If there were 0 stars, I'd put it. I've actually waited about 3+ years for a package to arrive. Within that time frame, no one has contacted me, I had to ask them every time. Apparently, they are wait... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... Ver mais
A empresa respondeu
I ordered the lifesize Pikachu plush, and due to external shipping suspensions between Japan and Croatia, my package was delayed twice and returned to their warehouse. It took 3 months in total, but... Ver mais
Very happy with my order from Aitai Kuji. I had a few pre-order items, so shipping took a little longer than usual, but everything arrived in perfect condition. I love that they ship to my area and th... Ver mais
4,1
Muito Bom
390 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Completely happy with everything
Great quality! Everything came carefully packed home. I got also a quick and friendly answer to my support request and all in all im very very satisfied with my order. Will definitely buy here again! :D
19 de setembro de 2025
Avaliação não solicitada
SCAMMERS
SCAMMERS, absolutely disgusting business practice. My package was returned to the sender at customs for no fault of my own. It’s not like I didn’t pay the customs fee or my shipping address was incorrect. I have received many packages abroad at the same address with no problem before so I’m assuming it must have been an error on their part that caused it to be sent back. Now they’re saying I have to pay the shipping fee again or get a refund only with store credit along with an additional “restocking fee”. Are you serious? So because of their error they get to pocket my money for nothing. Absolute scam, avoid at all costs. Any reputable seller would allow you to refund when it’s something that’s so clearly their fault
Update: they’re absolute jokes. They mentioned a refund in the reply and like I said before, it’s only for store credit and also with a hefty restocking fee. As if I would ever shop here again. I’m going
through my bank and paypal instead of these crooks
28 de agosto de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We sincerely apologize that your package could not be delivered and was returned to us. Please kindly note that once an order has been shipped, all transit and delivery processes are handled directly by the courier—in this case, USPS for Registered Air Mail. Unfortunately, we are not given control over or visibility into why a package is rejected at customs or returned, unless a reason is explicitly provided by the courier.
Our store policy states that shipping and handling fees apply per shipment, which is why a reshipping fee is normally required if a package is returned. However, since your order was returned without any clear explanation from USPS, we will request an investigation through Japan Post to clarify the reason for the return.
In the meantime, we would like to work with you to find the best resolution. Once we receive more details, we will provide you with the available options, which may include reshipping or a refund. To ensure your case is handled promptly and with full transparency, we kindly ask that we continue this discussion via our support email thread, where we can share updates and solutions directly with you.
We have already processed a refund for your order as the refund stated in this review was an offer that would override the store credit offer. While our store policy typically requires returned packages to follow specific procedures, we made an exception in this case to ensure your concerns were resolved as smoothly as possible.
We truly value your business and will do our best to resolve this matter to your satisfaction.
Exelente tratamiento
Todo en excelente estado, y muy bien empaquetado
25 de agosto de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're happy to hear that your package was delivered safely! We hope you will choose to shop with Aitai☆Kuji again soon~
Do Not Purchase From Aitai Kuji
I had a horrible experience with Aitai Kuji. I placed an order for two shirts from Graniph (which were out of stock on Graniph at the time) that were on an "as order basis," which as far as I understood, meant they would only get the item from the supplier and ship once a certain threshold of orders was met. That's fine, and I understood the possibility of my items not getting fulfilled. However, after I placed my order with Aitai Kuji, I saw those items go back in stock with Graniph for quite some time. Since I had already ordered with Aitai Kuji, I did not want to double order and left it alone. Eventually, the items went back out of stock on Graniph, and then afterwards, Aitai Kuji contacted me to let me know that they were unable to procure one of the items. That was very frustrating, but not completely unreasonable. What made me leave this review is that the entire time, their communication with me was horrible. I received emails from them marked "URGENT" and would reply within the hour of receiving them, and they would not reply for days. I'm not even sure if they read those replies because I ended up having to submit questions to them via their online form. Furthermore, I placed the order with a 1000 yen off 3500 yen coupon. When they were unable to fulfill one of my items, the other one was still worth more than 3500 yen, yet they removed half of the discount for some reason I did not understand. When I reached out to them about this, they ignored my email. Extremely poor customer service. My item also took almost 3 weeks to arrive from when it was marked as shipped, where other similar sites I've used took less than a week for comparable shipping prices. If their communication was any good and if I felt like they respected me as a customer even a little bit, I would not have left this review, but here we are.
