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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The worst airline I’ve ever seen with poor management. For goodness sake, how can you cancel a flight without informing your passengers, and we came waiting for check-in only but couldn’t see any... Ver mais

Avaliado com 1 de um total de 5 estrelas

As a landlord i was sold on a company that had its own roster of guests and who managed everthing better as ut was more personable. What a mistake to belive the sales pitch. They have hidden charges e... Ver mais

Avaliado com 1 de um total de 5 estrelas

We booked an apartment through Emily on airbnb. On arrival there was no one to meet us as had been arranged and when someone did arrive they did not know how to enter the property. When we entered the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First, Emily is a true Super Host. She and her team were prompt to respond, on-time & easy checkin and available quickly to address any issue or concern. The apartment itself is great: clean, spacious... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

61 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The worst airline I’ve ever seen with…

The worst airline I’ve ever seen with poor management.
For goodness sake, how can you cancel a flight without informing your passengers, and we came waiting for check-in only but couldn’t see any of your staff. We then started calling your customer care service line that are hanging calls on people, only to hear that the flight was cancelled, That’s very bad and poor management.
You don’t care to what happens to your passengers that has missed their businesses and life time engagements, those that has connecting local flights to continue their journey, neither do you care for people that you left stranded at Gatwick airport London, because someone came from outside London. Honestly, I’ve never had such horrible experience before.
At first when I told people I want to try your airline, they said I made mistake, and your actions proved them right.
THIS WILL BE MY FIRST AND LAST WITH YOU.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID those thieves !!!!

AVOID those thieves !!!!
Horrific service
Horrendous flats/apartments.
Terrible people !

I got conned with those people……AVOID at any cost. SHAME on YOU.

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Satisfied property owner on APOM

As a property owner on APOM, I was impressed with their level of attention from the beginning. All members of staff were courteous and punctual which made putting my home onto APOM a straight forward operation. I needed to update a few things around the house to make it into a rentable condition, and APOM were helpful with suggestions. These updates were needed in any case so I was happy to do them. Upon returning, my home was as I left it, tidy and clean. There was no trace of anyone having stayed here, and I know that is due to the efficiency of the APOM team.

21 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No Transparency- hidden charges- they sell one thing and give you another

As a landlord i was sold on a company that had its own roster of guests and who managed everthing better as ut was more personable. What a mistake to belive the sales pitch. They have hidden charges everywhere with little or no transparency.We had an issue with a shower that required me to down glass panels making it a Health and safety matter they advised me that they would still send the renter in. I refused as i felt it was risky as someone could get hurt walking into a shower that had exposed floors and unsecure glass panels with Plumbers working. They did not care about the tenants safety but just the commission .

1 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing hosts

Amazing hosts, a beautiful apartment. All in all a great experience with them :) Highly recommended!

8 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Terrific experience!

Stayed at a wonderful flat managed by APOM in London. Terrific communication, responsiveness and high standards. Knowing how smoothly everything went the first time, I would definitely work with APOM again!!

11 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Make Emily rich

This company is all about make Emily (the owner) rich. It is how much money she can extract from you. I was stuck with this company for 2 years pre pandemic. When the pandemic struck all the bookings are cancelled with zero compensation. When I put the property back on the short let platforms Emily tried to extract a fee from one of the new agencies. I had NO CONTRACTURAL relationship whatsoever with Air Peace of Mind but Emily wanted a fee from City Relay. Guess what : I did not go anywhere near city Relay as a result. Emily kept using photos of my property on her website to try and attract more business. I informed her she had 24 hours to remove them. She finally took them down. I still check regularly though to make sure she is not using them. She put her commission up to 30% of the rent after the pandemic, Anyone who pays anything like this needs their head examined. She introduced special pricing software when APOM managed the property. The software recommended £600 a night over Xmas / New Year. They took a booking that I then had to decline. I told them the Xmas rate was £1k per night as it had always been. They went back to the guests and told them the rate was £1k not £600 and they happily paid it. I was telling them how to do their job.

Cleaning of the property. Very hit and miss. I asked Emily to get the cleaners to water the plants in the window boxes. I was told the watering can was too heavy for them. I provided a jug but again they would not do it. All the plants subsequently died. Emily expected me to go to the property 2 or 3 x a week just to water the plants. round trip 1 hour each time. I gave up having any plants. With my new agency, Hello Guests, all the plants are watered every time the cleaners go.

Emily is an ex lawyer and frankly it shows. It is all me me me with her. So in summary if you are looking to hugely over pay for a substandard agency then this is the place for you.

9 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Air Peace of Mind Airbnb with Emily at the helm is terrific. A company with heart!

This was our second time staying in this lovely flat managed by Emily of Air Peace of Mind. She is TRULY a Superhost! Although the property is nearly always booked, we got lucky with our travel dates and were so very pleased to return to this flat. We did not have a single issue or difficulty during our entire two week stay. Quite the contrary: the property is in an absolutely incredible location, you are not surrounded by tourists or crowds at all, and if you are a walker it is outstanding and right by the Thames and many beautiful streets. Emily is a truly responsive and caring host: she puts heart and a lot of work and good thought into her management. The Wi-Fi is top notch, the bed is comfortable, the flat is very quiet (except for some helicopters involved in filming a movie nearby but that was temporary), and it has a full fridge and kitchen and a Waitrose nearby so you can really cook your own meals while staying there. A super stay altogether, not to be missed! Emily and her company are Airbnb DONE RIGHT! Bravo to all involved, and I hope to be back! More than five stars!

29 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I really want to keep this place all to…

I really want to keep this place all to myself, but I will be nice and share. The perfect home in the perfect central London location. Surprisingly spacious for a mews house. Check in and out were easy, host communication was clear and concise. Being in the heart of London but tucked away in Connaught Village is such a treat!

5 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding

I have been to many air bnbs, and Emily's stands out among the best. It is clean, light (2 skylights and a tube light in the bathroom), and beautifully furnished with interesting art. It is absolutely quiet on top of all the other great things, including its fantastic, central location. Get ready for a wonderful stay...

19 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful experience

Wonderful home. Attentive and helpful service. Not only would I recommend Plum Guide and APOM to friends and family, I already have!

22 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and a source of honest, impartial advice

Felt I had to write a review about Air Peace of Mind to share how enormously helpful and honest they are - even to the point of giving advice that might lose them money (but they'll do it if it's right for the client). I dealt mainly with Emily Bruce-Watt, their MD, but I'm confident all the staff are high calibre. Highly recommended to landlords everywhere.

6 de setembro de 2021
Avaliação não solicitada

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