Wigs by Patti's Pearls Avaliações 

228
•
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When I called Patti's today, some wonderful young woman picked up the phone and said Hi Valerie! Now that my friends is exceptional and personal service with a smile!! There are many excellent place... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

Customer focused Online Wig & Hairpiece Retailer


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(228)

15 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Clearance purchase, so worth it!

I purchased Raquel Welch Boost from the Clearance section. The wig was already 43% off the regular price as a result of being on clearance. Then with the 40% off coupon for Independence Day, it made the price of the wig too good to pass up even though I'd never ordered the color of glazed mocha. The wig arrived in less than a week, perfectly boxed, and in perfect condition. I love this sassy little wig in a color a little lighter than my other wigs--glazed mocha. I love the color! The highlights, root coloring, color at back/nape of the wig are all fabulous. Have received numerous compliments already. I could not be happier. Really!

14 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super folks to work with!!

I ordered Gabor Soft Romance in Sugared Pewter. When it arrived it was very thin on top so that some wefts showed. After talking with Ginger at Patti's Pearls I decided to return it for store credit. The entire process was easy and she even had the return department get me the RMA information so I could ship the wig out before the holidays. How cool was that? I look forward to selecting a replacement once my return arrives and is inspected. Don't hesitate to shop here. Customer service rocks!!

12 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Warning!!

Warning!!! Patti's Pearls does not stand by their merchandise. I recently re-ordered a hair piece topper that I have purchased many times before from PP. I like the topper very much but the last one I ordered on June 15th buckles and does not lay flat on my forehead. I tried wetting the piece and also tried "It Stays" glue but it still does not lay flat. Clearly, there was a problem with the lace front on this piece. When I called Patti's Pearls, they suggested I try to steam it and indicated there was nothing they could do since I had already worn the top piece and it was past the 20 day return window. It had been just 24 days since I placed my order. I have previously ordered 6-8 of the exact top piece with no problems so it is not lack of knowledge or experience causing the issue. I do NOT recommend ordering from this company.

9 de julho de 2021
Avaliação não solicitada
logotipo da Wigs by Patti's Pearls

Resposta da Wigs by Patti's Pearls

Hi Carey!

We understand that receiving a hairpiece that doesn’t fit properly can be frustrating. And there can occasionally be variations between batches of products that make familiar items fit differently.

We are always happy to take back any piece that does not fit properly or meet expectations in accordance with our Exchanges and Returns Policy.

Since this piece had already been worn and product applied to it, it could not be returned. We shared the manufacturer’s suggestions of steaming the lace or working with someone locally to re-size it.

To assure that items remain eligible for return, we always recommend that customers review our policy prior to trying on a wig or topper and reach out to us immediately if anything does not meet their expectations so that we are able to offer more solutions.

Avaliado com 5 de um total de 5 estrelas

Ginger went out of her way to contact…

Ginger went out of her way to contact the manufacturer on a holiday weekend. She sent me updates as she received information. I never expected such great communication & customer service.

8 de julho de 2021
Avaliação não solicitada
logotipo da Wigs by Patti's Pearls

Resposta da Wigs by Patti's Pearls

Thank you for the kind words Robbin. So happy we could help.

Avaliado com 5 de um total de 5 estrelas

I wouldn't go anywhere else!

I started wearing a wig several years ago due to alopecia. It was a difficult time for me. I found videos on YouTube by Patti Joyce, of Patti's Pearls. She taught me all I know about how to choose, wear, and care for wigs. She made my situation so much easier. Then I found her website. It's full of quality wigs and products. If I have a problem or question, sometimes I call the store. Patti's team is very knowledgeable. And they couldn't be nicer. Patti's Pearls is great. I wouldn't go anywhere else.

21 de junho de 2021
Avaliação não solicitada
logotipo da Wigs by Patti's Pearls

Resposta da Wigs by Patti's Pearls

Thank you, Julie! We are always happy to help, and so glad you found our videos to be a source of comfort and education.

Avaliado com 5 de um total de 5 estrelas

Merci à Patti’s Pearls

Merci à Patti’s Pearls, j’ai reçu ma perruque qui est de très belle qualité, merci.
Le suivi de commande est parfait , si vous posez une question on vous répond sans attente et avec gentillesse, merci au service client qui prend le temps de vous répondre et d’expliquer .
Sans hésiter je recommanderai une perruque chez ce marchand.

21 de junho de 2021
Avaliação não solicitada
logotipo da Wigs by Patti's Pearls

Resposta da Wigs by Patti's Pearls

Je vous remercie des aimables paroles. Ce fut un plaisir de vous aider!

Avaliado com 5 de um total de 5 estrelas

Customer service of the highest level.

I can honestly say you couldn´t ask for any better customer service. I was worried about asking too many questions via email as this was the first time buying a wig which was quite stressful.
The email responses were quick and could not have been more helpful and kind.
I 100% recommend purchasing from this company.

17 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Scene Stealer

Love Scene Stealer! Didn’t want to take her off. Felt like a new woman! I think it would work for anyone. Part her anywhere, layers are perfect and the lace front - invisible but you just want to show it to everyone!

6 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Yes yes yes!

I love the people who answer the phones. I spoke with a Nikki on the phone and she was so nice, she really cared and wanted to make everything perfect! Highly recommend.

30 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied

Very satisfied. Always get a real person on the phone who is very helpful when I call. Great customer service!

18 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered miles of style

I ordered miles of style. Just love it. It is so soft and looks so real. I made a mistake and ordered one from another company. They did not stand behind their poor quality. Never buy unless you order Patti's Pearls wigs.

9 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tyler by ROP Purchase

Patti's Pearls is my favorite place to buy wigs online. They are always very professional and easy to deal with. I had ordered another wig which was to be on backorder for another two months. Rather than wait, I asked if I could just get a credit so I could order another wig that I could get right away. No problem. They handled my request with no questions asked.

As far as the Tyler wig, I just love its short, flirty style. The shorter wigs look better on me. There is quite a bit of volume (permatease) on top, which is right up my alley, as it gives me height. I have it in a couple of colors, but my favorite is Strawberry Swirl (a cool-toned redish color with blonde highlights throughout). You won't go wrong with Patti's Pearls.

6 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A favorite business

This is an amazing company that will go the extra mile for their customers. I am incredibly loyal to them due to their personal service over the years. They are reliable and honest. If there is a mistake, they are quick to fix it.

26 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So helpful, great customer service!

The girls were so helpful to me. They sent me several possibilities that might wrk for me and I picked one out. I just received it and it’s very beautiful and I am pleased with it . Gonna get my hairdresser to trim some bangs shorten it a bit but I thinking’s gonna be perfect! Very pleased!

12 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Patti's Pearls is simply a tremendous…

Patti's Pearls is simply a tremendous company. Every person I've talked with has been kind and very helpful. They really know their customers, which is why I respect them. Patti Joyce lives her mission every single day. I recommend her all the time to anyone struggling with hair loss, because she knows it's not "just hair." For most of us, it's... us.

25 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love Patty’s Pearls

I love Patty’s Pearls! I can not say enough good things about this company and their customer service. I know nothing about wigs and was concerned about choosing the right color and size but customer service helped me through the entire process. There are also amazing YouTube videos. I ended up buying Pretty Please by Raquel Welch in shaded cappuccino and it is BEAUTIFUL!

25 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My wife has never been as thrilled…

My wife has never been as thrilled with…
My wife has never been as thrilled with a company as she is with this one. I have quite enjoyed the pieces she has bought from this company. They make her look and feel beautiful. Happy wife, happy life, thanks to Patti's Pearls.

25 de fevereiro de 2021
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais