Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... Ver mais
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Veja o que dizem as avaliações
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... Ver mais
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... Ver mais
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painte... Ver mais
Detalhes da empresa
Sobre WoodUpp - USA
Escrito pela empresa
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Escrito pela empresa
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Informações de contato
Hickory Street 391, 27030, Mount Airy, North Carolina, Estados Unidos
- 336 755 2268
4,4
Excelente
412 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wood tone variation is unacceptable
We made a very large purchase to cover the ceiling in a 18’ x 25’ room, several thousand dollars. The panels are the Carolina light oak color and had noticeable variation in wood tone when they arrived. My contractor reached out to the company about the issue and was told that’s just the nature of the product. So when installed we now have a ceiling that looks like it has stripes, not the look we’re going for. The panels were lightly stained to try to even out the variations but beware adding stain or a finish voids any responsibility of WoodUpp to stand by their product. So a panel is sold at a premium price point, consists of wood tone variations, comes unfinished but voids warranty if stained to make it even and that’s suppose to be acceptable? Who wants a wall or ceiling with stripped wood? Perhaps in certain applications with low lighting this isn’t an issue but it certainly is for us. The concept in great and we hope it mediates sound concerns but overall I wouldn’t recommend this product.
10 de junho de 2026
Avaliação não solicitada
Resposta da WoodUpp - USA
Beverly, thank you so much for reaching out directly to us and for sharing the pictures — we truly appreciate it, and we understand how disappointing this must feel after such a significant investment.
Having now looked into your case more closely, we can see that the uneven appearance is unfortunately a result of the stain that was applied to the panels. Our panels come unfinished, and while they are beautiful in their natural state, applying a stain can cause uneven absorption depending on the technique and product used — which is what appears to have happened here.
We want to make sure we find the best possible way forward for you, and one of our specialists is already on your case. We look forward to speaking with you directly to explore your options.
Thank you for your patience, Beverly — we truly want to make this right. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Long term flexibility with quality panels and attachment systems.
Quality products! Sound attenuation surpassed our expectations. While the strips are only laminated, the underlying material appears to aid in the sound absorption. The Create items are expensive but set this panel product apart from all others once the wall is up. You now have flexibility and change ability in your wall decorations/entertainment choices without damaging panels.
12 de maio de 2026
Resposta da WoodUpp - USA
Karl, what a lovely thing to read — thank you so much for taking the time! We are so happy to hear that our panels met and exceeded your acoustic expectations. 😊
Your comments regarding the Create accessories are greatly appreciated — we believe the flexibility and quality they offer justify the investment and truly set our system apart. ✨
Wish you a great evening!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
The product looks great on our…
The product looks great on our television wall. Easy installation. The customer service was very helpful and responsive to questions.
12 de maio de 2026
Resposta da WoodUpp - USA
Sounds just like the experience we want you to have, Carla!🙌
I am so happy to hear that you love the look of your panels and found the mounting process easy. Thank you for your kind words about our customer service team as well. 😊
Thank you for choosing WoodUpp!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Arrived promptly and easy to install.
8 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for your review, Paula! 🌟
I'm so glad to hear that your order arrived quickly and that the mounting process was easy. That's exactly the experience we aim to provide, so this is wonderful to hear! 🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
You processed the refund in a timely fashion
You processed the refund in a timely fashion. I just wished you carried the panels in 108" lengths for 9' ceilings. 9' ceilings is VERY common in most homes now.
17 de maio de 2026
Resposta da WoodUpp - USA
Thank you for your 5-star review and for sharing your feedback with us, Michael!
We're pleased to hear that the refund process was handled quickly and smoothly. At the same time, we truly appreciate your suggestion regarding 108" panel lengths for 9' ceilings. Customer feedback like yours is incredibly valuable, and comments about sizing and product options are something we regularly share with our product team as we continue to develop our range.
Thank you again for taking the time to leave a review and for supporting WoodUpp. 😊
Best regards,
The WoodUpp Team
Very easy to install
Very easy to install. I wasn’t sure about the strength of it but it held everything tight and secure to the wall.
17 de abril de 2026
Resposta da WoodUpp - USA
Thank you so much for your wonderful review, Brian! We love that you were pleasantly surprised by the strength and sturdiness of the product — we always aim to exceed expectations! 🙌
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Stunning!
Handsome, functional, unique, exactly what I wanted and hoped it would be. My art studio is like none other thanks to WoodUpp slat walls and accessories. Thanks you for a stunning and practical product.
22 de outubro de 2025
Resposta da WoodUpp - USA
Wow, Kay — We absolutely love that our panels are a part of your creative space! 🙌
Thank you so much for this stunning review. It truly means the world to us.
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Very good experience
Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping.
They need to give more instructions and sell some special tool o cut their panels across.
