After a misunderstanding on my part I was able to connect with Dora this morning. She explained and helped me with my questions. Willful was very easy to do online and im so thankful for this service... Ver mais
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Veja o que dizem as avaliações
I have been putting off creating a will for years..and finally i decided it was time. So...my friends had used Willful to make their will and i finally decided to do it. I had no idea how easy it w... Ver mais
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I am very happy and satisfied with my experience with willfull. It covers everything you need to know and everything you need to cover when arranging your final affairs. I like that I could go back a... Ver mais
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No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Ver mais
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Detalhes da empresa
Escrito pela empresa
Willful is Canada's leading online estate planning platform, built to make wills and powers of attorney accessible to every Canadian. More than 500,000 Canadians have trusted Willful to start their estate planning journey — creating legally valid documents online in about 20 minutes, saving thousands compared to a traditional lawyer, with free lifetime updates as life changes. Willful's documents are developed with Canadian estate lawyers and tailored to each province's unique requirements. The platform also powers partnerships with financial institutions and advisors, helping close the estate planning gap for Canadians nationwide. Founded in Toronto in 2017, Willful is on a mission to make estate planning simple, affordable, and accessible for all. To learn more, visit willful.co.
Willful - Easy Online Wills
Escrito pela empresa
- Create a legal will in 20 minutes online
- Online Wills, Your Way. Easily Update Your Will Anytime.
Easy updates, anytime.
Easy updates, anytime.
Easily update your will anytime, so your estate plan can change as your life does!
Informações de contato
488 Wellington Street West, M5V 1E9, Toronto, Canadá
- 1-(888)-213-0516
- support@willful.co
- willful.co
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Experience was fairly simple
Experience was fairly simple, would be good if you could layout the step by step process up front. For example, if your are a couple or if you are single or ... then you should follow this process to complete your will. For example I was uncertain of the whole process up front on what to do in regards to my spouses portion of completing her Will. The fact I had to pay first before sending her a link. Needed to go to the help tool. Would have been nice to have the process clearly defined before starting the process or maybe I just missed where those instructions where up front. Other than that it is nice you can update it as you wish without additional lawyer costs. Works well for simple wills.
29 de dezembro de 2025
Resposta da Willful
HI Rick,
Thanks so much for the 5-star review and for taking the time to share your experience!
We’re really glad to hear that you found the platform simple to use and that the ability to make updates without additional costs was valuable—that's exactly what we aim for.
We also really appreciate your feedback about wanting a clearer step-by-step overview at the start, especially when creating wills as a couple. You're not alone in that, and we're actively working on improving how we guide users through the process, including clarifying how partner invites work. Your insights help us make Willful better for everyone.
Thanks again for choosing Willful, and for helping us improve with your thoughtful feedback!
Very helpful tool, thank you to the creators of Willful!!
The online tools helped my wife and I get our first will done and safely tucked away. It made a difficult task simpler and easier to do. It helped us work through sensitive decisions that I’m not sure we would have felt comfortable doing in front of a lawyer. Finally, it also gives us the comfort of being able to update our will, power of attorney and representation agreement in the event things change. We were very pleased with our experience!
30 de dezembro de 2025
Resposta da Willful
Hi Eric,
Thank you so much for your kind words! We're so glad to hear that Willful helped make a difficult task feel more approachable for you and your wife. It’s great to know that the platform gave you the space to work through those important decisions comfortably — and that you feel confident knowing you can easily make updates as life changes.
We’re truly honoured to be part of your estate planning journey. Thanks again for choosing Willful!
Great program and very smooth and easy…
Great program and very smooth and easy to use. Explains things well.
30 de dezembro de 2025
Resposta da Willful
Thank you so much for the kind words! We're so glad to hear that you found the program smooth, easy to use, and informative — that’s exactly what we aim for.
Easy to set up but not easy to edit after
I logged in as I wanted to make a change. I was unable to make the edit because there was a big black X across my choices. I asked for help and the AI chat bot told me how to make the change. Well the chat bot idea didn't work either. So now I have to wait 2-3 days for someone yo get back to me! Not impressed!
