Advanced MP3 Players Avaliações 

136
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought a Dac/Amp advertised as damaged box with a £50 discount, it arrived next day and was as new. Excellent service and clearance section as genuine bargains.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a FiiO BTA30 Pro at 10pm Saturday and unlike other customers I knew it wouldn't be processed till Monday morning. Processed Monday, received on Tuesday, very fast delivery, working great, che... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always perfect...!! Go to place for my audio DACs, DAPs, IEMs etc... Always answer emails swiftly and with great and accurate detail. Competitive prices usually with an offer for spring o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered an open box DAp on Sunday morning, arrived Tuesday lunchtime. Item as described, packaged well. Really pleased with the service. Thank you.

A empresa respondeu

Detalhes da empresa

  1. Loja de Hi-fi

Escrito pela empresa

AMP3 offers the latest range of Digital Music Players, Earphones/Headphones and all kinds of accessories :) Free UK shipping on most items and Price beat policy if you find an item better priced in any other UK based store.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(136)

11 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent Service

I have been dealing with this company over several years and have been delighted with the service they provide.
Orders are fulfilled promptly and email queries are replied to without any delay.
They have also repaired or replaced items under guarantee without quibbling as some companies like to do. Not only that, they return the items swiftly.

17 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service from AMP3!

Excellent service from AMP3! Ordered a Digital Audio Player using a discount code. No problems checking out, made a good saving compared to Amazon by going direct, and for a small additional cost, got next day delivery; less than 24 hours from order to delivery! Fantastic service.

28 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Product developed a fault... NO RESPONSE

Product developed a fault so I submitted a support ticket.

Received a reply they can arrange a return to take a look at it but suggested it was not a manufacturing defect anyway (USB C socket has receeded into the case), I then requested they indeed arranged a return so they can see for themselves the fault and service accordingly. Very easy to dismiss something without seeing it.

Then radio silence for many months.

Raised support tickets, sent multiple emails, not a courteous single reply.

Obviously no problem selling new products going by the reviews but buyer beware if anything goes wrong with your purchase.

What makes it worse is my nippa purchased it with their own money they earned and saved through their paper round. This thing is their life, they love their music.

Will never purchase from again, now got to to through small claims court it seems.

Very Disappointed.

22 de fevereiro de 2021
Avaliação não solicitada
logotipo da Advanced MP3 Players

Resposta da Advanced MP3 Players

Thank you for raising this issue with us.

We have now managed to discuss this issue with you directly and confirmed that the lack of response on our part was due to a technical issue where we could not see your incoming messages. We are sincerely sorry about this.

Furthermore, we did manage to get your item back and confirmed that it was indeed warranty. A replacement item has been issued and delivered to you.

Once again, please accept our apologies for the delays you experienced getting this issue resolved. We hope you enjoy your replacement model.

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company, transaction was quick and easy as it should be.

Items were delivered quickly as well, pleasure to deal with and buy from. Would do in the future for sure.

16 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality service - happy customer here.

This is the kind of online shopping experience you hope to get from most online retailers but sadly don't. Superb service, fast order processing and dispatch, earphones arrived quickly and currently enjoying them! No issues whatsoever. Thank you chaps.

25 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Update on my April 2020 review

Last April I reviewed my purchase two weeks before of a pair of Dunu DK-4001 IEM from Advanced MP3 Players. I gave them full marks for that transaction. Unfortunately, within a couple of months the earphones developed a fault and in June 2020 I had to contact the shop to discuss further steps. A sales representative named Chris kindly offered to either replace the set or have it repaired. I chose replacement and within about a month I had a brand new pair shipped to my address. The IEMs are now working fine (I've tested them repeatedly both indoors and outdoors).

Communication with Advanced MP3 Players over the return and replacement of the faulty set was smooth. They explained clearly what steps were expected from me, how the process would run and roughly when I was expected to have the replacement (which had to take a bit of time, as they had ben out of stock on this particular item, due to the Covid-19 situation). I had a couple of emails from Chris updating me on the progress of my return ticket. The new set was dispatched to me via courier.