23 de agosto de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We sincerely apologize that your experience with us did not meet your expectations. We completely understand your frustrations regarding the handling of your Graniph order and the difficulties with communication.
For the Yusuke Nakamura Graniph Big Silhouette T-shirt Yojohan Time Machine Blues item, the cancellation was due to our suppliers being unable to fulfill it. In these situations, our team actively contacts alternate suppliers and visits local stores in Japan in an attempt to secure the item. Unfortunately, despite these efforts, the item was unavailable, and we regret that we were unable to provide it for you.
Regarding communication, we understand how important timely responses are. Our records show that we responded within our standard 1–3 business day timeframe, but we recognize that this did not meet your expectations. We are actively working on improving both the clarity and speed of our communication so that future customers have a smoother experience.
As for the coupon discount, our system calculates savings proportionally across items in the order. When one item is canceled, the discount is automatically adjusted to reflect the items that remain. We understand this may not have been clear, and we apologize for any confusion caused.
We truly regret that this order left you disappointed. Your feedback is valuable, and we will be using it to improve both our communication and the transparency of our policies moving forward.
No issues, great support
Never had any issues with them, always received the items in great condition. Customer support is kind and quick to respond!
20 de agosto de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for leaving us a review, and our team is happy that you did not experience any issues with your order! We're glad that our Support Team was able to assist you with any questions you may have had and that you were satisfied with your purchase. We hope you will shop with Aitai☆Kuji again in the near future~!
I don't recommend anyone to shop there
I don't recommend anyone to shop there. I ordered several things in December. all were available. I waited until March but I didn't get any notification about my order. I then wrote to customer service myself to find out what was going on with my delivery. The answer said my things had to be picked up from an other Store and then dont know when.
strange because the products were available. Two months later I wrote again and I got exactly the same canned answer. After eight months I received a notification from PayPal that I would receive a partial refund. I was angry at that point. I wrote to customer service again to see if I could cancel the order. the answer was no. After 8 months I have now received half an order of which everything was available. I understand that you can't simply cancel orders. That's also on the website. But it's not my fault that something was advertised to me that didn't exist. I feel fooled. That would be the same if I buy a car with extras and I'm later told that the car doesn't exist but we'll send you the extras but you can't cancel the whole thing. have fun with it. What annoys me the most is that it was shown to me that the things were available and that no one wrote: hey, the things aren't there. You could have simply written a pre-order and it would have been ok if the items were no longer available. on the whole: never again. There are now so many other retailers that offer the same thing but have better service.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Aitai☆Kuji
We sincerely apologize for the difficult experience you had with this order. We understand your disappointment, especially as the items showed as available at the time of purchase.
For the My Hero Academia Baseyard Tokyo collaboration, our team personally visited the venue multiple times, including both Tokyo and Osaka locations, in an effort to secure all requested items. Unfortunately, certain products, including the limited T-Shirt and Ballpoint Pen in your order, had already sold out at the event and were never restocked online as initially anticipated.
As noted in the product description, on-site collaboration items depend on availability at the venue, and if we are unable to secure them, affected orders are refunded after the event. While we hoped a later online release would occur, none was announced, and ultimately, a refund was issued so that customers would not be left waiting indefinitely.
We completely understand how frustrating this was, and it was never our intention for you to feel misled. Our team worked to obtain as much of the order as possible, and refunding the unavailable products was the last option we could offer under these circumstances.
