365Tickets Avaliações 

Purchased tickets from 365 tickets for Disneyland Paris. I had confirmation via email I would be refunded minus a 5.00 admin fee as tickets were for Aug 2020.
I had been given conflicting info thereafter advising I would only recieve a credit note, however after putting a review on Trust pilot with all my issues, I had contact with a nice gentleman via email, who has advised that there was miscommunication earlier however they would refund me on this occasion. The attractions themselves are not refunding so cannot blame 365 tickets for this.
However I have received a full refund via bank transfer and monies were paid straightaway. Given the problem has been resolved straightaway I am happy with the outcome and I would look to rebook again in future. Thank you to Neil for all your help.

I have repeatedly asked for my refund from my trip to New York where all attractions such as the One World Observatory Deck.
I paid for ticket protection but I get replies saying they cant help me and they are very sorry.
I also have emails where they keep our money and do not pay for the attractions and keep the money in their bank until a month before the date of travel.
These type of businesses need to be closed down unless they pay back the monies they have received, If the attraction is closed then it it is not the peoples fault and our money has to be refunded.

Absolutely disgusting. No refund in Empire State tickets. I even have an email from the Empire State Building stating that they will issue a refund when 365 ask for one . Still told no to refund and told to go through travel insurance where the excess is more than the tickets. AVOID THIS COMPANY AT ALL COSTS. I will never use again

No refund for Disneyland Paris DESPITE park closure and a statement from the park themselves that refunds would be offered. Made a faint attempt to "contact" the vendor and "see what could be done" - only to reply half a day later saying that there was no solution.

No flexibility during the coronavirus. Extremely bad customer service, I understand it's a busy time but weeks delays on emails, and no response from the social media team - just awful.

Their only response is that the ticket is extended till September despite the fact that the park is closed indefinitely and that I am travelling from a different country anyway, so it wouldn't be so easy to reschedule this trip at short notice - even without the coronavirus situation. Have been a satisfied 365 customer before, but after the way they have handled this situation - I don't see myself ever using their service again.

Check your terms and conditions and DO NOT BELIEVE THE FREE CANCELLATION AND AMENDMENT banner on their front page!! The above only refers to bookings made AFTER 10/3 - in other words, only for people who booked with full knowledge of lockdowns and Coronavirus. People, like myself, who booked in advance and in good faith, are left with no refund even though the attraction I booked tickets for is closed and may not open for the rest of the season. I have evidence of cancelled flights and accommodation for the dates we were due to use the tickets. Absolutely disgraceful customer service!!

California Disney £2500 worth of tickets for family NO REFUND even though the park is closed!!!

Horrendous customer service during the Coronavirus. I understand they’re busy like everyone else over 30 phone calls without success, was told via email someone would call me back over 3 weeks ago (still waiting for the call).

Don't bother using the customer service number 020 3540 7707, on hold for 5 minutes every time then get a recorded message to say hang up. Email response takes days or up to a week sometimes with the same reply...
"Many thanks for your emails.Please accept our apologies for the delay in getting back to you regarding your query. We are indeed getting quite a large number of requests and cancellations from our customers and we are trying our very best to get back as soon as possible, we can offer you vouchers"

I don't want vouchers - just refund my hard earned money you joke of a company.

Vow to never use 365 again, and purchase direct through Disney for the sake of a few extra quid.

I booked 2 tickets for the Aquatrek experience at the Lost Chambers Aquarium in Dubai for tomorrow 28/03. I saw 2 weeks ago on the Atlantis social media that the attraction has been closed due to the COVID19 situation. I emailed 365tickets and also Atlantis direct. On the documents sent with the ticket it states that in case of cancellation up to 72 hrs prior to the booking , cancellation is free. Atlantis said I have to contact 365tickets to process the refund. 365tickets said they have to request this from Atlantis. Clearly Atlantis will not refuse as they have closed the attraction and their cancellation policy is as above so why have I still not heard back from them and why are they holding on to my payment? Surely it is a basic consumer right that you cannot sell tickets to an attraction which is not actually open? If I get a refund I will update this review but for the moment I have heard nothing for 10 days despite chasing up

@365Tickets - Ref. GL2638358
I have since been told on 8th April after sending various emails that the amount paid will be refunded back to my card in 3-5 days. I write this on 23rd April and still no refund. I will continue to update this review until I am refunded.

