Preordené un nendoroid desde diciembre del 2025, me llegó apenas en julio del 2026, tardó como un mes para que lo enviarán pero fuera de eso llegó bien con todo lo que prometía y con todo intacto. Ca... Ver mais
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Veja o que dizem as avaliações
I've ordered from Aitai two times, both times for limited edition and out of print items. The first time, they were able to fulfill very quickly and shipped lightning fast. The second time the item wa... Ver mais
Still waiting for something I ordered nearly a year ago. I don't want to give up on it but I feel as though they have no plans on fulfilling my order and are waiting for me to just refund it.
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... Ver mais
A empresa respondeu
4,1
Muito Bom
393 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great for foreign countries like South Africa!
Company has great communication about order delays or issues. Very transparent and doesn't hide any information, the shipping to south africa was quite fast, just under a month, compared to places like amiami which take over two months to deliver express. Overall great experience.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We thank you for leaving us a review of your shopping experience with Aitai☆Kuji! Our team strives to always provide answers for any customer's concerns and we're happy that you felt this way! We're happy to report to our Shipping Team that our packages are shipped quickly and efficiently and will always ensure to quality check all services are up to standard for any orders!
Perfect
Perfect! Preordered JUMP Festa goodies and everything was delivered sooner than I expected. Excellent service.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for sharing your shopping and shipping experience with us! We hope that you will continue to shop with us for any JUMP Festa or Shop items to come~
Very happy with my delicious in dungeon…
Very happy with my delicious in dungeon lucky bag. I absolutely loved ♡ every item! It came with a large acrylic (largest acrylic stand i have ever seen ●● ) Shenshi stand, and Laios dressed as a mushroom dangling from another mushroom keychain. It came with a mandrake spinner keychain. It's hard to explain both keychains but they are very unique in their design and so nice I almost don't wanna use them. This was my first time purchasing a lucky bag from this company and I will definitely be trying out more lucky bags!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for shopping our Fukubukuro Lucky Bags and we're so glad to hear you were happy with your purchase! Our team always makes sure to curate each lucky bag so they may include a wide variety of items we offer for each series! Feel free to share your lucky bag wins on social media and be sure to tag @AitaiKuji~
Very nice customer support (Claudia)
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review, and we're happy that our Support Team was able to assist you with any questions you had!
Tracking updates were well done!
Plenty of notice on shipment and arrival of item(s) ordered. Very good experience.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear that you were satisfied with our system services, which include notifying you of shipments and updates on your order! Thank you for shopping with us and we hope that you will choose to shop with Aitai☆Kuji in the near future~
Very nice shopping experience.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're glad that we were able to make it an easy shopping experience for you! We look forward to helping you for any orders you may have with us again~
I had a very pleasant experience
I had a very pleasant experience. I only ordered a simple notepad, nothing breakable or large but it was delivered reasonably fast and I have nothing but good things to say about my experience. I suggest doing business with them based on this one experience.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to be able to provide an easy and efficient order experience! We hope to be able to assist you on any future orders you may have with us~
Absolutely brilliant service and item!
Absolutely brilliant service! 100% happy with the figure, it is perfect and excellent quality! The service around ordering and sending to New Zealand was excellent, friendly helpful emails and regular tracking updates. Highly recommend this shop!
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're happy that you were satisfied with your order! We are glad that from start to finish you enjoyed our services and we hope you will continue to choose Aitai☆Kuji for any hobby merchandise in the future~
Excellent service 💯
It was my first time ordering something through Aitai kuji and I have to say I'm very pleased with the experience. My items were "as order basis" so I had to wait for like a month and half, but everything went smoothly, when I had an inquiry they answered me pretty fast and the have a page they send you once your package has been sent so you can track it.
I'm happy with my Twisted Wonderland and Lilia merch and I'll definitely buy more stuff, I just hope they will have more Twst merch in the future (considering the anime is coming in October!).
Big thanks Aitai kuji, you rock!
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for choosing to shop with Aitai☆Kuji and we're always happy to hear that we are able to provide unique products that may be harder for customers abroad to purchase! Be sure to sign up for our newsletter for any new products that may be announced as we anticipate a ton of Twisted Wonderland goods to be released shortly after the anime debut~
Ordered my Gold Silver 25th anniversary…
Ordered my Gold Silver 25th anniversary items and they got here secure. Despite the lil snags in time and item acquisition, this was a good service overall and communication was great.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We really appreciate your patience and understanding of the complications that occurred with our team trying to acquire the Pokemon Gold and Silver collection and happy to hear we were able to ship out your order! We hope that issues like this will not occur in the future and that you will continue to shop with us in the future! Thank you for shopping with us and we hope you have a great day!
