Review of my genuine experience of this site. Opened account at 8.22, got a welcome email immediately with no reference to verification or documents. Made a deposit at 8.26, which immediat... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Trustworthy legit casino with good bonuses. But games can feel sluggish. Some of my favourite games are set at very low RTP vs other casinos. Example Moon Princess 100 is already volatile, but Wino... Ver mais
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I play on a lot of different casino sites and obviously you can't win them all as we know but the fact I have just played over 1000 spins and only reiceved 1 bonus which amounted to 15x there has to... Ver mais
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In the past month or so, I've really enjoyed playing at Winomania. There's a decent variety of games, RTP is good and I'm super happy that I won. Yes, docs verification takes a while (2 days), esp... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre winomania.co.uk
Escrito pela empresa
Winomania was established in 2018 and has quickly proved itself as a trustworthy online casino. It is packed with exclusive promotions, Loyalty reward schemes, and 220+ original instant-win games that cannot be found anywhere else. In addition, there are over 500 slot, scratch, and table games from well-known game producers, including Play’n Go, Spinoro, Evolution, iSoftBetNetEntRedTiger, and others.
Welcome Package
At Winomania first time depositors get 100% on their initial deposit up to £100 + 100 Bonus Spins on selected games.
Regular Promotions
Anyone can benefit from the regular promotions such as Spinomania, or our special campaigns and tournaments.
Winomania’s loyal players receive a number of exclusive privileges, such as special games, tailor-made promotions and custom bonuses. Our VIP members may be eligible for our exciting Monday cashback promo. The Loyalty Club membership begins automatically when the player makes his first bet.
Visit the website's promotions page to learn more details about what's currently available.
Payment Methods
Winomania provides a some of the most reliable instant payment options for its players.
Debit card methods: Visa, MasterCard
E-wallets: PayPal, NeoSurf, Skrill and Neteller
Prepaid vouchers: Paysafecard, and more.
Customer Support
Players’ requests are being handled round the clock. There are various ways to contact the Customer Support team quickly and efficiently:
- Via Direct Live Chat;
- Via a standard Contact Form on the website;
- Via Email at support@winomania.co.uk.
Informações de contato
Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR1401, GZIRA, Malta
- support@winomania.co.uk
- winomania.co.uk
2,4
Ruim
171 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So far so good the customer service is…
So far so good the customer service is fast spoke to a guy called Bobby who was very helpful I made a withdrawal of £1,800,00 today at 5oclock they told me the payments team are closed now but will be sorted first thing in the morning will update soon as have received my withdrawal not sure why all the bad reviews probably just fake ones
Update 31st august i received my withdrawal first thing this morning as they promised excellent service would highly recommend well done winomania team 👏
30 de agosto de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Marcus,
Thank you very much for sharing your positive experience with us, and we will make sure to let Bobby know about your feedback :-)
Our company’s core value is to treat our players fairly and in the way that we would like to be treated, and we do know everyone would like to get their winnings as soon as possible, so we are really doing our best to make that happen whenever possible. Congratulations on your winnings, they are now on their way to you!
You’re very welcome to reach out to us for any queries you may have, and as always, we will do our best to help. We wish you the best and we hope you will do something fun with your winnings from Winomania!
With kind regards,
Winomania Customer Service
I opened a account 29th August
I opened a account 29th August, uploaded all documents needed , I deposited £40 and got a £40 bonus aswell, I'm very happy to say I won £350 , which is very well needed at the moment they processed my withdrawal at about 6am this morning, I am now waiting to see just how long it takes to clear in my bank,
Thank you very much for a great experience will definitely play again soon
29 de agosto de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Chelsey,
Thank you very much for your kind words, for us as a team it’s always so very rewarding to hear we’ve managed to make our players happy. Congratulations on your winnings!
Don’t hesitate to get in touch with us, if there’s anything at all we could do for you, and we hope to indeed see you play with us again soon.
We wish you best of luck in the future and hope you will have lots of fun spending your winnings!
With kind regards,
Winomania Customer Service
Winomania i is loyal to the gamblers…
Winomania i is loyal to the gamblers casino.. I just wonder why the withdrawals take so long time (about 3-5days) to be deposited in the accounts.. or just only for me ?
22 de agosto de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Ninona,
Thank you for taking the time to share your experience.
As a company, we believe in being fair to our players, and it is wonderful to know this is being recognized. We truly appreciate your positive feedback!
