Delivery was a bit slower than anticipated, some of the pieces of wood were off size so we had to improvise for steps that followed, construction itself was moderately difficult, instructions were n... Ver mais
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Veja o que dizem as avaliações
Quality kit, packaged well and delivered quickly. It's a little more involved than an Ikea style assembly, but taking time to review the instructions (mostly pictures) will pay off. The end result... Ver mais
A empresa respondeu
I found Wickey to be effecient and kept me updated all the way through the purchess process. The product was delived as sheduled and in excellent condition. Assembly required but it was well designed... Ver mais
A empresa respondeu
I have just spent a very happy hour or so choosing the perfect climbing frame and am absolutely delighted with the range and the value that is offered by Wickey! The photos and drawings are very clear... Ver mais
Detalhes da empresa
Escrito pela empresa
Enchant your children with a Wickey climbing frame for happy outdoor moments ☀ Slide ✓ Swing ✓ Sandbox ✓ 10-year warranty • Free shipping ➤ Order now!
Informações de contato
Franz-Savels-Straße 69, 52538, Gangelt, Alemanha
- +353 (0)76 680 5558
- info@wickey.ie
- wickey.ie
3,6
Bom
167 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrendous
Ordered product beginning of May a swing nest and a climbing rope.. took money from my account and then I received a confirmation email saying delivery between 13-16days. At the beginning of June I received a generated email saying supply bottlenecks expect delay. I replied to email as advised and received the same computer generated email in reply no additional information about my specific order. Have looked to cancel order and get refund and again a computer generated reply ignoring my request. Very poor customer service. There was no mention of delays on the website when I placed the order whereas other websites had declared no available stock. If you don't have the items in stock you should not sell them on your website. Very disappointed child also waiting on these items which she purchased out if her own money.
10 de junho de 2020
Avaliação não solicitada
Resposta da Wickey GmbH & Co. KG
Dear customer, we would like to formally apologise to you once again for the delayed delivery. We can well understand your frustration with the course of communication with us, as this does not meet our requirements for customer satisfaction. This period was and remains a challenge for us even as a very well structured company. Due to an unpredictably high number of customer enquiries as well as delivery bottlenecks in Europe, there were, unfortunately, delays in answering messages and delivery. We are sorry that we were not able to turn your experience into a positive one and did not find a satisfactory solution in the end. Your Wickey team
Very easy to use good prices too
8 de junho de 2020
Avaliação não solicitada
Easy site to work with
Couldn't find exactly what I wanted as it must not exist but the site is well laid out and easy to navigate
8 de junho de 2020
Avaliação não solicitada
Experience very easy
Experience very easy, after reviewing similar products, description was very clear and useful and purchase was user friendly.
8 de junho de 2020
Avaliação não solicitada
Ordering process!
I just ordered a sandbox for my two boys. It was easy and straightforward with lots of information about the product. I wanted to submit a question about the product and I found that process easy and straightforward too. I look forward to receiving my product now.
31 de maio de 2020
Avaliação não solicitada
Though I haven't yet received my…
Though I haven't yet received my product yet. I must commend them on there website and information and I spoke with one of there sales team today and she was so helpful and even Google translated a type of treatment I can use on the timber. I can't remember her name but thank you and look forward to receiving my product 👍🏻
20 de maio de 2020
Avaliação não solicitada
This is my First time using Wickey
This is my First time using Wickey , I have to say it is very easy to use and I will be back again 👍👏
19 de maio de 2020
Avaliação não solicitada
Great Product
Great Product , however the customer service was not great. I rang twice and used the contact form and left my number and received no reply. I even messaged via Facebook.
13 de maio de 2020
Avaliação não solicitada
Exclusive variety of climbing frames
Wide variety of options to fulfill our requirements at affordable rate. I found wickey the best site for climbing frames with multiple playing features for my boys. I would definitely recommend to buy.
12 de maio de 2020
Avaliação não solicitada
Purchasing experience is good
Purchasing experience is good. If product as good I will be happy....
8 de maio de 2020
Avaliação não solicitada
Seemless and easiest purchase I have…
Seemless and easiest purchase I have made. Excited to assemble for all the kids to enjoy.
Mick
17 de abril de 2020
Avaliação não solicitada
Great choice and great value
Great choice and great value, easy to order and looking forward to getting them
17 de abril de 2020
Avaliação não solicitada
Informative website
Informative website, easy to navigate. Good selection of products. Handy information on other products needed to complete the purchase. Easy to add accessories and clear what is included in the original package. A little slow to load at times. Could do with more information on how multi configurations work.
12 de abril de 2020
Avaliação não solicitada
Great site easy to use and free shipping
6 de abril de 2020
Avaliação não solicitada
Great website and fantastic products
Great website and fantastic products! Bought a swing for my 1 year old. Great quality and easy to assemble.
25 de março de 2020
Avaliação não solicitada
Great website very user friendly with a…
Great website very user friendly with a great range of products
24 de março de 2020
Avaliação não solicitada
Helpful easy to use website.
22 de março de 2020
Avaliação não solicitada
nice and easy
27 de setembro de 2019
Avaliação não solicitada
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