Wonderful Kirby items!
The items that I order from Aitai Kuji are adorable in person! I have ordered from Aitai Kuji multiple times over the last two years, and I've never had a problem with the items and/or the delivery. I always get exactly what I've paid for. My last order was delayed due to an item not being in stock. I wish they would have reached out to me and offered options on what could be done, because I ordered the items for Christmas, but I had to reach out to them to get everything figured out. Other than that one "glitch" I have been extremely happy with the company overall.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a detailed review of your order experience! We're happy that you have chosen to shop with us for such a long period of time and only that your recent shopping experience took longer than expected to ship. Our team is always looking to improve our services and has already noted to look into a system to inform customers of delays. We hope you will continue to shop with us again and you will be able to see improvements~
Wonderful!
Products arrived safely and as advertised! Will order from again in the future:)
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy that your package was delivered safely and that you were satisfied with your purchase! We look forward to providing our goods and services to you again~
Great service
It's nice that I can buy these items that aren't available everywhere from this website.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We always try our best to provide both exclusive and unique items that are hard for customers to find outside of Japan! Please be sure to sign up for our newsletter to be first notified of all the new items we add to the store~
My experience with Aitai Kuji
I was kept updated throughout the process, and I moved address while waiting for the order and was able to update my address very easily, the customer service team is great! The package itself came with no damages, and was packaged well. I’d highly recommend buying from here if you want a product from that doesn’t ship to the UK, as Aitai Kuji will ship it :D!
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review! Our team is happy to hear that all your inquiries and package delivery met your expectations! We're always glad to be able to provide services to hard-to-acquire items exclusive to Japan so fans can all enjoy hobby merchandise around the world! We hope you will continue to shop with us for any future goods you may be interested in~!
Item received in great condition.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for sharing your experience and we're glad you were happy with your purchase! We hope you have a great day and that you will choose Aitai☆Kuji again for your hobby goods!
It took longer than expected to receive…
It took longer than expected to receive or purchase, which was disappointing because we had ordered it for a Christmas gift. When we asked for information about our order, we received a quick and kind response letting us know how the ordering works, and now we have actually received the gift. It was in good condition and we are happy about our purchase. We especially were happy about the quick responses by email from the company. We would definitely order again from this company. Thank you.
18 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We really appreciate your patience during the holiday season as the orders can get very hectic! We're so glad that our Support Team was able to assist you with any questions you had and that overall you were happy with the purchase! We are working to better improve our services including order time processes so we hope that if you choose to shop with us again, you will see a difference~
great experience from first time buyer
delivered faster than expected(2 weeks worth of wait b/c of processing purchase). came in a well-protected packaging. exactly how I wanted!
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear your package was delivered in great condition! We always make sure our packages include the necessary materials to ensure a safe delivery. We hope you will choose to shop with Aitai☆Kuji again in the future!
As a first time buyer from AitaiKuji...
As a first time buyer from AitaiKuji, it was an adventure!
It was a pre-order, I waited 5 months, and the delivery to my Country took one month, but the item arrived in perfect condition and well packed! Although I paid some Customs Service to my Country's delivery company, it was an exciting and anxious journey! I think I'll buy something more in the future!
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We appreciate you taking a chance with us and we are glad that you were happy with your experience! We're sorry for the delayed order process as our team is working towards improving our speeds but are glad that you were satisfied with your purchase! We look forward to continuing to fulfill your future orders with us~
I have been using Aitaikuji for 6-7…
I have been using Aitaikuji for 6-7 years now. They are the most convenient way to get official event goods. Be patient with their service and shipping under the understanding that there is a process to getting these limited availability goods.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for being a loyal customer with us and we're happy that you continue to choose to shop your hobby goods here! We are working to improve our services and hope you have been able to see our progress and as we continue to strive for better services for our customers~
Cool items and good prices
I've ordered multiple times from them and everything always arrives safely. Pretty cost effective, too. Items usually end up being cheaper on here than if you were to purchase them in a North American store/site. I've had great experiences with their customer services and will continue to order from them!
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for your detailed review and for continuing to shop with us! We always try to price our products with our customers in mind to ensure they are happy with their purchase experience! We look forward to helping you with any of your future orders~
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