Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... Ver mais
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Veja o que dizem as avaliações
Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!
I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... Ver mais
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So I'm very late posting this review due to personal issues, but it just goes to show how great their great customer service sticks in your mind! I bought the Winx Turbo motorcycle lock and it was the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment
Informações de contato
Austrália
- winxwheels.com
3,7
Bom
847 avaliações
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I brought one pair of jeans
I brought one pair of jeans, they are well made look good an are comfortable to wear, unfortunately I ordered the wrong size, so had to buy a 2nd pair, but no loss as I'll be giving first pair to my brother as a birthday gift next month.
20 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Tony,
Thank you for sharing your experience with us! We're glad that you found our MotoPants well-made, stylish, and comfortable to wear. While it's unfortunate that you initially ordered the wrong size, we're happy that you were able to find a solution by purchasing a second pair.
It's thoughtful of you to turn the first pair into a birthday gift for your brother. We're sure he'll appreciate the gesture and enjoy the quality of our MotoPants as much as you did.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We're here to help, and we appreciate your support.
Kind regards,
WinxWheels Team
No items shipped…
****updated*****
I have changed my review to 4 stars only because I still was not happy on the non communication and it seemed that once they saw my review they fulfilled the order. But they did email my right away after the review and have me 20 percent off my order for the inconvenience. I received the products a week later. I like the gloves. I tried on the pants and a slight under sized I would say for extra large so definitely order one size up. But I do like the way they felt. I personally don't know if I will ever order from them again but they did make things right so that's a definite plus. So my review has changed from 1 to 4 stars ******
I have ordered pants and gloves neither items have even shipped yet. It has been 2 weeks I am about to dispute the purchase with my credit card. I see this is an issue with other review
25 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Dear Richard,
My name is Manny, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had while waiting for your order to be received. I have reviewed your case, and I sincerely understand how frustrating this situation can be.
In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.
Best regards,
Manny
Operations Manager
Winx Wheel
awesome product
awesome product, I received the pants and the biker shorts, makes riding a pleasure!!
25 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you, Bobby!
Safe Rides!
Winx Wheels
Good customer service
Good customer service, all questions answered promptly.
15 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hello Ron,
Thank you for the 5-star review and for sharing your experience with us. Providing you with the best customer service experience and products is what we aim for!
Thank you for choosing us,
Winx Wheels Team
Ordered 2 + 1 free and they arrived the…
Ordered 2 + 1 free and they arrived the morning I was about to set out on a tour of the South Island in NZ.
I quickly put a pair on and when I met my mate, I gave him the free pair to try.
I can honestly say after 3000km travel they were great, my riding partner liked them so much that he asked me to purchase some for him which I did. He can't wait for them to arrive.
14 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Victor,
Thank you for sharing your feedback and recommending it to your friend. We're thrilled that both of you enjoyed the ride and felt comfortable. We're glad that you're satisfied with our products and purchased again with your friend.
If you have any questions or need assistance, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future!
Best regards,
Winx Wheels Team
Thx Winx
The shopping experience is always great, I can trust the quality of the products and the delivery is fast. Thx Winx!
24 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you, Todd!
Winx taking care of replacing lost shipment
Had problem with order being lost in shipment but Winx is sending me a replacement. High quality products on previous orders
5 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thanks for your feedback, Richard!
We are committed to making sure that our customers will receive their respective orders, and we value your trust and business with us. We'll keep providing high quality products for our fellow riders!
Safe Rides!
Great customer service experience
Had to return a pair of pants, too small, totally my fault! The customer service, and responsiveness was outstanding...I would recommend the company to all who ride.
23 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thanks for sharing your feedback, Chris!
We're glad that you're satisfied with our customer service. We value your business with us and should you have any concerns about the product your received or need any assistance, just simply send us an email and rest assured the we'll do our best to further assist you.
Safe Rides~
Winx Wheels
I love these riding pants
I purchased these pants last week, when they arrived I was pretty excited to try them on since these were my first riding pants I've ever purchased. They fit perfectly and were very comfortable. The other good thing is that the armor in the hips and knees don't make you look bulky at all. In other reviews I read before I purchased I saw that other riders had put that they use as their everyday pants. I can believe it because they are so comfortable. I wear between a 34 and 35 so ordered the 34 since it has a little stretch in the waist. That's what really sold me on how comfortable they are. I will definitely be buying another pair!
23 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for taking the time to share your feedback with us, Allan! We're so glad to hear that you're loving your new Winx RideReady MotoPants, and that they fit perfectly and are comfortable for you.
We're honored to have earned your trust, and we can't wait to serve you again for your next pair. If you have any questions or need further assistance, please don't hesitate to reach out. Happy riding!
Winx Wheels
WINX WHEELS Experience
Great communication, description and sizing chart of products is spot on. Very good pricing, not happy about made in China but quality is very good.
Ordering products on their site is very easy, wish there was a PayPal option though. I liked the blue denim riding jeans so much when it arrived that I ordered another one. I’m a 42” waist and the 4XXXXL was spot on.
15 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi there,
Thank you for your 5-star feedback! We're delighted that you found our communication, product descriptions, and size chart accurate and helpful. Providing clear information and guidance is essential to us, and we're glad it met your expectations.
We understand your concern about where the product is manufactured. Rest assured, we are committed to ensuring the quality of our products regardless of their origin.
Your satisfaction is our priority, and we're thrilled that you were happy with your purchase. Regarding payment options, we do have PayPal as a payment option.
