Wonder Steps Avaliações 

77
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the only company I have ever dealt with that has a real, proactive approach to its customers. They are willing to talk and to help one find the most appropriate product for an individual need... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been using this brace for over three years. After numerous washing and constant wearing I have to say it really does do its job well. I didn't put them in the dryer, but let them air dry. I... Ver mais

Avaliado com 5 de um total de 5 estrelas

I researched various knee sleeves after having knee replacement surgery and for my non-surgical knee that will be operated on soon. I ordered a large following the instructions for sizing. The large... Ver mais

Avaliado com 1 de um total de 5 estrelas

The item comes in a zip lock bag. I unzipped and tried it on for a minute before I realized that this wasn't an appropriate product that didn't serve my needs. My saga started in trying to return it... Ver mais

Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

Wonder Steps is America’s choice when it comes to affordable, medical-grade pain relieve products. We’re proud to be domestic.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

77 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(77)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My second Wonder Steps Knee Brace

I bought my 1st knee brace over six months ago recommended by my doctor due to excesivo wear of my right knee, it has served me so well that now that I’m riding a mountain eBike i bought a second one for my left knee. Not only do they provide excellent support and comfort, they also serve as protection in case of a fall. BTW; i tried copper knee braces before but the level of support and comfort is not the same.

31 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lives Up to Ad

Lives Up to Ad

I have been using these for the treadmill and working out for three days. These are very good. I have two other brands of knee braces that I have been using for two years. WKB are better. I plan to use these for two more months. If the WKB continue to hold their shape, stay in place and provide the current level of support, I will order another pair.

10 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very unethical company. They do not honor what is stated on their website.

I ordered from this company on Jan 4th. I won't receive until the 1-11. My injury to my knee is such that I must buy locally to be mobile at all before an MRI on 1-12.
I contacted the company to advise that I will be returning their product unopened & unworn/untouched. They only said they will send REPLACEMENTS for size issue. Their website states they will accept unopened, unworn items. They also stated that "changing your mind is not a reason" to return (!) And they have a TEAM that will decide whether they will refund my purchase. I have never heard anything so unethical from any company- ever. There would be no justification for not refunding my purchase for the return of an unopened package. This is not a company to trust. At all. Do not buy from them.
Look at their website regarding returns. "Changing your mind is not a reason, & we don't guarantee a refund" is NOT what is on their website
Since when does any company NOT accept unopened items?
Since when does a company tell any customer they cannot change their mind? In my instance, I need something to stabilize a knee immediately, & it is up to me to decide about that. At the time I ordered I could not know my knee's condition would change for the worse daily.
I would give them a zero if this site allowed. Trust them at your own peril. I'm a careful shopper, I read their website before I ordered. My advice? DON'T!
Need more evidence of what this company is really about?
Their reply to me tonight via email:
Hi Renee,
"For any return requests, we have a team who will assess if your item is acceptable or not. We just informed you that if the size is the concern, we offer replacement but not a return. Please also know that we do not accept a return due to a change of mind. We have a 24 hour cancellation policy should you need to cancel your order. Even if you return the package unopened, it is not a guarantee that you can get a refund for it without getting a confirmation that it is acceptable for return."

Their Website- Does not say anything remotely like this. If they had, I would not have ordered from them. Read how "friendly and helpful" they will be if you contact them. I've included only one email in their responses to me. There are more, & worse.

9 de janeiro de 2022
Avaliação não solicitada
logotipo da Wonder Steps

Resposta da Wonder Steps

Hi Renee,

As per our advise, please wait for an email from our support team by Monday for further assistance with your concern. The package is still in transit on the way to you. If you receive it this weekend, just don't open the package ang wait for the instructions from the support team. Rest assured, your concern will be handled appropriately.

Thank you.

