Ignored a customer in distress
On July 28th I purchased a #2 NOX sensor for my 2015 Duramax Diesel 3500 Silverado, on July 29th I installed the vehicle following basic instructions found online, which simply said to unscrew the old one and screw the new one into the port in the exhaust.
On July 31st I experienced a secondary issue with my DEF system which resulted in taking my truck to Chevrolet Dealership in Pasco, WA. The dealership, McCurrely Chevrolet, had my vehicle for 4 and a half DAYS, running diagnostics and performing repairs on the vehicle and the DEF system, all of which included confirmation that the #2 NOX sensor was working properly.
I left the dealership on the afternoon of August 6th and drove the vehicle approximately 12,000 miles (I own a transport business) and on the afternoon of August 18th the vehicle lost power and I was forced to take it to a shop in Utah. After 2 days of running diagnostics and close examinations the technician discovered that the #2 NOX sensor was COMPLETELY OUT of the exhaust pipe. The threaded device was hanging as though it had never been installed and was banging off the drive line.
Because the NOX Sensor has failed, the vehicle has failed to properly regenerate and had completely clogged the DPF filters. At this time the shop has replaced the sensor with an OEM part and is preparing to do a complete restoration on my DEF filter system. The estimated cost of all of this work is close to $2600. Not to mention the cost of the rental truck that I have been driving while my vehicle is in the shop, the lost revenue I have experienced because I'm not able to afford to rent a direct replacement 1 ton truck to continue working combined with the stress of trying to figure out how I'm going to even pay the mechanic just to get my truck back because I don't have $2600 after I just spent $4000 less than 3 weeks ago repairing the same system that is now broken.
I'd really appreciate it if Delco would step up and offer some assistance. They declined








