Review of my genuine experience of this site. Opened account at 8.22, got a welcome email immediately with no reference to verification or documents. Made a deposit at 8.26, which immediat... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Trustworthy legit casino with good bonuses. But games can feel sluggish. Some of my favourite games are set at very low RTP vs other casinos. Example Moon Princess 100 is already volatile, but Wino... Ver mais
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I play on a lot of different casino sites and obviously you can't win them all as we know but the fact I have just played over 1000 spins and only reiceved 1 bonus which amounted to 15x there has to... Ver mais
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In the past month or so, I've really enjoyed playing at Winomania. There's a decent variety of games, RTP is good and I'm super happy that I won. Yes, docs verification takes a while (2 days), esp... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre winomania.co.uk
Escrito pela empresa
Winomania was established in 2018 and has quickly proved itself as a trustworthy online casino. It is packed with exclusive promotions, Loyalty reward schemes, and 220+ original instant-win games that cannot be found anywhere else. In addition, there are over 500 slot, scratch, and table games from well-known game producers, including Play’n Go, Spinoro, Evolution, iSoftBetNetEntRedTiger, and others.
Welcome Package
At Winomania first time depositors get 100% on their initial deposit up to £100 + 100 Bonus Spins on selected games.
Regular Promotions
Anyone can benefit from the regular promotions such as Spinomania, or our special campaigns and tournaments.
Winomania’s loyal players receive a number of exclusive privileges, such as special games, tailor-made promotions and custom bonuses. Our VIP members may be eligible for our exciting Monday cashback promo. The Loyalty Club membership begins automatically when the player makes his first bet.
Visit the website's promotions page to learn more details about what's currently available.
Payment Methods
Winomania provides a some of the most reliable instant payment options for its players.
Debit card methods: Visa, MasterCard
E-wallets: PayPal, NeoSurf, Skrill and Neteller
Prepaid vouchers: Paysafecard, and more.
Customer Support
Players’ requests are being handled round the clock. There are various ways to contact the Customer Support team quickly and efficiently:
- Via Direct Live Chat;
- Via a standard Contact Form on the website;
- Via Email at support@winomania.co.uk.
Informações de contato
Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR1401, GZIRA, Malta
- support@winomania.co.uk
- winomania.co.uk
2,4
Ruim
171 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Be careful with this company
If I could give it no stars I would
Signed up and played and won some good money…tried to withdraw it and that where the fun begins…u got to give identity to play then give all sorts of details to get a withdrawal…I’ve never come across this before…
I’m still waiting to see if they got enough documents…😡😡
12 de janeiro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Terry,
Thank you for sharing your feedback with us, we do appreciate it, as this is what gives us food for thought and helps us improve as a company.
First of all, congratulations on your winnings!
We completely understand that all of our players - rightly - would like to receive their winnings ASAP. We do try to make our Withdrawal timeframes prominent on our website so that everyone knows what to expect when playing with us:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
As a UKGC-licensed casino, we're obligated to verify the beneficiary of any outgoing transaction. The verification takes place once only per payment method used, and we inform all of our players about the documents we will need from them upon registration. We recommend that these be submitted even before you have a withdrawal request so that we can proceed with paying that ASAP.
Our Payments team is working very hard to process withdrawals ASAP, and as a company, expediting the withdrawal process even more is one of our main priorities for 2024. We hope to be able to share good news with our valued players and have the withdrawal process even quicker.
We haven't been able to identify your account, but you're welcome to contact us via chat or email at any time to request an update if your withdrawal is still pending. We hope to see you playing and winning with us again soon, and we wish you all the best!
Sincerely,
Winomania Customer Service
Not happy with this site I deposited…
Not happy with this site I deposited money not problem and it comes to withdrawing money. They make it a big problem they’re not the biggest fan just transferring it straight back into your account. They want all the information about you your name your address, the postcode to bills, driving license passport, everything very wary, be careful.
10 de janeiro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Steve,
Thank you for taking the time to let us know about your experience, we appreciate it.