Update 24/4 - I received no email on 14th April, nothing in my spam either. I chased this up again yesterday and you have now sent me an email asking for my bank details as for some reason you are unable to refund to my credit card to which I have responded.

Update - 28/04 - I have now received the amount paid refunded to my bank account.
I get the impression persistence pays but that it does also depend on the terms of the attraction itself. They state on their website that the tickets are non-refundable but also state that products purchased are subject to Ts and Cs applied by the owners of the product and in case of conflict with their terms, those of the product owner govern the transaction.
In my case the Aquatrek attraction’s cancellation policy is free cancellation up to 72 hours before the booking and the attraction was closed 2 weeks prior to the date I had booked.

I bought tickets for Orlando attractions for April, all cancelled due to corona virus pandemic. 365 tickets have basically took £700 from me and gave me a sheet of A4 paper. They are not giving any refunds, these guys are should be avoided at all costs, will never use them again, or any other ticket brokers. Directors getting rich by keeping all the money paid by thousands of customers, they will get refunded from the Orlando park vendors. I have spoken to discovery cove and have a email conforming that they give refunds, so why can't 365 tickets.

Avoid!!!!!!

Asking for my disney Paris refund and they sent a mail saying, the ticket has been extended till September to check with my travel insurance.
firstly disney is closed indefinitely and Disney clearly states on their website they will be giving full refund.
Honestly I prefer buying directly instead of three party the few pounds I saved is costing me dearly.
Avoid they are a scam

Not replying regarding Disney being shut, was told to speak to my travel insurance company. However since your website says I can have a refund. I have been trying all week to speak to someone / phone / email / chat not one acknowledgement- very disappointing
edit: I have since sent a complaint on 23/4/2020 and still no reply! Yet they find time to reply to my review on here......
Also their website says I can’t have a refund due to me purchasing before COVID-19 - yet if you buy since you can get a refund! the Disney parks were shut on the days I was due to go!
Edit - and here we go again..... an instant reply to my review (which they did last week email me asking me to remove!! Even when they hadn’t replied to my complaint) So instead they ignore my complaint......... as a business owner I have refunded ALL my clients at my cost!!!! As have most companies...... some businesses will come out of this well.... others won’t! Treating customers like this will ensure that no one buys from you again!! I KNOW that you have refunded some others for the same thing!!! Oh and it wasn’t Disneyland Paris!!!as you state

Booked New York Pass and Go LA Explorer passes via 365tickets. Great price. Initial communication wasn't great. These passes need to be activated by the supplier so took a few weeks to come through which I didn't realise. I did contact them via email, and tickets were delivered on day they said they would be in the email response. Unfortunately due to coronavirus I won't be using them next week, but have been contacted by the company to advise us of the New York situation. I think they will extend the tickets if I need them to be (already 1 year) based on a response to my email, but hopefully things will be back to some sort of normality soon and I will be able to use the tickets in a few months.

Whipsnade Zoo again, this time saved about £10 for 1 adult and 2 kids compared to booking online direct on Zoo's website even with their early prices. Booked online, printed tickets off, done. Went to zoo, no problem.

Website so easy to use and then an extra 10% off the total. Brilliant...thanks.

Website is easy to use, a great range of days out available.

website is so easy to use. while i was pricing some tickets a message appeared and offered an extra 10% discount ! result.

Very efficient service - recommended

Ticket had been on order for over a month i called help desk only to find they hadn't been ordered from the US office and was told they would get back to me the following day next day came and went still no call ??

I could never find the price they advertised.Waste of time.

After spending an hour on their website and chat, i decided to book directly rather than using their site. First, on cart, price shown is not matching with price advertised, they say its 'From', but this is not evident on their site. Second, though selected Paypal option, their site is asking Billing Information.

Brilliant service. Booked two 1 day/ 1 park tickets to Disneyland Paris. Booked at 7pm for the following day (We were a little apprehensive at first because it states these can take 24hours to receive, but we chose to take the risk). Tickets arrived within a couple of hours. Tickets clearly state they needed to be printed but we ignored this and decided to just try and use them as e-tickets. When we arrived to the park the barcode would not scan on our phones (Our fault) so the worker had to manually key in the number, but once she did this both tickets worked without any problems. We had a great day in the park and saved approximately £50 in comparison to what we would have spend had we brought our tickets directly from Disney Land. Would 100% recommend.