Wood2U Ltd Avaliações 

4.989
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Itinitially the right pattern but wrong thickness of laminate was sent but this is an easy mistake to make as they share the same product code. Rebecca was very helpful and got the correct laminate se... Ver mais

Avaliado com 5 de um total de 5 estrelas

We ordered and paid by bacs streight away, there was no conformation of payment or email to state when the goods would arrive, we phone up and several attempts later to get through, the company confir... Ver mais

Avaliado com 4 de um total de 5 estrelas

Made a few requests for samples, as with a blank canvas of a house to kit out, multiple looks were each in contention for various areas. One sample wasn’t included, which wasn't an issue ultimately,... Ver mais

Avaliado com 5 de um total de 5 estrelas

As it was an emergency case. The previous supplier told me the products were out of stock after two weeks I made the order, and the fitters were scheduled to install two days later. I called Wood2U im... Ver mais

Detalhes da empresa

  1. Loja de Pisos
  2. Empreiteira para Instalação e Reparo de Pisos
  3. Loja de artigos para reforma residencial
  4. Designer de interiores
  5. Fornecedor de pisos de madeira e laminados
  6. Madeireira

Sobre Wood2U Ltd

Escrito pela empresa

Wood2U has been selling wood & laminate flooring on the internet since 2003. We have access to over £10m worth of stock all for delivery within 2-3 working days.

ABOUT US


Wood2u was formed to provide top quality wood and laminate floors at prices usually only available to the trade. Formed using the expertise of a long established flooring business who have over 50 years experience supplying and fitting floors to the Trade, Builders, Architects, and Domestic end users across Europe. We recognised a requirement for the supply of materials together with access to expert knowledge for people who wish to undertake the fitting themselves in order to obtain the cost benefits.

FREE DELIVERY*

We offer free delivery on all orders over £500. Standard delivery on our floors are £49.99. We deliver to everywhere in the UK, however additional charges may occur depending on your location. (Please see our website)

Once you have selected the items you require and you have added them into your basket, you will then need to enter your details in order to select your delivery date. The lead time on each item is listed for you, it displays the soonest available date and if required you can select this date or any date in the future. Your order will be processed, packed and stored for delivery on the date that you choose. If your order is scheduled for delivery on the soonest option please notify us at least 24hrs before delivery if your circumstances change and you need to amend the date. For orders that are booked further in advance please contact us at least 72 hours before the date that you have picked as orders that are placed in advance, may be dispatched 48Hrs prior to delivery.

FREE SAMPLES
We offer a FREE sample service to make it easier for our customers to see the colour and texture of our floors.

We aim to send you the exact sample you order, however under certain circumstances we may have to send you a different thickness to what you have ordered but the exact same colour, as our sample service is designed so you can see the colour of the floor. If you need to see a certain thickness to compare the sample that you have ordered to a floor you already have then please let us know and we can arrange that for you. We only do this so you receive the correct colour in the quickest time so you can order your flooring.

PRICE PROMISE
We are committed to giving our customers the best value we can offer and continuously check our pricing against our competitors. If you have found the items cheaper elsewhere please let us have all the information and we will do our best to match or beat the price! shop laminate shop engineered shop vinyl shop worktops CONTACT US

Wood2U Details

Escrito pela empresa

Free Samples

Free Samples - Direct to your door by Royal Mail

Free Samples - Direct to your door by Royal Mail
Not sure on what colour floor to order? Then don't worry as we can get free samples delivered directly to your door. Brands we offer the sample service on are KronoSwiss, KronoTex, Krono Original, Swiss Krono, Egger, plus many more, just look for the sample button on the product to order!

