William Russell Avaliações 

I have been a customer of William-Russell from 2012 onwards for whole family of 6. Until perhaps 2019 everything was fine and every claim (we had very few) was processed and settled very fast. Unfortunately, since about 3 years things have changed to the worse and they come up with ridiculous reasons why they can't cover this or that. I recently broke my ankle in an accident and couldn't walk anymore and was in severe pain, and they came up that this is not an emergency and therefore not covered!!! Most annoying is, that there customer service will just ignore you and don't even answer e-mails! They send you an e-mail why this or that can't be covered and then this is final - they don't even want to communicate or explain anymore afterwards! Finally I had no other choice to bring this to my lawyer which is very annoying. So avoid at all cost if you want.

Had nothing but a great service from these guys.

Awful miss leading company that do not answer direct straight questions about being covered for taking the covid 19 emergency approved vaccine. The words used was "Shouldn't affect your cover" which isn't a professional answer. When i asked if i was to have an adverse reaction and to pass would i be covered Yes? or No? then we can talk. I was then completely ignored.

I can only give them 5 stars I've used them for about 10 claims for my family. I think the big issue when people complain is that they don't read their policies properly you get what you pay for. William Russell is in the more expensive scale but they are there when you need them. Their emergency line is there on the spot to help you and make sure everything is send to the hospital so that they are ready for you and you don't have to think about paperwork only about getting well. They will always be my first choice for my family.

So far so good. Not always super organized but will always respond to email and eventually get things done.
The lack of hard selling is very welcome. No-one will hassle you with the latest offer.
It can be very difficult indeed to achieve similar cover at a similar price in a foreign land.
Caveat: I've never claimed.

Awful company. Really rude girl called Megan who answered the phone who then put me through to a man in the sales team who sounded clueless. Suffice to say, I won't be using them for my cover!