Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... Ver mais
A empresa respondeu
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... Ver mais
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Ennerdale Road, SY1 3LD, Shrewsbury, Reino Unido
- 01743648604
- alanward@cousinsfurniture.co.uk
- www.alanwardfurniture.co.uk
4,8
Excelente
502 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
On July 6
On July 6, 2020, Cousins, a family-operated furniture business, announced its growth by acquiring Alan Ward's flagship store located in Shropshire. Furthermore, Cousins plans to revive at least one of Alan Ward's three remaining stores in the surrounding counties, signaling an optimistic expansion move.
4 de fevereiro de 2026
Avaliação não solicitada
We left very happy and entertained
We left very happy and entertained! No pressure selling made sure we were happy with our order to the team who delivered the bed. Just a great experience from the start! 👏🙌
7 de março de 2025
Avaliação não solicitada
The children's beds I bought for my…
The children's beds I bought for my kiddos are not only adorable but also very sturdy and safe.
very professional. Love the settee and chair. Great quality
5 de março de 2025
Avaliação não solicitada
Tom was an excellent representation of…
Tom was an excellent representation of your company. He went above and beyond what was required. Will return to purchase more bedroom furniture.
6 de fevereiro de 2025
Avaliação não solicitada
The entire buying process was…
The entire buying process was hassle-free, making it a great experience overall.
Very helpful and flexible from the purchase transaction through to the deliver of the furniture. 🙌
5 de setembro de 2024
Avaliação não solicitada
We left very happy and entertained
We left very happy and entertained! No pressure selling made sure we were happy with our order to the team who delivered the bed. Just a great experience from the start! 👏
26 de abril de 2024
Avaliação não solicitada
The children's beds I bought for my…
The children's beds I bought for my kiddos are not only adorable but also very sturdy and safe.
16 de dezembro de 2023
Avaliação não solicitada
This store has been closed for 3 years
1 de junho de 2023
Avaliação não solicitada
I am extremely pleased with the office…
I am extremely pleased with the office chair I purchased from this furniture store. The chair boasts excellent quality, providing comfort and support for long hours of work. Additionally, the fast delivery service ensured that I received the chair promptly, making it a convenient and satisfying shopping experience.
17 de maio de 2023
Avaliação não solicitada
The lamp table is incredibly well-made…
The lamp table is incredibly well-made and has exceeded my expectations. The entire buying process was hassle-free, making it a great experience overall.
3 de abril de 2023
Avaliação não solicitada
Thank you
I would just like to say a big thank you to Dave and Tom
for the excellent customer service nothing was to much trouble from beginning to end. And the table looks amazing. Thank you again.
REGARDS
SYLVIA
16 de setembro de 2020
Avaliação não solicitada
Brilliant service Cousins. Thank you
This review is for Cousins not Alan Ward!
I have just spoken to the most helpful, professional and friendly member of staff at Cousins and she’s given me all the information I required for them to honour my order that was placed with Alan Ward. She was absolutely brilliant and if this is the type of customer service that will be offered at Cousins, they’ve just got one more customer. Well done, Cousins.
9 de julho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Dear Mr & Mrs Williams,
Thank you for taking the time to leave us feedback, we do appreciate it.
We are delighted to hear that you have received excellent customer service. We will be sure to pass this feedback on.
Our intention is to always keep our customers happy and may we take this opportunity to welcome you to our family business.
All the very best
Cousins Furniture
Google Alan ward
Google Alan ward, Shropshire star for latest developments.
7 de julho de 2020
Avaliação não solicitada
July 6 Perhaps this is the reason why we have not heard anything!!
July 6, 2020
TOP STORIES
Cousins expands with acquisition of flagship Alan Ward store
Family-owned furniture retailer Cousins has purchased the flagship Shropshire store of Alan Ward and says it will additionally reopen at least one of its three other units across neighbouring counties.
6 de julho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Dear Helen Calcutt,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
We ordered a Parker Knoll Suite on…
We ordered a Parker Knoll Suite on March 11th (with a £1k deposit) which was due to be delivered at the end of April. Unfortunately Covid 19 came along and things were put on hold but since then we have heard that the company has gone into liquidation and it is absolutely impossible to get any response either by telephone or via their recommended e-mail link. I think the fact that they are not having the courtesy to update customers with outstanding orders appalling. Fortunately I used my credit card to pay the deposit (as security). But it would be nice to know whether to consider the order void so that we can move on and use another retailer to actually end up with the suite we ordered. The uncertainty is not acceptable. We have used Alan Ward in the past and have always been happy, but this is disgraceful.
5 de julho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Dear Graham Sheen,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Lost our furniture and full payment
Whilst disheartening to see so many in the same position, we too ordered and fully paid for over £4K of furniture (sofa and bedroom), and got a call on the day of delivery to say they had closed for business. I drove to the delivery warehouse in an attempt to take our furniture and caught two employees leaving the premises with their belongings who were told all staff had been made redundant. We’re distraught as my wife is due to give birth in 3 weeks, and we have no sofa for our home or beds we were due to move into and given it take 10-12 weeks, are desperate to collect goods we paid for. Sorry to hear everyone else is having issues. I’m appalled at their approach to handling customers through this.
4 de julho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Dear Gurpreet Sohal,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Robbed by Alanward furniture company.
Ordered a sofa in February rang in may to be told it Will arrive on time which was mid July well that must have been a lie for a start it’s disgusting that nobody has been told or even a phone call explaining what has happened they took £600 from us , this is not good I think they must have known when they took peoples money.
3 de julho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Dear John Cosgrove,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Come on Alan Ward do the decent thing…
Come on Alan Ward do the decent thing and contact your customers or at least declare that you have gone in to Administration/Liquidation so that customers can proceed with chargeback claims. It’s bad enough that you’ve taken our money!! Let people have the furniture that is paid for and now sat in your warehouse or let us be able to try and claim our money back. Not contacting your customers or declaring you’ve gone out of business officially is cowardly and despicable!! Also, why is your website still active????
2 de julho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Dear Jeanette Lynn,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Alan Ward update..
Alan Ward update..no news and no response, called in at the Winsford store completely shuttered and Landlords possession notice on the door. Next door store confirms our fears
1 de julho de 2020
Avaliação não solicitada
Awful customer service
Paid a 50% deposit on a sofa beginning of February with a 10 week estimated delivery, had a phone call mid March to say it would be in the warehouse ready for delivery around the 13th April. I didn’t hear anything from Alan Ward however due to Covid-19, presumed it had been delayed. I the rang the office at the end of May to be told they had no update on the sofa and to call back on the 1st June as that’s when the factories were reopening. I then tried calling at the beginning of June just for the phones to be ringing out. I’ve sent numerous emails asking for an update and had no reply. I’ve now seen that they’ve supposedly gone into administration, the only chance of seeing any money again is for me to try and get my money back via the bank. I find it appalling that they’ve taken so many people’s hard earned money and not had the decency to contact us. The website is also still up and running for in stock orders.....I wonder how many people will purchase items and not receive them? Buyer beware!!!
30 de junho de 2020
Avaliação não solicitada
Resposta da Alan Ward Furniture
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.