99 Bikes UK Avaliações 

2.872
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.

Avaliado com 5 de um total de 5 estrelas

Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Ver mais

Avaliado com 5 de um total de 5 estrelas

Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Conserto de Bicicletas

Escrito pela empresa

Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(2.872)

31 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

When poo happens!

The staff were very accommodating especially when I was unavoidably delayed in getting my bike to them.
They turned the service round in double quick time a gave a very detailed report and explained a couple of queries. Made a few suggestions in improving the bike’s durability and talked through some alternatives and upgrades.

4 de dezembro de 2023
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Resposta da 99 Bikes UK

More than happy to help Paul, thanks for your review

Avaliado com 5 de um total de 5 estrelas

Had the best experience at 99 bikes and…

Had the best experience at 99 bikes and Chris at the Winchester branch was absolutely amazing!!! What a guy!! Brought a new Cannondale for my son and the service was excellent

4 de dezembro de 2023
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Resposta da 99 Bikes UK

Really appreciate the feedback James, hope your son enjoys the bike

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful

Recently bought a couple of cannondale mtb from 99 bikes. Cant fault the staff. Very knowledgable, not pushy just very helpful. Thank you

4 de dezembro de 2023
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Resposta da 99 Bikes UK

Thanks for the review Robert we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

5 stars

Straight forward transaction with good communication

4 de dezembro de 2023
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Resposta da 99 Bikes UK

Thanks Kev!

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. I picked a bike for my little girl under the guise of letting Santa know which to collect. The team picked up on it and totally ran with it, was brilliant. Great customer service and great stock.

4 de dezembro de 2023
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Resposta da 99 Bikes UK

Hi Paul, thanks for the review glad we could help.

Avaliado com 5 de um total de 5 estrelas

Why shop anywhere else? 5*

Great range of products, advice is always non biased too. What they don’t have they can get, if you have an opinion they listen, nothing ever forced. Great bunch.

23 de novembro de 2023
logotipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the review Adam we really appreciate the feedback!

Avaliado com 5 de um total de 5 estrelas

I recently made an online purchase from…

I recently made an online purchase from 99 Bikes, and I am thoroughly impressed with the entire experience. Here’s why:

The website was user-friendly with clear categories and detailed product descriptions, making it easy to find exactly what I was looking for. The high-resolution images and customer reviews were extremely helpful in making an informed decision.

The checkout process was streamlined and secure. I appreciated the multiple payment options and the transparent communication about my order status from start to finish.

My order arrived sooner than expected, which was a pleasant surprise. The bike was meticulously packaged, ensuring its safety during transit. The assembly instructions included were clear and concise, making the setup process a breeze.

Outstanding Customer Service, I purchased 2 x bikes for my twin boys, one was out of the stock and they upgraded the unavailable bike to a higher value price at no extra cost.

Overall Experience: I couldn't be happier with my purchase from 99 Bikes. Their commitment to customer satisfaction, combined with the quality of their products, makes them a top choice for cycling enthusiasts. I highly recommend them to anyone looking for a reliable online bike shop.

20 de novembro de 2023
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Resposta da 99 Bikes UK

Hi Marc,

Thank you very much for the feedback, we really appreciate you taking the time to write such a detailed account of your experience. Glad we could help and get your boys riding!

Thanks,
99 Bikes UK

Avaliado com 5 de um total de 5 estrelas

Top quality help at our local store

Whenever we visit our local store, Jack @ 99 bikes is more than willing to help with advice, our purchases and will even fit purchased products to my Cube bike.

20 de novembro de 2023
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Resposta da 99 Bikes UK

Thanks for the review Colin we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

One problem, sorted.

Just bought a Genesis Day One. Great price, delivery time was fast. And bike was package well. This is when I discovered that that tyres were different from what was described in the specification. Wasn’t a like-for-like change either.

Contacted made with team at 99 Bikes. Few emails and Andrew and the team had a set of tyres set out to me. All sorted out for future bike packing adventures.

23 de novembro de 2023
Avaliação não solicitada
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Resposta da 99 Bikes UK

Thanks for the review Robert, enjoy the bike!

Avaliado com 5 de um total de 5 estrelas

Very helpful and competent staff

Very helpful and competent staff. Twice now they have sorted out my di2 gear issues, on two bikes, very quickly and at short notice. Highly recommended.

19 de novembro de 2023
Avaliação não solicitada
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Resposta da 99 Bikes UK

Thanks Brian for your review. I'll pass on your kind words to the Winchester team.

Avaliado com 5 de um total de 5 estrelas

Really positive experience

Really positive experience - shop staff were knowledgable, price was good with delivery on time.

23 de novembro de 2023
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Resposta da 99 Bikes UK

Thanks for the review Mark, we really appreciate it

Avaliado com 5 de um total de 5 estrelas

Recently purchased a bike from 99 at…

Recently purchased a bike from 99 at Winchester , all the guys that work there are great and are all very friendly , informative and knowledgeable. Happy to help and give advice regardless of making a purchase from them or not. My partner also purchased a bike not from 99 due to limited sale stock but they helped us to find the bike we wanted in stock else where , Needless to say we are more then happy with their customer service .

21 de novembro de 2023
Avaliação não solicitada
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Resposta da 99 Bikes UK

Thanks for the review Jamie, more than happy to help. Happy riding!

Avaliado com 3 de um total de 5 estrelas

The 2 bike chains were supplied without…

The 2 bike chains were supplied without the required link to join the ends.This meant that I had to phone up and then travel to the shop to collect them.
The staff were polite and friendly,but this was not a great first experience with regards to an efficient way of purchasing.

20 de novembro de 2023
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Resposta da 99 Bikes UK

Thanks for the feedback Peter and really sorry about your experience.

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