Preordené un nendoroid desde diciembre del 2025, me llegó apenas en julio del 2026, tardó como un mes para que lo enviarán pero fuera de eso llegó bien con todo lo que prometía y con todo intacto. Ca... Ver mais
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Veja o que dizem as avaliações
If there were 0 stars, I'd put it. I've actually waited about 3+ years for a package to arrive. Within that time frame, no one has contacted me, I had to ask them every time. Apparently, they are wait... Ver mais
A empresa respondeu
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... Ver mais
A empresa respondeu
I ordered the lifesize Pikachu plush, and due to external shipping suspensions between Japan and Croatia, my package was delayed twice and returned to their warehouse. It took 3 months in total, but... Ver mais
4,1
Muito Bom
391 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Happy client!
From now on, I will buy everything from Aitai kuji. It was a problem with my order and Claudia solved it with understanding, kindness and the best solution for me. Great site and great person.
18 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review of your overall experience with the order process and communicating with our Support Team! We're always happy when customers shop and leave happy with our services! We hope we will be able to assist you with any future orders you may have with us~
Had an address change
Had an address change, they got back to me super fast and they are super friendly!
18 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear your questions were quickly resolved with our Support Team and happy with our services! We look forward to helping you with any future orders you may have with us~
Good customer support!
I'm a dummy and didn't realize I ordered after the pre-order period ended. The customer support gladly did notify me about my issue. Thank you by the way Claudia! I did get my Travis Touchdown sunglasses eventually. They're so rad!
13 de agosto de 2024
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're happy to hear our Support Team was able to answer any questions and you had! We completely understand that pre-order release dates can be complicated and appreciate your patience with the delivery. We are glad that you were overall satisfied with the services we were able to provide and hope to assist you again in the future~
Thank you very much for the Fukubukuro…
Thank you very much for the Fukubukuro bags! It was worth the buy!
14 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for shopping our annual fukubukuro lucky bags! We are glad that you were happy with your pulls and you can look forward to our lucky bags again next year when we will have new items to add to them!
Monster Hunter Wilds Controller
Very Fast and Good Condition
14 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear your package was delivered quickly and to your satisfaction! We hope you're enjoying playing Monster Hunter Wilds with your new controller!~
Good quality and good delivery time
Good quality products and they arrived very quickly and kept me updated on the status of the delivery! Very happy.
13 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are glad that you were satisfied with your purchase! We hope you will continue to shop with us for any hobby merchandise in the future!
Good Japanese Import Seller
Shipment took 9 days to Germany. Everything was well packed and customer support is also very friendly.
13 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear that your package was delivered quickly! We always ensure to provide the best service our customers can enjoy and glad this was achieved with your order! Thanks for shopping with Aitai☆Kuji~
Love this store!
They always respond quickly and professionally to any inquiries about my order! Love shopping with them. Wish the shipping prices were lower but that's not the fault of AK.
10 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for sharing your shopping experience with us! We are happy that our services met your expectations and completely understand your concerns about the shipping. Sadly, we must go by the shipping rates which is why we offer several couriers as we work to find the best rate for packages to be shipped by. We hope for your understanding and that you will continue to shop with us again~
Overpriced
Some of their merch is very overpriced, they also charge high shipping prices for basic delivery with USPS, it can take weeks or months for them to send an order and provide almost no updates unless you contact them.
11 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We thank you for leaving us a review! If your chosen shipping method is Standard Air Mail, the only courier is by USPS with EMS being the other method apart of Express Air Mail. Our shipping rates are based on the international shipping rate from Japan, and with the fuel rate of planes and our contracted rates, we must put our shipping accordingly.
Depending on whether the item you purchased was a pre-order or an As Order Basis item, the processing times vary from anywhere between 1-4 weeks to arrive at our warehouse to 4-12 weeks if it is from China. All information on processing times can be found on our FAQ: https://aitaikuji.com/faq/.
