Suntem mulțumiți de experiența avută cu Wickey. Produsul a ajuns bine ambalat. Copiii sunt foarte încântați de noul lor loc de joacă! Am apreciat comunicarea și faptul că informațiile despre comandă... Ver mais
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Veja o que dizem as avaliações
The design of the playset is neat, with the basketball goal, monkey bars, and cargo rope. However, the boards were extremely warped, bowed, and some were split. I had missing parts that I had to go an... Ver mais
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I liked that there were multiple pictures of the playsets! It made mine and my kids decision easy. The check out process was streamlined with minimal pages. I like that the anchors and extended warran... Ver mais
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Wickey playsets are top quality materials and classic construction that is built to last, and flexible enough to suit any backyard and family. My wife and I love spending time around the playset with... Ver mais
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Detalhes da empresa
Escrito pela empresa
Wickey creates safe, durable, and imaginative outdoor playsets designed to inspire years of adventure. Built from premium, American‑grown Southern Yellow Pine and crafted in the USA, each playset meets the highest safety standards, using solid timber, sturdy stainless steel, and non‑toxic accessories for worry‑free play. Wickey focuses on long‑lasting quality, with pressure‑treated wood and recycled HDPE elements that withstand the elements and grow with families. With more than one million happy customers, Wickey delivers exceptional value, thoughtful engineering, and timeless backyard fun.
Informações de contato
Chattanooga, Estados Unidos
- 704-247-1104
- wickey.com
4,5
Excelente
36 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Recomand!
Suntem mulțumiți de experiența avută cu Wickey. Produsul a ajuns bine ambalat. Copiii sunt foarte încântați de noul lor loc de joacă! Am apreciat comunicarea și faptul că informațiile despre comandă și livrare au fost clare, au răspuns prompt atât pe e-mail cât și telefonic. Pachetul vine cu instrucțiunile de asamblare. Singurul minus este că livrarea în România durează ceva mai mult, însă a meritat așteptarea. Per total, o experiență foarte bună și un produs pe care îl recomandăm cu drag!
1 de junho de 2026
Avaliação não solicitada
Resposta da Wickey
Thank you so much for your kind review and for choosing Wickey. We're thrilled to hear that the playset arrived well packaged, and that the children are enjoying their new play area.
We also appreciate your understanding regarding the longer delivery time to Romania.
Just for the sake of transparency, it appears that this review relates to an order placed through Wickey Romania (wickey.ro) rather than Wickey USA, which is the profile where the review was posted. We truly appreciate you taking the time to share your experience, and we've flagged the review so it can be matched with the correct Wickey store.
Thank you again for the lovely feedback and recommendation. We wish your family many happy years of outdoor play! 🌟
- Marcus,
Wickey USA team
Easy to place order online
Easy to place order online and detailed information and pictures available. Wish there was a link or video to online manual or instructions though.
24 de junho de 2026
Avaliação não solicitada
Resposta da Wickey
Hi S Lee,
Thank you for your kind feedback. We’re glad you found the ordering process and product information clear and easy to use.
We're grateful for your suggestion about providing a direct link or video for the manual—this is something we're working on right now.
- Marcus
Wickey USA Team
Wickey playsets are top quality…
Wickey playsets are top quality materials and classic construction that is built to last, and flexible enough to suit any backyard and family. My wife and I love spending time around the playset with our kids and neighbors and look forward to decades of fun.
14 de junho de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Charles,
Thank you so much for the fantastic review. We’re so glad to hear you’re enjoying your Wickey playset—and even more that it’s bringing family and neighbors together. We wish you many years of fun and great memories ahead.
- Marcus,
Wickey US Team
All in all good
Shipping was a bit long, but all in all, everything came as predicted. No missing parts. Explanations on the setup book were easy to understand.
Some wooden panels weren't pre-holed, some were, but it wasn't that of a big deal.
The slide had a very tiny crack on it, but still usable.
Price isn't cheap, but the product is high quality, and easy to setup. Think about 1 bag of 25kgs of cement per wooden stick that holds the slings.
I recommend their services.
20 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Lucas,
Thank you for your detailed and balanced feedback—we really appreciate it. We’re glad to hear everything arrived as expected and that the instructions were easy to follow, with no missing parts.
We’re sorry the shipping took longer than expected and for the issue with the slide. Your note about pre-drilled holes and setup is also very helpful for future improvements.
- Marcus,
The Wickey USA Team
High quality pictures
I liked that there were multiple pictures of the playsets! It made mine and my kids decision easy. The check out process was streamlined with minimal pages. I like that the anchors and extended warranty were available to add on the check out page, things that can easily be forgotten in the excitement of the purchase.
31 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Kaitlyn,
Thank you for the fantastic review! We’re so pleased to hear that the images and product details helped you and your family make a confident decision. It’s great that the streamlined checkout made the process even smoother.
- Marcus,
The Wickey USA Team
Easy ordering experience
Easy ordering experience. Website is easy to use and informative. All details of the product are listed on the listing.
24 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Harman,
Thank you for the 5‑star review. We’re delighted to hear that you found the ordering process smooth and that the website was clear and informative with all the key details easy to find. That’s exactly the experience we aim to provide.
- Marcus,
The Wickey USA Team
Resposta da Wickey
Hi Cory,
Thank you for the 5‑star review. We’re glad you found the experience quick and easy—that’s exactly what we aim for. We appreciate you taking the time to share your feedback.