14 de dezembro de 2025
Resposta da Willful
Thanks for your message — and I’m sorry again for the earlier frustration.
The good news is that any issue has since been resolved, so your account should now be working as expected. You only need to wait if you prefer a phone call, since all the slots are currently booked — but we’re happy to help over email in the meantime.
Just reach out to us at hello@willful.co with the details of what you’d like to update, and we’ll get back to you as soon as possible.
Please don’t hesitate to reach out if you have any other questions.
Resposta da Willful
Thanks so much for your review! We're happy to hear you found the forms easy to follow — that’s exactly what we aim for. If you ever have any questions or need help in the future, we’re just a message away!
gladly straightfoward
I was thrilled to find out how user-friendly and efficient this process was. I feel relieved that I finally have an updated Will.
4 de janeiro de 2026
Resposta da Willful
Thank you so much for the wonderful review! We're so glad to hear that you found the process user-friendly and efficient — and even more so that you're feeling relieved with your updated will. That peace of mind is exactly what we hope to provide. If you ever need anything down the road, we’re here to help!
I have asked twice if I can speak to…
I have asked twice if I can speak to someone about what I bought and have not heard from anyone or even gotten an email.
27 de dezembro de 2025
Resposta da Willful
Hi Dawn,
We're really sorry to hear this and appreciate you bringing it to our attention.
We’ve checked our system and weren’t able to find any emails or messages from you — it’s possible that the request may have come from a different email address or didn’t come through properly.
We’d love to help and make this right. Please feel free to reach out to us directly at hello@willful.co, and our team will be happy to assist you as soon as possible.
Thank you again for your feedback, and we hope to hear from you soon.
Easy to use
Easy to use
Clear and concise step by step instructions
Happy with final results
24 de outubro de 2025
Resposta da Willful
Thank you so much for the wonderful review! We're thrilled to hear that you found the platform easy to use and that the step-by-step instructions were clear and helpful. We're glad you're happy with your final documents — that’s exactly what we aim for! If you ever need anything down the road, we’re here to help.
쉽고 간편하게 시간절약 할 수 잇어서 좋앗다.
25 de dezembro de 2025
Resposta da Willful
Thank you so much for the kind review! We're so glad to hear that you found the process easy and time-saving. If you ever have any questions or need support in the future, we're here to help! 😊
Easy to use at first
Easy to use at first. Instructions became increasingly more difficult. Deterred me from completing steps.
9 de dezembro de 2025
Resposta da Willful
Hi Craig,
Thank you for taking the time to share your feedback — we really appreciate it.
I’m sorry to hear that the experience became more difficult as you progressed. That’s certainly not what we aim for, and we know estate planning can feel overwhelming at times. We’re always working to make our platform as clear and user-friendly as possible, so your comments are helpful.
If you’re open to it, we’d love the chance to better understand where things got confusing and help you complete your documents. Feel free to reach out to our team anytime — we’re here to support you.
Thank you again for trying Willful and for your honest feedback.
The website is very easy to use and…
The website is very easy to use and intuitive
17 de dezembro de 2025
Resposta da Willful
Thanks so much for your feedback! We’re glad to hear you found the website easy to use and intuitive—that’s exactly what we aim for. If there’s anything we can do to make your experience a full 5 stars, feel free to let us know. We're always here to help!
Seamless
It was a seamless experience from start to finish. They made the process very clear and gave excellent direction. It was very cost effective as well. Customer service was also excellent.
15 de dezembro de 2025
Resposta da Willful
Thank you so much for your kind words! We're so glad to hear the experience felt seamless and clear, and that you found value in both the service and support.
We’re always here to help!
The agents patience with me .
23 de junho de 2025
Resposta da Willful
Thank you so much for the kind review! We're really glad to hear that our team’s patience made a difference in your experience. We're always here to support you every step of the way.
