Willerby Ltd Avaliações 148

The worst after sales you can ever imagine. Do not buy from these.
I would have given no stars if I could.

I purchased a Willerby Avonmore in May 2020 just as lockdown happened. When we eventually got to use it the snagging list was unbelievable. This is after all the PDI forms had been ticked and test certificates for testing of systems stuck on patio doors.
The water inlet valve was fitted the wrong way so it was impossible to get water into the van. The dishwasher was fitted trapping the electrical lead under it so again not tested. The hobs would not remain lit as the thermocouples were not connected. Again ticked as tested. The fridge shelves were not fitted so I had to remove not only the outer door but also the main fridge door. Fortunately i build and repair boats for a living so I was able to sort the majority of things out.
The wall strips all fell off and this took almost a year to rectify. Sliding patio doors fell off their rails and were unusable. More months of waiting and now the final nail in my Willerby experience coffin. The radiator in the bathroom is rusty as hell and a disgrace to such a little used van. Willerby have thrown out the claim. The hype we get on the e mails about how good they are is unbelievable having now read the reviews on Trustpilot. In my opinion they are totally sub standard and the huge sums of money that we saved very hard for has not produced the goods.
Totally disappointed and very frustrated. Please heed my warning and don't touch them with a bargepole.

We are absolutely gutted.

We reserved a brand new Willerby Brookwood that Weir Caravan Park (Stamford Bridge near York) had on order, after waiting 3 months for delivery we viewed it and discovered a number of shoddy defects so provided a list with photos to the park owner. They replied ‘I am concerned that your expectations are beyond what a Holiday Home delivers at this level’ and offered our deposit back!

Shocked by the response from the park, we made attempts to discuss our situation with Willerby who refused to discuss anything with me. I then sent an email to the Willerby CEO, Operations Director and Commercial Director, but no reply.

I then called the distributor Bridlington Caravans who were very helpful and hoped to discuss the matter with Willerby on my behalf, but Willerby refused and insisted each defect is logged individually, as per their process. This was a customer at the point of walking away (or being pushed away by the park) but they did not care. The correct response from Willerby would be to apologise that these issues had passed their quality control and a commitment to put them right both quickly and to a good standard, I was obviously asking for too much…

After a few days there were no responses from Willerby on the individually logged defects, just the opinion of Bridlington Caravans who said some defects will be refused such as the ripped/scratched Lino and dents to the front of the caravan. Why should I have to accept this? We were then passed back to deal with the park. To be faced with having to pay the full balance of the caravan, we had no confidence that defects would be resolved, resolved quickly or to a good standard, especially given the response from the park and complete lack of response from Willerby.

Whilst we fully appreciate there would be some defects such as door and cupboard alignments, it is disgusting that we had to find some of these shoddy defects had passed their quality control. Attached are a few of the defects found, the worst has to be the stuck on paper repair in the shower room. I can’t imagine how many functional issues there would be when you start to use the caravan if this is the standard they are working to. Clearly Willerby’s focus is to churn these out at speed to meet demand with no focus on quality.

We disappointingly requested our deposit back. After waiting 3 months for delivery, buying every single item for it and planning our summer around it along with family and friends visits.

Absolutely horrendous. We bought our Willerby Delemere in 2020, so many snagging issues 60 plus? So we here we are almost 2 years on & our main patio doors have been a nightmare since day one. Been botched on numerous occasions after gap in main central door. Today we were so excited, yeah our doors were finally to be sorted, after making grandparent rearrangements & sitting two lively dogs they finally came sort them. Result.. Total disappointment,sadness,anger... Loads of emotions, like yes we may have retired but we still have our faculties,not stupid & still have insight re: standards/quality workmanship. Gaps either side of lower doors, we can touch fingers internally & externally. The whole doors sit at odds with each other, the job complete so they say? So upset I find it hard to say more, blatant exploitation of the elderly & Willerbys perception that we are all stupid & will just put up?

Willerby have now reject claim for broken settee, we purchased home in good faith that any snags would be corrected but now willerby have been paid they are not interested. After sales support is absolutely appalling no way would I purchase from willerby again.

more than a decade worked. as an employee did not see any morality. favouritism, nepotism, lies, discrimination. i wish it was worth spending time discussing it. just short say if you like your future, DO NOT GO THERE.