UKGC has recently introduced new requirements for casinos, whereby we are now required to ascertain the beneficiary for all transactions we send out. As a result, every time a new cashout payment method is added by the players, we need to collect and validate their documents prior to executing the transaction, which takes no more than 2 business days. We do recognize that this may be a cause for frustration to our players and therefore try to be transparent about the necessary documents beforehand and perform the review as quickly as possible.
Importantly, this only happens the first time a withdrawal payment method is used, so subsequent withdrawals go through more quickly.
We have published our withdrawal policy on our website, so that our players can be aware of it in advance:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
Needless to say, we work towards improving our services on the basis of the feedback we receive and we hope to be able to make the withdrawal process quicker soon.
We wish you all the best for the future and we do hope to see you playing with us again!
With kindest regards,
Winomania Customer Service
Not sure about these bad reviews
Not sure about these bad reviews, withdrawal was quick. As long as you ensure all your documentation is uploaded , no issues whatsoever. I always check reviews before playing on a new site. Was apprehensive after reading but then I've had no issues whatsoever. Thanks winomania. Not a huge win but a win nonetheless.
21 de agosto de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Jaswere,
Thank you for taking the time to share your experience with us, we appreciate it.
First of all, congratulations on your luck and winnings!
As a team, we aim to make the player’s experience fun and enjoyable. Our Payments team consistently strives to process the withdrawal requests as soon as possible. We are very happy to see that their efforts are paying off by enhancing the overall experience.
We wish you all the best and lots of luck, and we hope to see you again playing with us soon.
With kindest regards,
Winomania Customer Service
The games are the worst games I've…
The games are the worst games I've seen on any casino nevermind win 😅🤣🤣🤣
17 de agosto de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Marc,
Thank you for taking the time to share your experience with us, we appreciate all constructive feedback that allows us to grow as a company and improve our services for players.
We regret to hear you didn’t really enjoy our games. Our dedicated game development team works day and night to come up with new and exciting new games to try your luck on, so hopefully if you decide to join us again in the future, you will find something you like. We are also hosting a bunch of great third party games and live games to make sure we have everything our players may desire.
We are sorry to hear that you had no luck. Please note that we are a licensed casino operator, and as such, we publish our RTP (return to player) on our website. We are also subject to regular audits by both the UKGC and an independent lab. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the outcome of our games is solely based on luck.
We do wish you all the best and lots of luck, and we hope to see you again soon.
With kindest regards,
Winomania Customer Service
I joined this site just under a week…
I joined this site just under a week ago. Firstly tried to withdraw and was asked to verify account documents sent and still waiting for withdraw 4 days on. Tried accessing chat but no one picks it up. Look on Google and it states winomania is online from 6am this is not the case. I will see now that I have left a bad review if they are serious or not and give me what I am due.
21 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Jane,
Thank you for taking the time to share your experience with us.
First of all, congratulations on your winnings. We have checked, and we are happy to see that your withdrawal documents were reviewed in accordance with the timeframes listed in our T&Cs (https://secure.winomania.co.uk/#/help/banking?affiliateToken), and your cashout was sent to you in time.
We have also checked your account’s conversation history with our support team, and it appears that you contacted us outside of our working hours and in a period when we were expiring higher than usual chat volume. We are deeply sorry this happened. As a company, it is important for us that our players are always able to speak with us and have their questions answered, and this is why we have taken your feedback very seriously. We have now updated our chat channel to include a message advising our players, if indeed, we are experiencing a spike in chats, so that they’re aware they need to wait longer or contact us via email.
In case you have any further queries, please don’t hesitate to contact us via chat or email, and we would be happy to assist.
Thank you once more for sharing your experience with us, and please accept our sincerest apologies again for not having been able to connect with you. We wish you all the best and we hope to see you playing with us again soon.
Kind regards,
Winomania Customer Service
Spend 300 £ and Lost in Week time FCK…
Spend 300 £ and Lost in Week time FCK !!! i have nothing to say !!!hope they will go to HELL !!
28 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Emil,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you had no luck. As a licensed casino operator, we are subject to regular audits by UKGC and all our games are tested rigorously by an independent lab. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the outcome of our games is solely based on luck.
If you do believe your game play was affected by technical issues, please don’t hesitate to contact our customer service team and provide us with any relevant information, and we would be happy to assist you.
We do wish you all the best and lots of luck, and we hope to see you again soon.
