Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Ver mais
A empresa respondeu
I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... Ver mais
I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... Ver mais
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When I called Patti's today, some wonderful young woman picked up the phone and said Hi Valerie! Now that my friends is exceptional and personal service with a smile!! There are many excellent place... Ver mais
A empresa respondeu
Customer focused Online Wig & Hairpiece Retailer
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I purchased Raquel Welch Boost from the Clearance section. The wig was already 43% off the regular price as a result of being on clearance. Then with the 40% off coupon for Independence Day, it made the price of the wig too good to pass up even though I'd never ordered the color of glazed mocha. The wig arrived in less than a week, perfectly boxed, and in perfect condition. I love this sassy little wig in a color a little lighter than my other wigs--glazed mocha. I love the color! The highlights, root coloring, color at back/nape of the wig are all fabulous. Have received numerous compliments already. I could not be happier. Really!
I ordered Gabor Soft Romance in Sugared Pewter. When it arrived it was very thin on top so that some wefts showed. After talking with Ginger at Patti's Pearls I decided to return it for store credit. The entire process was easy and she even had the return department get me the RMA information so I could ship the wig out before the holidays. How cool was that? I look forward to selecting a replacement once my return arrives and is inspected. Don't hesitate to shop here. Customer service rocks!!
Warning!!! Patti's Pearls does not stand by their merchandise. I recently re-ordered a hair piece topper that I have purchased many times before from PP. I like the topper very much but the last one I ordered on June 15th buckles and does not lay flat on my forehead. I tried wetting the piece and also tried "It Stays" glue but it still does not lay flat. Clearly, there was a problem with the lace front on this piece. When I called Patti's Pearls, they suggested I try to steam it and indicated there was nothing they could do since I had already worn the top piece and it was past the 20 day return window. It had been just 24 days since I placed my order. I have previously ordered 6-8 of the exact top piece with no problems so it is not lack of knowledge or experience causing the issue. I do NOT recommend ordering from this company.

Resposta da Wigs by Patti's Pearls
Ginger went out of her way to contact the manufacturer on a holiday weekend. She sent me updates as she received information. I never expected such great communication & customer service.

Resposta da Wigs by Patti's Pearls
I started wearing a wig several years ago due to alopecia. It was a difficult time for me. I found videos on YouTube by Patti Joyce, of Patti's Pearls. She taught me all I know about how to choose, wear, and care for wigs. She made my situation so much easier. Then I found her website. It's full of quality wigs and products. If I have a problem or question, sometimes I call the store. Patti's team is very knowledgeable. And they couldn't be nicer. Patti's Pearls is great. I wouldn't go anywhere else.

Resposta da Wigs by Patti's Pearls
Merci à Patti’s Pearls, j’ai reçu ma perruque qui est de très belle qualité, merci.
Le suivi de commande est parfait , si vous posez une question on vous répond sans attente et avec gentillesse, merci au service client qui prend le temps de vous répondre et d’expliquer .
Sans hésiter je recommanderai une perruque chez ce marchand.

Resposta da Wigs by Patti's Pearls
I can honestly say you couldn´t ask for any better customer service. I was worried about asking too many questions via email as this was the first time buying a wig which was quite stressful.
The email responses were quick and could not have been more helpful and kind.
I 100% recommend purchasing from this company.
Love Scene Stealer! Didn’t want to take her off. Felt like a new woman! I think it would work for anyone. Part her anywhere, layers are perfect and the lace front - invisible but you just want to show it to everyone!
I love the people who answer the phones. I spoke with a Nikki on the phone and she was so nice, she really cared and wanted to make everything perfect! Highly recommend.
Very satisfied. Always get a real person on the phone who is very helpful when I call. Great customer service!
I ordered miles of style. Just love it. It is so soft and looks so real. I made a mistake and ordered one from another company. They did not stand behind their poor quality. Never buy unless you order Patti's Pearls wigs.
Patti's Pearls is my favorite place to buy wigs online. They are always very professional and easy to deal with. I had ordered another wig which was to be on backorder for another two months. Rather than wait, I asked if I could just get a credit so I could order another wig that I could get right away. No problem. They handled my request with no questions asked.
As far as the Tyler wig, I just love its short, flirty style. The shorter wigs look better on me. There is quite a bit of volume (permatease) on top, which is right up my alley, as it gives me height. I have it in a couple of colors, but my favorite is Strawberry Swirl (a cool-toned redish color with blonde highlights throughout). You won't go wrong with Patti's Pearls.
This is an amazing company that will go the extra mile for their customers. I am incredibly loyal to them due to their personal service over the years. They are reliable and honest. If there is a mistake, they are quick to fix it.
WONDERFUL and knowledgeable customer service. Thank you PattiPearls!
The girls were so helpful to me. They sent me several possibilities that might wrk for me and I picked one out. I just received it and it’s very beautiful and I am pleased with it . Gonna get my hairdresser to trim some bangs shorten it a bit but I thinking’s gonna be perfect! Very pleased!
Pattie's Pearls has the nicest people and great customer service.
You will not be disappointed.
They are reliable and deliver promptly. I’ve ordered from Patty’s multiple times and have never been disappointed
Patti's Pearls is simply a tremendous company. Every person I've talked with has been kind and very helpful. They really know their customers, which is why I respect them. Patti Joyce lives her mission every single day. I recommend her all the time to anyone struggling with hair loss, because she knows it's not "just hair." For most of us, it's... us.
I love Patty’s Pearls! I can not say enough good things about this company and their customer service. I know nothing about wigs and was concerned about choosing the right color and size but customer service helped me through the entire process. There are also amazing YouTube videos. I ended up buying Pretty Please by Raquel Welch in shaded cappuccino and it is BEAUTIFUL!
My wife has never been as thrilled with…
My wife has never been as thrilled with a company as she is with this one. I have quite enjoyed the pieces she has bought from this company. They make her look and feel beautiful. Happy wife, happy life, thanks to Patti's Pearls.
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