Wit Training Avaliações 

909
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Hate having to leave a bad review but seems like the only way to get Wit to reply looking at the other reviews. Had my parcel go missing last Tuesday, contacted them immediately and 3 times si... Ver mais

Avaliado com 5 de um total de 5 estrelas

Upon voicing my disappointment with the quality of my purchase (rad trainers after previously owning 2 amazing pairs), WIT couldn’t do more to amend the issue. Service was great and their speed at rep... Ver mais

Avaliado com 5 de um total de 5 estrelas

Genuinely a huge fan of this brand and its products. Bought these items in person from a Xenom event, and was guided through options, fits and sizes by the founder Sam, who was extremely helpful. Expe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m a buyer from East Malaysia. Ordering it online was easy. Delivery took almost 2weeks which is considered fast however the local deliverer took almost a week to deliver which shouldn’t happen. But... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas esportivas

Escrito pela empresa

Launched in 2014 by founders Dan Williams and Sam Kitching through their passion for fitness. WIT was an early pioneer of the CrossFit movement; celebrated for bringing a community of brands, athletes and fitness obsessed together through the positive power of training. We recognise that training is not static. WIT is in a constant state of evolution, and as we take a progressive approach to the future of the sport we let our founders mission of changing as many lives as possible through training inspire us. To those ends, WIT sells a curated range of performance footwear and apparel from brands like Nike, R.A.D®, Adidas, TYR and Puma. WIT's own apparel is built to perform and serve as your go-to training clothing outdoors or in the gym. WIT offers premium shipping options and flexible payment options. Currently, returns are free for 30 days after purchase, giving customers peace of mind when making a purchase.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

909 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 71% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(909)

65 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great shop with top products

Great shop with top products. Very competitive pricing. Delivery was faster than expected.

15 de junho de 2026
logotipo da Wit Training

Resposta da Wit Training

Hi Kitty, thanks for the amazing review! We hope you shop with us again soon!

Avaliado com 5 de um total de 5 estrelas

Great comms

Great comms, easy to deal with and the kit is 😍. Shout out to Yassine!

27 de junho de 2026
logotipo da Wit Training

Resposta da Wit Training

Hi Nicola, thanks for your review! We're working hard in the background to serve our customers as best we can! We hope you shop with us again soon :)

Avaliado com 5 de um total de 5 estrelas

Good quality stuff

Good quality stuff, quick delivery

8 de junho de 2026
logotipo da Wit Training

Resposta da Wit Training

Hi Ryan, thanks for the amazing review! We hope you shop with us again, soon!

Avaliado com 1 de um total de 5 estrelas
logotipo da Wit Training

Resposta da Wit Training

Hi there, we are sorry to hear your discount did not work! If you haven't done so already, please reach out to info@wit-fitness.com, or contact us via the help centre. We will be more than happy to assist you!

Avaliado com 5 de um total de 5 estrelas

Excellent product and great customer…

Excellent product and great customer service

15 de junho de 2026
logotipo da Wit Training

Resposta da Wit Training

Hi Mr McCreadie, thank you so much for your review! We are working hard in the background to ensure we are constantly improving and providing the bets possible service. We hope you shop with us again soon!

Avaliado com 5 de um total de 5 estrelas

It’s such a great fit and fabric

It’s such a great fit and fabric.
I wish there are short sleeve tops in exact fabric & fit.

15 de junho de 2026
logotipo da Wit Training

Resposta da Wit Training

Hi Veerjit, thanks you for your feedback! We are continually taking this information on board. Stay tuned, you wish might be granted! Thanks again

Avaliado com 1 de um total de 5 estrelas

NE RÉPONDE PAS EN CAS DE PROBLÈME

NE RÉPONDE PAS EN CAS DE PROBLÈME !
J’ai effectué l’achat d’une paire en 43, ils m’ont envoyé un 39, depuis la réception et le signalement aucune réponse, mon avis changera si ils répondent un jour MAIS FUYEZ GROSSE ARNAQUE!!!!

11 de junho de 2026
logotipo da Wit Training

Resposta da Wit Training

Hi Matisse, we are so sorry to hear you have had this experience! We are working hard in the background to improve our customer care and would like to ensure all issues are resolved. I can see there was a delay in us responding to your initial query. We are awaiting your response and will respond immediately upon receiving it.
Again, our deepest apologies

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. Once they have your money, they seem to have no interest in resolving any issues.

I bought a pair of shoes and, after only the second or third time wearing them, the rubber on the toe started to come away. I contacted customer service and initially received a response saying they would replace them, but since then communication has been very poor.

After reading other reviews from customers who returned items for a refund or replacement and were still waiting six months later, I decided it was safer to keep the faulty shoes rather than risk sending them back and ending up with neither a replacement nor a refund.

Based on my experience, I would strongly advise others to stay well clear.

