Wickey GmbH & Co. KG Avaliações 

167
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Delivery was a bit slower than anticipated, some of the pieces of wood were off size so we had to improvise for steps that followed, construction itself was moderately difficult, instructions were n... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quality kit, packaged well and delivered quickly. It's a little more involved than an Ikea style assembly, but taking time to review the instructions (mostly pictures) will pay off. The end result... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I found Wickey to be effecient and kept me updated all the way through the purchess process. The product was delived as sheduled and in excellent condition. Assembly required but it was well designed... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have just spent a very happy hour or so choosing the perfect climbing frame and am absolutely delighted with the range and the value that is offered by Wickey! The photos and drawings are very clear... Ver mais

Detalhes da empresa

  1. Loja de Jogos

Escrito pela empresa

Enchant your children with a Wickey climbing frame for happy outdoor moments ☀ Slide ✓ Swing ✓ Sandbox ✓ 10-year warranty • Free shipping ➤ Order now!


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

167 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(167)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

So far, so good.

So far, so good. Happy with my online experience and customer service advice. Will update as the project develops.

20 de março de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Customer service a pleasure to deal with

I refer to my earlier review where I was unhappy with the delay on delivery. Wickey since contacted me and were a pleasure to deal with offering a full refund. The product eventually arrived and the kids love it so all ended well.

3 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Looks great

Have been a very easy company to deal with and the product looks great

5 de novembro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Further to my earlier review

I refer to my earlier review below. Since the date of this review, wickey contacted me and offered me a partial refund for the inconvenience that they caused. This was very much appreciated along with the fact that they followed up with me on my review. It's now 4 months on from my purchase and the product is quite good and the children in the family absolutely love it. So considering all of this it's only fair that I upgrade my review. At the end of the day the unit is very good and is weathering very well so I'm upgrading my review to 4 stars.

7 de outubro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

1st order so far

Great selection of swing set accessories. I have just ordered so have not seen the net swing yet but the web site is very easy to use

12 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great choices

A lot on offer. Kids had their preferences I had mine, but we managed to agree. To have colour choices was ideal, now boys and girls are equally happy.

23 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

QUALITY PRODUCT

Ordered a swing seat from them last week it arrived today, top quality product, very happy with this purchase, will order from Wicky again. Thanks

16 de julho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service, I'll never order anything again from them

I honestly believe that the 5 star reviews left here are fake! Probably left by the company itself, I would never order from wickey.ie again, for a start they dupe you into thinking they're an Irish company with .ie in the title and also having 00353 on the start of the phone number which is the Ireland prefix for phone numbers. When infact it's in Germany. Took nearly 3 months for my 750 euro swing/slide/playet to arrive, when it did arrive it's all in tiny bits its going to take forever to build. I don't even know if all the correct peices are there, you are apparently supposed to 'check' before the delivery driver leaves which would be impossible as it would take hours going through all the pieces of wood and the confusing instructions, ordered a baby swing and rubber mats the same day, they still haven't arrived, after numerous emails sent from me (all unanswered) and phone calls where they couldn't even understand English, they emailed me 3 weeks ago to say my order (swing and mats) was being dispatched from their warehouse. Yesterday I emailed saying I received nothing and want a refund. Today they emailed to say the items I ordered are out of stock! And apparently have been for months so why would they email to say my order was being dispatched and why did they take my 53 euro in the first place and let me order them! Absolute joke of a company, I know someone else who was also waiting months and had a terrible experience, definitely avoid this company!!

9 de julho de 2020
Avaliação não solicitada
logotipo da Wickey GmbH & Co. KG

Resposta da Wickey GmbH & Co. KG

Dear customer, we apologize that the current situation unfortunately leads to increased reaction times, so that you were not able to clarify your request in time. We would like to examine the case immediately. For this purpose we need your order number and therefore ask you to contact us again. Please use the contact form with the subject "evaluation" and your order number so that we can take care of your request. Your Wickey Team

Avaliado com 1 de um total de 5 estrelas

The most disgraceful company I’ve ever…

The most disgraceful company I’ve ever dealt with .. ordered slide on the 23rd March . Received new damaged slide on the 29th April.. started looking for refund on the 30th April.

Damaged slide was collected on the 10th June after numerous emails.

Eventually I was just giving up and sent them an honest and heart felt email
on 23rd June.

Got full refund on 23rd June.
All in all 3 months it went on for
Complete unnecessary

25 de junho de 2020
Avaliação não solicitada
logotipo da Wickey GmbH & Co. KG

Resposta da Wickey GmbH & Co. KG

Dear customer, thank you for taking the time to rate us. Due to this year's situation, there occurred some delivery bottlenecks with the forwarding agencies, so unfortunately we could not always meet our delivery times. There was also an unexpectedly high number of customer enquiries, which led to an extended waiting time. We understand your dissatisfaction and would like to apologise for this. We have passed on the specific points of criticism for quality optimisation. We are pleased that we have now been able to clarify your request. Your Wickey Team

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