Wigs by Patti's Pearls Avaliações 

Their customer service goes above and beyond. They are always so helpful!

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I have ordered several wigs from Patti’s Pearls.
Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was responded to so quickly. Hannah was patient and resolved my issues right away.

This type of customer service is not as common these days. I am so grateful to have a company in which I trust that I will receive quality items, stellar customer service and quick responses when I have an issue.

If you’re considering alternative hair, I highly encourage you to shop with Patti’s Pearls.

I rate them 10 out of 5 stars!

Thank you, Patti’s Pearls!

Ordering was easy and so was the return. I am looking at ordering another wig and have been emailing with Hannah Driskell. She has been very helpful and answering my question quickly.

Your customer service department is the most wonderful I have ever run into. Hannah especially helped me understand the ordering and return policy so well. When I've asked a question it is answered quickly politely .I am an RN with 50 years of service (still working) and i have been a Quality Management Director, Case manager and an Appeal Writer for United Healthcare, not to mention years at the bedside in ICU, ED and Labor and delivery as well as bone marrow Transplant. In all that time i have never experienced the rapidity with which your customer service team answers and helps. I am a new woman to "alternative hair" as Erynn calls it and have returned 3 wigs already and kept one. All of them were lovely but were too much hair . an unflattering color all my issues. I'm not giving up. I'll try again. I know i'll be treated kindly and eventually i will find my stride.
This is the nicest and most helpful wig site out there.
Patti of Patti's Pearls is great and of course Erynn is a wonderful spokesperson for the company. She is so beautiful she would look great wearing the box.
A million thanks to all of you.
Madelaine Cope

Received my wig today and it is beautiful did have some issues with costs of delivery to Uk but have been promised that half of the costs will be refunded so hoping this company will honour this agreement update it is now September and still no refund as promised but then the promise was made if I changed my review so big surprise then no refund so clearly this company are not trustworthy

I was happy to get my topper for a great deal! The only part that wasn't the best was that there was a lengthy wait of about 2 months for it, but that was only due to the manufacturer and not Patti's Pearls' fault.

Always friendly and professional. Bends over backwards to help. Always keeps me informed.

Warning!!!!!
I bought two wigs and paid. Got a reply the day after that they could only send one as the other was delayed. then wrote that I didn't want either of them and wanted my money back. Then I would have to pay a fee!!!!

Shipment was fast...i appreciate that!
Of course the wig was beautiful! Thank you!!!

Really fast and secure shipping and packaging.
Love the wig and service I have received.
Been in this journey almost a decade and Patti’s has a family feel to their business. They want to be sure they “got it right” instead of simply mass selling wigs!

I’ve ordered from them many times and have never been disappointed. Quick and easy and you get the products ordered quickly and in great shape.

I am new to wig wearing, but I am from a family of cosmetologists. I am aging and have started to lose my hair. The first wig I bought was Tailored Allure by Raquel Welch! OMG I am hooked. Patti’s prices are competitive and delivery was fast! I’m very happy with my growing “collection.” Blogger Erynn is wonderful and taught me enough to try it. Thank you!!

I purchased a wig from the clearance, and I was aware that all sales were final, however they agreed to send a wig that was in excellent condition and they sent a smelly, combed out wig that was in fair condition. They did agree to accept the aitem back for a store credit but acted like they were doing me a favor because the was item was considered a final sale, however, they wanted to charge me $9.95 to ship it back when they were the ones who were dishonest about the condition of the wig and were misleading. They also have very bad customer service. The line was very staticky, and the agent was very condescending. This is a scam company, do not purchase clearance from them. You aren't even saving that much to be getting such used products.

Hi everyone, I just bought two wigs over $1000.00 from watch Erynn Real @real.wig.fun (influencer) from Canada
In the reel she refers to this colour as Macadamia R and when talking to Cathy Wigs by Patti's Pearls there can be a 20% chance that the colour will change, but not 100% as you see in the pictures I've sent.
Then they have another excuse that I took the picture with the lighting behind me! really? Ok still there is definitely a colour difference all my friends aren't blind . All I was asking is for #wigsbypattispearls to take accountability. I'm a Canadian so lalso have to pay $200.00 tariffs for each wig as they sent separately to me. Haven't even received my second one yet and ordered on January 24th. (I hope nobody especially someone going through cancer and hair loss has to also deal with this issue) I go to Princess Margaret hospital and thinking now should have just bought their wigs.
I have a big enough fight on my hands as it is.
Dealing with Cathy at customer service just not being understanding to my situation and what I'm going through wants me to send everything back. Contact tariffs etc..... I just don't think it should be up to the customer,
when you can clearly tell from the pictures , I was sent the wrong colour wig. I'm very disappointed, and frustrated
Belinda
I need to add my pictures please

They are not friendly small business! If you step on their toes they are very rude and spiteful.

I'm writing this review to everyone who wants to purchase wig from Wig by Patti’s Pearls - be careful !!!

I started purchasing from this website couple weeks ago knowing every return wig it’s gonna cost me$25. And I was ok with that.

Before I place first order couple weeks ago I called customer service and I ask lots of question regards wig style also we talk about colors how hard is to choose right color seeing on the website. Also I question everything about return policy. Lady explain it to me that any item on clearance, final sale, discontinued items are not eligible for return. Also the same return policy is written down on their website.

When I purchase Glam synthetic wig by TressAllure it was nothing written down this item is final sale , clearance or discontinued item. It was only "close out" but on the website return policy it was nothing mentioned about “close out” items can’t be returned.

When i called lady on the phone she was very rude and disrespectful, she told me I can't return this wig because its final sale ( which I kindly ask her to show me where that is written down ). I told her I don't want the refund I just want store credit so I can exchange for same wig just in different color. She said if I return this wig they going to send it back or send as a donation.

After our conversation I went online and I fill return form.
Also I make photo screen from her website showing the Glam wig have no description that is Final sale item.

I kindly call them again to inform customer service at Wig by Patti’s Pearls that I'm going to return the wig.
Also I was very surprised they quickly changed description on there website adding “Final sale” on Glam synthetic wig. But like I mentioned before I make photo screen when I filled my return form.

Unfortunately They have no choice they give me a refund because I have the proof and right to return the wig.

After this accident I still place order for same Glam wig in different color but after 7 days they cancelled my order!!! Actually the company did me a favor because I don’t want to deal with untrustworthy and ignorant people.

It’s many good wig websites with very good reputation and clear return policy. You don’t have to pay $25 fees for every wig you return and you don’t have to deal with rude and ignorant people.
Definitely I’m going to delete my account from there website because I just want stay away from disrespectful people .

They listened to my request and handled me with extreme, excellent customer service. Never have I ever had a problem.

Superior customer service! Fast shipping, too, always a boon. On top of that, one is always accruing points for even more savings. (And it's kind of hard to argue with free shipping.)

I love Patti’s Pearls Wigs web site….great design and simple to use. The selection of brands is excellent. Ordering is a breeze and shipment is very fast. My last order was an open box Jon Renau Mariska. The wig was in perfect condition.

I’ve been ordering from Patti’s Pearls for over 2 years. I usually purchase a new wig once every three months. I always receive my wigs next day, (once my wig even came less than 24 hours from when I ordered it). I’ve exchanged a few times and the customer service was incredible, friendly and accommodating. I have only positive things to say and so happy I found them.