Frustrating Experience I bought an experience voucher from Wondergifts.ae, but trying to actually book it has been a nightmare. They list great venues and show available dates on their platform, bu... Ver mais
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Veja o que dizem as avaliações
Fantastic customer service***** Upon booking the hot air balloon ride for 2, I made the mistake of booking the gift box rather than evoucher. This was rectified within minutes of speaking with m... Ver mais
A empresa respondeu
I was trying to book a swedish spa in Pune, India but I was facing a lot of techincal delays in it but the way Daisy & Danica assured that the booking will be done is commendable. They always kept me... Ver mais
A empresa respondeu
I would like to express my sincere appreciation to Ms. Ruaan for her outstanding assistance. She was incredibly helpful and made me feel even more comfortable and excited about my journey before I had... Ver mais
A empresa respondeu
4,5
Excelente
655 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Liza Wendy
I would like to express my sincere appreciation for the outstanding assistance provided by Liza Wendy from Wondergifts.
Liza helped me secure a booking at Gastronomy, Atlantis, and the entire process was handled with exceptional professionalism, efficiency, and attention to detail. From the moment I reached out, she responded promptly, understood my requirements clearly, and ensured that the reservation was arranged smoothly without any delays.
What stood out most was her quick response time, proactive communication, and willingness to go the extra mile to ensure everything was confirmed and organized perfectly. Her friendly approach and commitment to customer satisfaction made the entire experience stress-free and enjoyable.
Liza is a true asset to the Wondergifts team. Her professionalism, efficiency, and customer-focused attitude reflect the high standards of service that customers value and appreciate.
Thank you, Liza, for your excellent support and for making the booking process at Gastronomy, Atlantis such a seamless experience. I highly recommend her assistance to anyone looking for exceptional customer service.
10 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your thoughtful and detailed feedback. We are truly delighted to hear about your positive experience with Liza Wendy.
Your kind words regarding her professionalism, efficiency, attention to detail, and commitment to customer satisfaction mean a great deal to us. We are especially pleased to know that she was able to make your booking experience at Gastronomy, Atlantis smooth, stress-free, and enjoyable.
Liza takes great pride in providing exceptional service, and we will be sure to share your wonderful compliments with her. Feedback like yours motivates our team to continue delivering the highest level of support to our customers.
Thank you for choosing Wondergifts and for taking the time to recognize Liza's efforts. We sincerely appreciate your recommendation and look forward to assisting you with more memorable experiences in the future.
The costumer service is doing great job…
The costumer service is doing great job ! The are very helpful, responsive and efficient!!!i would like to acknowledge Tanzeel for assistance, very professional and helpful.
10 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your wonderful feedback! We are delighted to hear that you found our customer service team helpful, responsive, and efficient.
We greatly appreciate your kind recognition of Tanzeel. We will be sure to share your compliments with him, and we're pleased to know that his professionalism and assistance made a positive impact on your experience.
Thank you for your support, and we look forward to serving you again in the future!
Liza provided me a quick support for me…
Liza provided me a quick support for me on an issue to utilize my voucher.
9 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your kind feedback! We're delighted to hear that Liza was able to provide quick and efficient support in helping you utilize your voucher.
We truly appreciate you taking the time to share your experience and will be sure to pass your compliments on to Liza.
Thank you for choosing us, and we look forward to assisting you again in the future!
Great
Great. Love the experience and the support I got from Tanzeel Hanif with the delivery time. Will definitely recommend it
9 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your wonderful feedback! We're thrilled to hear that you loved the experience and were pleased with the support you received from Tanzeel Hanif regarding your delivery.
Your kind words and recommendation mean a great deal to us. We will be sure to share your appreciation with Tanzeel.
Thank you for choosing us, and we look forward to serving you again soon!
Super easy to claim gifts
Super easy to claim gifts. Tanzeel was super helpful with questions and getting the booking done!
9 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your wonderful feedback! We're delighted to hear that you found the gift redemption process easy and enjoyable.
We're especially pleased that Tanzeel was able to assist you with your questions and booking. We will be sure to share your kind words with him.
Thank you for choosing us, and we look forward to helping you create more memorable experiences in the future!
Thank you Liza Wendy for your service…
Thank you Liza Wendy for your service and smooth handling.
9 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your kind review! We’re delighted to hear that you were happy with the service and that Liza Wendy was able to assist you smoothly throughout the process.
Your feedback is greatly appreciated, and we will be sure to share your compliments with her. Thank you for choosing us, and we look forward to assisting you again in the future.
Tanzeel Hanif Helped me a lot service…
Tanzeel Hanif Helped me a lot service was good and he replied fast!
9 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive experience and that Tanzeel Hanif was able to assist you effectively.
We truly appreciate your kind words about his prompt responses and helpful service. We will be sure to share your feedback with him.
Thank you for choosing us, and we look forward to serving you again in the future.
The worst
The worst! This was by far one of the worst customer experiences I have ever had.
There was a major miscommunication regarding the voucher I purchased and the service I ultimately received. At no point was I properly informed that an additional charge would apply. The salon carried out the service, and I reasonably assumed it was included in the voucher. Only at the very end of the appointment was I unexpectedly asked to pay extra.
What makes the situation even more frustrating is that the salon informed me that they had already communicated this information to the Wonder Gifts team. If that is true, then the information was never passed on to me, which is completely unacceptable. As a customer, I should have been informed in advance and given the choice to accept or decline any additional service or charge.
The entire experience was disappointing, stressful, and poorly handled from start to finish. Because of this experience, I will never purchase another voucher from Wonder Gifts, nor will I recommend the company to friends, family, or colleagues. Customer service and communication are essential, and unfortunately, both were severely lacking in this case.
