Wollaston BMW Avaliações 

255
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had an issue on my R nine T after having some new parts fitted. But I shouldn't have worried, the service department at Wolloston arranged to have my bike picked up quickly, issue sorted and delivered... Ver mais

Avaliado com 5 de um total de 5 estrelas

I dealt with Richard Rhodes when buying a new BMW recently, he was superb and made it a really easy and pleasurable experience. I'd thoroughly recommend Richard and this garage

Avaliado com 2 de um total de 5 estrelas

Very poor of BMW to cancel our test drive on the IX3 the afternoon/ evening before our test drive when we booked it a week in advance and we can’t get a test drive anywhere locally at another BMW gara... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just part exchanged our BMW X1 for a newer model found this a really fabulous experience. So much better here than at our old main dealer. So friendly,helpful, knowledgeable interested in us not just... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária BMW

Escrito pela empresa

Welcome to Wollaston BMW, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

255 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(255)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great experience selling my Mini thanks…

Great experience selling my Mini thanks to Darren Kench.

I recently decided to sell my Mini as I just don't use it enough / have acces to another car. I thought I'd get in touch with Wollaston to find out what they would offer me for my car. Darren got in touch with me came back within an hour with the answer of the offer for my car. I didn't think the value would be as much as they offered and so within 3 days I had sold my car. The process could not have been easier. Great customer service - no messing around and a really simple experience. Would definitely recommend - thank you again.

23 de março de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Rachel, thank you for taking the time to leave such a great review for Darren. We're pleased to have been able to help!

Avaliado com 5 de um total de 5 estrelas

Recent BMW purchase

We have recently purchased our new X3 with Wollaston and received fabulous communication and service throughout the whole process. Adam dealt with the ordering of the new vehicle and was professional offering honest advice and kept us up to date with delivery dates etc. Ollie the tech expert was completely on point talking us through all of the technical aspects of the car which we would normally have no idea about! He was patient and helpful. Great service from both members of staff. Thank you.

14 de março de 2022
Avaliação não solicitada
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Resposta da Wollaston BMW

Hi Sue, thank you for taking the time to leave us such a great review. We're pleased that we were able to make your recent visit a positive one. We hope you enjoy many miles in your new BMW X3!

Avaliado com 5 de um total de 5 estrelas

Recently travelled nearly 200 miles for…

Recently travelled nearly 200 miles for a car from here. Daniel Curtis is quite simply the best car salesman I have had the pleasure of dealing with. Fantastic customer service from start to finish. Leagues ahead of my local BMW dealerships

4 de março de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Callum, that's quite a distance to travel! We're thrilled to hear that you've had such a positive experience. Thank you for taking the time to leave us your 5 star review. We certainly look forward to speaking with you again in the future.

Avaliado com 5 de um total de 5 estrelas

Just had my steering adjuster fixed

Just had my steering adjuster fixed, thank you great work. Lovely friendly staff they couldn’t be more helpful,

3 de março de 2022
Avaliação não solicitada
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Resposta da Wollaston BMW

Hi Scott, we're thrilled to hear that you've had such a positive experience. Thank you for taking the time to leave us your 5 star review. We certainly look forward to speaking with you again in the future.

Avaliado com 5 de um total de 5 estrelas

What an amazing experience and friendly…

What an amazing experience and friendly staff, Andre could not have done anymore in making buying a car such a pleasure,
I can definitely recommend this dealership

25 de fevereiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Julie & Richard, thank you for taking the time to leave us such a great review. We're pleased that we were able to make your recent visit a positive one. Have a great weekend!

Avaliado com 5 de um total de 5 estrelas

Fantastic Andre!

Worked with Andre Johnson who was fantastic and stayed in touch throughout the whole process! Picked up my 8 series on Friday and absolutely love it!

13 de fevereiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi James, we're thrilled to hear that you love your new 8 Series. Thank you for taking the time to leave us your 5 star review. We're so happy to hear your experience with us was a positive one and we certainly look forward to speaking with you again in the future.