We value your feedback and will continue improving our communication so that expectations are clearer from the start. Thank you for sharing your experience with us.
Happy with the service
I had pre order items that were sent at the due date and once it was shipped it came really quickly even though I am in France. I had a number to track my order and everything went fine ! The items were well wrapped, everything is perfect despite the long distance :)
Just a reminder for my follows europeans : please remember you probably will be getting taxes at the arrival, but it id to be expected but it still add a cost to the order (which totally doesn't have to do with AitaiKuji but it's important to take it into consideration)
I am really happy with my order !
5 de agosto de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for choosing to shop with Aitai☆Kuji, and we're so glad to hear you were satisfied with your purchase! We appreciate you including the information regarding possible import taxes as it is noted during checkout, but sometimes customers may miss this important note! We hope you will choose to shop with us again in the near future~
Safe page and authentic
The page was easy to navigate and use, very clear with waiting times, I found the item I was looking for that was sold out anywhere else. Plenty of good reviews gave me confidence I could get my item and was not a scam. The item came well packaged and arrived safe and sound! Now that I know this page is super safe, from payment to authenticity of the products and care for the package, I want to keep buying from it, as authentic anime merch, specially finding variety, is hard to find in my country.
22 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are very thankful that you chose to shop with us for the first time and that you were happy with your purchase! We always ensure all products are authentic and offer a wide variety of items so fans can get these exclusive items! We look forward to your next purchase with us and thank you for choosing Aitai☆Kuji for your anime and video game merch!
customer service and packaging
When I needed to update my address after making the initial preorder the customer service I received was quick and polite and my figure came in well packaged and in perfect condition.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're glad that our Support Team was able to promptly assist you and that you were satisfied with your order! We look forward to assisting you again in the future with any orders you may place with us~
Best customer service
Claudia is the sweetest and always helpful with questions 🥰🥰
29 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear that our Support Representative was able to assist you with any questions you had! If you have any other questions in the future, we look forward to helping you out again~
Great packaging
Great packaging! Box was safely packed, no dents or scratches. Came in less than a week too! Very worth the long preorder wait!
30 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for leaving us a review and we're happy to hear your package was delivered safe and sound! Pre-orders take a while to process but are worth it in the end for customers who can enjoy their purchase! We hope you will continue to shop with Aitai☆Kuji~
This is a legit company, but takes so long for it to ship out
I finally got my order in the mail after a month long of waiting. I was really worried that this was a scam, but thanks to some reassurance from users on YouTube and Reddit. I purchased the AOT mayla skirt dress from this website since the original sellers had sold out at the time.
Audrey did a wonderful job at being honest with my emails and thank god that FedEx was transparent with me on this.
I want to take off one star is because it’s overpriced.
17 de julho de 2025
Avaliação não solicitada
Thankful for this service!
My order was delivered perfectly, in a sturdy yet compact packaging. I truly appreciate services like this exist. Most Japanese merch websites don't accept foreign credit cards and won't ship overseas.
Thank you!
16 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We thank you for leaving us a review of your order experience! We're happy that your package was delivered in great condition, and always glad to be able to provide Japanese merchandise for all fans! We hope you will choose to shop with Aitai☆Kuji again soon~
Will never pre-order anything here…
Will never pre-order anything here again!
The Aerith music box was ordered on the second week of April 2024 and magically got cancelled last week (July 2025) after being postponed 3 times.
Funny enough, 7 days before the cancellation, they assured me everything was going well and thanked me for my patience....... I've waited 448 days to NOT receive this post surgery treat to myself, you are very welcome.
On the second postponement in November, I politely asked if one of the items I ordered at the time could be cancelled, but the answer was 'no, we do not do refund'.
Well a more accurate sentence would be: 'We do not do refund when it's not convenient for us'.
So, since the surprising and unexplained refund of the Music Box, I have received no communication, no explanation, no apologies, no commercial gesture and frustratingly no answer to my emails since.
