World Tour Store Avaliações 

1.525
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Beware , you will have the most shocking customer service. I’m re sending this review as the company had my previous honest review removed! (This should never be allowed, what is the point of rev... Ver mais

Avaliado com 5 de um total de 5 estrelas

World Tour Store is a reliable service, and they’re always here to help you out! They genuinely care about your journey, and you're bound to love your experience, insha Allah. Feel free to reach out... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thank you Yash. I received an Excellent service from Yash at this flight Agency. His patience, clear explanations and genuine care made the booking process smooth and trustworthy. He restored my conf... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a follow up phone call from Bhavna Dutt, to ensure that my trip had gone well. This made a pleasant change from companies taking your money and not checking back. I will be looking at flig... Ver mais

Detalhes da empresa

  1. Companhia aérea

Escrito pela empresa

World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 48% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.525)

604 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rohith was very helpful when Emirates…

Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard at getting me a later flight from London so my stopover would be only 2.30 hrs. He proved to be very professional, polite and communicative in his dealings with me.

15 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Bhivana helped with another coworker…

Bhivana helped with another coworker and did booking promptly. Explained the airline’s cost and fees for services and when things changed. E tickets arrived within a good time. Overall very positive experience

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was having issues with e- ticket …

I was having issues with e- ticket which a bi delay but Thank God Bhavna (layla) we was very patience, kind , understanding and professional with her job and had customer relationships ,was able to help me resolve the issue and my e- was issues to me just as promised

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently dealt with World Tour Store…

I recently dealt with World Tour Store and had a fantastic experience. I spoke with a Sandy and he was extremely helpful from start to finish.Instead of just giving me a single price, he took the time to explore every possible angle for my trip. He provided multiple Airlines, his patience and willingness to offer so many varieties made it incredibly easy to choose the best option for my budget and schedule. I highly recommend World Tour Store, and especially Sandy for anyone looking for thorough and professional travel planning!

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

They don’t respond

I’ve struggled at first with one of there staff members but their supervisor pallavi took over and solved my problem later after few attempts and now they don’t respond yo emails anymore

12 de agosto de 2026
logotipo da World Tour Store

Resposta da World Tour Store

Dear Mahendra,

Thank you for sharing your feedback. We’re pleased to hear that Pallavi was able to take over your case and assist you in resolving your concern.

We’re sorry to hear that you felt we were no longer responding to your emails. We have tried reaching out to you multiple times regarding your case, but unfortunately, we did not receive a response.

We also sent you an email with our direct line number so that you could contact us directly and receive further assistance without any delay.

Please feel free to connect with us on the direct line shared in our email. We’ll be more than happy to assist you and ensure any outstanding concerns are addressed.

Kind regards,
World Tour Store Team

Avaliado com 5 de um total de 5 estrelas

Today

Today, I had the opportunity to interact with Rishi and Yash, who provided exceptional assistance in resolving my ticketing inquiries and thoroughly addressed all my questions and information requests.

This team truly demonstrates a profound understanding of customer needs and consistently collaborates effectively to resolve any issues, ultimately securing customer satisfaction.

My sincere appreciation.

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor experience!!

Very poor experience!!
. Booking was not confirmed despite repeated calls.
. Several promised call-backs, including from a supervisor, never happened.
. Asked to pay £50 extra for another option with an additional bag I did not need.
. After my formal complaint, they refunded me in full within 48 hours.
. I then booked directly with EgyptAir and received the e-ticket immediately.
. The direct booking already included the additional return bag they wanted me to pay extra ,than the original site , for.
. Wasted most of my day off chasing this. Completely unnecessary stress.

Poor communication and poor handling. I would book directly with the airline.
Thank you for your quick response .
I confirm I received the full refund.
However, I don’t agree with the explanation.
- Days later, I booked the same flights directly with the airline without any availability issue.
- Your company was still advertising the same flights.
- I was asked for £50 extra, making your offer more expensive than booking directly.
- I was also given a different explanation over the phone relating to the situation in the Middle East.

I appreciate the refund, but the way this booking was handled caused unnecessary stress and wasted my day off. My review remains unchanged.

9 de agosto de 2026
Avaliação não solicitada
logotipo da World Tour Store

Resposta da World Tour Store

Dear Mohamed,

Thank you for taking the time to share your feedback. We sincerely apologise for the frustration, inconvenience, and unnecessary stress you experienced while trying to resolve your booking.

We understand that you had selected specific flights and dates and expected the booking to be confirmed at the agreed fare. We also acknowledge that having to make repeated calls and wait for promised callbacks was frustrating, particularly when you had set aside time to resolve the matter.

We would like to provide some context regarding the booking. Flight fares and seat availability are dynamic and can change instantly. Bookings are processed globally across airlines, GDS systems, and travel platforms, and it can happen that an itinerary appears available when initially selected but is no longer bookable by the time passenger and payment details are completed. In some instances, the previously displayed itinerary may continue to appear temporarily due to system or cached information, even though the airline's fare or inventory has already changed. This is an industry-wide characteristic of airline inventory and does not always indicate that the displayed itinerary can still be confirmed.

We sincerely regret that the communication and callback arrangements during this process did not meet the standard you expected. We recognise that clearer and more timely communication could have made the situation considerably less stressful for you.

Following your request, the full refund of £397.99 was processed on 11 August 2026, and the booking was subsequently cancelled on the same date.

Please accept our sincere apologies for the inconvenience caused and for the experience falling short of the level of service we aim to provide. Your feedback regarding the booking process, communication, and callbacks has been taken seriously and will be shared with the relevant team to help us improve our handling of similar situations.

If you have not yet received the refunded amount in your account, please feel free to contact our customer support team with your booking details. We will be happy to look into the status and assist you further.

We appreciate you bringing this matter to our attention, and should you require any assistance with your future travel arrangements, our team will be happy to help.

Kind regards,
Customer Support Team

Avaliado com 5 de um total de 5 estrelas

I was sceptical at first didn’t know if…

I was sceptical at first didn’t know if this was some dodgy site because they had the best deal in terms of tickets to Australia but everything went smoothly. Got my ticket booked and Aamira walked us through the whole booking process and kept everything up to date including seat booking for our flights and travel insurance aswell. She even checked up on us as the date got closer, was thoroughly impressed will recommend this to everyone.

14 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I spoke with several people at World…

I faced a few issues and some delays with my booking, which caused a bit of uncertainty as my travel date was approaching.

However, **Rahul was very helpful throughout the final stages and made sure the issue was resolved properly.** He arranged an alternative booking with another airline on almost the same travel dates, which I really appreciated.

Thank you to Rahul for his support and for helping get everything sorted in the end.

9 de agosto de 2026
Avaliação não solicitada

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