Having paid over £48k for one of their Manor home the "creating dreams " experience they advertise was one of nightmares .The entire side of the vans panels when exposed to sunlight warped DAY 1 !!! .Proved by photos and videos of the same.
This warping occurred in the scorching sunlight of a very mild March day . So what happens in July I dread to think .
I see from reading a review on here from another customer that the same thing happened to them with the panels so its a fault they are well aware of and clearly not an isolated incident. Like the other customer I am having the panels popping and bubbling !! WOW !

Also the way the panels had been attached was a very poor shabby job .Just what you dont want from a brand new purchase costing that sort of cash .

They refused to talk to me directly and I had to go through my retailer to raise the complaint - which after several weeks of being " urgent " ( so they say ) has not been resolved or even looked at .
Willerby are saying "they cant get the parts " but continue to produce and sell new vans so thats rubbish.
The quality of the new van in general is very poor and anyone reading this should NEVER consider buying from them .The so called after sales service is non existent .
YOU HAVE BEEN WARNED .

Would give a minus if I could avoid, constantly lie about delivery times .

Willerby are without a shadow of a doubt the worst holiday home company in the UK. We purchased a new Willerby Winchester in 2018 and it was sited in October of that year. All the usual faults were discovered, damaged floor, misaligned kitchen doors etc but you can expect some niggles.
In April the following year 2019 the sides of the caravan basically exploded and warped the full length of the van on both sides.
Willerby offers to replace the cladding, it took nearly a year and it was entertaining to listening to the caravan going "pop" every now and again over the year until the sides were replaced.
Over the bank Holiday weekend 2020 the expertly repaired sides exploded again!!
A year of wrangling and threats culminated in Willerby begrudgingly offering to clad the whole caravan in Canexcel the premium cladding, I even have a report from them saying how much better the canexcel will be.
So 2021 rolls around and lockdown ends and we return to find that window units start to fog and blow!!
I won't go into the sage of Willerby professional engineers turning up three times with the wrong front canopy over the year because the average person would not believe it!!!!!
Its now the start of a new season and we think all our problems are over so March 2022 comes around our first weekend onsite and what do we discover, yep you have all guessed it, the sides of the caravan have exploded once again and the Canexcel is rippled or bulging over the full length of the caravan.
A meeting is convened and the Willerby Engineers walk around my van picking up faults in the repair (bear in mind they repaired the van TWICE!!), making lame excuses and generally scratching their heads and coming up with excuses about what is a simple fact. My Willerby Winchester is poorly made, poorly repaired once and even more poorly repaired again.
We are still waiting for the Willerby management to come up with a response.
AFTER SALES IS RUBBISH, ENGINEERING REPAIRS RUBBISH, COMMUNICATION RUBBISH!!!

got in touch with the Southport showground spoke with Shane for help with a caravan we bought. All I can say the help was fantastic had it sorted in a flash great work and great support. Then at a later date needed a bit more information this time spoke with Marianne again the help was outstanding hats off to you all there and Willerby the Manor is a great caravan Thanks again

Following purchase of a Willerby Linwood, I visited the show ground at Southport to go over some details and take measurements. Marianne, was exceptionally helpful and spent lots of time a care in ensuring we had all the information we needed and that all our questions were answered. I would highly recommend a visit to Marianne, if you are considering purchasing a Willerby holiday home, she will leave you very confident and reassured in your purchase. Thanks to you Marianne, from Nigel Slack

Hello Willerby purchasers. Could I reach out to anyone who has had a residential home built by Willerby and more specifically went to production in May 2021 we have recently moved into a Delamere bespoke home and are having some horredous issues with it and awful customer service from them. We expect snagging issues but our list is just growing and growing and has taken months to get anywhere with them, appalling aftersales. Has any one experienced bowing on the outside cladding, we have been advised the whole home will need re cladding as the individual boards have been cut to big. Has anyone experienced this please? We are hearing and reading horrendous reviews on this firm from old employees and current buyers. We have managed to secure a site visit next month but have little faith in the firm now.