11 de maio de 2026
Avaliação não solicitada
logotipo da Wit Training

Resposta da Wit Training

Hi Fin, we are so sorry to hear of your terrible experience. We have since taken steps to improve our customer care and overall offering. We hope you will give us another chance. All the best, Team WIT.

Avaliado com 1 de um total de 5 estrelas

Awful after-sales and customer service

Awful after-sales and customer service. Sole came away from my shoes after only the second use, and it has taken over two weeks of chasing for anyone to even reply, let alone resolve. Terrible.

14 de abril de 2026
Avaliação não solicitada
logotipo da Wit Training

Resposta da Wit Training

Hi Dan,

Please accept our sincerest apologies for the service you have received. This is not the level of customer care we aspire to provide. Please rest assured we will find a resolution as quickly possible.

Once again, please accept our apologies and think you for your patience.

Team WIT

Avaliado com 1 de um total de 5 estrelas

I returned a pair of trainers under…

I returned a pair of trainers under their chosen courier in November 2025. I have not received a £150 refund for these and there has been no attempt from wit to resolve this.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Wit Training

Resposta da Wit Training

Hi Adam, we are so sorry to hear of your terrible experience. We have since taken steps to improve our customer care and overall offering. We hope you will give us another chance. All the best, Team WIT.

Avaliado com 1 de um total de 5 estrelas

Will NEVER use again

Will NEVER use again. Purchased lifting trainers that never arrived at my address. Submitted a complaint with both the Post Office and Wit (11 emails to Wit) yet I’m still £150 down with no product. Horrendous customer service

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Wit Training

Resposta da Wit Training

Hi EJ, we are so sorry to hear of your terrible experience. We have since taken steps to improve our customer care and overall offering. We hope you will give us another chance. All the best, Team WIT.

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking customer service…

Absolutely shocking customer service from WIT.

I bought a pair of trainers and returned them, and I am owed £117 back. I used Royal Mail (their chosen returns carrier), and tracking confirms the parcel was delivered back to WIT on 28th January.

It is now 18th February and I still have not received my refund.

There has been a complete lack of proactive communication, and I’ve been left chasing my own money. This is unacceptable — customers shouldn’t have to wait over three weeks for a refund when the item has clearly been received.

Extremely disappointing experience and I would think twice before ordering again.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Wit Training

Resposta da Wit Training

Hi Anthony, we are so sorry to hear of your terrible experience. We have since taken steps to improve our customer care and overall offering. We hope you will give us another chance. All the best, Team WIT.

Avaliado com 1 de um total de 5 estrelas

Sent a size 5 sizes too small

Sent a size 5 sizes too small. Charged way too much for delivery fees. I sent them an email to exchange but still being ignored now after way over a week. Returned the item, still no communication or refund. Was recommended by a military friend as a PT, will not recommend to anyone else unfortunately. Disappointing

5 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faultless experience from start to finish

I recently purchased a pair of Nike Metcons from WIT Training, and I couldn't be happier with the service. The website is incredibly easy to navigate, making it simple to filter through options and find exactly what I was looking for. The checkout process was just as smooth, meaning payment was quick and hassle-free.

What really impressed me was the communication (I was kept updated throughout the entire delivery process), so I knew exactly when to expect my order. The shoes arrived right on time, were well-packaged, and are in perfect condition. It is rare to have such a seamless online shopping experience where every step is handled so professionally. I really could not fault a single thing; I highly recommend them for anyone looking for top-tier training gear!

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Première commande chez WIT Training et…

Première commande chez WIT Training et entièrement satisfait. Produit difficile à trouver, expédition le jour de l’achat et service client disponible et très réactif. Expédition FedEx plus colis privé avec tracking clair. Merci à vous et bonne continuation.

8 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Follow-Up on Outstanding Review Order Dated 31 October 2025

Dear Sir / Madam,

This is to formally follow up on the review order dated 31 October 2025, which to date has not yet been received.

As of today, there has been no delivery nor official update on the status of this order. This delay is beginning to impact our internal planning and downstream timelines.

Kindly treat this matter as urgent and provide:
1. The current status of the review order, and
2. A confirmed timeline for completion or delivery.

If there are any outstanding issues or dependencies on your end, please highlight them immediately so corrective action can be taken without further delay.

We appreciate your prompt attention and expect a clear update at the soonest possible time.

Thank you

12 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not buy from Wit

Do not buy from Wit, had an awful experience with being sent faulty trainers. I sent them back and asked for a refund or replacement. Was left without an answer for over 2 weeks, despite continually chasing.

After finally having a response it was like talking to a robot, they did not read my email at all and just kept asking for a proof of postage and to start the returns process. Their returns system even displayed the order as returned and when the proof was sent was left without answer again for two days.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Owed £50 due to incorrect order

First of all was sent the wrong order. asked to return it but not given a return label. Downloaded the label and sent back with Royal Mail over 2 weeks ago and my refund has still not been processed. I like their brand but the customer service is terrible.

10 de dezembro de 2025
Avaliação não solicitada

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