Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and s... Ver mais
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Veja o que dizem as avaliações
Overall, I’m happy with the product. My only complaint is the packaging. Several pieces arrived damaged. The company did replace the first two I reported, and their customer service was excellent, but... Ver mais
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... Ver mais
A empresa respondeu
We ordered 2 large akupanels and 2 small ones in smoked larch on Black Friday for an accent wall in our laundry room. We are obsessed with them and have gotten so many compliments. Pretty straight for... Ver mais
Detalhes da empresa
Sobre WoodUpp - USA
Escrito pela empresa
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Escrito pela empresa
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Informações de contato
Hickory Street 391, 27030, Mount Airy, North Carolina, Estados Unidos
- 336 755 2268
4,4
Excelente
388 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent product, service needs work
The product is excellent. I did three walls with wood slats and love the result.
The delivery experience was a different story. FedEx missed four consecutive delivery commitments over five days. I had contractors on-site and ready to install — they couldn't start because the packages hadn't arrived.
When I contacted Woodupp, they told me there was nothing they could do. I disagree. You choose your shipping partner. That choice is part of the customer experience — and in my case, it was poor.
Great product. Support needs work.
21 de maio de 2026
Resposta da WoodUpp - USA
Stan, thank you for taking the time to write this — both your email in the beginning of June and this review. I have read your email, and I want to be honest with you: we could have done better.
You had contractors on-site, a clear timeline, and a project depending on that delivery. Four missed commitments in a row is a really frustrating situation — and when you reached out to us, you deserved more than a short reply. You are right that we choose our shipping partners, and that means we share responsibility for the experience you had.
We cannot always control what happens once a package is in the hands of a carrier, but we can do a much better job of standing by your side, following up actively, and working with you to find a solution as fast as possible. That is what we should have done here — and I am sorry we did not.
Your feedback means a lot, thank you so much Stan! 🙏
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great product—glad it’s finally in stock in the USA!
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks phenomenal (smoked larch). Woodupp has a few features with their add ons also which elevate their product more then other companies. I’ve bought from some of the other popular companies, and I like Woodupp’s accessories best.
20 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much, Nathan! We hear you. Improving the tracking and delivery experience is something we are actively working on, not just in the USA but across all our WoodUpp countries. We are committed to making it much better.
And the smoked larch does look phenomenal, doesn't it! 😄 We are so happy to hear our accessories came out on top — that genuinely means a lot to us. Thank you for recommending us!
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Resposta da WoodUpp - USA
Thank you so much, Amanda, for your 5 stars! 🌟🌟🌟🌟🌟
We really appreciate it!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
When the product became available I was…
When the product became available I was finally able to order the slats. Boxes were a bit torn up but no damage.
19 de maio de 2026
Resposta da WoodUpp - USA
So happy to hear this, Robert!
Elaina says hello — we wish you all the best with your new Smoked Larch Akupanels. 😊
All the best,
Stine Brorsen
WoodUpp
Awesome panels and it looks great
22 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for taking the time to leave a review — we really appreciate it! 😊
We hope you enjoy your new products, and we look forward to welcoming you back!
Best regards
Stine Brorsen
WoodUpp
Very friendly responsive very helpful
21 de maio de 2026
Resposta da WoodUpp - USA
Hi Lukas,
This is truly the heart of WoodUpp — knowing that our customers feel seen, heard, and well taken care of. 😊
We're always here if you need anything at all, so please don't hesitate to reach out. We hope to hear from you again!
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Wonderful product!
Great products! Very easy to deal with, people are very helpful. We installed the blue oxide and it looks incredible.
21 de maio de 2026
Resposta da WoodUpp - USA
The whole team says hello, and we're so glad everything went smoothly from start to finish. Thank you for taking the time to write this review. 😊
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
product is fantastic
product is fantastic. support in chat and phone responsive. The measuring device online was inaccurate and the shipping separated by several days. And I needed to return the extra boxes I had to order and that is prohibitive in shipping cost.
18 de maio de 2026
Resposta da WoodUpp - USA
Hi Kelly,
Thank you so much for taking the time to share your experience! We're really glad to hear that you're happy with the product itself and that our chat and phone support were responsive.
I am so sorry about the frustration caused by the inaccurate online measuring tool and the delayed shipping. The Visualiser tool on our old website only calculated with minimum waste, which is probably why it was inaccurate for you.
Your feedback is so valuable to us, so thank you for this review, Kelly. 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Love the product
Love the product, easy set up on the wall, it’s great quality - and when I had a question on shipping they were very responsive!
21 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for your wonderful review, Brandon! 🌟
We are so happy to hear that you love the product and found the installation easy – great quality is exactly what we strive for at WoodUpp!
And a special hello from Elaina, who was happy to help with your shipping query and make sure everything was on track for you. 😊
Please don't hesitate to reach out if you ever need anything!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
I love this product and the aesthetic…
I love this product and the aesthetic it helped me to create in my Pilates studios. The installation method and supplies needed some tweaking but we figured it out and perfected it in the 2nd and 3rd location installs.
19 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for sharing this, Kristen! 🙌
Briseida showed me the pictures of your Pilates studio with the Classic Oak panels — such a beautiful and calm space you have created! It looks amazing with the end lamellas and LED strips! Well done!
We hope you and all your Pilates members will enjoy the space for a calm mind and body. 🧘♀️
Thank you so much for choosing WoodUpp.
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Getting Exactly the Right Color
We bought several samples to get exactly the right appearance in our house. Samples arrived quickly. We plan to buy a bunch for our new house.
