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Veja o que dizem as avaliações
The design of the playset is neat, with the basketball goal, monkey bars, and cargo rope. However, the boards were extremely warped, bowed, and some were split. I had missing parts that I had to go an... Ver mais
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I liked that there were multiple pictures of the playsets! It made mine and my kids decision easy. The check out process was streamlined with minimal pages. I like that the anchors and extended warran... Ver mais
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Wickey playsets are top quality materials and classic construction that is built to last, and flexible enough to suit any backyard and family. My wife and I love spending time around the playset with... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Wickey creates safe, durable, and imaginative outdoor playsets designed to inspire years of adventure. Built from premium, American‑grown Southern Yellow Pine and crafted in the USA, each playset meets the highest safety standards, using solid timber, sturdy stainless steel, and non‑toxic accessories for worry‑free play. Wickey focuses on long‑lasting quality, with pressure‑treated wood and recycled HDPE elements that withstand the elements and grow with families. With more than one million happy customers, Wickey delivers exceptional value, thoughtful engineering, and timeless backyard fun.
Informações de contato
Chattanooga, Estados Unidos
- 704-247-1104
- wickey.com
4,5
Excelente
36 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Was looking for a swingset that was…
Was looking for a swingset that was easy to put together, and had monkey bars for my 6 year old. I found this with a google search and it had everything I was looking for along with a safe and well made product. The checkout process was easy, reviews were positive and this looks great for longevity. Which will great for my little one for years to come.
22 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Scotty,
Thank you for the 5‑star review! We’re glad you found a swing set that met all your needs—from easy assembly to fun features like the monkey bars. It’s great to hear the checkout was smooth and that you feel confident in the quality and longevity of your purchase. We hope your little one enjoys it for many years to come!
- Marcus,
The Wickey USA Team
I loved how easy the ordering process…
I loved how easy the ordering process was. Everything was laid out perfectly and all the details were so thorough which is so important with such a big purchase. I KNOW my daughters are going to love this.
21 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Nina,
Thank you so much for taking the time to share this wonderful feedback. We’re thrilled to hear that you found the ordering process clear and well laid out—especially for such an important purchase. Knowing that everything felt thorough and easy gives us great confidence that we’re doing things right.
We truly hope your daughters absolutely love their new playset once it’s up and running. If you have any questions along the way, we're always happy to help.
- Marcus,
The Wickey USA Team
Too much extra work-not worth the hassle.
Seems like a good quality play set, but more than half of the wood doesn’t have pre drilled holes which is super annoying. The fact that I have to cut my own tarps too was frustrating. Those should come precut. Also, the rope wall was soooo hard to do. I had to used a trampoline spring tool just to get the clips attached to the rope…
19 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Shawna,
Thank you for your honest review and for sharing this detailed feedback. We’re glad to hear that you feel the playset itself is good quality, and we’re truly sorry that the assembly process caused frustration.
Wickey playsets are designed to allow for wood movement that naturally occurs with outdoor products, which is why not all holes are pre‑drilled. That said, we completely understand that this can be unexpected and time‑consuming—especially when it comes to adjustments like tarps or rope accessories. Your feedback about the rope assembly in particular is very helpful. I shared that with our product team.
We appreciate you taking the time to let us know where the experience fell short. If there’s anything we can still assist with, please don’t hesitate to reach out to our customer service team directly: https://wickey.com/contact-us
- Marcus,
The Wickey USA Team
The design of the playset is neat
The design of the playset is neat, with the basketball goal, monkey bars, and cargo rope. However, the boards were extremely warped, bowed, and some were split. I had missing parts that I had to go and spend more money on or wait an extended period of time to get from the supplier. For the money the tarps should be cut prior to shipping. The surf board is very difficult to construct and doesn’t seem to be needed. I spent 16 years building houses, having squared structures is a determination of mine, the wood is made this almost impossible.
17 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Trevor,
Thank you for taking the time to share such detailed feedback. We’re glad you liked the overall design and features, and we’re truly sorry to hear about the issues you experienced with warped and split boards, missing parts, and the difficulty of assembly. That’s not the standard we aim to deliver.
Wood is a natural material and can react to environmental changes during transport, but excessive warping or splitting is not acceptable.
I have shared the concerns you raised about the tarps, surf board, and overall build difficulty with our quality and product teams so improvements can be made. If any parts were missing or unusable, our customer service team would be happy to assist further.
We appreciate your honesty—it helps us continue to improve.
Marcus,
The Wickey USA Team
Really expensive for low quality and…
Really expensive for low quality and missing pieces.
4 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi CC,
Thank you for taking the time to share your experience. We’re very sorry to hear your order did not meet expectations, especially regarding the quality and missing parts. That’s not the experience we want our customers to have.