I also didn't expect that instead one big panel you will get two cut into two parts which are different size. This is not indicated anywhere when you are ordering them. I didn't expect that these two parts are slightly different size, I found this out only when started mounting them. This actually made me to change my plan and I had to order additional panel.
7 de abril de 2026
Avaliação não solicitada
Resposta da WoodUpp - USA
Thank you for your honest and detailed review, Vadim — we really appreciate it! We are so glad to hear that you are happy with the quality, the easy mounting and the fast shipping. That means a lot to us. 😊
Regarding the panels being delivered in two parts — we do have this information available on our US website under the "Product dimensions" tab. The full panels are split as shown for making the shipping experience as easy as possible.
We understand however that this may be easy to miss, and we are sorry that it caught you off guard and caused you to have to order an additional panel.
We will also take your feedback on board, as we always want the full experience — from order, shipment to mounting — to be as smooth as possible.
Thank you again for helping us improve, Vadim. We hope you are enjoying the final result on your wall! 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Beautiful Quality and Excellent Customer Service
I absolutely love these wood panels. The quality is excellent, and I even enjoy the natural scent of the wood in the room. They look incredibly stylish and luxurious while still adding warmth and softness to the space.
I installed them symmetrically on both sides of my bed, and the effect is amazing. Visually, the room feels taller, more elegant, and somehow softer and more inviting. At the moment, only one side is installed because I was waiting for the rest of my order, but even with just half completed, I can already tell the final result is going to look stunning.
I also want to mention the company’s customer service. Any issue or question that came up was addressed immediately. It's so refreshing to work with a company that is responsive, responsible, and genuinely easy to communicate with. They made the entire experience smooth and pleasant.
Highly recommend both the product and the company behind it.
5 de maio de 2026
Resposta da WoodUpp - USA
I just want to thank you for this thoughtful review, Tati!
I loved hearing how the panels have already made your bedroom feel warmer, softer, and more inviting. That's exactly the kind of transformation we hope to bring to our customers' homes. 🙏
It also means a lot to hear your kind words about our customer service. We always strive to be responsive and easy to work with, so knowing that we helped make the process smooth and enjoyable is incredibly rewarding. 🤍
I can't wait for you to see the finished result. It already sounds like it's going to look absolutely beautiful!
Thank you again for your recommendation and for choosing WoodUpp.
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Wonderful Company
It was a pleasure doing business with WoodUp. I was pleasantly surprised by their followup and their video made just for me. Everything came faster than expected. Easy install since my wife did all of the measuring and cutting. I did my own lights since I find theirs too expensive. Love the shelf.
5 de maio de 2026
Resposta da WoodUpp - USA
We love hearing that the whole experience felt personal and smooth from start to finish, Raymond! Please say hello to your wife — sounds like you two made a great team on this project! 👏
Thank you so much for taking the time to share your experience with us. It means a lot and helps us both improve where we can and keep doing the things that clearly make a difference. 😊
Kind regards,
WoodUpp Team US
Living room accent wall.
It was very nice to receive the samples ahead of time so I could be sure of the color. I took me awhile to make my decision but we are very glad we did it. When putting the panels on the wall I noticed one box was labeled Brown not UT Brown and was a little upset at first because the Brown box was slightly lighter than the UT Brown but we were doing 4 rows of 5 panels so I just spaced them one on each row and it looks beautiful. We decided to screw the panels on instead of glue and they are letting me send the glue back so that is great. It was easy to work with everyone and liked the personal video we received from Wood Upp.
1 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for your detailed review, Linda! We're so glad to hear that ordering samples helped you find the perfect colour and that you're happy with the final result. We also appreciate you sharing your experience with the installation process and our personal video service. 😊
Thank you for choosing WoodUpp! ✨
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Product is amazing
Product is amazing. Unfortunately on two separate orders, accessories were either missing or broken.
28 de abril de 2026
Resposta da WoodUpp - USA
Dear Emily,
Thank you for your review and for your kind words about our product. 😊
We are sorry to hear that your delivery experience did not fully meet expectations. We understand how frustrating that can be and appreciate you bringing it to our attention.
If there is anything that still needs to be resolved, please do not hesitate to reach out to our team. We are here to help! 😊
Thank you for sharing your experience with us.
Kind regards,
Team WoodUpp
Love the Akupanel product
Love the Akupanel product. Easy online ordering and quick delivery. We installed it on our feature wall in the living room which not only made it more beautiful but also deadened the reverb sound.
29 de abril de 2026
Resposta da WoodUpp - USA
That's so great to hear, Steve! 🤩
It really makes our day knowing the Akupanel has made such a difference in your living room — both the look and the sound. Easy ordering and fast delivery is something we always aim for, so glad it all went smoothly.
Enjoy your new feature wall! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
I received the sample and I can tell…
I received the sample and I can tell the quality is superb. I also saw other accessories that can go along the wall panels. Worth checking the website for full fledge of products.
