Awful experience. Ordered a watch for my daughter's birthday in August. It was supposed to arrive in 3-5 days. Its the end of September now, it's missed her birthday and i've still not received it. Cu... Ver mais
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Veja o que dizem as avaliações
Delayed delivery, delayed approval of return, delayed refund and now failed refund! It's been 27 business days since they confirmed receipt of my returned item on 05/01/26. First refund issued 29/01/2... Ver mais
I recently gave these a one star review. And since then the customer service has been brilliant. I have now received my refund and appreciate they have had a hard time with returns due to the pandemi... Ver mais
I bought one of the waterproof backpack in April, this arrived on time and looked as great as expected, but the zipper broke just after 2 weeks of use, needless to say I was not pleased. I was offered... Ver mais
Detalhes da empresa
- Loja de artigos para esportes ao ar livre
- também em
- Esportes Radicais
- Loja de equipamentos e roupas para atividades ao ar livre
Escrito pela empresa
We are committed to make you active. Wolph is the new home for outdoor, travel and sporting goods. Everything you need for optimal performance and enjoyment of the outdoors; backpacks, eyewear, helmets and more.
Informações de contato
86-90 Paul Street, EC2A 4NE, London, Reino Unido
- +44845 564 3599
- contact@wolph.co.uk
- wolph.co.uk
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Products sent directly from aliexpress
I wish I could leave zero stars. The product was sent directly from aliexpress and we paid $57 au rather than $5 or something which the exact same product was on Ali. We bought from Wolph as we thought we were getting a legitimate product. This item was literally sent directly from China where it was manufactured and sent directly to us and I'm so angry we paid so much money when I could have had the same thing for $5. Scam company. I have pictures of what I was supposed to receive and what was sent but for some reason trustpilot doesn't let me add photos. Happy for anybody to contact me directly and I'll send photos of what I thought I was getting vs what I got.
The backpack feels sturdy and…
The backpack feels sturdy and thoughtfully designed, with plenty of pockets for organizing everything. It took a bit of time for the zippers to loosen up, but aside from that, it's a reliable and practical choice.
Love this bottle for my little one
Love this bottle for my little one! The design is simple yet effective, and it’s spill-proof. We’ve had it for over a year, and it’s still going strong!
I took this backpack on a 10-day trip
I took this backpack on a 10-day trip, and it was amazing. Plenty of space, great organization, and so comfortable to carry even when packed full.
Great smartwatch for kids
Great smartwatch for kids, but I wish there were more fun features. It’s easy to set up and the call quality is surprisingly good.
Got this helmet for my daughter and…
Got this helmet for my daughter and it's absolutely perfect. It's super light, fits comfortably, and looks great. She's a big fan of the color and says it feels effortless to wear while riding.
I order smart wach for my son and…
I order smart wach for my son and becouse of wrong location showing I contact them for return and refund. But I cant get my money back! I was contact them I recive the answers but nothink about refund. Will never use this site agen and people be awear buying somethink from there!!!!
The smartwatch is okay
The smartwatch is okay, but not what I was hoping for. The screen is a bit small, and sometimes the tough sensitivity isn't as responsive as it should be. It's worked fine so far, but I'm unsure how long it will hold up.
Good watch overall
Good watch overall, but the GPS is a bit slow to update sometimes. It works fine for calls and basic functions, but I wish the location tracking was more accurate.
AVOID AT ALL COSTS!
Purchased 2 bags, delivery took an age and was days later than the paid for next day delivery. So late in fact that I had to buy an alternative bag to use.
Requested a return which was simple enough but it’s been 3 weeks and no refund. Last email was 2 weeks ago stating they had received the bags & would be inspected and refund issued in a few days.
Now no reply from Wolph.
It’s cheap drop shipping from China & their complete lack of customer services concerns me so I now have to start refund proceedings via my bank.
I suspect all the positive reviews are AI as the title of all of them is the first sentence of the actually review and they sound as genuine as their service…the 1 stars reviews tell you all you need to know.
AVOID AT COSTS!
Fantastic smartwatch for my 7-year-old
Fantastic smartwatch for my 7-year-old! It's easy to use, and GPS feature gives me peace of mind when she's out playing.
Excellent value for the money
Excellent value for the money. It has a sleek appearance and tracks heart rate and steps rather accurately. The companion app's main functionalities perfectly, however it could use a graphic upgrade.
No help customer service
I ordered a baby carrier that arrived past its purpose date - later than projected date. I have contacted the company several times concerning a return, but apart from 1 reply stating they were 'busy', i have not heard from customer service since. That was a month ago.
Wolph
Wolph, never sent the product, never let me know the product was not able to be sent. I requested my funds back and have received nothing but the run around. I was told that I would be sent confirmation of my refund that was not done either. As of right now
Wolph has officially stolen my money.
Update...I finally received a refund confirmation.
Kind and swift contact solving…
Kind and swift contact solving everything.
Prices increased before Black Friday ‘discouts’
A couple of weeks ago I spotted a backpack for my husband on wolph.co.uk - a new product for £65. I said to myself, let's wait for Black Friday, if there is a small discount it will be fine, otherwise I will buy it anyway. This morning I went to the website and the product is now £78.65. Even other products I had looked at now cost more, and some of them go back to the original price with the phantom ‘Black Friday discounts’. NOT GOOD!
Return to sender - refund outstanding.
I bought a product and it was courier by a unknown organisation woth an attenpt to a business on Saturday, returned to sender that Monday. 1 month on there is still no refund. Quick to take your money but will not return it. The product was never received or witnessed. As far as I know this could be a scam company.
Goods were delivered promptly and…
Goods were delivered promptly and exactly was described. I really appreciate it.
Great experience
Great experience. Friendly staff, very helpful
I bought one of the waterproof backpack…
I bought one of the waterproof backpack in April, this arrived on time and looked as great as expected, but the zipper broke just after 2 weeks of use, needless to say I was not pleased. I was offered an upgrade with discount or a replacement, went for the upgrade and so far, I've been using this every day the past 2 months. It has so far been one of the best bags I've ever used .It looks perfect, very secure and holds quite well against rainfall.
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