Preordené un nendoroid desde diciembre del 2025, me llegó apenas en julio del 2026, tardó como un mes para que lo enviarán pero fuera de eso llegó bien con todo lo que prometía y con todo intacto. Ca... Ver mais
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Veja o que dizem as avaliações
If there were 0 stars, I'd put it. I've actually waited about 3+ years for a package to arrive. Within that time frame, no one has contacted me, I had to ask them every time. Apparently, they are wait... Ver mais
A empresa respondeu
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... Ver mais
A empresa respondeu
I ordered the lifesize Pikachu plush, and due to external shipping suspensions between Japan and Croatia, my package was delayed twice and returned to their warehouse. It took 3 months in total, but... Ver mais
4,1
Muito Bom
390 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer service
Good customer service, good products. Packaging is always safe and durable. Thanks!
9 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review! We're happy to hear you were helped by our Support Team and satisfied with the delivery of your package! We hope you were happy with your purchase and look forward to helping you again~
I waited 10 MONTHS for my order :D
I waited 10 MONTHS for my order :D
I ordered the Clamp Exhibition merch in August 2024, since it was marked with "Release Oct/Nov 2024". After not hearing anything about my order by December, I contacted the shop. They told me that they couldn't get the merch yet, and will try again on the next possible date. In January/February 2025.
Okay, fine. I will wait I guess.
By March or April I contacted them again, since I was slowly losing interest in this order. They told me the same thing again. And I mean I really get it. Its exhibition exl. merch - BUT I asked to cancel the order, since I was going to visit Japan in May 2025 and could pick the stuff in shops by myself at this point. Just to be told that they don't offer cancelations/refunds. And that they will wait till May for the official release and that I will get my order in JUNE 2025!
At this point I was just pissed. I got the order in late June 2025. Ordering it in August 2024.
On top I had to pay 30€ taxes, making this whole experience just sad. I won't ever order again here.
I bet this shop is okay for merch that is available, but not for pre-order. Making customers wait for 10 months. I couldn't even be happy about my Clamp merch after this whole thing.
24 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We humbly apologize for the delays that occurred with your order for the on-site Clamp Exhibition items. We completely understand your frustrations for the delays and would like to explain that on-site items often incur delays depending on the availability of the items that must be picked up at the time of the event.
We indicate an on-site disclaimer on product pages that indicates that if our team cannot pick up all items at the time of the on-site exhibit or event, they will be acquired from a general release that occurs at a later date after the exhibits have ended. Please refer to our "On-site (Events, Cafes, Pop-Up Store, etc.) Products" section in our FAQ for further information: https://aitaikuji.com/faq/.
The exhibition started in Tokyo, and we received a very high number of orders, we must pick up items based on the earliest order date. Due to strict purchase limits for items, it takes our team multiple visits, including reserving dates, to acquire products. When not all items can be picked up at the time of the initial exhibit, our team will then wait for the Osaka exhibit.
Unfortunately, this situation affected your order to which it was then secured from the general release which items were released at the end of May 2025. From the release date, shipments take 1-2 weeks to deliver to our warehouse from the suppliers to as the package took longer than usual to ship due to the high number of processing exhibit orders.
We apologize for the delays that greatly affected your order experience and try our best to make sure all orders are completed based on the pickup and general release system all exhibits have. We hope for your understanding and hope you may shop with us again in the future!
Ho ordinato una figure da Aitai Kuji
Ho ordinato una figure da Aitai Kuji, tutto è andato perfettamente. Non conoscevo il sito, ma sicuramente comprerò di nuovo da loro perché tutto è andato liscio.
Li ho trovati tramite un'inserzione su instagram, e hanno veramente tantissima roba su qualsiasi fandom!
Lascio la recensione in italiano perché ho avuto difficoltà a trovare recensioni da connazionali.
1 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thank you for leaving us a review and choosing to shop with Aitai☆Kuji! We're happy to hear that you were able to find us through Instagram and that you were satisfied with the overall shopping experience! We can't wait for you to shop with us again in the future~!
Really good!
The Aitai☆Kuji team was very communicative and was very helpful on lettingme know the updates on the package! When the preorder shipped it came very quickly!
30 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're so happy to hear that our team was able to keep you updated and that your order arrived quickly! We truly appreciate your support and look forward to serving you again soon~
I’ve been eagerly awaiting this musics box
I’ve been eagerly awaiting this music box for a while now. Aitai kept me up to date with shipping, wrapped the item with care ensuring it would arrive in perfect condition.