Please don’t hesitate to reach out if you have any other questions!
Hidden costs at the end (revised)
Setting up the will was easy. The price for the wills was reasonable... until we completed the will and found out that there was an additional $70 to print both wills for signatures. (I have learned that the $70 is only applicable when having the company print and mail the will to me.)
11 de dezembro de 2025
Resposta da Willful
Thanks so much for your feedback—we’re really glad to hear that setting up your will was easy and that you found the pricing reasonable.
Just to clarify: the $70 printing and shipping fee is completely optional. You absolutely don’t need to pay anything extra to finalize your documents. Most of our customers simply download their documents and print them at home, at a local Staples, or even at a public library—whatever works best for you.
We truly appreciate you taking the time to share your experience, and if there’s anything we can do to help further, we’re here for you.
Please don’t hesitate to reach out if you have any other questions!
Fast and easy
Creating a will with Willful was so easy! Very straightforward and quick. Glad I finally went ahead with it!
19 de novembro de 2025
Resposta da Willful
Thank you so much for your kind words! We’re thrilled to hear that creating your will with Willful was easy and straightforward. We're glad you took that important step—and we're here if you ever need anything down the road.
In printing out the Will
In printing out the Will, I was unable to access the program it was in, in order to have page breaks in the appropriate places, leaving one paragraph on one page alone. The Will looked very unprofessional.
18 de novembro de 2025
Resposta da Willful
Thank you for sharing your feedback, and I’m really sorry to hear about your experience.
We understand how important it is for your documents to look polished and professional, especially something as meaningful as a will. While our documents are designed to meet legal requirements, we know layout matters too—and we appreciate you bringing this to our attention.
Our team is continuously working to improve the user experience, including formatting and print layout, so this kind of feedback is incredibly helpful.
If you’re open to it, we’d love the chance to make things right—please feel free to reach out to our team and we’ll be happy to help.
Thank you again for your feedback.
Ours was a simple will, both parties the same information
Much easier than expected, clear, simple instructions. The independent reviews I checked before subscribing were born out by our actual experience. I appreciated the follow up, reminders to get the documents witnessed.
28 de novembro de 2025
Resposta da Willful
Thanks so much for your kind words! We’re so glad to hear that you found the process clear and straightforward—and that the experience lived up to what you’d read in reviews. Our goal is to make estate planning feel approachable, so it means a lot to know the reminders and follow-ups were helpful. Thanks again for choosing Willful!
The screen layout and menu's are good
The screen layout and menu's are good. I liked the Asset List feature. Had to go to my AI to ask how to set up spouse in family plan but once her account set up no problem.
I was going to assign percentages to the contingent beneficiaries but program only allows equal shares. I need to figure out a workaround on this.
6 de novembro de 2025
Resposta da Willful
Hi Brock,
Thank you for taking the time to leave a review and share your experience—we really appreciate the feedback.
We’re glad to hear that you found the screen layout and Asset List feature helpful, and that your spouse’s account setup went smoothly in the end. We know there can be a learning curve, and your note about needing to ask your AI is helpful for us to consider as we continue improving clarity in the Family Plan setup process.
As for the contingent beneficiaries, you’re absolutely right—currently, our platform only supports assigning equal shares. There isn’t a workaround available right now, but this is a known limitation and something our team is actively working on. We’re aiming to offer more flexibility in the future so that customers like you can reflect their wishes more precisely.
Thanks again for your honest review—it helps us build a better experience.
Please don’t hesitate to reach out if you have any other questions.
A very pleased customer.
These wills are very easy to make. I am more than pleased with the product and finished result.
5 de dezembro de 2025
Resposta da Willful
Hi Donald,
Thank you for your lovely review! We're so glad to hear the process was easy for you and that you're happy with the final documents. We're grateful you chose Willful, and we're always here if you need anything down the road.
- The Willful Team
Resposta da Willful
Thank you for the kind review, Paul. Congratulations on checking this off your to-do list. Cheers from Team Willful
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