5poundstuff.com Avaliações 8.276

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Not the first shopping with them but same problem. Parcel is delivered in partially ripped boxes! Sometimes put together or enlarged by adding extra pieces from different boxes or gaps are covered in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Ver mais

Avaliado com 2 de um total de 5 estrelas

Cancelled order. I have given two star because I have been given an automatic refund. However I don't expect an item advertised, that I can purchase to be put of stock, particularly after receiving a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Ver mais

Detalhes da empresa

  1. Loja de Descontos
  2. Loja de artigos para reforma residencial
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

8 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 68% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very good communication with the…

Very good communication with the supplier,just a little problem with the sizes ,was offered a refund but decided to keep the the tops instead,but yes very happy with communication

25 de agosto de 2024
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi
Thank you for sharing your feedback! We're glad to hear that our communication met your expectations and that we were able to offer a solution to the issue with the sizes.
Sorry again that the tops didn't quite fit as expected. We appreciate your decision to keep them and hope you'll still get good use out of them.
We're constantly working to improve our sizing and fit, and your feedback helps us to do better. If you have any other questions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we're glad we could turn a potentially negative experience into a positive one!

Avaliado com 5 de um total de 5 estrelas

Love everything

The quality of the jeans where great for it price and I had issues with the delivery , it was resolved in no time so thank you

25 de agosto de 2024
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi
We're delighted to hear that you were satisfied with the quality of the jeans, especially considering the price point. We understand that delivery issues can be frustrating, and we appreciate your patience while we resolved the problem. Your feedback helps us improve our services, so thank you for sharing it.
Kind Regards

Avaliado com 5 de um total de 5 estrelas

Really smooth purchase of branded…

Really smooth purchase of branded seconds hooded blankets. Arrived swiftly with good communication along the way.

25 de agosto de 2024
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Thank you so much for your kind words! We're thrilled you're happy with your hooded blanket and the smooth purchase experience. We appreciate your business!

Avaliado com 2 de um total de 5 estrelas

Didn't receive everything but poor quality anyway

The quality of the clothes was so bad that I couldn't even be bothered to complain when they sent me only 1 of 2 items ordered. Straight in the bin and obviously poor that they got the order wrong.

24 de agosto de 2024
Avaliação não solicitada
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi
Thank you for letting us know about your recent experience. I sincerely apologize for both the quality issues you encountered and the mistake in your order fulfillment.
It’s disappointing to hear that your experience with our products and service was unsatisfactory, and we regret any inconvenience this has caused you. We strive to ensure all items meet our quality standards and that orders are fulfilled accurately.
Please reach out to our customer service team with your order details, so we can address the missing item and discuss how we can improve your experience with us. We value your feedback and appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
Kind regards,

Avaliado com 5 de um total de 5 estrelas

i have seen a few negative review on…

i have seen a few negative review on here about problems with the order and problems getting it sorted, but i wanted to put your minds at rest. my order arrived in reasonalble time and yes there was a couple of items that were missing, however i rang the number on the website and spoke to a lovely genleman who took all the information from me and said he would go and check it out, he rang me back within about 2 hours saying all the missing items were in stock and he would send them out and today, again in a reasonable timescale the missing items arrived. so i dont know why people are saying negatives. Thanks you for your help

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a xl xmas jumper

Ordered a xl xmas jumper. Received a medium without being given the chance of a refund or informed of this. Now there is a bit of difference from a medium to extra large.Told to print out a label then got to post office as no paperwork sent with items.Very difficult when i work 8am-6pm.Not the first time wrong items have arrived but let them go. Will not use this site again.Terrible service

13 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NEVER AGAIN- DON'T BE TRAPPED BY

NEVER AGAIN - AN AWFUL EXPERIENCE.
It's the first time I tried this company but NEVER AGAIN
Please, don't be fooled and trapped by their low prices because:
1/ Their sizes are wrong. I am a L size but I ordered for an XL size. Unbelievably, barely covered me.
2/ Their quality is extremely poor.
3/ The WORST return policy. I had to pay for the returning item. The item was returned in 3 days.
For 11 days they hadn't notified me - though promised so. When I strongly complained, ONLY after that they notified me and promised to refund me but...they PARTIALLY refunded me. I threatened them to take legal action and ONLY then they fully refunded me.
Totally unreliable - AVOID THEM

22 de maio de 2024
Avaliação não solicitada
logotipo da 5poundstuff.com

Resposta da 5poundstuff.com

Dear,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your first interaction with our company was disappointing and frustrating.
We take customer feedback seriously, and it is regrettable that we fell short in several areas, including sizing, product quality, and our return process. We are continuously working to improve these aspects to ensure a better experience for all our customers.

I understand the frustration with the return process and the delay in communication. This is not the level of service we aim to provide, and I apologize for any stress this may have caused. If there are any outstanding issues or if there is anything more we can do to resolve your concerns, please reach out to our customer service team.
Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future.
Sincerely,

Avaliado com 4 de um total de 5 estrelas

Quality of the clothing I ordered is…

Quality of the clothing I ordered is very good and fits true to size. Came at a great price too. The only downside is that it took 15 days to be delivered, I've had stuff from overseas in less than that. That wouldn't put me off ordering again though, now that I have an idea what to expect

24 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Impressed

I had never heard of this site before - checked it had reviews
Ordered a hoodie - clear dispatch emails and arrived in 3 days
Perfect 👌🏻

27 de abril de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

First time I have ordered

First time I have ordered
Jumper stitching coming away and a hole in it very poor quality clothes
Also sent me the wrong gloves
Won't be ordering again

13 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible service, never ordering again.

I ordered a size 14 Jean trousers but got a size 16, i also ordered 2 size six jeans( blue and black ) for my daughter but got just the blue. This isn’t the first time this has happened with my order from 5poundstuff but this is the the last

25 de março de 2024

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