1 de julho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for sharing your review! We're glad to be able to ensure all packages are protected for a safe delivery. We hope you were happy with your purchase and look forward to you shopping with us again~
SET acrílicos BNHA JUMP GIGA primavera 2024 - El Salvador
Es la primera vez que pido algo de AitaiKuji, soy de El Salvador y mi paquete del set de acrílicos de la portada JUMP GIGA primavera 2024 de BNHA, arribo intacto!
30 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We thank you for choosing to shop with us for the first time and ecstatic to hear you were happy with your overall purchase! We look forward to helping you with any other orders you may have in the future!
Product didn't look as advertised
First time placing an order with Aitai Kuji and the product I purchased did not look like what was advertised, and I'm disappointed. I didn't mind the waiting since the item was As-order Basis and that's completely fine - it's something I'm used to, not my first waiting rodeo. But I was excited and trusted that the plush looked exactly as it was pictured (which was the sole reason I bought it) and unfortunately it doesn't. Now I'm stuck with something I don't even want.
28 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are sorry to hear that you were not satisfied with your purchase! Please submit a ticket with our Support Team, which can verify if the item you received is considered defective or not: https://aitaikuji.com/contact.
Product photos may vary from the physical item that is sent, as it depends solely on the manufacturer. Please note that this disclaimer is indicated in our FAQ: https://aitaikuji.com/faq/.
Fast shipping
Fast shipping, assistente really useful! I love the product i received! Thank you!
28 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're glad you were satisfied with both the delivery and help from our Support Team! We hope you will continue to choose Aitai☆Kuji for all anime and video game merch in the future~!
I needed support to change a shipping…
I needed support to change a shipping address for a pending order and they solved the issue within the day. The customer service is kind and trustworthy, as they listen and don't just give cookie cutter answers. Waiting for my plushie now! :)
23 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for sharing your experience with our Support Team and we're happy that they were able to assist you with your ticket! We can't wait for you to get your order~
Thank you a looooot
Thank you, every thing is perfect, to order, to follow, and to receive. I would never have the chance to get this product if you didn t exist
23 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're so happy when we are able to provide popular items for fans to enjoy! We hope you will continue to shop with us for any of anime and video game merch~
They never bought my item and didn't tell me ;-; Now it's too late.
I ordered a Vanitas Ring from Mochijun's 25th anniversary pop-up store through Aitai Kuji in January. It was supposed to arrive in May. While friends who ordered through other sources had already received theirs, I heard nothing.
After contacting customer service in June, I learned that my order had never been placed due to a one-per-person item limit. However, I was never informed of this. Had I not reached out, I would never have known. This delay meant I missed the final chance to buy the item elsewhere, as I only found this out 3 days before the event ended.
I received a refund quickly, but the lack of communication caused me to lose something I really cared about. If you really care about the item and need clear communication, please be cautious.
This was my first and last experience using Aitai Kuji.
I’m sharing this to help other fans avoid the same heartbreak. Be vigilant and stay in touch with support if you choose to order through them and ensure your order is fufilled.
15 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We humbly apologize for the circumstances that affected your first order experience with us and completely understand your frustrations! On-site event items often times have strict purchase limits that require our team to visit on multiple occasions to fulfill customer orders.
For the Pandora Hearts x The Case Study of Vanitas Marui 20th Anniversary POP UP SHOP Journey Through Blue Vanitas Ring is a limited item that our team can only purchase 1 per pickup. Thus, it takes us several visits to pick up orders from the Tokyo and Osaka events.
All on-site products and our FAQ include disclaimers that in the event items cannot be picked up at the time of an event, often times a general release will be announced at a later date, and orders will continue to process until the items are all fulfilled: https://aitaikuji.com/faq/. This is confirmed by the PH15th official website stating in their bio that items from the event will be announced for a general release: https://x.com/PH15th.
We offered an option to refund the order, as you stated you wished to no longer wait for the item. We again apologize for the delays and hope for your understanding regarding the on-site order processes and disclaimers stated on our store. We appreciate your understanding and hope you have a great day!
Une commande reçue abîmer et pas neuf.
J'ai commandé une Lampe Arcane.
Je l'ai reçus dans un état horrible : Boite abîmer énormément, lampe pas ranger correctement dans sa boîte, lampe remplie de griffure partout (tout laisse à croire qu'elle a était utiliser, donc on ne m'a pas donner une lampe neuf) et défectueuse...
J'ai payer cette lampe avec la douane pratiquement 100€.