With kindest regards,
Winomania Customer Service
Great site
I really dont understand all these negative reviews I joined on Sunday 23rdjuly 2023 won a fair amount of money which is luck as all casinos are I uploaded my documents made a withdrawal the same day and was paid today 25th july. I used PayPal as payment. the chat was friendly as I read all these horrible reviews so I panicked. The documents take up to 2 days to review but they do send you a email when you join explaining you to do this so it wasn't a surprise that you have to do it. So honest review great company great site (wish there was no limit and hacksaw providers) 10/10
23 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Kirsty,
Thank you very much for sharing your feedback with us, it was a pleasure to read.
As a team, our aim is to make our players’ experience in Winomania fun and enjoyable. The Payments team is always putting their best foot forward to process the withdrawal requests as soon as possible and we’re happy to see that their efforts have a positive impact on our players.
We wish you all the best and lots of luck, and we hope to see you again playing with us soon.
With kind regards,
Winomania Customer Service
A fun casino and received my winnings quickly
In the past month or so, I've really enjoyed playing at Winomania. There's a decent variety of games, RTP is good and I'm super happy that I won.
Yes, docs verification takes a while (2 days), especially over the weekend period. Support assured me it's done once only per payment method, hope that's the case and will update my review, if I win again (fingers crossed!). Other than that, it was smooth and got my winnings quickly afterwards.
All in all, had fun and will keep playing.
19 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Nicola,
Thank you for sharing your experience with us, it was a pleasure to read. Many congratulations on your winnings!
We wish you all the best and lots of luck, and we hope to see you again playing with us soon.
With kind regards,
Winomania Customer Service
Scammers
Scammers, very poor customer service, thieves, not verification checks at all! I was scammed through this website £240 because they didn’t do a know your customer check! I invite everyone to complain to the gambling commission please they can’t get away with it! After this review they probably will reply with a can i have your reference number please! I don’t have one as your customer service didn’t give me one this is how bad it is! You can check the emails I sent you(bego212@****o.es) PLEASE EVERYONE REPORT THESE PEOPLE
9 de março de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear B,
Thank you for taking the time to share your experience with us. As a team, we are committed to assisting every one of our customers, and we are deeply sorry you are not satisfied with the response we have provided previously.
There are a couple of things we would like to clarify.
First of all, upon registration, all of our players are subject to a rigorous KYC (know your customer) check, which is in line with the requirements of the UKGC.
Secondly, if you believe you have been the victim of fraud and someone has used your payment method without authorization, please note that it is beyond our capacity as an end merchant to investigate such claims and you should directly contact the competent public authority (https://www.nationalcrimeagency.gov.uk/). As much as we would like to help in your situation, investigating a possible crime is not something we are in a position to do, nor can we take any action, unless a crime has been shown to have been committed.
If you have indeed been the victim of a crime, you have our deepest sympathies and as a company, we will do everything in our power to cooperate with any official investigation into this matter.
We hope this clarifies your questions, and remain available for any additional queries.
Kind regards,
Winomania Customer Service
The slowest withdrawal procedure ever
The slowest withdrawal procedure ever, they are so quick to take your money and try to entice you to increase deposit limits. Yet when you win money all of a sudden they require more documentation and still make you wait a long time.
Pretty poor company deffo run by like 4 people in a basement.
1 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Steffano,
Thank you for sharing your feedback with us.
We understand that each player would like to enjoy their winnings as quickly as possible and our goal is to make that happen.
As a licensed UKGC casino, we’re under the obligation to confirm that all details of each new payment method our players add are accurate and to verify beneficiary thereof. Please note that this is done only once. Once verified, any subsequent withdrawals to the same payment method are not subject to additional verification, but are simply processed right away.
Please note that this is fully in line with the UKGC regulatory requirements. All actions related to this case have been in accordance with the applicable regulations as well as our T&Cs https://secure.winomania.co.uk/#/help/banking?affiliateToken=1
Should you need any further assistance, please don’t hesitate to contact our friendly colleagues on chat or email us at support@winomania.co.uk
We would like to thank you once again for sharing your experience with us and thus helping us improve our services. We wish you the best of luck and hope to see you playing with us and winning more.
Kind regards,
Winomania Customer Service
I normally really enjoy WINOMANIA
I normally really enjoy WINOMANIA, but recently they keep having “error code 211” pop up and terminate game play consistently. It’s really annoying and apparently a technical error, it’s just one that isn’t being very well dealt with as it’s been happening for a good few weeks now. Also I withdrew at approx 2am Friday morning, and my withdrawal still hasn’t been processed, and according to the live chat, they don’t process withdrawals on a weekend at all? Very strange as the back log on a Monday must be pretty big?! Overall I really enjoy the site, great selection of games (get pragmatic and it would be amazing) I’ve been playing on this site for quite a while and can honestly say it’s one of the best sites I play on. Let’s just hope my withdrawal gets processed soon!
