Airinum Avaliações 

193
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I accidentally bought the wrong size mask. To make it worse I received the mask and opened the package before I realized my mistake. I emailed the company and was told I could send the mask back and g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb system with very prompt revert in online interaction. Moreover excellent team work with beyond service mind standard. This really make me have more confident in the product quality and design... Ver mais

Avaliado com 5 de um total de 5 estrelas

I pre-ordered my mask and replacement filters in May and got it last week. The mask is very comfortable, at last I can breathe normally while wearing my protection. Moreover, it looks nice, what is im... Ver mais

Avaliado com 4 de um total de 5 estrelas

Regarding our order S35600 Finally we receifed all mask beginning octobre 2020 after allmost 2 months delay. So we are happy and satisfied with the quality of the masks and the wonderful packag... Ver mais

Detalhes da empresa

  1. Centro de Saúde e Beleza
  2. Loja de bolsas e malas

Escrito pela empresa

Providing urban health necessories since 2015. The Urban Air Mask by Airinum is the world's most advanced air mask with certified protection against air pollution, smog, PM2.5, pollen, allergens, and bacteria.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

193 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(193)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

There was a small issue with shipping of my mask out of Airinum's control. I contacted customer service about it and they responded super efficiently and went above and beyond in fixing the situation. Definitely the best customer service experience I have dealt with in the past year.

16 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Most Advanced Mask in the World

Airinum is one of the most innovative new companies of this modern era. They have truly pushed the boundaries of a unique and advanced product. The Air 2.0 Mask is without a doubt the most advanced mask in the world and the Lite Air Mask follows it with the same ingenuity. I’m a real happy customer...

12 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Safety and Style personified

Safety and Style personified! In the early pandemic days, there were no N95 masks in southern California. I then happened upon Airinum and placed an order as soon as I could. I wear my mask every time I leave the house, and I have such peace of mind. And then there is the beautiful style and comfort. The shopping experience is easy. Thank you

11 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really nice masks

Really nice masks, comfortable and makes me feel really safe whilst being super stylish 🙌 Nice CS as well, always helpful!
Excelente mascarilla 🤩

11 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent

It is such a good mask, specially considering nowadays. The best is the human team working behind. Always helpful when needed.

11 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BLACK URBAN AIRINUM MASKS…

Purchased 2 Airinum Urban masks and a plethora of filters when this pandemic started in March 20, 1 for my myself and 1 for my daughter who was reluctant for me to spend my money on an "expensive" mask. At the time the waiting list for stock was a few months and they eventually arrived end of July beginning of August.
As my daughter lives in London I was concerned for her safety not so much for myself as I live in a small city in Wales.
Well I was so glad I did make the purchase and so was my daughter as now she feels very confident in wearing the mask so I would say if you are thinking of buying a mask then this is the one.
It's a good fit and very easy to wear and breathing is easy. Ok its not very vibrant in colour but hey as someone very famous once said, 'You can have any colour you like as long as it's black".
We will be wearing masks for a long time to come so it's well worth it for your safety and piece of mind. Stock up on some filters too so you don't run out.
Be Safe, Be Happy
M REES

11 de março de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I have both masks

I have both masks, the urban and the lite, I like them both, but they do still fog my glasses. They fit well and are comfortable, but my children still complain that they are difficult to breath through and my husband said the urban made him feel claustrophobic if used for too long. The urban would give quite a bit of condensation and so my face felt wet if worn for any length of time, but having said all that they are still the most comfortable and reassuring masks I have found to date.

11 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great masks, best of what i have tried so far

Great masks! Apart from the incident on August 2020, who i believe is responsable for all the bad reviews, when the orders arrived later then promised, all other orders came in time and with no problems. The masks are a good quality, good fit, they are a ‘go to’ when i need to feel safer. Recently i bought the valve stoppers at a free shipping promotion and solved the problem with airlines restrictions. Totally recommend them, after trying lots of other masks on the market.

11 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product!
Expensive but it gives me more comfortability.
I use glasses so the nose cover helps a lot in order to my glasses don't fog up.
From scale 1 to 10 I would like to give 9.
There is not a perfect product, however this one seems to be one of the better ones.

