ADT UK&I Avaliações 34.688

I’ve just seen ADT’s comparison table and I haven’t laughed this hard since the last time I waited for an ADT response (which took approximately three business years). For a company that’s been around for 150 years, you’d think they’d have mastered a basic Google search, but instead, they’ve gone for "Accidental Comedy."

The irony is the best part: ADT’s chart claims they "have everything" while Verisure has nothing. They’ve slapped big red ‘X’s next to Verisure for "professional installs" and "visual deterrents." That’s news to me! I have a professional engineer who definitely wasn't a ghost setting it all up. And while ADT offers little yellow window stickers that look like they’ve come out of a children’s sticker book, I have big, hard plastic Verisure signs bolted to my wall that literally reflect in the dark.

ADT also claims Verisure doesn’t do "bell boxes." Congratulations, you finally got one thing right! But what’s the point of a noisy box on the wall? I don’t need my neighbors to hear my house is being robbed when I have a Verisure team that responds in less than 30 seconds.

I remember when I actually had ADT; I typed in a duress code, and it took an hour for the police to arrive. When I asked the officers what took so long, they said, "We only just got the call—we were parked three minutes down the road." I’ve literally seen a clock move faster than ADT's dispatch team. You say you’re 150 years old? You certainly act like it with those response times!

Compare that to Verisure: I’ve had medical emergencies, I’ve had the fire brigade, and I’ve had the police. When my house was broken into, the burglars were hit by a Verisure smoke cannon that turned my hallway into a 90s Ibiza rave in three seconds flat. Before the burglars could even find the door, I had a full-scale response. Within 10 minutes, the Police were there, an Ambulance was checking for injuries, and the Fire Brigade was making sure the house was safe after the smoke deployment.

If you have to lie about your competition to make your 150-year-old brand look relevant, you’ve already lost. My advice? Give ADT a miss and go with Verisure. One company provides a sticker book and 60-minute delays; the other actually stops the crime and coordinates a full emergency response before ADT has even finished their morning tea.

Better luck next century, ADT! 1/5 stars for the comedy routine, 0/5 for the facts.

Installation experience was very good. Good communication, very tidy and thorough.

I’ve had a good experience with ADT overall. Their biggest strength was reliability from ordering the alarm and to onboarding.
Installation was smooth, and the technician was professional and helpful in explaining how everything works. Their communication during installation was impeccable.

Grant did a great job never stopped for when he arrived till he left , I ask if he would like a cuppa tea , the answer was thankyou but no

Engineer Jaz came out at short notice to sort out smoke detection system. Same engineer that has visited since my contract started many years ago (which I find reassuring as a woman living on my own). He is polite and respectful of my property, explains everything he is doing, and fixed it promptly.

Very pleasant engineer Matthew came in time. He was very professional and involved me in what he was checking and reviewing. I offered a coffee but he politely declined. He was sincere with his work and his professionalism.

The fact that I was sked if I would prefer a call back to a wait. The fact that I was called back reasonably promptly. The help was clear.

My Engineer was extremely efficient, friendly, very knowledgeable and explained everything thoroughly to me. He was very careful, clean and tidy, he did an excellent job 10/10

Another excellent annual service visit

On time, right date.

All done, explained what had been done, cleaned some sensors and thoroughly tested them all.

Safe and secure for another year.

Matt been to our house a few times, always polite friendly and professional and knows his stuff !

Absolute nightmare and the communication is shocking , Could t care less

The installer was spot on, Kolo is his name, Couldn’t do enough for me / us. He deserves 10/10, his company well? Shocking service After that, They have your money and treated like dirt. What a disgrace

I am delighted with the way the alarm was updated.
The engineer explained everything so clearly. He was extremely helpful and we were very impressed.

Very new to ADT we had our installation done but then had issues with logging into the app, one phone call and this was all dealt with very quickly. Very happy with the technical support I received.

Lewis fitted my alarm system he was excellent very friendly polite and nothing was too much trouble, Lewis told me what he was going to do and then went through everything with me when he had finished thank you

Walid was amazing. Great guy. Great knowledge!

The guy was great and explained everything

Ordering the system was very simple and much more competitive that other companies. Glen Clarke the installer attended on time and was very polite. He talked me through the process clearly and we agreed the positioning for all the devices. Everything was fitted exactly as required and cleaned up all areas after the installation. An excellent experience, thank you Glen.

Listened to what I said and delivered the solution, no silly gimmicks. The installation was a week later and was very professional in setting up both the hard and software, helpful too in explaining the app features.

Great service, and brilliant cameras with full getting of safety that I can set an alarm in or out of home