7 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Ebony,
Thank you for taking the time to share your feedback with us. We really appreciate it and we are glad to hear that you have been enjoying playing with us.
As a team, we are committed to offering the best possible customer experience to our players, as well as a fun gaming experience. This is why we are deeply sorry for the technical issues you experienced last week and for any inconvenience caused thereby. We have concluded our internal investigation, we are happy to confirm all issues are now fully resolved and we have taken measures to prevent similar instances going forward. Further information on the topic has been emailed to you individually.
Thank you also for your feedback regarding our withdrawal timeframes. We are mindful of the fact that all of our players would like to receive their winnings as soon as possible and we strive to make that happen. From what we are able to see, your withdrawal has been processed in accordance with our T&Cs https://secure.winomania.co.uk/#/help/banking?affiliateToken=1
In the event that you have any further questions, please do not hesitate to reach out to us via chat and email, and we’d be delighted to assist you further.
Thank you once more for sharing your experience and we hope to see you again playing with us.
Warm regards,
Winomania Customer Service
Not the best…
This site has robbed me.. I speak to anyone but im not giving up...
*edited review* not the best
Online casino and half the games dont work but they did refund me my total funds I deposited from my troubles a week later! A little bit happier now
7 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Yasmin,
Thank you for taking the time to share your feedback with us.
As a team, we are committed to offering the best possible customer experience to our players, as well as a fun gaming experience. This is why we are deeply sorry for the technical issues you experienced last week and for any inconvenience caused thereby. We have concluded our internal investigation, we are happy to confirm all issues are now fully resolved and we have taken measures to prevent similar instances going forward.
Our goal is to improve every day, and this is why we are very grateful to you for sharing your experience and helping us learn from it.
We wish you the very best in future, and we hope to see you again playing with us soon.
With kindest regards,
Winomania Customer Service
Resposta da winomania.co.uk
Dear Abdul,
Thank you very much for your feedback.
As a team, we are committed to providing the best possible customer experience to all of our players, and this is why we are very sorry to read that we have not been able to meet your expectations. Our player’s experience is of utmost importance for us, so we would appreciate a chance to make your experience better.
Could you please get in touch with us at support@winomania.co.uk with any comments, questions or concerns, and we will be very happy to help further.
Thank you once again for taking the time to share your feedback, and we hope to hear from you.
With kind regards,
Winomania Customer Service
Unbelievable!!!
Unbelievable!!!! I've never seen this happen before on the 10s and 10s of sites I've gambled on I won £62 on fishing pots of gold in a bonus round and it never credited it to my balance!! Absolutely shocking I'm done now with gambling never gets you anywhere especially with these kind of sites there's no fun in it at all. Please stay away from this site massive rip off
6 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Joshua,
Thank you for sharing your feedback with us.
As a team, our aim is to make our players’ experience in Winomania fun and enjoyable, and this is why we are very sorry to hear that you encountered an issue while playing. From what we see, you haven’t yet reached out to our friendly support team, so we would like to invite you to do so via chat or email us at support@winomania.co.uk. It would be our pleasure to assist you and to make sure any winnings you may have are correctly credited. We would appreciate a chance to make this better!
Thank you once more for letting us know about your experience, and we wish you all the best.
With kind regards,
Winomania Customer Service
Bonuses
The spinoro games used for the bonuses don't work, keeps saying insufficient funds
4 de julho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Norma,
Thank you very much for sharing your feedback with us.
Our goal as a company is to make our players’ experience in our casino fun and enjoyable, and we are very sorry to read that you encountered this issue. This is why we immediately tasked our Game developer team to test what may have gone wrong, but so far we have been unable to identify any issues. Please note that in case you’re trying to wager a Spinoro bonus on games by other/non-Spinoro providers, it is normal for this message to appear.
It is very important for us to make sure our games are working correctly and seamlessly, so we would be very grateful if you could contact us at support@winomania.co.uk with a screenshot of the issue or any further information. We will then be able to investigate further and, needless to say, should any issues on our end be identified, we will be able to provide you with compensation for the inconvenience.
Once more, we appreciate you taking the time to tell us about your experience and hope to see you again playing with us.
