WP Engine Avaliações 1.748

Used WPEngine for years. The support it top notch at ANY hour. All problems easily resolved through chat. Recommended all the way.

Website maintenance changes every day with new security threats and technical changes. I can count on WP Engine support to explain what's happening and help me mitigate things for my clients, making my life easier.

Very patient with my annoying problems

I hired the WRONG WEB development team. But WP really helped me get everything re-set up and humming again. They were VERY helpful, understanding and made many suggestions to help me get to the bottom of the issues I was having. It is now working as it should and ready for my NEW team! TY WP for helping me avoid a catastrophe!

The senior rep Nickoles Murray was able to resolve my issue quickly! Though I did have to request a senior rep to be able to get reliable assistance

Seamless transition for all our hosted sites and immediate perceived and actual speed improvements instantly with WP Engine.

The online help was excellent and helped to resolve my issue quickly.

Faultless customer service - very helpful when migrating a site recently. We also use WPEngine on a number of other sites and find it fast and easy to use.

My experience with customer service is very good. I found cooperation and follow up from a very helpful team

I contacted WP Support again with another issue within the space of just a few days. Once again Willa P. was a great help and gave me some guidelines on how to proceed with resolving my issue. Great support.

Excellent help staff, experienced and ensures issues get resolved quickly.

WP Engine has been very responsive to my latest questions. I appreciate that kind of business approach! We have had our websites supported by WP Engine for many years and they are quick to point out areas where we should make changes to keep our sites responsive and protected.

Nickoles at WP Engine support went above and beyond.

WP Engine is the BEST, and the support is always amazing. I cannot say enough good things about Engine and highly recommend it. Thank you again!

Exceptional chat service. My "person" was very knowledgeable, patient, and helpful. He also anticipated my needs, really considered what would a customer need to know and want to achieve. Thank you!!

WPEngine Incredible Support
It was after hours in South Africa and i saw a major problem with our webpage whereby my Website Manager was not available. Instead of stressing, i logged onto my WPEngine support page and chatted with an agent who got to the route of the problem.

The reason i stick with WPEngine is that the service is outstanding no matter time of day. Even if the staff dont always where the route of the problem is they put your mind at ease and find a way to resolve it.

11/10 for suppot and service which is unusual to come by.

I received quick, accurate, and immediately helpful info to solve my tech glitch.

I’ve been a loyal customer of Flywheel (now owned by WP Engine) since 2018, but my recent experience has been extremely disappointing. After years of good service, I started getting repeated 500 errors on my website, which WP Engine failed to resolve despite multiple tickets and a promised investigation.

I decided to migrate my site and gave clear notice to cancel my subscription—both by email and support ticket.

Despite this, I received no proper confirmation and am now getting emails saying my subscription will be renewed and I’ll be billed again for a full years subscription.

I’ve asked WP Engine four times for written confirmation that I won’t be charged, but still haven’t had a clear answer.

Judging by other reviews here, I’m not alone—many customers are reporting the same issue of cancellations being ignored and continued renewal emails.

I’ve now had to escalate my case to the Better Business Bureau (BBB) and am considering a chargeback through my bank if WP Engine attempts to take another payment.

If you value reliable service, clear communication, and straightforward cancellation, I would strongly advise caution before using WP Engine or Flywheel.

UPDATE: 15.12.2025

Dear WP Engine

Your response to customers is always the same by reading the reviews on Trustpilot - these responses are lame. And you lie. I have absolutely no confidence in WP Engine.

Despite all your promises from raising many tickets within my account and assurances that you will cancel my subscription on 12 Dec and that NO renewal payment will be taken from my account - this morning I woke up to an automated message from you that you have tried to take payment for the renewal fee of $300 and it failed, and that you will try again a couple more times.

This is the worst service I have ever received from a company online.

I would never recommend WP Engine to anyone.

You are not trust worthy.

Dr Julie Rasmussen

WPE is always super responsive whenever we have an issue. I am able to reach someone in support quickly and get assistance.

Terrific service. My go-to for all hosting.