As a licensed casino, we are under an obligation to always check the beneficiary of any transaction we send out, which is why the first time a new payment method is added, we carry out verification checks. While this process could take up to 2 business days during busy periods, we do know our players want their winnings ASAP and this is why we work very hard to handle this swiftly. We have also published our withdrawal timeframes on our website:
https://secure.winomania.co.uk/#/help/banking?affToken=1&anchor=WithdrawingPolicy
We haven't been able to identify your account, but you're welcome to contact us via chat or email at any time to request an update if your cashout is still in process. We hope to see you playing and winning with us again soon, and we wish you all the best!
We wish you all the best and we hope to see you playing with us again soon.
Kind regards,
Winomania Customer Service
I joined up here to winomania
I joined up here to winomania. Shortly after joining up deposited by pay via phone bill and trustly totalling £100 in total.
Also got a deposit match which live support give me a code for to make sure I got credited a bonus.
Good variety of slots and live casino games, don't get me wrong a few more slots could be added and providers but no biggie.
Went onto one of my favourite roulette games immersive hit some good numbers something sites don't normally give when your a new player as quickly as that.
Then headed to the rasputin by BTG slot game on 80p spin hit around a £90 win a few spins in, was surprised.
Lightning roulette was also great with a 100x on 3 with £2 on.
Went on to cashout £550 to trustly which was processed next morning around 8am on a weekday, if your playing on a weekend you'll have to wait until Monday to make aware but no issue there at all.
Overall this casino for me is 5 stars, for Game Fairness, quick withdrawals, Live Support is great, and alot of bonuses.
Verification almost instant for me with my ID all they needed extra was a bank statement which was done within the same day.
The only thing I'd say extra is I wish you could play any game with the bonuses but your limited to the spinoro studio games only.
9 de janeiro de 2024
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Leon,
Thank you for taking the time to share your feedback with us. Having happy players is what makes our job worthwhile, so your kind words are much appreciated.
We're delighted to read you had luck with our games and hope this is the first of many more wins to come. We'll be looking forward to seeing you playing at Winomania again. We wish you all the best in the future!
Kind regards,
Winomania Customer Service
AVOID AT ALL COSTS deposited money into…
AVOID AT ALL COSTS deposited money into this casino had to send loads of documents off to them came to withdraw that are supposedly fast nothing at all had been received go onto live chat to ask them about it same person Everytime I go onto live chat which is dodgy in itself they just say we will approval requests according to our cash out policy. They don’t pay out. Still waiting on my withdrawal
22 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Kieran,
Thank you for your feedback.
As a team, we understand that all of our players are eager to receive their winnings as soon as possible and we strive to make that happen.
We have reviewed your account, it appears that you have had two withdrawal requests in total, both of which have been processed from our end and paid out in less than 24 hours. This is indeed in line with our Withdrawal policy.
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
As a UKGC-licensed casino, we're under an obligation to verify the beneficiary of any outgoing transaction. The verification takes place once only per payment method used, and we inform all of our players about the documents we will need from them upon registration. We recommend that these be submitted even before you have a withdrawal request so that we can then proceed with paying that ASAP.
Please note that you were in touch with us during the holiday period, during which our team was working with reduced staffing. This is why you kept being connected on chat to the same person, but we can assure you that you did not speak to a chatbot. We value our players and our relationship with them, so our choice is to keep the human touch in all our communications.
We hope we've been able to answer your questions, Kieran. Thank you once more for sharing your experience and wish you all the best ahead.
Kind regards,
Winomania Customer Service
Absolutely the worse casino to play
Absolutely the worse casino to play
No wins .. I even e’mailed them to ask if my account was restricted ..
stay clear of this robbing site
22 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Linda,
Thank you for sharing your experience with us, we do appreciate it.
We are sorry to hear that you had no luck with the games you played. Please rest assured that your account is in no way restricted.
Winomania is licensed casino operator, and as such, we publish our RTP (return to player) on our website. We are also subject to regular audits by both the UKGC and an independent lab. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the outcome of our games is solely based on luck.
If you have any additional queries, don't hesitate to reach out to our customer service team, we'd be happy to help.
We do wish you all the best, and very happy holidays ahead.
Sincerely,
Winomania Customer Service
Dreadful organisation with zero customer care
We need the option to give minus stars. Inadequate web chat facility. Non existent customer service. Registered in Malta of course so no point in complaining about their behaviour. In response to the person so pleased to have "won" £200 on a bonus. You can't withdraw bonus balances so that's another con. There are thousands of these sites, some as bad, some a bit better, try a few before deciding who you want to give your money to. And as they like to say "please play safe".