We are new caravan sales operator in spain had asked willerby if we could buy some homes they have said

Unfortunately due to the global shortage of materials we are not taking on new customers at the moment

confused .com

After sales service
Seven months ago I purchased anew willerby holiday home .I noticed that the door didn’t fit properly also the frame didn’t seem level it was reported to the park who sent an engineer down to look ,they stated that it needed someone from Willerby to inspect it ,so far it has not been attended to I feel they are rather quick to take your money but not to sort out problems .

Totally unacceptable Aftersales service, purchased a Portland lodge in June 2021, extensive snag list due to poor production QC, 6 months after first report ZERO contact or feedback from Willerby. Contacted them direct to be advised direct communication not allowed - only via site management who also cannot get any response. To anyone reading this review think twice before you buy Willerby, top end pricing, poor build quality and non existent customer service.

I have written two reviews on the Review Centre, see 'stay away' on that site for full information please. As an employee of this company I am thoroughly ashamed, prior to the forcing out of the company of very well educated and qualified colleagues in the autumn of 2020, the company forced out a very well run plumbing supply and installation company (NobleOak) a couple of years earlier, a very competent caravan installation company! Following this we went down the route of buying the cheapest possible radiators and other fittings, fast forward to a few weeks ago, I and my family happened to stay in one of our 'skye' models, this was quite random as we simply booked a holiday, not knowing the make of van at the time of booking. We were told the can was new to the park, from the supplier and had only been stayed in by very few families. Imagine my shock when I noticed that in the En-suite and family shower room both the ladder radiators were actually going rusty, and this rust was covering the outside of the rails, also the top caps were actually leaking, so had clearly not been fitted correctly! At the risk of putting my self out of work do not buy our products, they are not fit for purpose. We have become a company who do not value qualified good people or customers by now producing shoddy but expensive products. Honestly, we are embarrassing ourselves.

I am writing this review on a caravan I haven't received yet. I ordered a Sheraton in May 2021, due for delivery this month (November) now it's been put back to March 2022 if we are lucky I have been told. I contacted Willerby just for a general update on delivery times for the Sheraton in general so we could plan ahead, they were very evasive, wouldn't tell me anything, and when I pushed, quoted the data protection act, then a few days later I received a news email announcing their 2022 model, when are they planning on delivering those? 2025 maybe. We currently have another static which is going in part exchange for our Sheraton and which is depreciating while we wait for Willerby. I will update soon.

I wish like many writing these reviews, I had read reviews on Willerby before purchasing one of their statics. We have had our new static for well over a year now, and the faults still haven’t been rectified. Having to wait over 10 weeks for each visit is not acceptable, even with the restrictions that we have had. While I can accept minor adjustments to cupboard doors etc, anything else is down to no quality control of the product. If Willerby had any quality control, then they could save themselves money on multiple visits for their supposed engineers.
If I were one of the Directors of Willerby, I would be embarrassed reading these reviews, and would do something about it. We put all our savings into the purchase of this static, and feel that Willerby don’t care once it has left their factory.

I give them one star for a nice glossy brochure, We ordered a new Sierra last May and were welcomed to their members club. Questions on delivery, cost and decor remained unanswered. We were told by the dealer that delivery would be September 2021 then after that date was missed it was early 2022 and now probably 2023 with a price increase. I expect they will trot out the Covid/HGV/Brexit excuses like all poor performing companies. We have now asked our dealers to cancel the order and source elsewhere. PPP = PPP (p--s poor planning = p--s poor performance.
Our two sons with learning disabilities are really upset and my wife very angry.
If you want a new static I suggest you look elsewhere

If l could give no stars then l would. Bought a brand new Monor in 2020 and it is the biggest load of rubbish l have ever bought. Every time l visit it there are more faults. Bathroom cupboard dropped a part. Mirror was broken on delivery, second mirror tarnished. Carpet in hall was an inch short all the way down. Coffee table sobadly marked that engineers could not clean. Edges of work tops fell off. Fridge freezer broke after a week. Front door dropped and would not shut. Now l have been waiting since August for yet another coffee table as trim has fell off and a new mirror for the second bedroom which has tarnished. Then yesterday returned to van and a radiator valve has broke and leaking all over the floor and the guttering down the door side of van is leaking from every joint. They had better not say as they did before at least 16 weeks for repair. I had a Pemberton for 12 years not a thing wrong with it, which l had not changed. Don't buy Willerby if you want quality as these are absolute crap.