Delivery was a bit slower than anticipated, some of the pieces of wood were off size so we had to improvise for steps that followed, construction itself was moderately difficult, instructions were n... Ver mais
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Veja o que dizem as avaliações
Quality kit, packaged well and delivered quickly. It's a little more involved than an Ikea style assembly, but taking time to review the instructions (mostly pictures) will pay off. The end result... Ver mais
A empresa respondeu
I found Wickey to be effecient and kept me updated all the way through the purchess process. The product was delived as sheduled and in excellent condition. Assembly required but it was well designed... Ver mais
A empresa respondeu
I have just spent a very happy hour or so choosing the perfect climbing frame and am absolutely delighted with the range and the value that is offered by Wickey! The photos and drawings are very clear... Ver mais
Detalhes da empresa
Escrito pela empresa
Enchant your children with a Wickey climbing frame for happy outdoor moments ☀ Slide ✓ Swing ✓ Sandbox ✓ 10-year warranty • Free shipping ➤ Order now!
Informações de contato
Franz-Savels-Straße 69, 52538, Gangelt, Alemanha
- +353 (0)76 680 5558
- info@wickey.ie
- wickey.ie
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So far, so good.
So far, so good. Happy with my online experience and customer service advice. Will update as the project develops.
Wonderful website
Wonderful website, easy to navigate and lots of great products at low prices
Good sale on duo seat great price
This site was so easy to use and very…
This site was so easy to use and very informative. We cannot wait to receive our swing set and enjoy a lifetime of playing and creating happy memories.
Customer service a pleasure to deal with
I refer to my earlier review where I was unhappy with the delay on delivery. Wickey since contacted me and were a pleasure to deal with offering a full refund. The product eventually arrived and the kids love it so all ended well.
Very helpful website and trustworth…
Very helpful website and trustworth payment process.
Looks great
Have been a very easy company to deal with and the product looks great
Further to my earlier review
I refer to my earlier review below. Since the date of this review, wickey contacted me and offered me a partial refund for the inconvenience that they caused. This was very much appreciated along with the fact that they followed up with me on my review. It's now 4 months on from my purchase and the product is quite good and the children in the family absolutely love it. So considering all of this it's only fair that I upgrade my review. At the end of the day the unit is very good and is weathering very well so I'm upgrading my review to 4 stars.
So glad I came across this website
Great selection of what appear to be good quality products for our DIY pirate ship. Shopping was quick and easy. Looking forward to receiving our items.
simple and easy to use website
First time to order from the website…
First time to order from the website and it went very smoothly and no problems at all..
1st order so far
Great selection of swing set accessories. I have just ordered so have not seen the net swing yet but the web site is very easy to use
great choices
A lot on offer. Kids had their preferences I had mine, but we managed to agree. To have colour choices was ideal, now boys and girls are equally happy.
QUALITY PRODUCT
Ordered a swing seat from them last week it arrived today, top quality product, very happy with this purchase, will order from Wicky again. Thanks
Smooth purchasing process
Smooth purchasing process. easy to navigate site and lots of options etc.
Terrible customer service, I'll never order anything again from them
I honestly believe that the 5 star reviews left here are fake! Probably left by the company itself, I would never order from wickey.ie again, for a start they dupe you into thinking they're an Irish company with .ie in the title and also having 00353 on the start of the phone number which is the Ireland prefix for phone numbers. When infact it's in Germany. Took nearly 3 months for my 750 euro swing/slide/playet to arrive, when it did arrive it's all in tiny bits its going to take forever to build. I don't even know if all the correct peices are there, you are apparently supposed to 'check' before the delivery driver leaves which would be impossible as it would take hours going through all the pieces of wood and the confusing instructions, ordered a baby swing and rubber mats the same day, they still haven't arrived, after numerous emails sent from me (all unanswered) and phone calls where they couldn't even understand English, they emailed me 3 weeks ago to say my order (swing and mats) was being dispatched from their warehouse. Yesterday I emailed saying I received nothing and want a refund. Today they emailed to say the items I ordered are out of stock! And apparently have been for months so why would they email to say my order was being dispatched and why did they take my 53 euro in the first place and let me order them! Absolute joke of a company, I know someone else who was also waiting months and had a terrible experience, definitely avoid this company!!

Resposta da Wickey GmbH & Co. KG
Buying experience was easy and hassle…
Buying experience was easy and hassle free. They also promptly replied to a query I had about an additional item.
The most disgraceful company I’ve ever…
The most disgraceful company I’ve ever dealt with .. ordered slide on the 23rd March . Received new damaged slide on the 29th April.. started looking for refund on the 30th April.
Damaged slide was collected on the 10th June after numerous emails.
Eventually I was just giving up and sent them an honest and heart felt email
on 23rd June.
Got full refund on 23rd June.
All in all 3 months it went on for
Complete unnecessary

Resposta da Wickey GmbH & Co. KG
simple and straightforward easy to use
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