With kindest regards,
The Winomania Support team
Excellent
Honestly dont understand the bad reviews. Yeah verifcation took about 2 days. But once i was verified had my £500 winnings paid out instantly.
26 de junho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Gary,
Thank you very much for your feedback.
We’re really happy to see that your cash out experience has been smooth. Our Payments team works tirelessly to ensure the winnings of our players are received according to the committed timeframes in our T&Cs.
Thank you once again for sharing your experience with us and wish you best of luck and lot’s of winnings playing at Winomania.
Kind regards,
Winomania Customer Service
Scammers
Don’t use this site they withhold any withdraw payments even when you send all required documentation absolutely disgusting
EDIT
This company is not ltd so you can not make a claim in court however please go to The Gambling Commission Website
17 de junho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear John,
Thank you very much for your feedback.
We’re deeply sorry to hear that you’ve experienced a delay with your recent cash out request. Our player’s experience is of utmost importance to us and we’re taking your feedback very seriously. As a result we’ve investigated this case by carefully reviewing the entire communication and all facts.
We’re happy to see that your WD request has been fully paid, without any delay, as soon as our Payments team had received the Bank details confirmation. As stated in our T&Cs, where possible, cash outs will be transferred to the same account that the funds originated from. Unfortunately, in this case, part of the amount failed due to 3rd party, this was the reason we needed your Bank details confirmation so we can process the remaining amount.
Once again, please accept our sincere apologies for any inconvenience caused. Our goal is to process the payments as soon as possible according to our T&Cs timeframes https://secure.winomania.co.uk/#/help/banking?affiliateToken=1. In rare cases, like this one, when we need to pay out the amount via other methods we are obliged, as a licensed UKGC casino, to strictly follow the established verification procedure, which might cause a delay of a day or two.
We would like to thank you once again for sharing your experience with us and wish you best of luck, and hope to see you playing with us and winning more.
Kind regards,
Winomania Customer Service
Fraudulent company, poor management
Do not use this site, they withhold deposits without explanation, a breach in there licence, then start the “we need extra documentation” nonsense this is in no way near the requirements until a certain £2500 thresholds has been met, if you win on this site they keep it for the most maximum possible time, I’ve opened a case with the gambling commission who have told me they have broken the licence supplied by them, and are fully investigating all my screen recordings and emails from them, and deposits I’ve given them, DO NOT USE I will be fully confident they will be fined for breaching rules and regulations, a site like this is most likely a rebranded and different licensee using the old fashioned loop hole method, remember guys if you haven’t received money owed your bank will retrieve the funds but only do this as a last resort a bank won’t refund you if they have paid out winnings or you’ve only claimed a charge back on the assumption you’ve lost it and not won anything or have pending withdrawals, remember SCREEN RECORD everything you can’t lie about a screen
****EDIT 19th JUNE****
100% fraudulent threatening that if I AGAIN DONT send MORE Documents they will return my winnings to my players account which is illegal once a withdrawal has been initiated it’s either ban along with pay the player, or close the account on the player’s decision and withdraw to original method they went the extra mile and threatened me by email DO NOT USE THIS SITE SUPPORT ARE CHEAP FOREIGN LABOUR who don’t care they all use the same email address and the subject access request is non existent in this site please folks do not use this site I promise you won’t see a penny
13 de junho de 2023
Avaliação não solicitada
Resposta da winomania.co.uk
Dear Nosey,
Thank you very much for taking the time to share your feedback.
It is always regrettable to hear that one of our players is dissatisfied with our casino. It is important for us to know we are providing the highest possible standard of service, and therefore take players’ feedback extremely seriously. This is why we’ve thoroughly investigated your case and we’re happy to confirm that your withdrawal requests have been processed immediately after we were able to confirm that all details of the provided new payment method were accurate.
We understand that each player would like to enjoy their winnings as quickly as possible and we strive to make that happen. That being said, please note that as a licensed UKGC casino, we’re under the obligation to confirm that all details of each new payment method are accurate and to verify beneficiary thereof. This is done only once upon adding that new payment method, and does not happen every time a player withdraws their winnings. Please note that this is fully in line with the UKGC regulatory requirements. All actions related to this case have been in accordance with the applicable regulations as well as our T&Cs https://secure.winomania.co.uk/#/help/banking?affiliateToken=1
We would like to thank you once again for sharing your experience with us and wish you best of luck and hope to see you playing with us and winning more.
Kind regards,
Winomania Customer Service
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