I suspect my box is now being sold on Ebay from a member of their team and my interactions with them have demonstrated that nothing they will say can be trusted.
Do yourself a favour, look everywhere else and think twice before purchasing with them.
16 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are truly sorry for the frustration and disappointment this situation has caused, especially after such a long wait. We completely regret that we weren’t able to meet your expectations, both in the outcome and in how we communicated with you throughout the process.
The Aerith music box faced multiple delays due to a defect that affected the playback speed from its original release back in March 2025, which unfortunately led to a production shortfall. While we had originally been assured that our reservations would be fulfilled, we were later informed that we would not receive enough stock to cover all customer orders. This final decision came suddenly and left us with no option but to refund some customers, including yourself.
While the issue originated with the manufacturer, we take full responsibility for the lack of transparency and follow-through on our end. Your request deserved a timely, thorough response, and it’s clear we failed to provide the level of care and communication you had every right to expect.
We also understand how the earlier refusal to cancel one item, followed by a surprise refund on another, felt inconsistent and frustrating. Our policies were created to follow manufacturer restrictions, but we recognize how they can come across as inflexible, and we will be reviewing them in light of your experience.
Lastly, we want to firmly assure you that no canceled items are resold on third-party platforms by our team. We understand how this situation may have led to suspicion, but that’s not something we engage in or allow.
We once again apologize for the outcome of the situation and value your feedback as we’re taking this seriously as we work to improve how we manage long-term pre-orders and delays in the future.
Never disappoints!
Always very nice ordering from this website <3
12 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for always choosing to shop with Aitai☆Kuji! We look forward to helping you with any future orders you may have again with us!~
Great Customer Service
Claudia was amazing to assist me with my question, it helped me alot, such amazing customer service, it has been awhile since i last pre-ordered from here i had a wonderful experience the first time, this will be my second time from pre-ordering from them.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
11 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for choosing to shop with Aitai☆Kuji again! We're always glad when customers return to shop with us with a better experience than before! Feel free to always contact our Support Team who will be more than happy to help with any questions you may have~
Arrived surprisingly fast!
Really easy to order and fast shipping. Box arrived nice and secure.
Thank goodness there's somewhere we can get all these lotto prizes overseas! 10/10 will order more.
11 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're always happy to hear when we can provide Japan-exclusive merchandise for fans abroad! Thanks for leaving us a review of your order and shipping experience with us! We hope to help you again soon~
Preorder cancelled over a year later
I preordered the Aerith Music Box on 2024/05/05 and got a cancellation notice today, over a year later, with a refund. Unfortunately I can't really obtain this item anymore, as only scalpers are selling this item for over 5x the original price now. I wish I had ordered from other channels then I might have received the item. Support did not really reply to my emails after a business week.
For other items that are not so highly rare/sought after, I think this can be a good place to buy, but I don't think I can trust this store again. I received the other small items that I ordered, and I think those were well packaged.
10 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We sincerely apologize that your experience with us was affected by the cancellation of the Aerith music box. This item faced unexpected and significant production delays due to issues with the music playback speed. While we initially believed our full reservation would be fulfilled, we were later informed—closer to the release date—that only a portion of our order would be supplied.
Our Product Acquisition Team made every effort to secure additional units from other official Square Enix sources, but unfortunately, no additional stock was available. As a result, we had no choice but to issue refunds to those affected.
We truly regret the disappointment this caused and want to assure you that we did everything within our capacity to fulfill your order. Thank you for your understanding, and we hope to provide a smoother experience for you in the future.
Buena respuesta para un problema en mi pre-compra..
Tuve un problema con un pedido de productos de Final Fantasy IX, me comunique por correo con ellos y me ayudaron, tomo un poco de tiempo cuestiones de vacaciones pero me resolvieron sin tanto problema.
9 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear that our Support Team was able to assist you with a processing order! Please feel free to reach out to our team anytime for any other questions you may have~
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