20 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Isobelle,
Thank you for taking the time to share your experience with us, we do appreciate all feedback received, including constructive negative opinions, as they help us improve.
First of all, we would like to highlight that we are a UKGC-licensed casino operator and adhere strictly to all relevant UK legislation. As such, our Bonus policy is fully in line with the requirements of the relevant remote gambling regulations, and we have made it prominent on our website here:
https://secure.winomania.co.uk/#/help/bonus-terms-and-conditions?affToken=1
As a team, we are committed to providing the best possible customer experience to all of our players, and this is why we are very sorry to read that we have not been able to meet your expectations. If you have any remaining questions or concerns, please reach out to us and we will be glad to assist you further:
https://secure.winomania.co.uk/#/help/contact-us?affToken=1
Thank you once more for time and for getting back to us, and we wish you all the best for the future.
Kind regards,
Winomania Customer Service
2 WEEKS RUNNING NO BONUS
2 WEEKS RUNNING NO BONUS
£100 gone in 6 mins rare to get a win over your stake out 120 spins only 2 were over 50p, but then see , what was a good site bad reviews now taken over and I understand why
16 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear David,
hank you for sharing your experience with us, we do appreciate it.
We are sorry to read that you had no luck with us recently. As a company, fair play and integrity are our core values. Our games are strictly based on luck (we utilize random number generation (RNG) software that is regularly tested by ourselves and an independent lab). While not having the odds in your favor is an inherent risk with all casino play, we do understand that it can be frustrating when the odds are not in your favor.
We hope to see you playing and winning with us again, and wish you best of luck in the future. Happy holidays ahead!
Sincerely,
Winomania Customer Service
Fantastic site up to now really pleased…
Fantastic site up to now really pleased even won £200 off a £2 bonus only drawback is I’m still waiting on my withdrawals if all goes through I will gladly update to 5 stars!!!
15 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Esmith,
Thank you for sharing your feedback with us, we appreciate it highly.
We're delighted to hear you've had luck playing at Winomania and have received your withdrawals timely, congratulations! We hope your winnings will make the upcoming holidays extra special for you and your loved ones :)
We are looking forward to seeing you playing with us again soon, and wish you all the best!
Sincerely,
Winomania Customer Service
Probably the worst gambeling site I…
Probably the worst gambeling site I have ever been on avoid at all costs.
They hang on to your withdrawal request for as long as possible blaming it on taking your turn. I think taking 5 days to even review your request is way too long.
If you try to take cash out they want your driving licence and a copy of your card. But they arecquite happy taking cash from you with no ID required. Very very poor service.
4 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Steve,
Thank you for your feedback.
As a team, we understand that all of our players are eager to receive their winnings as soon as possible and we strive to make that happen.
We have reviewed your account, it appears that you have had four withdrawal requests in total. Three of these have been processed within 24 hours of requesting them, whereas the last one, which was requested on a Friday, has been processed first thing the following Monday morning. Note that this is fully in line with our Withdrawal policy, which you can check here:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
As a UKGC-licensed casino, we're under an obligation to verify the beneficiary of any outgoing transaction, and this is not a delaying tactic. The verification takes place once only per payment method used, and we inform all of our players of the documents we will need from early on. We recommend that these be submitted even before you have a withdrawal request so that we can then proceed with paying that ASAP.
We hope we've been able to answer your questions, Steve. Thank you once more for sharing your experience and wish you all the best ahead.
Kind regards,
Winomania Customer Service
Genuinely an excellent experience
I see lots of poor reviews and want to share my genuine experience of Winomania which has been excellent. ID verification took just one day, no issues at all. I'm a fairly new customer, just a few months, but last week I was lucky enough to have an unexpected huge five figure win for a low stake. I received the full amount within just 4 working days by wire direct to my bank account. Transferring large sums is not a simple task and involves lots of admin & checks and so four days is very reasonable tbh. During the four days customer service team members (Tom, Veronika) offered their congratulations and were very reassuring, friendly and helpful. I would definitely recommend the casino - and there's a lot of competition out there! This is a genuine review and is posted in good faith.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear John,
Thank you for sharing your feedback and kind words, we appreciate it and we've let Tom and Veronika know as well :) It's been truly our pleasure.
