5poundstuff.com Avaliações 8.276

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Not the first shopping with them but same problem. Parcel is delivered in partially ripped boxes! Sometimes put together or enlarged by adding extra pieces from different boxes or gaps are covered in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Ver mais

Avaliado com 2 de um total de 5 estrelas

Cancelled order. I have given two star because I have been given an automatic refund. However I don't expect an item advertised, that I can purchase to be put of stock, particularly after receiving a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Ver mais

Detalhes da empresa

  1. Loja de Descontos
  2. Loja de artigos para reforma residencial
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

8 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 68% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Ok but not wonderful

Ok but not wonderful. Tops had a musty smell, which is still there despite washing and using scent boosters and fabric container.

23 de junho de 2025
Avaliação não solicitada
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Thank you so much for your honest feedback. I’m very sorry to hear that the tops arrived with a musty smell and that washing hasn’t helped. This is certainly not the experience I want for my customers.

I’d like to make it right for you—would you be open to a replacement or a full refund? Please let me know what works best, and I’ll take care of it right away.

Thank you again for bringing this to my attention. Your satisfaction is very important to me.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service after all items not recieved!

Ordered 3 shorts and only 2 was delivered, with NO contact or info regarding the other not sent. After msging to find out where the other one was I was only then told that it was out of stock!. I was told to pick another one. I chose one, which only cost £1.49 more than the original one I ordered. I was told to PayPal this an then the ordered will be dispatched- after sending payment it still wasn't sent and I was told the info will be sent to a relevant department and they will handle as soon as possible! This is absolutely ridiculous and pathetic all for £1.49. Terrible customer service. This was a fault on their part an they couldn't just waver the 1.49 more and send it to me, instead make a long procedure after i already PAID in the first place. A fault of theirs should be covered by them. Talk about a great way to lose customers!

28 de maio de 2025
Avaliação não solicitada
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi,
We sincerely apologize for the inconvenience caused. While £1.49 may seem small, we follow standard procedures to ensure accuracy, and we clearly fell short in this instance. To make things right, we've already dispatched your replacement item to your address - you should receive it shortly. Your feedback is invaluable, and we're reviewing our processes to prevent similar issues in future. Thank you for your patience and understanding as we work to improve our service.
Best Regards

Avaliado com 1 de um total de 5 estrelas

Sizes not correct and sent two of the…

Sizes not correct and sent two of the same shirts

26 de maio de 2025
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi,
Thank you for bringing this issue to our attention. We sincerely apologize for the incorrect sizes and the duplicate shirts in your order—this is certainly not the level of service we aim to provide.
To make this right, we’d be happy to offer a replacement with the correct sizes, issue a refund. Please reply with your order number and the correct sizes needed, and we’ll handle this immediately.
We appreciate your patience and understanding, and we’re here to ensure you’re completely satisfied. Feel free to reach out directly at for faster assistance.
Kind Regards

Avaliado com 5 de um total de 5 estrelas

Brilliant little store find

Brilliant little store find
I ordered a few staples t-shirts and shorts and was very pleased with the site easy to use, value for money, nice range of products (please add more lady's tops) 100%would use this site again and recommend to a friend & family

1 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking Service

One only because I couldn't give it zero stars. Ordered on 15th, no sign of delivery. No response of company and poor response of delivery company. Refund claimed through PayPal after 2 weeks. Never again.

29 de abril de 2025
Avaliação não solicitada
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we truly regret falling short of your expectations.

We’ve reviewed your order and see that there was a delay in delivery and communication, which is unacceptable. Our team is looking into what went wrong to prevent this from happening again.

Your refund through PayPal has been processed, but if there’s anything further we can do to make this right, please don’t hesitate to reach out to us directly at [customer service email/phone]. We value your feedback and hope to have the opportunity to restore your trust in the future.

Thank you for bringing this to our attention, and we’re truly sorry for the disappointment caused.

Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with

Excellent company to deal with
I made a slight error on my order, but a quick email and it was all sorted. That is fantastic customer service
Items arrived quickly and packaged well, and superb quality as always

9 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good quality

I have ordered off this site a few times and never been disappointed
Delivery is good and the hoodies I've had men and ladies are brilliant quality and was very well

26 de março de 2025
Avaliado com 1 de um total de 5 estrelas

There was an item missing and I didn't…

There was an item missing and I didn't receive a response to my query.

25 de março de 2025
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Dear DENISE REDMAN,

I'm truly sorry to hear an item was missing from your order and that you haven't received a response to your query. This isn’t the experience we want for you. Could you please share your order number so we can investigate and make this right? Please feel free to reach out to us at info@5poundstuff.com, and we’ll prioritize getting back to you within 24 hours.

Thank you for your patience,

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