Air France Avaliações 

On 07 FEB 2022 I made a reservation for my wife and our two kids to go on a trip from Copenhagen to Paris and back. After completion of the booking process, I received the message "Your payment was successful! Your booking is now confirmed. We have sent a confirmation e-mail to: [my email address]" and I received the confirmation via e-mail minutes later (kept a screenshot of the initial message from Air France for later reference, which I am very happy I did today). On this basis I believed everything was in perfect order and we went on to book hotel and plan the itinerary of the vacation.

However, when I wanted to verify the booking less than 48 hours before departure I found the following message in Air France’s booking system: "Sorry, all the flights in this booking have been cancelled". As we had at this point in time already booked and paid for the hotel in Paris and made plans for our stay, we couldn’t just cancel our trip with such a short notice. Hence, I saw no other alternative than to rebook the original tickets right away. However, at this point in time the price of the exact same tickets was suddenly 470 EUR higher, which I was of course not willing to accept.

Already the next morning (Tuesday 15/03/2022) at 8 am I therefore called the Air France Service Line and thankfully I got to speak with a very service-minded agent by the name Brenda (after waiting in line for most of an hour!). She looked into the case, got help from colleagues and called me back with the message that the strange and un-announced cancellation of the original booking was caused by a system bug / technical issue on the side of Air France. In brief, Brenda informed me that my original booking had been "auto-cancelled with no notification"! Therefore, according to Brenda, I would indeed qualify for a refund of the price difference between the original booking and the new booking I had to make the preceding evening, i.e. I should qualify to get back the before-mentioned difference of approximately 470 EUR.

I straight away followed the instructions by Brenda and filled an official claim to get back the difference in price between my original tickets for Paris and the new tickets, which I had to book due to the system bug in Air France’s booking system. Along with the claim I provided my screenshot of from the original booking as well as a detailed description of the story (as provided here).

On this basis one should think it would be easy for Air France to deal with the case but once again they disappointed badly. When they finally answered my request on 31/10/2022 (after 230 days!) they wrote:

“On an internal audit, it seems that your initial payment was not successfully transferred. Please allow me to explain that when you made the booking, the authorisation code was generated and forwarded by the banks via their automated systems. Unfortunately, on this occasion, I note that your booking was confirmed, and the payment got cancelled. Whenever a booking is made, payment is blocked from the bookie’s account, which then gets validated by our robotic systems. Regrettably, the original authorisation code generated for approval of your payment was expired, and in the absence of payment, the tickets were never issued. However, I would like to clarify that as per our policy, we never send a reminder of payment or confirmed ticket until and unless the ticket is issued.”

This seems to be a rather longwinded way of saying: “Yes, we did indeed experience an IT glitch on our side as your booking was confirmed both on screen and via email while our IT systems malfunctioned, and we therefore didn’t manage to withdraw the payment. However, rather than contacting you regarding this issue we chose not to notify you in any way and rather than thanking you when you found out about our auto-cancellation yourself and made the required rebookings we chose to charge you more than twice the original price. Too bad - you chose Air France yourself”

It is not that the amount is that huge (I ended up paying 786 EUR rather than 313 EUR) but the lack of professionalism exhibited by Air France and their lack of customer service is appalling. And surely, I feel cheated big time. My family and I have always enjoyed going on vacations in France (we have been there 7 times over the past 10 years and in the past I have both worked and studied there) but unless I receive my money back as well as an apology I will do my outmost to avoid Air France in the future. Their conduct in this case is blatant cheating combined with absolutely sub-standard customer service.

So if you want to take my advice then avoid Air France if you can in any way!

Forsinket baggagen, ødelagt kuffert ved levering og Air france ignorerer mails om refundering af forsinket og ødelagt baggage.
Flyver ikke med Air France igen.

Very bad experience on my teenage son’s first cross-Atlantic flight, alone. Boarding personnel got him stranded in Paris, had to buy him new ticket & hotel, baggage lost on the way for 5 days, return flight he was charged ‘out of sequence’ fee (500 €) and had to listen to rude counter personnel.
Total: double price for flight and young son had worst every start on flying alone!

