Wilsoncarter London Avaliações 

Goods don’t live up to image of product.

Their website says “return within 30 days for a full refund”. And the footer of their email says “easy returns” but it’s all a scam. If you try to return anything they offer you 10% or 20% and tell you that a return would have to be to their warehouse in china (despite being Wilson and Carter OF LONDON) and that you’d need to pay the full cost of shipping, fully tracked or the return would be void.

Total scammers. Don’t buy.

As per all the other comments. Clearly a complete scam
I bought a pair of shorts for £29.99
When the shorts finally arrived they could only really be described as a dish cloth !
Obviously zero chance of a refund from this scam Chinese company
however on the flip side I asked for a charge back from Barclays and to my surprise this was refunded within 24hrs 👍

They are using deceptive descriptions and photography to offload sub standard product. When you complain they won’t offer a workable returns and refund process but try to get you to accept money off your next order. Delivery times immense. It’s so close to a scam as makes no difference.

DO NOT USE THIS COMPANY. I ordered some cargo shorts. The quality of the material was very very cheap. I ordered two sizes to ensure the correct fit, assured that returns were a simple process. The sizes were absurdly smaller than advertised - probably the average size of dwarfs. After reading reviews on Trust Pilot I realised I had been very naive. The offer was to good to be true - I had pretty much fallen for a completely fraud.

Do not buy from this company if you wish quality goods. They are not a UK supplier their goods come from China etc. They have no storefront in London. They state their returns policy is easy. Not so. They don’t want your goods back. They offer 10% refund, you keep the goods or 100% credit note, refuse that and they then offer 20% refund. Query wanting full refund and they start negotiating this with you, citing that a return will cost you £50+ to China in my case. Avoid.

I ordered XXL shorts. They took ages to come and when they arrived they were Mothercare size despite saying XXL on the label. Total rip off, don't go anywhere near them

Carter & Wilson are not in London, the items come from China, very misleading. It’s very difficult to return.
The sandals are made of very cheap material, and very small in size. I wouldn’t recommend this company,

If I could give them a minus rating I would. Do not buy from this company. It’s a scam and they don’t actually accept returns despite what it states on their website!

Unfortunately I fell for this scam website, it’s very misleading and should be stopped, cannot understand why trading standards have not stopped this!!! The quality of the clothes is very poor but the cost is not, when they mention easy returns they forget to tell you that it will cost more to return than the item cost.

BUYER BEWARE An accidentally pressed button resulted in a one track process that not even an attempted cancellation within two minutes could stop! This company will force onto you goods that you never even meant to order (see above). They will then use every trick in the book - and more - to try to steamroller you into keeping the goods, goods that you never meant to order but that arrive nevertheless totally unsolicited and unwanted. A request for courier collection / pre-paid address label fell on deaf ears. The name Wilson & Carter London is deliberately designed to mislead into a false sense of security regarding a return address within the UK. Wilson & Carter are nothing to do with London. The official company details are: Company Name: Wei E-Commerce LLC Business Address is 1021 E Lincolnway, 9800, Cheyenne, WY 82001, Laramie, US with returns routed to China. Finally, after every attempt to get you to keep the goods has failed, you are given a return address in China with extremely expensive cost of return; their final blow to get you to keep - and pay - for unsolicited goods. The matter is now with Trading Standards and in the chargeback process with my credit card company to whom they will have to answer directly to explain themselves. SCAM COMPANY and about time they faced the consequences..

I should have read reviews as I normally do and now kicking myself. This is a scam and if based in UK would be investigated by Trading Standards.
Ordered a dress, dress arrived.
Cheap nylon, poor quality, stretch material not at all as discibed or like the photo.
It went straight into Charity Bag so they can cash it in for rag price as nobody will wear that disgusting, tacky piece of material.
Having read reviews about refunds costing more than garment, I cut my losses. Lesson learned, they are not a London Company, they are a con! Nothing more than swindlers.
I've been had, feel stupid and really don't want anyone else to lose their money.

Foolishly ordered 2 items from this company which were both awful . They are cheap mass produced goods from China and are not worth anything like the prices quoted . Their website is misleading to say the least . Returns are impossible as the cost is enormous. I honestly don’t know how they are allowed to continue

Please be very careful when dealing with this company. The clothes are of very poor quality. To return a item cost 40/50 euro as it goes to a international warehouse

DO NOT buy anything from this company it is a fraud

Do not use this company! If you wish to return they constantly battle you offering a small percentage return. Then if you want to return it you have to pay are large postal fee as not in the UK and not based in London the clothes are such poor quality- run a mile from this company

Absolutely diabolical!!!
Do not buy from this company !
You cannot get a refund !!
They are scandalous and avoid at all cost

Please do not by anything from this company. All the information provided it totally inaccurate. It is not based in London all returns need to be sent to China at your own expense. They then don't respond to you and I very much doubt I will get my money back for the goods I have sent back. So postage £23 to return goods I paid £130 for. The items were nothing like the online photos and description. They were poorly made with inferior materials and the only thing they had in common with the online marketing was the colour. Please don't make the same mistakes I did.

Terrible quality, made in China not London based as implied. Sizing all wrong and expensive to return.
Wilson Carter engage in length processes to avoid returns and argue tracking numbers despite being given them.
Do not buy from them.

Waste of good money, site set up to look like USA owned uk based company, actually Chinese made goods of suspect quality in my opinion. Using enhanced advert photos to draw you in. Tried to to return, after 5 attempts got an address (I think, could have been anywhere) after checking the cost of sending it back. They Don’t follow UK Regulations for distance selling so not worth it. Which is the name of their con.

Very disappointed with quality . Fabrics not as described or as they appear on website. Items poorly made. I will not use this company again.