28 de abril de 2026
Resposta da WoodUpp - USA
Thank you so much for your kind words!
You're absolutely right — we offer a wide range of accessories and complementary products designed to perfectly match our panels. Thank you for highlighting that. 🙌
We truly appreciate your support and hope to welcome you back again soon! 😊
Best regards
Stine Brorsen
Customer Experience Team
I purchaced the 2 models of the Embrace…
I purchaced the 2 models of the Embrace collection. Excellent quality of product, service, quick and available to communicate with, uniqueness of product, available accessories, good install instructions and videos and lots of positive commenrs after I installed it.
27 de abril de 2026
Resposta da WoodUpp - USA
This is so great! We love hearing that your new room divider has already received so many positive comments! Our design team will be thrilled to hear this! 🤩
Thank you so much for choosing WoodUpp and for taking the time to share your experience with us, John! 🙌
All the best
Stine Brorsen
WoodUpp Customer Experience Team
It’s a great wood panel and a new look…
It’s a great wood panel and a new look on the house!!
21 de abril de 2026
Resposta da WoodUpp - USA
A new look on the house — love it, Donald! Really glad the panels made such an impact. Thank you so much for your 5 stars! 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Great all around!
I was very impressed with the customer service and how quickly my order was shipped. The products look even better in person than they do online! 5 stars!
22 de abril de 2026
Resposta da WoodUpp - USA
Really glad the service and shipping lived up to expectations, Taryn! Knowing the panels look even better in real life is so great to her. Enjoy your new space! 🙌
Kind regards,
WoodUpp Team US
Be careful with what you order - Exposed MDF edges
I initially ordered 2 samples from WoodUpp prior to placing an order.
I then placed an order for a slightly different color than the samples shipped, and I was disappointed with the product. Both of my samples had wood grain on all 3 sides, but the product I ordered only had wood grain on the face of the product, the sides are just esposed MDF, and look terrible.
If you look at the pictures they provide on the website, it is VERY hard to tell that the sides of the wood slats are not wood grain - and just a MDF board. Looking at the picture now, you think - it looks ok. In person, it look much worse. The description is also not great talking about letting you know that the sides of the slat walls are just exposed MDF boards.
I messaged their team asking for help. While they do offer returns, I am responsible for shipping and insurance to send it back to them. I tried to point out that the website and description aren't very up-front about which products have wood grain on all sides, and which products only have wood grain on the face (the exposed MDF looks terrible) - but they didn't seem to care, nor have they updated their website to make it obvious.
So I am now debating on if I want to put time/effort into staining/sealing the MDF edges, or send it all back on my dime.
24 de abril de 2026
Resposta da WoodUpp - USA
Thank you so much for taking the time to share this, Jeff — and we're really sorry to hear about your experience.
All of our wood slats are made from MDF with a veneer applied to the front face, which is visible in the product images on our website. That said, your feedback tells us that this information needs to be even more clearly stated in the product descriptions going forward — and we really appreciate your freedback here. 😊
Our team is still here to help find a solution that works for you — I can see you already have an open conversation with us, so please don't hesitate to reach back out there. 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Customer service and quality is excellent, installation guides could use some help.
Customer service is excellent. Great communication. Products are innovative, clean, and as advertised! Only reason I gave it 4 stars, not 5 stars, is that the user experience could be improved. The tutorials are not super clear. Some common use cases could be improved. For Example: For 9ft walls, you have to cut additional panels to fill the gap, which they say you can do, and they have examples of. But the staple points that connect the wood and the felt are too far apart, so when you cut 13” strips, most of them only have one staple, forcing you to glue or re-staple each slat back together. This could have been fixed by spacing your staples closer together or by warning me ahead of time and I could have added staples myself. Like I said, unclear instructions. I’ve installed plenty of things and my friend that helped me cut and hang the panels has done construction himself but we still missed that detail because we didn’t realize the staple was the only thing holding the slats on. Made our install 10x harder.
That said, the quality is great and the look is great and the customer service is great. I just think there’s room for improvement on the instruction/ installation guide side of things.
21 de abril de 2026
Resposta da WoodUpp - USA
Thank you for such a detailed and honest review, Brandon — this is the kind of feedback that helps us improve. 😊
You're right that the staple detail when cutting panels could be clearer — we appreciate you flagging it and we're taking the feedback on board. We also have a brand new website launching soon, where improving guides and mounting instructions is a big focus.
Thanks again for taking the time to share this, Brandon — it genuinely makes a difference. ✨
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
It’s a nice product and a quick delivery
20 de abril de 2026
Resposta da WoodUpp - USA
So happy to hear that – we really appreciate you taking the time to share your experience with us! 😊 Thank you so much for your kind support, Steve!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
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