We're delighted with your win and hope this is the first of many more to come. We'll be looking forward to seeing you playing at Winomania again. We wish you all the best in the future and happy holidays ahead!
Kind regards,
Winomania Customer Service
Hi everyone this winomania is a great…
Hi everyone this winomania is a great site I self excluded my self as I'm seeking professional help with my gambling I wagered 30.00 to get 400 back but blew that and won another 350 to blow that as well my problem is I don't know when to stop ..customer service is fantastic game play is brilliant and the payouts are amazing..best site iv ever been on guys fair play rules 👏 and they always reply to you fast as well this site is highly recommended 👍 five stars all round 👍
14 de novembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Steven,
Thank you very much for sharing your experience with us. We are very sorry to hear you’re experiencing issues with gambling, and we really hope you will manage to overcome them.
As a company, we believe in a fun, fair, and responsible gambling experience, so we’d just like to bring the following resources to your attention, in case you’re not familiar with (some of) them.
- You can visit BeGambleAware, which commissions national prevention and treatment services to keep people safe from gambling harms https://www.begambleaware.org/ or call the National Gambling Helpline, which is available 24/7 and gives confidential information, advice and support for anyone affected by gambling problems at 0808 8020 133.
- You have currently self-excluded yourself from Winomania, but we would advise you to also register with GamStop as a prevention measure from accessing all gambling websites in the UK (for a period of time or permanently) https://www.gamstop.co.uk/.
- You could also visit https://www.gamblingtherapy.org/ which is an organization that helps people who may experience problems with their gambling and provide live support as well as host support groups for dealing with gambling issues.
We sincerely wish you all the best for the future and don’t hesitate to reach out to us if you have any questions or concerns.
Kind regards,
Winomania Customer Service
Great first win but sending documents…
Great first win but sending documents is a nightmare sent everything as requested then got asked for
My bank statement again so went on the chat which was very quick to be told
They had used my bank statement as prof of address instead of income hopefully that’s it all sorted
And I receive my funds soon no email so far though 🤷♀️update very quick pay out once all documents were verified the live chat was amazing at helping me and keeping me updated
14 de novembro de 2023
Avaliação não solicitada
Still play on this site excellent game…
Still play on this site excellent game choice customer service are fantastic great payouts and the only site that state play responsible which other sites don't state when depositing recommended this site to all my friends who play
10 de novembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Steven,
Thank you very much for your review and kind words, these are truly appreciated. We are happy to read you had luck with our games and won :) We wish you all the best in the future and hope to see you again playing with us soon.
Kind regards,
Winomania Customer Service
Wow signed up won £150 tried to…
Wow signed up won £150 tried to withdraw. Sent driving license,bank statement and picture of debit card. Chat is a joke honestly,definitely wouldn't recommend.
21 de outubro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Mrs Tracey,
Thank you for your review, we are very grateful for your feedback and will carefully analyze your interactions with our chat support team.
Congratulations on your winnings! We do see your withdrawal has been sent to your account in time in accordance with the timeframes published on our website:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
Please note that we are required to perform an extensive documents verification as per the relevant UKGC regulations. As with all other licensed remote gambling operators, we need to ensure we know who the beneficiary is for all transactions we pay out, but this is done once only when a new withdrawal payment method is used. All subsequent payments go through without having to submit documentation, and therefore, more quickly.
We do hope this answered your questions why the review procedure was necessary. Please don’t hesitate to reach out to us for any additional questions or concerns, and we’d be very happy to see you playing with us again in the future.
Kind regards,
Winomania Customer Service
RUBBISH
Received 2 bonuses in game play . Both paying 0p ... % payout was pretty disgusting as well ... But being honest all sites are the same ..They take .... but never give ..
21 de outubro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Ken,
Thank you for sharing your experience with us, we do appreciate it.
We are sorry to read that you had no luck with your bonus rounds. As a company, fair play and integrity are our core values and this is why we prominently publish our RTP (return to player) on our website for each of our games. Our games are strictly based on luck (we utilize random number generation (RNG) software that is regularly and rigorously tested by ourselves and an independent lab) and we do understand that it can be frustrating when the odds were not in your favor twice in a row.