I sincerely hope steps are taken to improve communication between Wonder Gifts and its partner salons so that future customers do not have to go through a similar experience.
9 de junho de 2026
Avaliação não solicitada
Excellent customer service and very…
Excellent customer service and very prompt responses. Liza Wendy was outstanding—friendly, professional, and extremely helpful. Thank you for your support and kind assistance. Highly recommended.
8 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your kind words and wonderful feedback. We are delighted to hear that you had a positive experience with our customer service.
We will be sure to share your compliments with Liza Wendy, who will be thrilled to know that her friendly, professional, and helpful service made such a positive impression.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to assisting you again in the future.
Dear Wondergift Customer Service,
Dear Wondergift Customer Service,
I am writing to file a formal complaint regarding a serious issue with a hotel voucher I purchased through your company.
Your booking confirmation number:
Wondergifts booking reference: WD087112
Partner booking reference: 9101070630080
On Saturday, I was unable to check in to the hotel room covered by my voucher. The hotel informed me that I needed to contact Wondergift to resolve the issue. However, when I attempted to call the contact number provided in my booking confirmation, the phone number was switched off and unavailable.
I made multiple attempts to reach your customer service team, but I was unable to get any assistance. As a result, I lost my hotel booking and the money I paid for the voucher.
I request that you urgently investigate this matter and contact the hotel to confirm that the failure to check in was not caused by me, but by the incorrect or unavailable contact information provided by Wondergift. This situation has caused significant inconvenience, financial loss, and distress.
I also ask that you provide an appropriate resolution, including reimbursement or an alternative arrangement, and explain why the contact details in the booking confirmation were not working.
This issue is serious and has the potential to damage customer trust and your company’s reputation if not addressed promptly.
I look forward to your response and a satisfactory resolution.
Kind regards,
Nati
6 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Please accept our sincere apologies for the inconvenience you experienced with your hotel booking.
We take this matter seriously and would like to assure you that your case has already been escalated to our management team for review. We are currently investigating the issue and coordinating with our hotel partner to determine the appropriate resolution.
Thank you for your patience and understanding. We will keep you updated as soon as we have further information.
Great service and excellent support…
Great service and excellent support from Liza Wendy.
4 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your kind feedback! We’re delighted to hear that you received great service and excellent support from Liza Wendy. Your appreciation means a lot to us, and we’ll be sure to share your wonderful comments with her. We look forward to assisting you again soon!
Liza Wendy
Liza Wendy, is awesome she was super helpful and guided me through the booking process and recommended me the best deals, im thankful for the great support i received from here
4 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that Liza Wendy was able to guide you through the booking process and help you find the best deals. It’s great to know that her support made your experience smooth and enjoyable. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to assisting you again in the future!
Tanzeel Hanif was very helpful and I am…
Tanzeel Hanif was very helpful and I am very much grateful for her assistance
3 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your kind feedback! We’re delighted to hear that Tanzeel Hanif was able to assist you and provide the support you needed. Your appreciation means a lot to us, and we’ll be sure to share your kind words with him. We look forward to serving you again in the future!
Looking for a birthday gift
I was looking for a gift for my partners birthday and Daisy has really helped me with getting the details of various experiences and also with the payment. Thank you so much!!
3 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that Daisy was able to assist you in finding the perfect birthday gift for your partner. It’s great to know that she helped you with the details of various experiences and made the payment process smooth and easy. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with Daisy. We hope your partner has a fantastic birthday and enjoys the experience!
Great offer for first timer like me…
Great offer for first timer like me. Thanks to Tanzeel Hanif for assisting me with my inquiries and booking process. He’s very professional and courteous in handling my booking. Thank you!
2 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that you found a great offer for your first experience with us. It’s especially rewarding to know that Tanzeel Hanif was able to assist you with your inquiries and booking process in a professional and courteous manner. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with him. Thank you for choosing Wondergifts, and we look forward to helping you create more memorable experiences in the future!
Liza Wendy is amazing!
Liza Wendy is amazing! She assisted us promptly with our requests.
2 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that Liza Wendy provided prompt assistance and helped you with your requests. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to serving you again soon!
Yes fast response
Yes fast response. Thanks Liza Wendy for the great support
2 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your kind feedback! We’re delighted to hear that you received a fast response and great support from Liza Wendy. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her. We look forward to assisting you again in the future!
Diana was a dream to deal with
Diana was a dream to deal with. Booking process is easy and efficient.
1 de junho de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that Diana was a pleasure to deal with and that you found the booking process easy and efficient. Your kind words mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to assisting you again soon!
Liza Wendy super helpful!
I had the pleasure of speaking with Liza Wendy, so helpful and smooth communications all round!
31 de maio de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your kind feedback! We’re delighted to hear that Liza Wendy was so helpful and that your experience with her was smooth from start to finish. Your appreciation means a lot to us, and we’ll be sure to share your lovely words with her. We look forward to assisting you again in the future!
I had a wonderful experience booking…
I had a wonderful experience booking through Wondergifts! Liza Wendy was incredibly helpful and made the whole process seamless. Excellent customer service and a great dining package—I highly recommend them!
31 de maio de 2026
Avaliação não solicitada
Resposta da Wondergifts
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience booking through Wondergifts and that Liza Wendy made the process smooth and seamless for you. Your kind words about her excellent customer service mean a lot to us, and we’ll be sure to share your appreciation with her. We’re also glad you enjoyed the dining package. Thank you for your recommendation, and we look forward to helping you create more memorable experiences in the future!
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