A1 Approved Avaliações 

Bought warranty in 2023 only done less than 8000miles within 18 Months told me not possible to claim dealership ceased trading there not responseable for warranty? All documents related to their name ?

If there was a minus, or a “danger” star, I would use that.

This company is nothing but a scam, cost me £400 per year and refused to pay for ANY repairs. Made up an excuse for reasons not to pay out, I’ve had to go through my lawyers to take them to court. Please avoid at ALL costs!

Had a small issue with new car and they dealt with it quickly and efficiently, really pleased would highly recommend:)

I wasn't sure about taking out an extended warranty but I was glad when I did.

My vehicle was delivered with an intermittent fault, and I didn't fully recognise it for around 4 months, it was a faulty fly wheel and clutch.

Although it could be argued that A1 had no liability in this case, they stepped in to support me nonetheless.

A1 liaised with the leasing company on my behalf and negotiated with them to split the costs of the repair. I was astonished by how forthcoming they were.

I was extremely nervous about the situation but A1 sorted it and the vehicle was repaired with no inconvenience to me.

Unbelievably, my luck fell short again when another fault occurred several months later and an engine manmanagement light came on.

As with before, I reported the problem to A1 and they immediately took ownership. The fault was again fixed with no cost or inconvenience to me.

If I've learned anything, it's that this company can be relied upon and I know now that trusting them with my vehicle warranty was the right thing to do. I dread to imagine what these issues would have cost me if not.

I'm grateful to A1 for being reputable, professional, and trustworthy. I've never had any trouble getting through to them and they're always quick to help. I fully recommend.

A1 are so well organised and quick to process my claim. Great service!

First time having a car remapped. I untrusted Andy and Blair with my Audi Q3 2.0 tdi sline.
My car ran at 138 bhp 377nm. After the map it came back with 184 bhp and 442nm. Quick chat with And before leaving and explained what to expect.
Car runs faultlessly, no flat spots through the whole range.
Both Andy and Blair are professional, knowledgeable and courteous.
Top job and worthy of the 5 stars.
Would most definitely recommend.
Thanks again guys 🤙✅

Had a problem with my new car after only a few weeks. Karl at A1 was very helpful and dealt with my claim very promptly whilst I was in the garage getting my car fixed.
Great customer service , quick response and Great customer service. Highly recommend

Ben was absolutely amazing. He was able to offer me a great deal and put my mind at rest. Thank you Ben.

Absolute sham... Sold as a high end, prestige car, warranty company, yet will only cover labour costs up to £50 pound per hour and won't cover diagnostics. If you value your car at all I would avoid at all costs.

Brilliant service. Easy, fast and so efficient.
Can't recommend enough 👍

I had a car 2 days before a fault came up. I done all that A1 asked, took to garage, got diagnostic. Garage spoke with them over the phone as they requested. Got estimate as requested. A1 then 3 weeks later after me calling every couple of days to chase authorisation decided they now wanted a photo evidence (of electrical fault). I have had nothing but stress and trouble, and still not sorted. Do not recommend. Stay clear!

Since the response a video of the EGR valve has been provided to A1 and still not helpful !!! Asking for proof it isn't other things, when clearly a garage know what they are doing. Beyond stressful, please please, do not think about using these people if you want a stress free experience

Ben is a great sales man!! Thank u for ur help today in renewing my warranty

Called at 10am to report an engine management light on, advised to book it into a garage and they will cover the cost of diagnostic test. By 10.30am the garage found the fault code and sent invoice to A1. I drive away just after 11am after they made payment directly to the garage. Couldn't fault the service, friendly and helpful. Never known a warranty company to pay the garage directly over the phone. Highly recommend

Ben was really helpful, explained what the difference was between the different covers and sent extra details relating to my plug in Hybrid which where not on the regular documents. Was happy to support whilst I asked questions as I completed the renewal online, just in case I had any issues. Sent electronic confirmation straight away. I felt like a valued customer and that Ben took the time to ensure all my questions were answered, I never felt rushed or that anything I was asking was not important but clearly and simply explained.

Great warranty company. Have had a huge problem with my car spanning over 8 months, every time I've spoken to A1 they have been really lovely on the phone, very proffesional, always very helpful and every claim put through quickly and with ease ! I'm very glad they are our warranty company, so much better than Kia who we were with initially !

After many problems that I was dealing with the dealer that I bought my car from, A1 has been very helpful and always in hand when I needed them. They are always very accessible and helpful with any questions I might have. I totally recommend them and I’m glad that I chose them as without them I would have been struggling to fix anything on my car as the dealer I bought it from was not interested in fixing the problems that were identified within 2 weeks of purchase.

Purchased a car in January from Junction 17 Cars who use A1 as their warranty company, after a week I noticed blue smoke coming from the exhaust.

Reported the issue to J17/A1 and they advised me to get this diagnosed which A1 paid for.

Diagnosis found that the valve stem oil seals needed replacing, A1 then set about getting quotes from garages they've used in the past and arranged for my car to be collected and taken to a BMW approved garage in London.

The work was completed by the garage who then found that the turbos needed some work doing, A1 had the turbos inspected and sent off to Midlands Turbos for rebuilding at an additional cost to the original issue/quote.

So far it looks like all issues have been resolved with the car and I can't fault A1 at all. Everybody is sceptical about warranty companies and I've got to say I was too when initially raising the issue but A1 have restored the faith, people are also quick to write a negative review so credit where credit is due. It did take a little longer than expected for the car to be returned but at least it's been returned repaired

I purchased a 12 month cover when buying my car and I'll be renewing come next January

Thanks A1 ⭐⭐⭐⭐⭐

I had a problem with my ad-blue light on my Nissan Qashqai contact A1 and was all sorted within a few days great service

Bought a car recently that was given with an A1 "warranty". The headlights have severe moisture ingress. They have said they will not cover this despite providing evidence to show their cover does not exclude this.

I attempted to raise a complaint and was emailed by a customer service rep who refused to deal with the complaint or escalate it to someone above her.

I will not be looking to go further with the ombudsman.