J'envoie donc un mail pour essayer de trouver une solution, on me répond avec un assez gros délais mais normal ils sont occupée ! Au début l'équipe est assez compréhensive, cependant part la suite celui qui vend la lampe à essayer de trouver des excuses en disant que il y a un film plastique à retiré sur la lampe, je fais 2 fois une vidéo montrant qu'il n'y en as pas, que la lampe est bien abîmer... (preuve du coup, que la lampe n'étais pas neuf si de base, il devais y avoir un film plastique !).
Au début on me propose de renvoyer la lampe, ce que je refuse car je devrais repayer la douane et c'est très cher ! On me propose alors de me rembourser seulement 17€ alors que ce n'est même pas la moitié du prix de la lampe. Je demande alors si on peux me renvoyer une lampe, ou qu'on me rembourse intégralement le prix de la lampe... la réponse ? Aucune. On ne me répond plus maintenant... Moi qui voulais repayer des objets intéressants, je vais me retenir... ce n'est pas professionnel de ne pas donner un objet neuf et d'ignorer les mail surtout quand on est en faute...
Peut-être que mon avis feras réagir.
14 de maio de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We humbly apologize in advance to hear your disheartened experience with your order! We have looked into the details of your order and apologize for the prolonged delays regarding the quality check of the defective product. Unfortunately, this process takes a long time, depending on the requested information that the supplier and manufacturer require to complete their investigation.
Our records show that our Support Team honored your request for a full refund and allowed you to keep the item without needing to return it, an exception to our standard policy for defective products. We hope this resolution helped improve your overall experience with us, and we appreciate your understanding.
Received the delivered box mildly…
Received the delivered box mildly roughed up, some of the items container inside were rough up. Thankfully the items inside were intact but there was fear of them being broken/damaged
20 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are sorry to hear that your package was damaged during transit! Unfortunately, we do not handle the transit and delivery of packages, as it is carried out by shipping couriers.
Items sourced from China may include packaging flaws. Please refer to the "What should I do if the items in my package were damaged or lost in transit?" section in our FAQ for further information: https://aitaikuji.com/faq/. Please send our Support Team a ticket that includes photos of the packaging and we can confirm if the packaging was affected by this: https://aitaikuji.com/contact/.
We appreciate your understanding and hope you have a great day!
Quality items at a decent price
Quality items at a decent price. Shipping is reasonable and everything was well packaged!
18 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're happy that you were happy with your shopping experience! We hope you will continue to choose Aitai☆Kuji for your anime and video game merch~!
First time buyer!
As a first time buyer, I was curious how my experience would be, or if it was a scam site. Whenever I had a question, or concerns about my order, they were able to answer and offer reassurance via email. All I had to do was wait and see.
I had pre-ordered a product and, while it took a bit to get to their warehouse after their presumed release date, I received my item within a week of it shipping out, which was unexpected (thanks Japan and Canada). Everything came in great shape and nothing was broken or dented! I will definitely be buying from Aitai Kuji again in the future! Thank you!
11 de junho de 2025
Avaliação não solicitada
Perfect service
Perfect service, fast shipping. Excellent as always. I will order again.
11 de junho de 2025
Avaliação não solicitada
Is nice but is too little
10 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We are sorry to hear that the item you ordered was smaller than you anticipated! We try our best to always include dimensions or measurements for items, but sometimes suppliers do not put dimensions, and we are unsure of the size of an item until the item is ready to ship.
Please feel free to submit a ticket with our Support Team and they can check to see if this was the case for the item you purchased: https://aitaikuji.com/contact/. We appreciate your understanding in advance!
Received the item in good condition
Received the item in good condition. Customer service is patience and helpful.
4 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
We're happy to hear you were satisfied with your purchase and that our Support Team was able to assist you! Thanks for choosing Aitai☆Kuji and hope you will continue to choose us for any anime and video game merchandise!
Satisfied with experience
I received my order! I also contacted customer service for questions and received a quick response. Thank you.
13 de maio de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for leaving us a review and we're glad that our Support Team was helpful with any questions you had! We hope you'll shop with Aitai☆Kuji again in the near future!
General Experience with Aitai☆Kuji over the last year
This is my fourth or fifth order from Aitai☆Kuji by now and every single time the whole process from ordering to delivery goes through flawlessly.
Customer Service also responds rather fast and in a quite positive manner to any inquiries like my Address-change or asking about a Preorder.
I can and will keep recommending the Store to anyone seeking merchandise from Japan.
Keep up the good work folks♡
3 de junho de 2025
Avaliação não solicitada
Resposta da Aitai☆Kuji
Thanks for continuing to shop with Aitai☆Kuji! We are always happy when customers are satisfied with all the services we can provide to ensure a successful purchase experience! We look forward to assisting you in any future orders you may have with us~!
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