For any further questions and concerns, please feel free to send us further information through our Contact Form: https://aitaikuji.com/contact/. Thank you and we hope you have a great day!
reseña
Me avisaron nada más enviarse mi pedido de que estaba en camino y días después de que faltaba poco para el reparto. Además llegó muy protegido y en muy buenas condiciones.
10 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review of your shopping experience! We make sure customers are informed of statuses as quickly as possible and happy to hear your package was delivered quickly and efficiently! We hope you'll choose to shop with us again soon~
Constantly kept informed and excellent…
Constantly kept informed and excellent products!
5 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We thank you for leaving us a review of the communication and delivery of your order! We hope to be able to assist you again in the future for any orders you may have with us~
I ordered 2 Lucky Bags from Aitai Kuji…
I ordered 2 Lucky Bags from Aitai Kuji and I was super impressed with what I got for the price! Everything from the customer service down to actually receiving my order was superb! If there’s ever a lucky bag promotion again at the end of the year, I definitely will be buying it again!
5 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for purchasing our annual fukubukuro lucky bags and we're happy to hear you were satisfied with your order! When we have our fukubukuro lucky bags again next year, we can't wait for you to receive a new batch of goods!
AWESOME AWESOME AWESOME!!!!!!!! n really quick and service…
Order came in really quick and service was awesome. Would definitely recommend to buy from! Happy customer!!
3 de março de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're happy to hear you were overall very satisfied with our services! We hope you will continue to shop with Aitai☆Kuji for all hobby goods on your wishlist~
Leaves your sanity "on order basis"
I have had three orders with this website. Three orders that I've had to contact customer service to find out the tracking for. The most recent one I was given the runaround so much that I filed a PayPal charge back under buyer protection. They had told me the item wasn't there yet and they would maybe, if not delayed, have it in a week- but magically after filing the claim demanding my money back, after two months of waiting beyond the release date, I had a tracking number in under 8 hours. What this website refuses to tell you is that anything listed as an "on order basis" means they don't actually have it. They have not even confirmed that the item is available. Once you pay, they act as a proxy and they will go and place an order for the item on your behalf. I have seen some people waiting for the upwards of a year and never get anywhere... That being said, you are better off finding an actual proxy. All this website is going to do is waste your time, withhold your money, and send you canned email responses when you finally get unhappy about it. Save yourself the trouble. Unless you are willing to fight with their customer service to get your items, you may never get them and the site will not take the time to notify you that there was any sort of availability issue. Then they'll make it sound like It's your fault for being impatient.
Edit: hey look, the same exact canned response I got 3 times already. Amazing how I complained and now they magically got the item "recently" when previous messages said I needed to just wait, be patient, or it would arrive next week (two months passed the release day and 2 weeks after the same items became available on AMAZON of all places). No mention of my previous two orders that had the same problem, either. It seems if I don't complain, they don't ship anything. I will never order from them again and I don't suggest anyone else does either.
Edit2: oh good, they're proving it by sharing my order details in public. The last 2-3 orders they just didn't ship until I messaged them asking for it. This one, they straight up lied. I first messaged Jan 21, then Feb 24 and stopped trying Feb 26th. They told me Feb 26th that I needed to wait another week at best to be shipped because they didn't have it. So they lied. Point blank. If I hadnt pitched a fit, I doubt they would have shipped it at all and they definitely wouldn't have said anything. I already emailed 3+ times before this. One stars and claims are the only language they speak.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are very sorry to hear that you were unsatisfied with your order experience with us! We are aware that you placed an order for China-sourced products, specifically the Genshin Impact miHoYo Wriothesley Theme Impression Series Backpack, that was released late January 2025. Our suppliers for Genshin Impact are sourced directly from China with stated estimated delivery times taking between 4-12 weeks to deliver to our warehouse. As the item was released late January 2025, the parcel was shipped from our supplier on January 22, 2025, and was just delivered on February 21, 2025. This is exactly 5 weeks within the estimated delivery period of 4-12 weeks. If you email us, we can provide proof of this delivery time for your bag. Please refer to our FAQ that states delivery times for China-sourced products: https://aitaikuji.com/faq/.
