Wittner Shoes Avaliações 

8.856
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

So disappointed in the quality. I bought some "leather" shoes that are now peeling. Leather shouldn't peel. It's either completely false advertising or the quality of the leather is not worth trying.... Ver mais

Avaliado com 4 de um total de 5 estrelas

The size I originally ordered in this style was much too small despite ordering a size bigger than usual. I was able to return and exchange the shoes very quickly at no additional cost bar return ship... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When I was ordering on my phone I accidentally clicked on two different sizes for same shoe in different colours. I received a phone call from the kind lady who was organising my order. Instead of... Ver mais

Avaliado com 3 de um total de 5 estrelas

fast and efficient service, shoes can be different though to what they appear. Have bought many Wittner Shoes in the past although on this occasion, not the same fit as previously. The shoe incline is... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Sobre Wittner Shoes

Escrito pela empresa

wittner
Shop Wittner's thoughtfully crafted collection of leather boots, heels, flats and wedges for all occasions.Free Delivery on orders over $130*
Operating with integrity for over 100 years, Wittner is one of Australia’s most trusted brands. We’re known for the consideration and quality that goes into every design and we are proud to extend this level of dedication to creating a more sustainable future.

Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(8.856)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Wasn’t even sent the product i ordered

Wasn’t even sent the product i ordered. Don’t list something for sale if you don’t have product meeting the standard to send.

1 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Marissa,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We apologise for the inconvenience caused and understand this is disappointing. Please know that I have passed this feedback onto the relevant department.

Kindest,
Team Wittner

Avaliado com 2 de um total de 5 estrelas

The shoes were too narrow and I have…

The shoes were too narrow and I have multiple blisters .

16 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Linda,

Thanks for taking the time to provide feedback on your recent purchase with Wittner.

We are very sorry to hear this. We understand that this has caused you much inconvenience and therefore we highly suggest taking your shoes and receipt into your local Wittner store (excluding David Jones) to discuss this issue further with the store manager. They will then be able to provide you with further advice and if they do inspect the shoes and deem them as faulty, a solution will be provided. Unfortunately, we are unable to guarantee any form of solution until the shoes have been assessed in person however we trust that our in-store teams will be able to assist you with this.

Alternatively, you are welcome to email our friendly Customer Experience Team at support@wittner.com.au.

Kindest,
Team Wittner



Avaliado com 1 de um total de 5 estrelas

I asked for click and collect as I…

I asked for click and collect as I needed the items same day and the online system posted them to me. Couldn't do in store and had to go without the required shoes to an event

14 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Rebecca,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We're very sorry to hear this. Unfortunately, it looks like delivery was selected at checkout - once an order is placed we are unable to make any amendments/cancellations as this an automated process.

Again, we apologise for the inconvenience caused.

Kindest,
Team Wittner

Avaliado com 1 de um total de 5 estrelas

Credit note not received!

I was called to advise that I wasn’t eligible for a refund and a credit note would be issued, however almost a week later and I still haven’t received the credit note. I sent a follow up email and still no response. I will be attempting to call on Monday!

15 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Jackie,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

I'm sorry to hear this. I have passed this onto our Customer Experience Team to reach out to you and resolve this ASAP.

Kindest,
Team Wittner

Avaliado com 4 de um total de 5 estrelas

White Heels

I love the white sandals except it was delivered beyond my expected time. But I will buy from Wittner. It fits to a T.

27 de dezembro de 2022
Avaliado com 1 de um total de 5 estrelas

The customer services was worst…

The customer service was the worst experience i had with them, i had questions regarding my delivery because it went back to their warehouse, no o e even left the card or took it to and pickup station and than i rang them no one answered our calls , no one reply back to the emails. The response i got back was after one week and than again nothing. The live chat don’t even answer any of your questions.

3 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Chaman,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We are sorry to hear that you were disappointed with our Customer Service. I can confirm that our team responded to both case enquiries via email reconfirming your address for Startrack and organising re-delivery. I recommend checking your spam/junk folder in case it was filtered to one of these folders.

For further enquiries, please don't hesitate to reach out to our Team.

Kindest,
Team Wittner

Avaliado com 5 de um total de 5 estrelas

Awesome service

I did a click and collect for a pair of black boots and collected them at the Glen Waverley Store on the 16/01/2023 at around 9.30am. I was greeted by a lovely staff member and I tried the boots on. Unfortunately I didn’t like the point on them, I was told I could get a credit if I would like as they were a sale item. There was another pair of boots that I had liked online but they were sold out. The staff member (I wish I could remember her name) then said she could have a look for me to see if any stores may have them. Southland had one pair left and she has tried to call them for me but they didn’t answer. She provided me the phone number so I could try and call them later. The staff member was amazing, she went above and beyond to make me feel welcome and help me with getting the boots I wanted. I will defiantly be shopping again at Glen Waverley when she is working as I know she would be honest, helpful and make the shopping experience enjoyable.
I was lucky enough for the boots to be available at Southland and i picked them up that day. The staff member was lovely and cheerful and I had no issues swapping the boots over. People are always the first to complain but I can honestly say the customer service I received that day was amazing and the staff members should be congratulated.

15 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

A few weeks old and the whole heel…

A few weeks old and the whole heel falls off and leather starts peeling away. I had to super glue things back together

19 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Alicia,

We are very sorry to hear this! If you could email our team at support@wittner.com.au with images of the shoe and your order details we can investigate this further for you. Alternatively, you're welcome to take your shoes into your local Wittner Store to have assessed by our Team.

Kindest,
Team Wittner

Avaliado com 1 de um total de 5 estrelas

Unfortunately poor as the boots I…

Unfortunately poor as the boots I ordered are unavailable.

18 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Kathlin,

Thanks for taking the time to provide feedback on your recent experience with Wittner.

We're sorry to hear this and understand this is disappointing.

We hope you find another pair you love in upcoming collections.

Kindest,
Team Wittner

Avaliado com 1 de um total de 5 estrelas

I love Wittner shoes generally however…

I love Wittner shoes generally however these are uncomfortable and overly pointy. I’ll be returning them. Not a practical work shoe.

12 de janeiro de 2023
logotipo da Wittner Shoes

Resposta da Wittner Shoes

Hi Lesley,

Thanks for taking the time to provide feedback on your recent purchase with Wittner. We are sorry to hear that the shoes are not the correct fit/style.

We hope you find another pair you love in upcoming collections.

Kindest,
Team Wittner

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