We're here to help, and looking forward to serving you again in the future!
Best regards,
WinxWheels Team
Resposta da Winx Wheels
Thank you, Don!
We can't wait to serve you again 🏍️
Safe Rides!
Winx Wheels
So far so good
Fast support response via email answering questions. Relatively quick trackable delivery. The riding pants with insertable knee protection is very comfortable and well designed.
16 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you for your feedback, Robert! We're thrilled to hear that you found our support response fast and helpful, and that you're satisfied with the delivery speed and tracking options. We're delighted that you're finding our riding pants comfortable and well-designed.
Your satisfaction is our priority, and we appreciate your support. If you have any further questions or need assistance, feel free to reach out to us anytime.
Safe Rides!
Winx Wheels
Great notifications
Great notifications. Ability to order gear not available in Australia.Insured shipping. Happy to buy from America!
19 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Alexander,
Thank you for your support and for choosing WinxWheels to provide your riding gear! We appreciate your trust and are thrilled for you to receive our products.
We aim to provide you with high-quality products!
Feel free to contact us if you need assistance!
Kind regards,
Winx Wheels Team
WINX WHEELS…
Let's start with the company they are excellent the service incredible we had to exchange few emails and they are on top of things all the time as of the product I bought the motorcycle alarm excellent product the siren too loud I love it the locking mechanism works perfect very happy with my purchase
11 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Thank you so much for your kind words and for choosing our Winx Wheels, John! We're so happy to hear that you found our service incredible and that you're satisfied with your Winx Disc Lock Alarm Pro+.
Your feedback regarding the siren volume is duly noted, and we'll definitely take it into consideration for future improvements. We're delighted that the locking mechanism is working perfectly for you. If you have any further questions or need assistance, feel free to reach out.
Safe riding!
Winx Wheels
Great Product.Product was as described and true to…
Product was as described and true to size with the pants I bought. Ordering was easy and was shipped free and on time.
15 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi James,
Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that the product you received was as described and true to size. We aim to make the ordering process as easy as possible, and we're glad to know that you found it to be so.
Enjoy your new pants, and if you ever need anything else, don't hesitate to reach out.
Happy wearing!
Winx Wheels
Five star customer service!
I can't say enough about the customer service experience I received from the staff at Winx. The staff went out of their way to help me and we managed to put together the sale. Very refreshing to deal with a business that cares about their customers as well as supply decent products for a reasonable price.
14 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi R. Hagen,
Thank you so much for your kind words and positive feedback! We're thrilled to learn that you had a great experience with our customer service team. Providing exceptional service and assistance to our customers is always our top priority, and we're delighted that our team was able to go above and beyond to help you.
It's wonderful to know that you found our products to be of good quality and reasonably priced. We're dedicated to offering value to our customers and ensuring that they have a positive experience with every purchase.
We truly appreciate your support and your recognition of our efforts.
If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future!
Best regards,
Winx Wheels Team
Wow what pathetic slow shipping
Wow what pathetic slow shipping, I think a 12 year old on eBay could ship faster, might want to rethink the shipping and or fulfillment plan. Lol
8 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi there,
My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for sorry for the delay and any inconvenience caused by the shipping time. We understand your frustration and take your feedback seriously. Our aim is always to provide the best possible service to our customers, including timely shipping and delivery.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheel
Excellent riding pants
I purchased 2 pairs of their riding pants
(Jean style with safety pads)
They are extremely comfortable and were sized correctly.I would highly recommend
them.
Be patient regarding delivery time.
It took 3 weeks for mine to arrive.
17 de janeiro de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hello Victor,
Thank you for your feedback! We're delighted to learn that you found our riding pants comfortable and a perfect fit. Your recommendation means a lot to us, and we're thrilled that you're satisfied with your purchase.
Regarding delivery time, we appreciate your patience. We strive to deliver our products as quickly as possible, but sometimes factors beyond our control may cause delays. We apologize for any inconvenience this may have caused and thank you for understanding.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure you have a positive experience with our products and service.
Thank you for choosing us, and happy riding!
Best regards,
WinxWheels Team
I can only comment on the customer…
I can only comment on the customer service, and ease of transaction security, I ordered 2x now and am waiting on the products to arrive... I got the padded shorts, and both alarms. Comparing prices, and reviews, I see a good value for what others have commented on. I will update again once I recieve and use the purchases.
14 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi Kaz,
Thank you for sharing your experience with us! We're delighted to hear that you found our customer service and transaction security satisfactory. We appreciate your trust in us and are glad you found value in our products based on price and reviews. We're eagerly awaiting your feedback once you receive and use your purchases. Should you need any assistance in the meantime, feel free to reach out.
Thank you again for choosing us!
Winx Wheels
I bought some riding pants and gloves
I bought a pair of the riding pants. They were so comfortable I ordered 2 more. One of each color. :-)
I also bought a pair of gloves, they didn't fit, so I returned fire an exchange. Could not have been easier to do so.
12 de março de 2024
Avaliação não solicitada
Resposta da Winx Wheels
Hi there, Jim,
Thank you for sharing your experience with us! We're thrilled to hear that you found our riding pants so comfortable that you ordered two more pairs in different colors. We're happy to know that you're enjoying our products! We're sorry to hear that the gloves didn't fit, but we're glad that the exchange process was easy for you.
If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your support!
Safe Rides!
Winx Wheels
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