Our customer service team can usually resolve missing pieces quickly, and we’d really like the chance to look into this for you. Please contact us directly via our contact page, so we can help make this right. Here is the link: https://wickey.com/contact-us
We appreciate your feedback, as it helps us improve both our products and our service.
- Marcus,
The Wickey USA Team
Easy to order and can't wait to set it…
Easy to order and can't wait to set it up!
14 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi there,
Thank you for the great review! We’re really happy to hear the ordering process was easy and that you’re excited to set everything up.
We hope you have a smooth delivery and lots of fun once it’s installed. Please reach out if you need anything along the way.
- Marcus,
The Wickey USA Team
This swingset is absolutely amazing and…
This swingset is absolutely amazing and amazingly priced! Can’t wait to get it!
13 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Alicia,
Thanks so much for your kind words! We’re thrilled to hear you’re happy with both the product and the price.
We hope delivery and setup go smoothly and that the playset brings years of fun. Don’t hesitate to contact us if you have any questions once it arrives.
- Marcus,
The Wickey USA Team
Super easy to order!
12 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Steve,
We really appreciate you taking the time to leave a review. It’s great to hear that you found the ordering process super easy.
Thanks for choosing Wickey USA — we hope you love your new playset.
— Marcus,
The Wickey USA Team
Easy options
Easy options, great information! Had answers to all my questions when trying to make a decision and the ordering process was easy.
12 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Erin,
Thank you for the wonderful feedback. We’re so glad the information on our site helped you make a decision and that the ordering process was straightforward.
If any questions come up during delivery or assembly, our team is always happy to help.
— Marcus,
The Wickey USA Team
Great experience!
I had a great experience with the online platform! The only thing I would call out is that I wanted to order the light green color and I believe it sold out before I could order it. But instead of saying it sold out it it just didn’t list it as an option anymore.
12 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Kelly,
Thank you for the great feedback — we’re really glad to hear you had a positive experience using our online platform.
We also appreciate you calling out the color availability. When an option is no longer shown, it usually means it has sold out, but your comment helps highlight where we can be more transparent during the selection process. We'll make the process better thanks to your feedback.
Thank you again for sharing your experience and for choosing Wickey USA.
— Marcus,
The Wickey USA Team
Great website!!
The website allowed easy ordering, the description of the product was accurate, and allowed me to see exactly what features I would have.
11 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Alexa,
Thank you so much for your kind words. We’re happy to hear that the website made it easy to order and that the product information helped you clearly understand the features available.
Making the decision process as clear and straightforward as possible is important to us, so we truly appreciate the feedback.
— Marcus,
The Wickey USA Team
I have visited this site often
I have visited this site often in this decision process and all went well with this site. I looked at quite a few different swingsets. When I made my purchase here, it was simple and easy. I'm super excited to get our wickey coconut swingset.
8 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Tara,
Thank you for taking the time to share your experience. We’re happy to hear our website supported you through your decision-making process and that the final purchase was simple.
We really appreciate you choosing Wickey USA and hope the product experience feels just as smooth.
— Marcus,
The Wickey USA Team
Ordering was super easy
Ordering was super easy! The shipping cost is very helpful. I'm very excited about purchasing from a real American made company.
9 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Kathy,
Thank you for the great feedback. We’re really glad to hear your ordering experience was smooth and the shipping cost information was helpful during your decision-making.
We truly appreciate you choosing Wickey USA and are excited to support you throughout the rest of the experience.
— Marcus,
The Wickey USA Team
Great website
Great website. Love the colors and the warranty but I’m worried about the delivery as we have heard nothing in over a week despite our payment being approved.
7 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Kathleen,
Thank you so much for your review! We’re happy to hear you enjoyed using the website and found the color options and warranty information clear and appealing.
Helping customers feel confident during the purchase process is important to us, so we appreciate you sharing your thoughts.
— Marcus,
The Wickey USA Team
Excited to receive my Wickey Playset
Excited to receive my Wickey Playset! Ordering process was really easy, and customer service was quick to respond when I had a question.
7 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Jennifer,
Thank you for taking the time to leave a review. We’re glad to hear the ordering process was easy and that our customer service team was able to quickly assist when you had a question.
We're grateful for your trust in Wickey USA and your kind words about the experience so far. We wish you years of joy with your playset.
— Marcus,
The Wickey USA Team
Ordering process was so easy
Ordering process was so easy! We are so excited for our new playground!
4 de abril de 2026
Avaliação não solicitada
Resposta da Wickey
Hi Marina,
Thank you for the wonderful feedback. We’re happy to hear the ordering process was easy and that you’re feeling excited after your purchase.
Creating a smooth and straightforward buying experience is a key focus for us, so it’s great to hear that reflected in your review.
— Marcus,
The Wickey USA Team
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