Alan Gregory Music & Musical Instruments Avaliações 

65
•
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Stay AWAY from the company. Order placed at the beginning of Nov and 4 months later the items have not been received. They haven't replied to any of the many emails and never answer the phone number... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a Hiscox Euphonium case recommended to me but these are incredibly difficult to get. My case had fallen apart and I was travelling to a contest in under a week. From my initial contact, James from... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Avoid it at all cost. Should have read these reviews before going there. So...ordered an item, payed for it, no mail ou whatsoever explaining when will I receive the package, opened a claim in... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a Yamaha violin for my daughter's birthday. Violin didn't turn up, so contacted shop who told me that violin would take 30+ days to arrive. Asked for refund, but they didn't refund payment, so... Ver mais

Detalhes da empresa

  1. Loja de música

Informação fornecida por fontes externas variadas

A Multi-Specialist Music Shop providing a wide range of Brass, Strings, Woodwind, Guitars, Accessories and Sheet Music.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

65 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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1,6

Todas as avaliações

(65)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disgusting company

Disgusting company, shop elsewhere. We purchased a flute case online on 10/12 and it never arrived. No correspondence from them so we had to call them on 21/12 to be told the flute bag wasn’t in stock and they were just waiting to see if it came back in stock. No apology, nothing. They only thing they could offer was a refund. As this was part of a Christmas gift this left a lot of running around to get an alternative on time. It’s 27/12 and still no refund, have had to escalate through PayPal.

27 de dezembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service

Order made online and emailed confirmation received very quickly. Further emails received re dispatch and expected time of delivery. Item arrived quickly, safely and in excellent order. Recommended.

22 de novembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this shop

Ordered a Yamaha violin for my daughter's birthday. Violin didn't turn up, so contacted shop who told me that violin would take 30+ days to arrive. Asked for refund, but they didn't refund payment, so had to use Paypal payment dispute service to get a refund. No communications from shop or an apology. I guess they have cash flow problems. Avoid.

30 de setembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brought Stentor case but it is fake

Brought Stentor case but it is fake. The real Stentor cases have a metal logo on the case and also the inside protective cover has the Stentor logo on it.

Update: Used for 6 months and stuff has fallen off and also started to fray. Quality is poor.

21 de agosto de 2017
Avaliação não solicitada
logotipo da Alan Gregory Music & Musical Instruments

Resposta da Alan Gregory Music & Musical Instruments

Hi Michael, thank you for your feedback here.

We must assure you that all Stentor cases are ordered in directly from Stentor themselves so we wouldn't expect any issues like this.

Please note we have found that not all cases that come in from Stentor have their logo, I have just checked a few Violin cases and found no logos on them.

Feel free to contact us again if you have any further questions.

Avaliado com 5 de um total de 5 estrelas

Fast reliable service

Fast reliable service. Always seem to have the item I want in stock so I get it really quickly. The first place I look for musical things I need as the price is always very competitive. I would recommend them to anyone.

19 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful man on the phone provided good advice regarding a cello case, it was dispatched and delivered exactly when promised.
Highly recommended!

28 de junho de 2017
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Ordered 'in stock' book

Ordered 'in stock' book on Friday, despatch seems to have been on following Monday. £3.50 p&p I hoped would mean a same day turnaround. Book arrived on day needed but not before causing some anxiety to pupil.

28 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Needed inexpensive, lightweight violin case. Good price. Item as described. Prompt delivery at appointed time. Excellent service.

28 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best price fast delivery friendly …

Best price fast delivery friendly customer service highly recommended

21 de junho de 2017
Avaliação não solicitada
logotipo da Alan Gregory Music & Musical Instruments

Resposta da Alan Gregory Music & Musical Instruments

Hi Rowan, many thanks for your review and please visit our site again soon!

Avaliado com 5 de um total de 5 estrelas

Ordered a flugelhorn practice mute with …

Ordered a flugelhorn practice mute with a minimum of fuss. Good price and excellent service - received as stated and well packaged. Would certainly have no problem returning for future purchases.

15 de junho de 2017
Avaliação não solicitada
logotipo da Alan Gregory Music & Musical Instruments

Resposta da Alan Gregory Music & Musical Instruments

Hi Stuart, many thanks for the review, glad to have been of service!

Avaliado com 5 de um total de 5 estrelas

My grandson was very pleased

My grandson was very pleased, his parents had no idea you could purchase such things, he now goes to piano practice showing of, thanks a lot

8 de junho de 2017
Avaliação não solicitada
logotipo da Alan Gregory Music & Musical Instruments

Resposta da Alan Gregory Music & Musical Instruments

Hi Valerie, thanks for your review and your purchase. We hope that your grandson continues to keep up the practice!

Avaliado com 5 de um total de 5 estrelas

I've ordered a propac trumpet gig bag

I've ordered musical instrument accessories on many an occasion from Alan Gregory Music and have never been disappointed. Quick and easy ordering, fast delivery, well packaged and for a great price.

8 de junho de 2017
Avaliação não solicitada
logotipo da Alan Gregory Music & Musical Instruments

Resposta da Alan Gregory Music & Musical Instruments

Hi J! Many thanks for your review, we always try our best to give the best service possible and we're glad you were pleased with your purchases.

Avaliado com 1 de um total de 5 estrelas

Product in catalog not available

I ordered a set of double bass strings. 1 week after, i ask the status of my order, i am told i will get an answer soon. 2 weeks after, i get email telling the product cannot be delivered and i am asked if i want another brand or a refund. I asked for refund, 1 week and few days after, I got the refund. Note that the article d***l f*******s is still available for sale, with a low stock!

25 de maio de 2017
Avaliação não solicitada
logotipo da Alan Gregory Music & Musical Instruments

Resposta da Alan Gregory Music & Musical Instruments

Hi Eric, we're very sorry for the problems with your order, your refund has now been completed and should be back with you very soon.

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