Hate having to leave a bad review but seems like the only way to get Wit to reply looking at the other reviews. Had my parcel go missing last Tuesday, contacted them immediately and 3 times si... Ver mais
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Veja o que dizem as avaliações
Upon voicing my disappointment with the quality of my purchase (rad trainers after previously owning 2 amazing pairs), WIT couldn’t do more to amend the issue. Service was great and their speed at rep... Ver mais
Genuinely a huge fan of this brand and its products. Bought these items in person from a Xenom event, and was guided through options, fits and sizes by the founder Sam, who was extremely helpful. Expe... Ver mais
A empresa respondeu
I’m a buyer from East Malaysia. Ordering it online was easy. Delivery took almost 2weeks which is considered fast however the local deliverer took almost a week to deliver which shouldn’t happen. But... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Launched in 2014 by founders Dan Williams and Sam Kitching through their passion for fitness. WIT was an early pioneer of the CrossFit movement; celebrated for bringing a community of brands, athletes and fitness obsessed together through the positive power of training. We recognise that training is not static. WIT is in a constant state of evolution, and as we take a progressive approach to the future of the sport we let our founders mission of changing as many lives as possible through training inspire us. To those ends, WIT sells a curated range of performance footwear and apparel from brands like Nike, R.A.D®, Adidas, TYR and Puma. WIT's own apparel is built to perform and serve as your go-to training clothing outdoors or in the gym. WIT offers premium shipping options and flexible payment options. Currently, returns are free for 30 days after purchase, giving customers peace of mind when making a purchase.
Informações de contato
Reino Unido
- wit-training.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 71% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great shop with top products
Great shop with top products. Very competitive pricing. Delivery was faster than expected.

Resposta da Wit Training
Great comms
Great comms, easy to deal with and the kit is 😍. Shout out to Yassine!

Resposta da Wit Training
Excellent product and great customer…
Excellent product and great customer service

Resposta da Wit Training
It’s such a great fit and fabric
It’s such a great fit and fabric.
I wish there are short sleeve tops in exact fabric & fit.

Resposta da Wit Training
NE RÉPONDE PAS EN CAS DE PROBLÈME
NE RÉPONDE PAS EN CAS DE PROBLÈME !
J’ai effectué l’achat d’une paire en 43, ils m’ont envoyé un 39, depuis la réception et le signalement aucune réponse, mon avis changera si ils répondent un jour MAIS FUYEZ GROSSE ARNAQUE!!!!

Resposta da Wit Training
Terrible customer service
Terrible customer service. Once they have your money, they seem to have no interest in resolving any issues.
I bought a pair of shoes and, after only the second or third time wearing them, the rubber on the toe started to come away. I contacted customer service and initially received a response saying they would replace them, but since then communication has been very poor.
After reading other reviews from customers who returned items for a refund or replacement and were still waiting six months later, I decided it was safer to keep the faulty shoes rather than risk sending them back and ending up with neither a replacement nor a refund.
Based on my experience, I would strongly advise others to stay well clear.

Resposta da Wit Training
Awful after-sales and customer service
Awful after-sales and customer service. Sole came away from my shoes after only the second use, and it has taken over two weeks of chasing for anyone to even reply, let alone resolve. Terrible.

Resposta da Wit Training
I returned a pair of trainers under…
I returned a pair of trainers under their chosen courier in November 2025. I have not received a £150 refund for these and there has been no attempt from wit to resolve this.

Resposta da Wit Training
Will NEVER use again
Will NEVER use again. Purchased lifting trainers that never arrived at my address. Submitted a complaint with both the Post Office and Wit (11 emails to Wit) yet I’m still £150 down with no product. Horrendous customer service

Resposta da Wit Training
Absolutely shocking customer service…
Absolutely shocking customer service from WIT.
I bought a pair of trainers and returned them, and I am owed £117 back. I used Royal Mail (their chosen returns carrier), and tracking confirms the parcel was delivered back to WIT on 28th January.
It is now 18th February and I still have not received my refund.
There has been a complete lack of proactive communication, and I’ve been left chasing my own money. This is unacceptable — customers shouldn’t have to wait over three weeks for a refund when the item has clearly been received.
Extremely disappointing experience and I would think twice before ordering again.

Resposta da Wit Training
Sent a size 5 sizes too small
Sent a size 5 sizes too small. Charged way too much for delivery fees. I sent them an email to exchange but still being ignored now after way over a week. Returned the item, still no communication or refund. Was recommended by a military friend as a PT, will not recommend to anyone else unfortunately. Disappointing
Faultless experience from start to finish
I recently purchased a pair of Nike Metcons from WIT Training, and I couldn't be happier with the service. The website is incredibly easy to navigate, making it simple to filter through options and find exactly what I was looking for. The checkout process was just as smooth, meaning payment was quick and hassle-free.
What really impressed me was the communication (I was kept updated throughout the entire delivery process), so I knew exactly when to expect my order. The shoes arrived right on time, were well-packaged, and are in perfect condition. It is rare to have such a seamless online shopping experience where every step is handled so professionally. I really could not fault a single thing; I highly recommend them for anyone looking for top-tier training gear!
Première commande chez WIT Training et…
Première commande chez WIT Training et entièrement satisfait. Produit difficile à trouver, expédition le jour de l’achat et service client disponible et très réactif. Expédition FedEx plus colis privé avec tracking clair. Merci à vous et bonne continuation.
Follow-Up on Outstanding Review Order Dated 31 October 2025
Dear Sir / Madam,
This is to formally follow up on the review order dated 31 October 2025, which to date has not yet been received.
As of today, there has been no delivery nor official update on the status of this order. This delay is beginning to impact our internal planning and downstream timelines.
Kindly treat this matter as urgent and provide:
1. The current status of the review order, and
2. A confirmed timeline for completion or delivery.
If there are any outstanding issues or dependencies on your end, please highlight them immediately so corrective action can be taken without further delay.
We appreciate your prompt attention and expect a clear update at the soonest possible time.
Thank you
Do not buy from Wit
Do not buy from Wit, had an awful experience with being sent faulty trainers. I sent them back and asked for a refund or replacement. Was left without an answer for over 2 weeks, despite continually chasing.
After finally having a response it was like talking to a robot, they did not read my email at all and just kept asking for a proof of postage and to start the returns process. Their returns system even displayed the order as returned and when the proof was sent was left without answer again for two days.
Great customer service.
I bought trainers that weren’t my size, but they exchanged them for me very quickly. Great customer service! 🫡♠️
Owed £50 due to incorrect order
First of all was sent the wrong order. asked to return it but not given a return label. Downloaded the label and sent back with Royal Mail over 2 weeks ago and my refund has still not been processed. I like their brand but the customer service is terrible.
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