— Marcus,
The Wickey USA Team
good selection of playground sets
good selection of playground sets, I liked that you have choices or what color you want your playground set.
19 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Connie,
Thank you for your kind feedback. We’re happy to hear you enjoyed the ability to choose colors to suit your preferences. We appreciate you sharing your experience with us.
— Marcus,
The Wickey USA Team
Easy experience
Easy experience! My kids are thrilled to receive their playset.
17 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Gayle,
Thank you for the great review. We’re happy to hear the process was easy and that your kids are excited—that’s what it’s all about. We hope the playset brings lots of fun and great memories!
- Marcus,
The Wickey USA Team
So many fun options…
There were so many fun options to choose from! All relevant details were clearly mentioned. Checkout was easy and now we cannot wait to get our new Wickey set!
16 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Megan,
Thank you for the fantastic feedback. We’re glad you enjoyed the variety of options and found all the details clear and helpful. It’s great to hear checkout was smooth—now the fun part begins!
- Marcus,
The Wickey USA Team
The online ordering process was nice…
The online ordering process was nice and simple. No complaints!
14 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Brady,
Thank you for the 5 stars review. We’re glad to hear the ordering process was simple and straightforward with no issues—that’s exactly the experience we aim to provide.
- Marcus,
The Wickey USA Team
Resposta da Wickey
Hi Kortney,
Thank you for your kind review. We’re happy to hear everything felt easy and efficient, and that our customer service was responsive when you needed support. We appreciate you taking the time to share your experience.
- Marcus,
The Wickey USA Team
Love the design and features of this…
Love the design and features of this playset!
6 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Kylie,
Thank you for your review! We’re so glad you love the design and features of the playset. We hope it brings lots of fun and great memories for your family.
- Marcus,
The Wickey USA Team
Easy to use website for ordering
Easy to use website for ordering. Clearly shows changes to help know what you are ordering.
3 de maio de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Alicia,
Thank you so much for the 5 stars! We’re glad you found our website easy to use and appreciated seeing clear updates as you customized your order. Helping customers understand exactly what they’re ordering is a key part of our goal.
- Marcus,
The Wickey USA Team
XL Smart Zone is great, but not easy DIY
We got the XL Smart Zone. The product is overall very nice and a good value for the price. It has a lot of features compared to other sets in a similar price range. I know we will get many happy years of play from this. Building the swingset is definitely not super easy for casual DIYers. You need to drill your own holes and have decent basic carpentry skills. We ordered the green colored playset and we are disappointed with how faded the slide looks. In the online photos, it is dark, solid green. In real life, it is more like faded, mixed shades of green and kind of looks like it has already spent years in the sun. It brings down the whole “new swingset” aesthetic a little. Our other issue was that the boards on the platform near the slide were way thinner than the manual suggested which made them not fit as well. Customer service offered to send replacements if we wanted to wait for them, which I appreciate. Overall, our kids really enjoy this play set and I think they will get many years of enjoyment. The price was really good for the number of features (slide, swings, monkey bars, hammock, cargo net, climbing walls, the little shop window, bball hoop, etc.) compared to other brands. Building this is more complicated than we expected and we had to enlist the help of a carpenter. I think other brands would be easier to DIY if you don’t have a lot of skills and experience with building, so factor that into the cost savings. Kudos to customer service because they are very responsive- I sent 2 emails and had responses by the following business day.
6 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Eileen,
Thank you for taking the time to share such detailed and balanced feedback. We’re happy to hear that your family is enjoying the XL Smart Zone and that you like the features. We also appreciate your transparency around the assembly difficulty—our playsets are designed for durability, which can require more advanced DIY skills, and your insight will be helpful for future customers.
I am sorry about your experience with the slide color and platform board issues, and I'm glad the team was responsive and supportive. Your feedback has been shared internally as we continue to improve both product presentation and instructions. Thank you again for your honesty and thoughtful review.
- Marcus,
The Wickey USA Team
Great Site Experience
It was so easy to look at different size, color, and pricing options! When we made our choice, it was easy to follow the prompts and check out. Very straightforward from beginning to end.
29 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Mary,
Thank you for your wonderful review. We’re delighted to hear that exploring sizes, colors, and pricing options was easy and that the checkout process felt clear and straightforward from start to finish. Creating a smooth and user‑friendly experience is very important to us, and it’s great to know that came through.
- Marcus,
The Wickey USA Team
Attention to detail gave me confidence in my purchase!!!
What made my experience great was the company's attention to detail and transparency throughout the ordering process. They clearly showed the playset dimensions and included real-life photos of the finished product, which made it easy to visualize how it would look in our yard. That attention to detail gave me confidence in my purchase and made the whole experience stress-free.
27 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Maurice,
Thank you for this fantastic feedback. We’re glad the site and process helped you visualize the playset and feel confident in your purchase. Making the buying experience clear and stress‑free is very important to us.
Marcus,
The Wickey USA Team
Resposta da Wickey
Hi Jose,
Thanks for the 5 stars. We’re happy to hear you like our designs and appreciate you taking the time to share your thoughts. Look out for more designs later in the year.
Marcus,
The Wickey USA Team
The honest opinions to let us know…
The honest opinions to let us know we’re in for an assembly challenge along with clear photos and measurements.
25 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi LD,
Thank you for the great review. We’re glad the clear photos, measurements, and honest information helped set the right expectations for assembly. Transparency is something we work hard to provide.
Marcus,
The Wickey USA Team
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