24/7 Fitness (UK) Avaliações 

Bought a 12 month membership for £120 over the Black Friday weekend (had done it previously the year before with no issues)
About a week after I received an email to say the gym was closing (Waterlooville) on January 10th but it was decided that refunds would be given to those whom had purchased the £120 offer.
I paid cash in the gym so guess what I’ve lost my money. If you send an email you just get an automated response. You can’t call anyone. Absolutely shocking customer service from an appalling company. If Gary Lockwood is reading this (he’s the CEO) then I suggest you get off your pedestal and do the decent thing for everyone who has lost money. You’re an absolute disgrace and if you can be active on LinkedIn (I’ve been watching your activity) then you should be active in the running of the business properly and then perhaps you wouldn’t find yourself in this situation (or maybe you just couldn’t care less)

Joined the gym in Bromborough with my fiancé in August (£120 year membership each) and we were emailed 3-4 weeks later to say they were closing and everyone would be refunded the remainder of their membership. After some chasing my fiancé got £50 back (They claimed there was administration fees??) and I still have not got anything even though we paid together, as they claim they can’t find my payment!? I have emailed several times, maybe 15-20 emails and all I got maybe 2 replies at the start asking for details I had already sent in the previous email and then all I got back were automated emails saying that refunds are being processed? Clearly not! Such poor customer service, I have opened up a dispute on PayPal now so hopefully it will get sorted but please avoid this gym at all costs!!

really? they charge me extra fees and i am asking for changing the location of a gym room, and reject.....

I took out a year's membership for £120 at the Waterlooville branch for my 17 year old as his Christmas present. A couple of weeks later we found out that 24/7 Fitness was closing on the 10th January. At no time were we informed of this when buying membership, 24/7 were quite happy to take our cash! All I have received from them are automated emails saying that monies will be reimbursed, but as yet NOTHING..... Luckily I paid with a credit card so I will now be trying to claim back this money via Section 75 of the Consumer Credit Act (as someone has already detailed here on Trustpilot). This company are con artists and should be avoided like the plague!! If they have taken your money, then p!ease try Section 75 or ask your bank about Chargeback - do not be out of pocket!

Like Norwich, my local branch has also just closed and they are not paying the promised refunds on the annual memberships

Before it's closure the place really went downhill; no hairdryers, broken showers, generally a bit unclean etc.

It seems like they're a company with no money about to go out of business!

24/7 Fitness took 1 year's full-membership, 3 weeks before telling me they were closing!!! Still no refund!!! So, I went through PayPal buyer protection and got my full money back. There are loads of complaints on 24/7 Fitness's FB page. They are absolute crooks.

Used to be a member of the Norwich Riverside Branch and was promised a refund for my ‘paid in full’ membership after the branch’s closure on November the 15th 2019. Following several automated emails from them, delaying the refund payment date I am still yet to receive any form of refund or contact despite being assured that I would get my money back on the 30th of December 2019. It has been impossible to make contact with any members of their team and only automated emails have been received. Quite frankly as it stands, I believe that have taken my money and ran. A similar situation has occurred with many others from what I can understand. If this has happened to you at the Norwich Gym or any other branches, please get in contact with me and let’s try sort this issue out together. It is not fair, nor is the customer service acceptable and they shouldn’t be allowed to get away with it. Any advice or protocols for getting back money in disputes like this would be appreciated too. My email address is aidan_watts @ hotmail .co.uk

The Norwich branched closed just weeks after taking the payment for a full year and still haven't sent a refund. That was 2 months ago.

I belong to the Halifax Gym, Its absolutely disgustingly filthy.
Toilets always full of Faeces with urine on the seats. FOUL!!!! Showers always blocked with hair. GRIM!!!!! All the floors are rotten, esp the toilets and stinking of URINE !!!! The machines are sticky with people's sweat and where you put the water bottle, the holders are full of peoples chewed chewing gum and dirty tissues.. GERMS!!!!!!! Freezing cold and no heating,, the windows you can hardly see out of.
The roof leaks and buckets around to catch the rainwater.. The floor has broken panels which I tripped up,, the floor has been like this for months.. THIS GYM IS A DISGRACE and needs a complete
makeover!!!!! HEALTH AND SAFETY SHOULD BE INFORMED!!!!!

24/7 Fitness has been selling memberships, shutting gyms and offering NO refunds or communication! You must immediately raise a case with PayPal under ‘buyer protection’, or do a chargeback claim with your credit card company (under section 75 of the consumer credit card act). If any of these fail, take up a direct dispute with the Financial Conduct Authority (FCA) who will pursue your financial service provider. You are entitled to a FULL refund if you paid for a full year in advance.

Norwich branch closed down a month after I signed up. Staff failed to mention this and still took my payment.

Even though I've been promised a refund, I still have not got it. Zero communication from their staff. They've taken our money and ran.
This has happened to several people I know.

Don't bother joining!

Convinced my teenage son to spend his Xmas money on a year’s membership upfront then announced closure a week later!!! No one in the branch deals with refunds and no one answers head office phone calls or emails!!! Apparently he may get a percentage refunded as per the terms and conditions they never told him about during the sales pitch at the Gym!!! Only God knowS how these people get away with all over the country?!? This was Waterlooville branch near Portsmouth, Shame on you!!!

Scammers! Avoid. Paid for the full yearly membership, they closed at 6 months 6 days and sent me an email that I don' t qualify for a refund! SCAMMERS! And if you doubt me, look at their FB page - it is full of complaints from people who did not get their refunds.

No refund when gym closed. Owed £100 they refuse to pay

I bought a year's membership and they closed the gym down a few months later. Did not receive any refund and they are only replying to my emails with an automated message. Also, the refurbishment to change the gym into pure fitness started a month before the gym closing, so there was loud drilling, lots of noise, and generally poor up keep before it closed.

Brought an annual membership but Norwich branch closed two months later and they refunded a pathetic £35. No contact numbers and when I email their response rate is always the 30th of the following month and the response never answers my main question of why I am only entitled to such a tiny percentage refund! Poor customer service

Wisbech gym closed requested refund as my partner and 1 had both bought yearly memberships, received an email saying we would not be getting a refund.

Disgraceful company husband paid full year closed 6th December not replying to emails no refund ..
( wisbech closed branch)
Avoid 247 or pay monthly never pay in full

Paid for 12 month membership in Norwich in Oct, told in November Gym had closed. Can't contact them to get my refund, just an automated email reply. Looking at some of the other reviews people need to post on the Facebook and twitter sites of other Gyms warning people not to pay up front for membership at 24/7 gyms

Someone provide advice on how to get the refund for a prepaid membership please. Obviously we're all here after being conned