Wifi Hire Avaliações 

293
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Where do I start? Item arrived 2 days late, to my card billing address NOT the stated delivery address. As this was the house I had moved out of, it took 10 days to retrieve the item. I didn't receive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really quick and efficient service, and the wifi was stronger than the one I ended up getting installed. Good value for money, would definitely recommend

Avaliado com 5 de um total de 5 estrelas

I recently moved into a new-build home to learn it would take two weeks to be connected to broadband. The house gets terrible (one or two bar) 4G signal so home-working was impossible. Wifi Hire deliv... Ver mais

Avaliado com 5 de um total de 5 estrelas

We opened a new business and due to a last minute admin error, our internet was not going to be installed in time for opening. We ordered from wifi hire very late in the day and literally crossed ou... Ver mais

Detalhes da empresa

  1. Provedor de internet

Escrito pela empresa

Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

293 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,1

Todas as avaliações

(293)

128 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

10/10!!

Efficient and seamless service from start to end! Device arrived a day early (although I was not charged for this) and I popped in back in a letter box using the provided label and received my refundable deposit asap. Great wifi service during the time it was used. Would definitely use again and recommend to anyone!!

1 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DelI ordered 4 WiFi for our even

I ordered 4 WiFi for our event. Our event started on 12 September and we had to use devices on 12 September, my order was starting on 12 September. But they delivered devices on 13 September around 1300 (middle of day). They don’t refund, we couldn’t use devices on the day, it’s not acceptable and ethics.

12 de setembro de 2024
Avaliação não solicitada
logotipo da Wifi Hire

Resposta da Wifi Hire

Hello Melis,

Thank you for providing us with your feedback.

This has been looked into, and I can see your order was dispatched via Royal Mail Next day delivery service before your start date. I can also see that a tracking code from Royal Mail was emailed to you when it was dispatched.

It also shows that you contacted us to complain that you had
not received the device on the 12th of September, which was your
start date and one of our customer service team members checked the Royal Mail tracking code and apologised that Royal Mail was experiencing a delay as was shown on the Royal Mail tracking detail page. The Royal Mail tracking detail page later showed that the device was delivered on the 13th of September. I can also, see that a customer service team explained that your hire was reduced so that you will only be charged from the period when Royal Mail made the delivery due to Royal Mail's delay.

Sorry for any inconvenience experienced.


Kind Regards
Wifihire.co.uk

Avaliado com 5 de um total de 5 estrelas

Really pleased with this

Really pleased with this! We had just moved into a new home and Virgin Media couldn't come out to install for 2 weeks, and I work from home so it was a big issue! My parcel arrived next day and I was instantly connected with decent speeds considering the area I live in, with no disruption to the service the whole time - just nice steady speeds. Highly recommended!

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I'm still waiting................

I'm yet to receive my delivery (due on 03/09/24. Royal Mail have tracked it as delivered on 04/09, however there has been no delivery to my address and no card left advising of an alternative place.

I've tried to get someone from WIFI Hire to help me, however the only response I get from them is a screen shot of the tracking information and a reiteration that the parcel was delivered. There has been zero advice on what I should do to resolve the problem, or ownership from WIFI Hire to help me in getting the service I have already paid for.

5 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordering online from the US was easy

Ordering online from the US was easy. My device was waiting for me when I arrived at my Manchester hotel and it worked perfectly for the whole time I had it. Returning it was also quite simple. I have had poorer experiences with other Wifi rentals on the continent, so I was very pleased with this service.

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and highly recommend

Excellent service and highly recommend! I borrowed a hub for 7 days and extended 2 additional days. For a short-term solution it worked perfectly. I plugged it in, near a window, and the hub offered fast wifi for work calls and streaming. Brilliant service and helped us out. Would use again.

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Decent

Cheap, fast delivery, does what it says however does struggle if trying to use a couple of devices at the same time.

13 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, next day delivery and quick speeds. Made everyone happy while waiting for the Internet to be connected in new home. Thanks

4 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Good service, got device following day WiFi covered the whole house, quick payment of deposit and good communication from delivery to returning everything.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, highly recommended

Great service and can't fault a thing. I moved house and couldn't be without the internet so hired a router for three weeks. Arrived on time, and made life so much easier until I had my broadband installed. I would definitely use this company again if I needed to. Highly recommended.

19 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Problemlose Abwicklung, kurze Akkulaufzeit

Der WiFi-Router kam rechtzeitig in unserem Hotel in Glasgow an. Auch auf den äußeren Hebriden und Shetland war die Netzabdeckung meistens gut. Der Router ist nicht viel größer als eine Kreditkarte und kann auch in der Jackentasche mitgenommen werden. Netzteil und Micro-USB-Kabel sind in der Lieferung enthalten. Leider ist der Akku nach mehreren Stunden leer, wenn viele Geräte online sind, deswegen nur 4 Sterne. Viele Unterkünfte in Schottland bieten WiFi an. Unterwegs war der Router aber wirklich praktisch (z.B. für Google Maps). Die Rückgabe ist sehr einfach, die Kaution war innerhalb von wenigen Tagen wieder am Konto.

26 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Great experience

Turned up on time, worked well and the refund was swift upon return. Already recommended to someone else.

26 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

They sent me a defective product...twice

They sent me a defective product twice. It caused significant business disruption to me, no concern at all from the company. I had previously used this service with positive results but the service has really gone downhill - avoid if you need internet for business, probably OK if only for casual leisure use. Customer service did not resolve the issue satisfactorily.

1 de agosto de 2024
Avaliação não solicitada
logotipo da Wifi Hire

Resposta da Wifi Hire

Hello SG,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been investigated, and unfortunately, we can't find any order under your name on our system.

We use 3 of the top/major data providers for the supply of data. Unfortunately, if all 3 providers are experiencing telecommunication equipment failures at your location, I believe our customer service team member would have provided you with screenshot evidence of the messaging from each of the data providers systems (which would be a map showing your location/postcode and the messaging about the temporary issue their engineers are fixing at that location).

In a situation like that, the data provider engineers would be working hard (day/night and weekends) to try to restore services back to normal. But while they work on it, the internet speed at the affected location wouldn't be as fast as it would normally be.

Kindly cross-check the order confirmation email you received after placing your order to see which company you had placed the order from, as we were unable to locate any hire under your name in our system.

Kind Regards
Wifihire.co.uk

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

We used WifiHire when we moved house to bridge the gap between our broadband being connected.

The order and delivery service went very smoothly. The actual service provided by the router was perfect with tv’s, devices, laptops etc using it, in fact faster and more reliable than our usual provider!

Highly recommend.

25 de julho de 2024

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