Our Shipping Team just recently stocked the item into our warehouse and our system then indicated the order was ready to ship. Your order was then pushed as an urgent order to be shipped due to your previously submitted inquiries urging a shipment. We adhered to your case to prioritize your order to ensure it was shipped as soon as possible.
We can also detail the statuses that were processed for your previous two orders. We can confirm that your order placed on October 23, 2022, was placed for As Order Basis China-sourced products that were shipped on November 30, 2022, which was also within the 4-12 week order period.
We have a record that you inquired about your order placed on June 13, 2024, and we informed you that there were delays that did affect the Genshin Impact miHoYo Diluc Ragnvindr Necklace past the 12 week mark. However, we did offer an initial refund to you which you declined as you wanted to wait for the item. We then received an email from you requesting the refund be processed on November 1, 2024, to which we processed the refund and shipped the remaining Genshin Impact miHoYo Teyvat Zoo Giant Plush Mascot all on the same day.
We understand your frustrations, however, we processed your order in accordance with the correct operations we adhere to. Unfortunately, any delays that may occur during transit are out of our control as we are not the shipper of the package from China to Japan. China-sourced products may take long to ship due to the strict operations and customs processes our supplier must follow. We again apologize for the stress the situation has caused and appreciate your understanding of the order processes.
We always strive to be transparent with customer orders, so when an issue is brought to our attention from either a review or an email, we look into the problem to see what happened. Since our team recognizes your case, we want to provide further information on what happened. This is just our standard practice. If you would like to discuss further, please feel free to email us at any time by our Contact Form: https://www.aitaikuji.com/contact. Thank you for your understanding.
Good communication and fast delivery!
Good communication and fast delivery!
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear you were satisfied with the updates we were able to provide for your order and that it was delivered quickly! We hope you will continue to choose Aitai☆Kuji to shop any hobby merchandise~
Good service
Shipped sooner than initially thought. Plushie came fast and was in safe wrapping.
Thank you!
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for shopping with us and sharing your experience! We're happy that your plush was delivered quicky and safely. We hope you will choose to shop with us again in the near future!
Atai Kuji - Lucky Bags - A lucky New Year!
Was delivered quickly after release. The Lucky Bags I ordered arrived safely and well protected against accidental damage during transport.
The Apothecary's Diaries: Cute buttons, mini-shikishi & acryl-standee
Twisted Wonderland: many pretty buttons + 2 nice bookmarks
The Legend of Zelda: a tumbler, a small handtowel, a "Last One"-Ichiban Kuji prize ♥
I am totally satisfied with the items I received. If this is what my luck has in store for me at the beginning of 2025, I'm looking forward to the rest of the year. ;-)
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for purchasing our annual fukubukuro lucky bags! We're always glad when customers are happy with their pulls from the bags and really appreciate you reviewing what you received! We hope that you will shop our lucky bags again next year and are just as lucky~
Package arrived in great condition
Package arrived in great condition. Any questions or concerns I had was answered promptly
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We hope that you were happy with your purchase! We are glad that you were satisfied with the delivery of your package and that our Support Team was able to assist you with any questions. We look forward to helping you with any future orders you may place in the future~!
Great for foreign countries like South Africa!
Company has great communication about order delays or issues. Very transparent and doesn't hide any information, the shipping to south africa was quite fast, just under a month, compared to places like amiami which take over two months to deliver express. Overall great experience.
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We thank you for leaving us a review of your shopping experience with Aitai☆Kuji! Our team strives to always provide answers for any customer's concerns and we're happy that you felt this way! We're happy to report to our Shipping Team that our packages are shipped quickly and efficiently and will always ensure to quality check all services are up to standard for any orders!
Perfect
Perfect! Preordered JUMP Festa goodies and everything was delivered sooner than I expected. Excellent service.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for sharing your shopping and shipping experience with us! We hope that you will continue to shop with us for any JUMP Festa or Shop items to come~
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