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I took the time to read as many reviews…

I took the time to read as many reviews as possible and was totally surprised by the bad ones. My experience has been more than great, in fact, I bought one mask for me and one for my wife and they got home very quickly and after using them for a little while, I decided to buy another one for my little daughter and a second one for me cause I'm the one that has to go out more frequently.

I live in Mexico City and the only thing that has been a little problem is to make people understand that the valves can be completely blocked with the stoppers... that is the only thing, but everything else has been great with these masks.

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One mask to rule them all!

I discovered Airinum through a couple of Collaborations with companies I admire, Nemen and Human Made.

It’s so nice to finally have a high quality, well made option. I did not hesitate to purchase a pair for my wife and I. We ended up loving these so much, we bought 2 more and recommended them to many friends of ours.

I do not understand the negative reviews left for this product. For me, it hits all the right marks! Fashion forward, fully customizable with how you wear it, and it’s so much safer than the cloth masks people are wearing.

Customer service is also outstanding! They are friendly and respond so quickly. Other companies can learn a thing or 2 from these folks.

Do not hesitate to consider picking up an Airinum mask!

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best masks in the world

Airinum makes the best masks in the world. Not only are they super comfortable, which is so important, they protect me from the urban pollutants of LA and from pathogens. I’ve been wearing Airinum for 4 years now, and i breathe more easily and feel more energized compared to when I didn’t have the mask. I used the urban air mask 2.0 and I would love to try the new lightweight version. I’d only recommend Airinum to my friends and family. Plus they have great customer service!

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product! Great Protection!

We have had our Airinum Masks for approx. 2 years now with absolutely no regrets! I bought these to use during fire season as I suffer with severe allergies and asthma. I usually wear an N95 mask all through out the summer and was very thankful that I had these when the pandemic started and throughout. We have made it through the pandemic with no illness and never leave home without our Airinum masks. The fit can be adjusted to give you a snug fit and I like the fact that the skin of the mask can be washed. Great product.

10 de março de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great support on Airinum Air Mask 2.0

I ordered the Airinum Air Mask 2.0 in Large, but received the Small version. I contacted them via social media and was told that if I removed the plastic wrap then I could not return the product. If this were a cheap $5 or even $10 mask I'd dismiss that. But this is a $75 mask. Clearly there is significant mark up on the true value of the product. All that being said, once the support team identified that I was sent the wrong size, they sent me a new mask and let me keep the old mask to give to a friend. That's top notch support! I would just suggest that everyone be aware that there are no refunds on their products.

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb system with very prompt revert…

Superb system with very prompt revert in online interaction. Moreover excellent team work with beyond service mind standard. This really make me have more confident in the product quality and design. Well thought in small detail and always open minded in solving the problem and comment.

nYe

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company to deal with, amazing customer service, wonderful masks!

I ordered 4 masks in May, and because of the pandemic the Airinum company was inundated with orders and were struggling to get all of the orders filled. They kept me informed constantly, then when my order arrived, my other half who said no, no, I don't need one of those masks decided after trying that he loved mine and so I sent an unopened mask back and ordered him a different size. It was just about the Christmas holiday time and even with everything going on, everything went smoothly. I spoke to the customer service team who were great and told me what to do and when I would receive my exchange. The customer service is excellent and personal, so one feels as though they are doing their utmost to help. Brilliant masks and great customer service. The wait for the masks was very much worth it. I have since ordered another and am going to try the lite. Thank you Airinum.

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products and excellent custom support!

Both Airinum masks, the Urban Air 2.0 and the new Lite are awesome. I like the design and the comfort when wearing one of them. Besides Airinum has an excellent customer support. The team helped me out several times. The response is quick, friendly and very professional. Shirley, Elena and Nathalie were a huge help in resolving the problems I had ( forgot to mention the code by placing my order, return of items that were intended for a friend of mine, etc..).
I warmly recommend the products and the support!
Sandra C.

10 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Responsive customer service & good product

Fast and responsive customer service, when I had an inquiry. The mask itself is quite comfortable (if you chose the right size). I prefer this mask vs. regular masks, especially if you have to wear them longer. Nice side effect: They simply look cooler! Earloops are adjustable. They are not the cheapest ones out there but I don't regret buying them. Even bought some for my team and they are happy as well.

9 de março de 2021
Avaliação não solicitada

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