Avaliado com 5 de um total de 5 estrelas

The Wonder Brace is amazing

The Wonder Brace is amazing. I had foot surgery and then tore a lateral meniscus in my knee, and after my foot healed I was unable to walk w/o a cane or crutches. I had a cortisone shot which helped a little, but the kicker was the Wonder Brace.
I bought it on a hope and a prayer after a horrible experience with an IM R****** brace which was more expensive and totally worthless, and they wouldn't honor their "guarantee".
Within a couple of days I was walking w/o any help, and now a month later I am walking near normally, and I played golf this past Sunday.
You don't even feel or notice the brace when it's on. If I could rate it a 12 out of 10 I'd do it.
If someone says the brace is "bad", that's 100% wrong. It's because it's possibly a problem beyond what the brace can do as it is NOT surgery. But to help you get your mobility back? GRADE A #1.

9 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was experiencing a lot of burning pain.

I was experiencing a lot of burning pain in my right knee, couldn’t walk the little dog with my wife. I started using the knee brace and every day has improved. It feels to me like it gives your kne a more solid “foundation”.

4 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderbrace!

I'm sorry but when I read a BAD review on a wonderful product that I am USING and very pleased with, I believe there can only be fraudulent misinformation or paid misinformation! I would hope that MY REVIEW would count for 99% of your choice in selecting this product and take the negative reviews down to minimal in the minds of the readers!!!

21 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As Advertised

As Advertised

Excellent product that firmly supports my knees getting my confidence back in walking a little faster and without fear of them giving out again! Merchant has great Customer Service, highly responsive to problematic issue with quick response.

20 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is a terrible company

This is a terrible company. I also was not able to return the knee brace. I found it was not supportive enough for what I needed it for but they would not let me return it. Their 90 satisfaction guarantee is false. Do not buy anything from this place. Horrible customer service.

4 de setembro de 2021
Avaliação não solicitada
logotipo da Wonder Steps

Resposta da Wonder Steps

Hi Pamela,

As per our email correspondence to you, we have explained why we cannot accept your return. We cannot guarantee that the knee brace will work for everyone. Results vary depending on the type of support our customers need. We are sorry to know that the knee brace did not work for you, we hope you can find a brace that would best suit your need.

Avaliado com 1 de um total de 5 estrelas

This company is so misleading

This company is so misleading.

would not let me return it for any reason.Zero reasons this company should not be allowed to be in business at all.

30 de agosto de 2021
Avaliação não solicitada
logotipo da Wonder Steps

Resposta da Wonder Steps

For return requests, we follow our return policy stated on the website. Everything was explained on the email we sent you about you concern.

Avaliado com 1 de um total de 5 estrelas

This company is misleading customers…

This company is misleading customers into believing that they offer a 90 day satisfaction guarantee and free returns, when in fact they will not accept returns for a refund. They will only accept a return if the product (under whatever they feel is an acceptable reason) is damaged. And then they still won't refund you, but claim theywill exchange the product. Had I known this, I would never have purchased from them. Now I'm fighting to return their brace which is creating more of a medical condition than I had before purchasing it and a very unreasonable deceitful company refusing to refund stating "they don't guarantee you'll be satisfied"

21 de agosto de 2021
Avaliação não solicitada
logotipo da Wonder Steps

Resposta da Wonder Steps

For return and refund requests, we follow our return policy stated on the website. We explained to the email we sent you why your item is not acceptable for return.

Avaliado com 5 de um total de 5 estrelas

Fantastic Knee Brace

My wife has been suffering from knee problems for the past two years and was unable to walk comfortably for less than 50ft.
She tried several knee braces but her condition remained the same. I saw Wonder Knee Brace advertised and was forced to try it. In just 2 months my wife has been able to walk 3 miles. Please note that she only has one bad knee and only uses one of the knee braces.

17 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best product ive tried so far

Best product ive tried so far , Guaranteed!.
I cant quite explain why and how but the pressure it provides , the support , while staying comfortable is just amazing , probably made with some really quality materials

24 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered these for my elderly husband…

I ordered these for my elderly husband who has very bad knees. They would buckle and cause him to fall. I believe Wonder Steps will be of great help to keep him from falling. Very courteous customer service and the knee braces arrive quickly.

23 de novembro de 2020
Avaliação não solicitada

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