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 6% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(4.989)

124 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Elka Cassa Luxury Vinyl

Excellent product and customer service,

3 de junho de 2025
logotipo da Wood2U Ltd

Resposta da Wood2U Ltd

We’re thrilled to hear that you’re happy with both the product and our customer service. It means a lot to us! If you need anything else or have more questions, feel free to reach out anytime. 😊

Avaliado com 5 de um total de 5 estrelas

Laminate Flooring in Stock

Needed replacement Laminate Flooring following a Flood and they knew immediately the style and colour I wanted, had it in stock and was able to take away within 30 minutes. Staff very friendly in Offices and Warehouse.

29 de maio de 2025
logotipo da Wood2U Ltd

Resposta da Wood2U Ltd

Thank you for your wonderful review! We're so glad we could help you find the perfect laminate flooring quickly, It’s great to hear that our team made the process easy and that you had a positive experience with both our office and warehouse staff. If you need anything else in the future, don’t hesitate to reach out. :)

Avaliado com 5 de um total de 5 estrelas

Always a good value product and quick…

Always a good value product and quick delivery - Thank you yet again

28 de maio de 2025
logotipo da Wood2U Ltd

Resposta da Wood2U Ltd

Thank you for your continued trust and support! We're so glad to hear that you're happy with the value and quick delivery. We look forward to helping you again in the future! 😊

Avaliado com 1 de um total de 5 estrelas

Unorganised and bone idle company - AVOID

Avoid this company at all costs. Ordered the floor and a week after the promised delivery date it still hadn’t arrived. I had to chase this company multiple times for an update (they didn’t get in touch once to keep us updated). The floor failed to arrive on Both of the dates that the floor was promised to arrive on . the manager is extremely rude, unorganised and apathetic. Worst customer service I’ve ever experienced. AVOID!

6 de junho de 2025
Avaliação não solicitada
logotipo da Wood2U Ltd

Resposta da Wood2U Ltd

I'm really sorry to hear about your experience and I truly understand your frustration. This is certainly not the standard of service we aim to provide, and I sincerely apologize for the delays and lack of communication. We take feedback like this very seriously and will be investigating what went wrong to ensure it doesn’t happen again.

Best Regards
Wood2U

Avaliado com 5 de um total de 5 estrelas

Superb customer service

Superb customer service. Ordered Friday, arrived Tuesday after bank holiday. Good quality, easy to fit and looks lovely. No hesitation in recommending 😊

23 de maio de 2025
Avaliado com 1 de um total de 5 estrelas

Very upset with the lack of customer…

Very upset with the lack of customer service from Woods2u in Rugby.

Having purchased LVT for a kitchen floor and recommended adhesive from Woods2u, the flooring did not adhere to the base floor, even after 24hrs the adhesive was still soft.

As this was a kitchen floor, it was impossible to use and had to resort to laying a new laminate floor over the top at additional cost.

Granted Woods2u refunded the 2 unopened boxes, I was assured that if I sent in the photos, Mike would get back to us. I did so straight away with an explanation of what happened.

Well Mike, I'm still waiting for a response.

Even if Woods2u can't do anything about the cost I incurred for what rendered to be a failed project, a response would have been better than completely ignoring us.

15 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Got laminate delivered to my house in 3 days!

Needed some laminate in 3 days since a different supplied that I initially placed the order with bailed on me. Rebecca and her colleagues managed to get my order to me on time and helped me with all my questions. Impeccable service!!!

13 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Five star service

Five star service. Ordered our flooring online. Had to add item to order - quick phone call and all sorted. Quick delivery. Quality flooring.
Very happy and will be recommending to family and friends

18 de abril de 2025
Avaliado com 1 de um total de 5 estrelas

service did not live up to promised expectations

Ordered samples on 13 April.
Telephoned on 26 April to check on samples. Telephone person was helpful and said the samples would be sent that day with personal oversight. I was told that it is very strange that these had not gone out. If I had not telephoned I would still not have received the samples.
I asked the samples be redirected to a different address, but they arrived 4 days later at the my original address.
If the company is this poor at sending samples as well as not executing an agreed request I don’t know what would happen to flooring especially when I would be booking a contractor.

13 de abril de 2025

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