I've read a few negative reviews in here about how Advanced MP3 Players have handled other cases of customer contact and returns. I am happy to say, I have absolutely no complain for myself about my case (the faulty set was hardly their fault). Once again they get full marks from me for communication, helpfulness and clarity.

17 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

Bought a Cowon Plenue D recently and a minor problem with it was sorted quickly and efficiently by the staff and I was delighted with my purchase. Big thanks especially to Linda from Support!

Definitely would purchase again from Advanced MP3 Players 🙂

12 de março de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Speedy service

Speedy service! Ordered my DX160 Sunday evening and it arrived at my address in France on Thursday. A follow up order was placed for a ibasso 4.4 to 2.5 adapter which also arrived in four working days. Excellent! Both items (one was an “open box”) in perfect condition. I’m very happy with my purchases.

16 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Usb Sony mp3 player is fantastic u…

Usb Sony mp3 player is fantastic u charge it on ur computer or charger .u can down load music and transfer music into ur mp3 .it saves us money trust me .usb Sony mp3 player is so easy to use .no wire. Is amazing. I recommend to purchase a usb mp3 player is so much better

28 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Slow delivery

They promise 2-4 days delivery. Took 3 days to send an email reporting that the item was moved from the shelf to the desk and then another email to report that it moved to another desk. It took all together 6 days to arrive.
From other reviews I've learnt that they take time to check if you're not a risky business. I've learnt a lesson, If people speak in a nice accent it doesn't mean they are nice at everything.

Advanced MP3 replied that I've received normal service, if it's so then all customers get their goods in 5 days instead of 2-4. I often get inferior treatment because of my name.
It took Royal Mail less than 48 hours to deliver the parcel from Scotland to the Midlands via London, it took you 4 days to take it 2 miles to the post office.
I've never spoken to their salesperson, I meant that the Scottish accent is pretty.
The reviews mentioned that the controls has problems. I found that the control is very unstable and very stupid. The sound is hi definition but flat and boring. My desktop has hi definition and the same music sounds lively. I don't know yet what the reason is.

20 de dezembro de 2019
Avaliação não solicitada
logotipo da Advanced MP3 Players

Resposta da Advanced MP3 Players

Hi,

Allow me to explain what happened with your order.

Firstly, you placed the order at 10:38pm, when our office was closed. So we didn't see the order until we opened the next morning, when it was processed within an hour of our office opening.

As you have mentioned that you have read about our company before, I am sure you also seen that we use a fulfilment centre to pick and ship a lot of our stock on our behalf, including your order. This did take a couple of days before we were notified that the item had shipped, and you were notified accordingly. At this point, we are still within our estimated 2 - 4 working day delivery time.

The item shipped via Royal Mail and arrived one day late. I'd argue that at this time of the year it is understandable if Royal Mail suffer minor delays with shipping estimates.

I do still regret that your item arrived late, and I apologise for any inconvenience caused. I hope that you are satisfied with the item itself now you have it.

P.S. Your comment regarding the "nice accent" that our salesperson has is inappropriate and had no effect on the expediency of your order.

Avaliado com 5 de um total de 5 estrelas

Great customer service!

I have just purchased an amplifier module for my Fiio Q5s from this website. Great customer service, delivery time shorter than expected. I would definitely recommend this company.

17 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great choice and great support

Great choice of the best devices on the market. I purchased many items, all great! I just had a little problem with a device but the support is great and they helped me very fast.
Thank you Linda for great support! I very recommend this website.

31 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great products, outstanding service.

I have made several purchases with advanced mp3 players now and I have nothing but praise for them. Even when there has been a bump in the process of delivering my item, the team there went so far beyond the call of duty to sort things out. Chris in the sales team and everybody i have ever dealt with at advancedmp3players have been friendly, helpful and full of knowledge about their products and processes. Their product range is outstanding for anybody who is serious about the way they listen to their music. i cannot say enough good things about this company.

6 de agosto de 2019
Avaliação não solicitada

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