14 de maio de 2026
Resposta da WoodUpp - USA
Paul, this is so exciting — a brand new house with WoodUpp panels! 🙌
When you're ready to place your order for the new house, we're right here to help — just drop us an email at hello@woodupp.com and we'll make sure everything goes smoothly from start to finish. 😊
We can't wait to see how it turns out!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Smoked Larch panels
We recently installed the Smoked Larch wood panels from WoodUpp in our living room, dining room, and main bedroom, and the transformation has been incredible. The panels bring a warm, modern, and elevated feel to each space without ever feeling heavy or overwhelming. The natural grain and smoked finish add a richness that you simply can’t fake — every panel looks intentional and beautifully crafted.
13 de maio de 2026
Resposta da WoodUpp - USA
THIS. 🔥
JH, you just described our Smoked Larch panels better than we ever could — and honestly, we might have to quote you on that. "A richness you simply can't fake" — that's exactly it. 👌
Thank you so much for sharing this — reviews like yours genuinely give us chills. We hope you enjoy your panels for many, many years to come!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Post order communication was great
Post order communication was great. The product was exactly what I expected. Look great!
15 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much, Robert! I am so happy to hear this! I hope you will enjoy your WoodUpp project for many years to come.
You know where to find us if you have any other projects in the future! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
My initial “Sample” shipment was lost…
My initial “Sample” shipment was lost by the shipper. Woodupp fast-tracked a reorder immediately; they arrived in two days. The samples are the real deal. I just need to measure my walls and order now.
12 de maio de 2026
Resposta da WoodUpp - USA
This is so great to hear, Kurt! Elaina says hello — and whenever you're ready to measure up and place your order, just send her an email and she'll take great care of you from there! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Beautiful wood slats that took a long time to get to me
The wood slats are very beautiful and look to be of good quality.
The edges of the front veneer really cause slivers, so care is needed to not run a bare hand over them.
It took a very long time for them to be in stock, and then they sat for a week before actually being shipped (I'm not sure why). This part could definitely be improved by either providing an accurate estimate when smoked larch would be in stock again, or letting me place my order while it was on back order. I almost left for another vendor during all the waiting.
14 de maio de 2026
Resposta da WoodUpp - USA
Michael, first of all — thank you for sticking with us. We know that wasn't easy, and we genuinely mean it when we say we're glad you did! 🙏
We're so happy to hear that the panels lived up to your expectations in terms of beauty and quality — that's exactly what we aim for. But we hear you loud and clear on the wait, and we're truly sorry for the frustration it caused.
Your note about the veneer edges is also well noted — thank you for being honest with us, Michael — it's the kind of feedback that actually helps us improve.
We hope to make it up to you next time!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
beautiful
These panels are beautiful. They were simple to install and I like all the accessory options to customize my wall.
13 de maio de 2026
Resposta da WoodUpp - USA
Our design team will be so happy to hear this, Michelle! We really put a lot of effort into giving you the possibility to customize your wall exactly the way you want it — so your 5 star review truly means a lot to us! 😊
Wish you a great day!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Wood tone variation is unacceptable
We made a very large purchase to cover the ceiling in a 18’ x 25’ room, several thousand dollars. The panels are the Carolina light oak color and had noticeable variation in wood tone when they arrived. My contractor reached out to the company about the issue and was told that’s just the nature of the product. So when installed we now have a ceiling that looks like it has stripes, not the look we’re going for. The panels were lightly stained to try to even out the variations but beware adding stain or a finish voids any responsibility of WoodUpp to stand by their product. So a panel is sold at a premium price point, consists of wood tone variations, comes unfinished but voids warranty if stained to make it even and that’s suppose to be acceptable? Who wants a wall or ceiling with stripped wood? Perhaps in certain applications with low lighting this isn’t an issue but it certainly is for us. The concept in great and we hope it mediates sound concerns but overall I wouldn’t recommend this product.
10 de junho de 2026
Avaliação não solicitada
Resposta da WoodUpp - USA
Beverly, thank you so much for reaching out directly to us and for sharing the pictures — we truly appreciate it, and we understand how disappointing this must feel after such a significant investment.
Having now looked into your case more closely, we can see that the uneven appearance is unfortunately a result of the stain that was applied to the panels. Our panels come unfinished, and while they are beautiful in their natural state, applying a stain can cause uneven absorption depending on the technique and product used — which is what appears to have happened here.
We want to make sure we find the best possible way forward for you, and one of our specialists is already on your case. We look forward to speaking with you directly to explore your options.
Thank you for your patience, Beverly — we truly want to make this right. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Long term flexibility with quality panels and attachment systems.
Quality products! Sound attenuation surpassed our expectations. While the strips are only laminated, the underlying material appears to aid in the sound absorption. The Create items are expensive but set this panel product apart from all others once the wall is up. You now have flexibility and change ability in your wall decorations/entertainment choices without damaging panels.
12 de maio de 2026
Resposta da WoodUpp - USA
Karl, what a lovely thing to read — thank you so much for taking the time! We are so happy to hear that our panels met and exceeded your acoustic expectations. 😊
Your comments regarding the Create accessories are greatly appreciated — we believe the flexibility and quality they offer justify the investment and truly set our system apart. ✨
Wish you a great evening!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
The product looks great on our…
The product looks great on our television wall. Easy installation. The customer service was very helpful and responsive to questions.
12 de maio de 2026
Resposta da WoodUpp - USA
Sounds just like the experience we want you to have, Carla!🙌
I am so happy to hear that you love the look of your panels and found the mounting process easy. Thank you for your kind words about our customer service team as well. 😊
Thank you for choosing WoodUpp!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Arrived promptly and easy to install.
8 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for your review, Paula! 🌟
I'm so glad to hear that your order arrived quickly and that the mounting process was easy. That's exactly the experience we aim to provide, so this is wonderful to hear! 🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
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