Air France is the WORST traveling company I have ever experienced. The service is completely non-existant, the flight attendants have an attitude and are all super arrogant. I will never ever book with airfrance again, I would rather walk to Denmark from France. DONT EVER BOOK AIR FRANCE

Okay oplevelse
Skulle flyve fra Billund til Paris og retur igen
Bil - Par: Fin tur men var 35 minutter forsinket
Par - Bil: Her var vi så 2 timer forsinket (og hvis man finder noget information om deres flyvninger så har denne afgang været forsinket 7 dage i træk....)
Men servicen var i top, personalet var glade og venlige, man får masser af information på mail og app og lækkert med en lille snack - hvilket helt klart trækker op

If I could rate lower than 0 stars I would. We travelled with Air France back in May (We are now in December). Unfortunately, Air France lost our baby stroller and one piece of luggage. We have still not been compensated for the lost bagage. I have written countless of emails and to the support on Facebook, website etc. The support email does not work and has been disabled. They are not replying to the claim messages. We have lost for more than 1500 Euro and with a brand new dual stroller, plus extra costs in clothes, stroller rental etc for a month in Mexico with lost luggage with nothing to show for!
Never in my life will I travel with a company that cares so little about the customer!!

Air France changed our connecting flight a week before departure, which resulted in we had to buy new train tickets and take an extra day of work, since we had to take a flight 5 hours earlier.
They are not responding to our claim even though Customer Service told us they would cover the expense, we just had to make a claim.

Hvis jeg kunne give den 0 stjerne så havde jeg gjort det! Men skal på ingen måde flyve med dette selskab, ved mindre man vil snydes! Vi har
Ikke haft andet end problemer med dem. Hvis fly blev aflys, og først ville de ikke om bookes. Efter en lang kæmp blev vi endelig ombooket. Da vi endelig kom frem var vires kuffert ikke med… Vi fik af vide vi bare skulle gå ud og købe tøj og nødvendigheds ting. Også ville vi efterfølgende få penge tilbage. Derudover fik jeg min kuffert udlever i lufthavnen på vejen, den vidste sig så at være helt smadret (manglede hjul og der var hul min kuffert). Jeg har nu flere gange sendt kvitteringer ind for alle de ting jeg måtte, og har stadig ikke fået penge, da min klage bliver afvist på grund af manglende kvitteringer. Problemet er bare, at kvitteringer er sendt med. De er fulde af løgn. Derudover nægter de også at udbetale komposition for det aflyste fly og min ødelagte kuffert. Og jeg har ved sendt alle rapporterne fra lufthavnen samt kvitteringer. Så vi står og mangler 8000 kr. som vi har lagt ud, 2x 1850 kr for det aflyste fly og 1400 kr for min helt ny kuffert, som er ødelagt. Kom aldrig til at flyve med det lært selskab igen, og ville ikke anbefalde det til nogen!!!

Altid meget god service ombord, gratis vin, øl, champagne og en sandwich

Det dårligste selskab …. De vil skide på folk. Har siddet på en tur fra new York til Paris, hvor man får udleveret en lille tæppe. Det hjælper så ikke ret meget når der bare er iskoldt og det trækker af helvedes til. Nu ligger vi så en hel familie syge… (economi) når vi så skal ud af flyet så har business class termo dyner liggende. Altså kan godt forstå der sksl være forskel på business og economi men det skal jo være på sæde størrelse, ben plads samt service. Det kan ikke være rigtigt at vi andre skal sidde og fryse i 7-8 timer… aldrig i mit liv jeg skal flyve med dem igen

Very nice staff on both flights, smiling and helpfully.
The coffea nd cake on the first rout was tasty and nice
The cheese sandwich and coffea, coke and water o the second flifgt was exelent, fresh with nicely put butter.
The embarment was smoth and well organize on both acacions . we really enjoyd thoos e connection flight
big cadeu to all staff. Blue member 5011190703

Vi blev bumpet fra et fly fra Paris til København og måtte vente hele dagen på at komme med hjem pga voldsomme overbookinger. Vi fik vouchers som undskyldning men jeg venter nu på 6. uge på at få udbetalte pengene - det er fuldstændig umuligt at komme i kontakt med Air France og jeg har forsøgt alle telefonnumre. Det er ELENDIG kundeservice!