Avaliado com 3 de um total de 5 estrelas

3 year old

3 year old, 40,000 mile X3 brake light came on, booked in for service. Surprised to learn that ‘it needed pads and discs all around!’ - at a cost of around £1400.00. After questioning this, they hadn’t taken the wheels off. I requested this be done and they then discovered it only needed pads. I was disappointed as this appeared to be a case of over charging. The service manager called me to apologise and recovered the situation. What started horribly, ended well. Emphasizes the lack of transparency and trust which surround vehicle service, even authorized dealers. Always good to question and challenge initial assumptions. Dealership needed an overhaul, feeling old, tired and under invested.

12 de fevereiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that your initial experience was anything less than exceptional, as we do not wish to leave any of our customers disappointed. However we are very pleased to read that you were able to speak with our Service Manager to help resolve the issue.

As for our current visual appearence, you'll be pleased to hear that our Wollaston BMW Showroom will be undergoing a complete reurbishment nearing the end of this year with a brand new range of facilities to enjoy.

We do hope you will be one of the first to stop by once the refurbishment is complete!

Avaliado com 1 de um total de 5 estrelas

Outrageous customer service!!!

I would have given 0 stars but unfortunately is not such a thing, booked car for service on 26 of January before my service plan expired, just find out the service hasn’t been done, also pick up car with a fault and now I gave to pay for diagnosis, lady on the phone said she told me on the day, totally untrue, outrageous, got 2 bm’s I guess I have to sold them do to poor quality service and customer service !!

12 de fevereiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi La Pazienza, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this unsatisfactory impression of our Wollaston BMW Dealership. Could you please contact us on marketing@williammorgangroup.co.uk providing us with further details, so that we can look into this issue further.

Avaliado com 5 de um total de 5 estrelas

Great Bodyshop job

Always been using them since buying my 320. Always quality service with every job they’ve done
Thought I’d never see my 3 series again after being hit hard in an accident. The Bodyshop team did a great job with the repair where I needed a new wheel, suspension, bumper, rear quarter and a lot more.
All this work was done in just 3 weeks to a top standard when I was expecting to not have it until the end of February at the earliest.
Also got a great courtesy car which was a 21 plate 118d
Definitely recommend and will continue to use Wollaston motors for the foreseeable future.

27 de janeiro de 2022
Avaliação não solicitada
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Resposta da Wollaston BMW

Hi Brandon, thank you for leaving such a great review for the Bodyshop team, they will be really pleased to hear your recent experience was such a positive one. We'll certainly look forward to seeing you again in the future.

Avaliado com 1 de um total de 5 estrelas

Awful place

Awful place, heard swearing and shouting from their staff as I was in the showroom. What sort of company allows their staff to speak like that whether it’s to other employees or customers? Shocking! Do not use them.

26 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Leanne, thank you for taking the time to leave a review, we appreciate your feedback and sincerely apologise that you experienced this unsatisfactory impression of our Wollaston BMW Dealership. Could you please contact us on marketing@williammorgangroup.co.uk providing us with further details, as we are very interested in looking into this issue further.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service by Jack

Jack - in the service dept of the bike section is the most helpful guy you could ever wish to deal with.

24 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Ian, thanks so much for taking the time to leave a review. This is a lovely compliment to Jack and the team. We'll be sure to look forward to seeing you again.

Avaliado com 5 de um total de 5 estrelas

Exceptional buying process ....

Friendly, fitting and faultless bike buying. I have not found anything wrong with the 3 years old BMW K1600GT SE. Wonderful experience and what a cool piece of engineering brilliance !!

24 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Mark, thank you for taking the time to leave a review. We hope you enjoy many miles on your BMW K1600GT SE!. We'll be sure to look forward to seeing you again.

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Mark, Nicola and Simon were all brilliant throughout. From receiving a quote for the work, dealing with my insurance company, and having the work done. The whole process couldn’t have been easier and carried out to a first class standard.