We do notice you didn’t get a chance to actually use your welcome bonus, which is designed to allow you to get to know our games. If you do decide to participate in our games again, please feel free to get in touch with our customer service team, so we can help recover it for you.
In any case, thank you once more for your time and we wish you all the best for the future.
Kind regards,
Winomania Customer Service
Not great
Bit of a weird site hardly any games when I won they did not send a fixed sum to the bank they refunded two paypal payments for £300 and £ 200 then send £116 to my bank it is as if they do not have the money to pay you out ! you need to wait days till the refunds go back to your bank im still waiting, I did get paid on the 2nd day so not too bad
11 de outubro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Paul,
Thank you for sharing your feedback with us, it is much appreciated and congratulations on your winnings.
Our dedicated game development team works day and night to come up with new and exciting new games to try your luck on, so hopefully if you decide to join us again in the future, you will find something you like. We are also hosting a bunch of great third party games and live games to make sure we have everything our players may desire.
Regarding your withdrawal, please note that the reason why it was split is not lack of available cash on our end. Withdrawals are usually split into multiple transactions, because our Payments team faced limitations from the processors used, which most commonly arise from the client's bank or card issuer. This is unfortunately what happened in your case, and we do hope your winnings will arrive in your PayPal account shortly.
We wish you all the best for the future and we hope to see you again playing with us soon!
With kind regards,
Winomania Customer Service
Wery nice compani am giwe back
27 de setembro de 2023
Avaliação não solicitada
DO NOT TRUST
UPDATE: Was asked to provide source of funds £150 loss limit imposed, contacted customer support and was told I could continue with the loss limit, not needing to send payslips so did not send, they locked my account anyway. LIARS, DO NOT TRUST. Withdrawal times are too slow, i am verified user. No bonus used to deposit and just played and won (for a change), this should be processed immediately, now been waiting 3 days, just not good enough nowadays, limited games as well, better casinos out there to be honest.
17 de setembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Thomas,
Thank you for sharing your feedback with us and congratulations on your winnings!
We are happy to inform you that your withdrawal request has been processed on Monday morning at 5.48 AM, and your winnings are now on their way to you.
As a company, we understand that all players would like to have what they won as soon as possible and we do our very best to make that happen. Because we want to always be transparent, we have published our withdrawal handling timeframes on our website as well: https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
Thank you also for your feedback regarding the variety of games on our website, we are indeed working very hard to both develop new games of our own and enter into exciting new partnerships with other game providers. We do hope you’ll stay tuned to any good news we can share about new games!
Thank you once more for your time and we do look forward to seeing you play with us again.
Kind regards,
Winomania Customer Service
Fanatic website
Fantastic website and offers exactly what it states.
Withdrawals may be slightly slower than other sites, which I had my doubts about but every withdrawal has been processed the next day without fail so although they may not be done in a couple
of hours, you can guarantee they will be done asap.
Maybe could do with one or two more game providers but it does look like they are working on that which is great.
If you’re lucky enough to build up your vip status then you unlock even greater rewards and I have to say my account manager Jane has been fabulous in helping me out with all my queries so far.
All in all so far so good and can’t fault the site, customer service or my account manager Jane
Keep up the good work and look forward to new things on the horizon.
13 de setembro de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Lee,
Thank you for taking the time to share your experience with us, it’s always a pleasure to read that someone has been enjoying the time spent in our casino. We work hard day and night to make it a great place to have fun and test your luck!
We are constantly looking for ways to expand our game offering, so hopefully some new providers and games will be along soon.
We will also make sure to pass your compliments to Jane. Please don’t hesitate to email her or join our customer service chat line for any questions, we’re here to help.
Have a wonderful day and hope to see you again soon!
With kindest regards,
Winomania Customer Service
Love thus site.
Love thus site.
Had some issues and reviewed this site and closed my account. Had a response which was lovely. All my issues were resolved and taken care of really professionally. Just 2 of the games still wouldn't load but all the others were fixed so not to bothered about the other 2 games. I've since closed my account as saving for a cruise. I would just like to say a huge thank you Winomania you have been truly amazing. Will definitely be back.
5 de setembro de 2023
Avaliação não solicitada
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