Delta Airlines cancelled my flight at short notice which meant I had to stay overnight at JFK airport hotel.
I made a claim for hotel expenses and received an email informing me that Air France would handle the claim.
11 weeks later and an Air France representative informs me that my claim is still waiting to be processed and will be handled by a claim's agent in due course.
The representative could not say how long this would be.

Simpelthen ikke i orden. Betaler for sidde pladser med ekstra ben plads. De bliver så annullere af sikkerhedsmæssige årsager. Hvilket er helt ok. Kan vælge at SØGE OM REFUSION eller få andre pladser. Vælger andre pladser som jeg så lige skal betale for. Nu kan man så ikke komme i kontakt med dem for at få de første refunderet. Havde en kuffert der ankom 9 dage senere. Heller ikke her er der nogen hjælp at hente.
Kunne de få 0 stjerner fik de det.

Min kæreste og jeg skulle flyve til Paris den 14/10. Da vi ankommer 3 timer før, får vi at vide vi er sat på stand-by og vi er blevet valgt, fordi vi angiveligt havde de billigste billetter - selvom jeg nu ikke synes knapt 7000 for 2 personer er billigt. Vi fik ingen info om evt. kompensation eller hvornår det næste fly så ville være tilgængeligt.
Men den sure og ubehøvlede pige i skranken hos AirFrance fortæller, at vi er de eneste to flyet er overbooket med - så vi skal nok komme med. Da det er tid til at boarde, står der 6 andre på stand-by og venter. Vi kom med som de sidste, 4 andre måtte med et fly dagen efter. Det er bare ikke i orden. Har jeg aldrig oplevet med andre flyselskaber.

Min bagage blev mistet, det har taget over 2 uger for dem at aflevere, nu er mit vasketøj, som jeg ville have vasket nå jeg kom hjem helt råddent. Jeg prøver så at ringe igen og de for mig til at kontakte et nr der ikke virker og jeg for også en mail der med samme sender tilbage svar med at min mail er ugyldig og jeg skal kontakte deres kundeservice.
Nu kan jeg blive ved med at ringe rundt uden at få noget hjælp. Jeg vil gerne have erstatning for ødelagt tøj som stod mig kært, men det virker langt fra muligt at få fat på en ansvarlig.
Også det typisk umuligt at tale med en franskmand, altid på tværs og uforståelige

Vi fløj hjem fra Dubai -Cph med mellemlanding i Paris.
Vi blev chikaneret af andre passagerer, som ikke ville have at vi tog vores sæder tilbage.
Cabin crew rykkede os på premium plus pladser, og tog sig af de ubehøvlet passagerer, som fik at vide at alle må læne sædet tilbage når man er i luften.

Airfrance KLM is only of the few airlines, that acturally have costumer service by phone. Usally they are very helpful and service minded staff.
Traveling by this airline is always a good experience and the standart of service is the best you can expect from a european airline.

Went to France with my school class, everything went good and the flights were even faster than planed.

Da min families fly blev forsinket ved afgang på Kreta kunne vi ikke nå vores forbindende fly fra Paris til CPH.

Vi overnattede i Paris som rådgivet af Air France. Dagen efter tilbød de at flyve os via Amsterdam til Billund. Alternativt måtte vi vente endnu en dag uden sikkerhed for at finde et fly på 2. dagen.

Vi ankom forsinket i Billund lidt over midnat på 2. dagen. Her var der ingen forbindende offenlig transport til Ringsted, så vi lejede en bil og kørte hjem.

Så vi blev rådgivet sendte vi kvitteringer for +7000 DKK til deres kundeservice. Allerede 3 måneder efter vi sendte vores klage, har vi ny fået svar - de vil betale os 1377 DKK for vores besvær.