24 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi James thank you for taking the time to leave such a great review for Mark, Nicola and Simon. We're pleased to have been able to help!

Avaliado com 5 de um total de 5 estrelas

My 330 was scraped by another vehicle…

My 330 was scraped by another vehicle taking off the paintwork on the front valance of the car. I took my car to Wollaston and from inception to completion was faultless - if only that can be said for other drivers.
Bodywork team - well done and would highly recommend them.

19 de janeiro de 2022
Avaliação não solicitada
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Resposta da Wollaston BMW

Hi Shaun thank you for taking the time to leave such a great review for the bodyshop team. We're pleased to have been able to get your 330 back to looking its best.

Avaliado com 5 de um total de 5 estrelas

Amazing service from Mark and Nickola…

Amazing service from Mark and Nickola in the Bodyshop department, kept in touch with the insurnace company and kept myself updated along the way. Really please with the work that has been done. Thank you so much

17 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi there, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

Avaliado com 5 de um total de 5 estrelas

Fantastic service as usual!

A big thank you again to Daniel Curtis and grant drage from the used car team, they helped me out massively again which is very much appreciated guys!

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Nate, thank you for taking the time to leave a review for Dan. He'll be really pleased to hear that he was able to make your recent purchase experience such a positive one. We hope you enjoy your new BMW and we'll look forward to seeing you again in the future

Avaliado com 5 de um total de 5 estrelas

Happy Customer

I just picked up my new BMW from Adam Jeyes at Wollaston. I’ve bought a lot of cars from Adam and he’s always looked after me. The car was presented to me in immaculate condition and I’ve left the dealership a very happy customer.

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Graham, thank you for taking the time to leave such a great review for Adam. We're pleased that we were able to make your recent visit a positive one and we thrilled to heve you as one of our loyal customers. Have a great weekend!

Avaliado com 5 de um total de 5 estrelas

Outstanding service and an outstanding job

Mark and his excellent team provided top quality service on the repair of my X7, in addition to the truly outstanding job itself. Very efficient and quick. The comms from Nicola was first rate also which is very important to customers. A genuine 5 star service all round. Thank you.

11 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi James, thank you for taking the time to leave such a great review for Mark and Nicola. We're pleased to have been able to help!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I have had my vehicle repaired by the bodyshop team at Wollaston twice now and would highly recommend them. The service is efficient and the staff are so knowledgable you feel safe to trust they’re doing the right thing for you and your car. Both times my car was being repaired the communication from the team was excellent. Having to get your car repaired after an accident is a stressful situation but Wollaston guided me through it and alleviated the stress, especially when the insurance company of the person who damaged my car was encouraging me to use a garage I wasn’t happy with. The staff at Wollaston spoke directly to the insurance company and resolved the issue, which I really appreciated. I will continue to choose Wollaston in the future.

10 de janeiro de 2022
Avaliação não solicitada
logotipo da Wollaston BMW

Resposta da Wollaston BMW

Hi Becky, thanks so much for taking the time to leave the bodyshop team such a great review! We're happy to hear that our team were able to help and guide you through such a stressful time. We certainly look forward to seeing you again in the future.

Avaliado com 5 de um total de 5 estrelas

Top class service!

After a non-fault incident in my X3 I placed a call to my local BMW branch and spoke to Mark in the body shop. The team were absolutely fantastic from the moment I called and assisted / advised every step of the way (even outside of what I would consider their remit!). My car was collected from my driveway and taken to be repaired, where I was kept updated every few days until the car was delivered back to me in 'good as new' pristine condition. Big thanks to Mark and the team for their brilliant customer service and first class workmanship. Keep it up!

10 de janeiro de 2022
Avaliação não solicitada
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Resposta da Wollaston BMW

Hi Warren, thank you for leaving such a great review for the Bodyshop team, they will be really pleased to hear your recent experience was such a positive one.

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