24/7 Fitness (UK) Avaliações 

Before I begin, type into Google 24/7 fitness contact number sarah chivers and use the second link 24/7website.me for the contact details of the parties who should be able to deal with refunds.

The 100th review regarding the same issue as everyone else. I paid for a year's membership and had 5 months out of it before they shut down and sold the premises to Pure Gym. I was advised weeks before they shut to get my membership number to claim my refund. As it turns out they do not believe a refund is justified and that they can keep my money for a service they have not provided.

It took 3+ emails and 3 months to be advised I was not entitled to any refund. When asking for an explanation as to how their unfair terms and conditions applied to this particular situation, you do not receive a response.

I have also tried to contact the person in charge of refunds "Sarah Chivers" who never replies to emails or calls and has now turned her mobile off. I recently called another staff member who advised Sarah would reply to my emails but when asking what a reasonable time to wait for a response would be, they could not comment. Probably because Sarah will never respond and thinks it's acceptable to take peoples money.

Please note, I will continue to call you until you return my money.

Total rip off..paid years membership like a lot of people..promised a refund.. nothing!!!!! Won't reply to e-mail's

avoid this gym at all costs

Waterlooville rang us end November 2019 offering a year’s membership for 120.00, they then decided to close the gym on 13th December I didn’t even get to use the gym. Same as above no contact or anyway to phone them.

Waterlooville shut down - no refund!!!
I cant believe 24 7 are getting away with not refunding whats owed, is there any other way to report this? There is no phone number and they are not replying to emails!!
Its a disgrace!!

I paid £120 upfront for the year in August 2019 = £10 per month. Closed beginning January so should get at least 6 months refund yes? £60? I have just received £12.50. ??? Disgraceful, deceitful please do not sign up with these crooks. Go elsewhere.

Same as all the rest
Stay clear complete RIP off paid upfront in August and closed in january refund issued calculated at 26.95 a month I would've been better off paying monthly at only 21.95 !!
My son is the same paid for a year upfront in may and received nothing.
Absolutely disgusted they deserve to go under treating members like this.

Same as everyone else. Took my money for a years membership, closed the gym 6 months in, did not provide a refund.

Like others on here they took money from me upfront and decided to close the gym half way through my contract and are telling me I have no right to a refund.
Sorry, but when you pay for 12 months and they can only deliver 7 months of the contract surely you are entitled to some money back, well not according to this outfit. Stay well away!!

My time at the gym was enjoyable however, after closing they do not respond to my emails in regards to a refund which they mentioned, stay away! Just incase you didn't get that message off the other reviews.

Same issue joined Waterlooville gym at the end of November 2019 and on my first visit could not gain access. Only found out the gym was being re-branded by calling and still no refund. I have contacted bank direct and they are putting in dispute so fingers crossed. The way we have been treated is very poor and they do not respond to e-mails and this is the only point of contact.Recent update I have received full refund from Bank and they are now disputing with 24/7

DON'T JOIN 24/7 Fitness. They will steal your money!
Waterlooville Gym has closed. They offered to be transferred to Fareham Gym or a refund. Fareham is over 10 miles away and I can walk to the Waterlooville Gym. I thought id take the refund owed. Membership terminated and they refused to refund the partial refund that THEY OFFERED. They knew that they wouldn't do any refunds - so they lied to us.They have tried to use their complicated terms and conditions to keep hold of our money. The gym closing undermines these terms and conditions! The gym as a shambles at best! STAY AWAY!!!

Absolute shower! Waterlooville shut with next to no notice. Refunds not given even though we had 6 months remaining on our memberships.
Avoid at all costs, save your money and go somewhere else.
If they are the cheapest in your area there is a very good reason for that!!!!!!!

24/7 Waterlooville closure. I too, like some of my colleagues paid up front £120 with a promise that I would get the remainer back (around £40) because of the closure. Sent a letter to their Company address last week, to see if I would be getting this refund. As yet, no response. Would I like to travel another 10 miles or so to Fareham; no thank you. Why do they have to lie about these things? They have no conscience - unbelievable, they just bail out and who cares whose money they take with them in the process. Totally unscrupulous! What is so sad is the fact that the community at this gym were making it what it was - and holding the place together. This has been destroyed now, and for what? Disgusted!

Same as everyone else. Gym has closed. Membership terminated and they refused to refund the partial refund that THEY OFFERED, knowing full well that they wouldn’t. They have tried to use their terms and conditions to keep hold of our money, but surely them closing undermines these terms and conditions! Save yourself money and stay away from 24/7!

I only gave this 1 as you can't give less. Local gym has just sold to another company and we were told people who paid for the year would get a proportionate refund. Just had news we will get nothing even though we have 6 months remaining. We paid in full for the year and it was not our choice to stop using the gym. This gym was run on it's bare bones and the manager could not care less about the people or equipment in he gym. One member even bringing in batteries from home for the scales. The gym is above a store that sells batteries. Closure information has been limited and they refused to answer any questions untill the gym closed so it was fairly obvious they had no intention of paying. Feel this company has ripped us and many other members off.

They closed the Waterloovile, giving member a less than a month's notice. Said we could transfer to Fareham, which is miles away or get refund for any paid months outstanding. Many of us have received a standard email saying we are not owed a refund and a complex calculation excuse. They have ripped off so many members. Avoid them at all costs! 😤

Awful , full of the type that domineer the place shouting all the time , spit in the showers , shave each other’s backs in the wash basins and leave the toilets in a disgusting state , I’m surprised no one has got TB . The management do absolutely nothing about it ,

Awful awful awful. Closed the waterlooville gym and no refund for upfront membership. Con merchants!

Absolutely awful customer service they closed down local gym in Norwich where I paid a full years membership and said I wasn’t due any refund but I was only 6 months into a 12 month paid up contract!They are ignoring all my emails have no live chat and no number to call and speak with anyone absolutely rubbish!Will keep perusing until I get my rightful refund

AVOID Would not even give one star. Despite receiving email about proposed refunds after Waterlooville closure NOTHING received despite numerous contact requests