I'm not one to usually leave reviews but credit where credits due It was so easy to book airport taxi on app and received all correspondence straight away but I did ring office on a couple of occa... Ver mais
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Veja o que dizem as avaliações
Just used Albatross Cars to collect us from home in Chellaston and take us to East Midlands Airport and for a return journey to home a week later. The drivers were on time, courteous and friendly. On... Ver mais
I've been using Albatross for a number of years for transfers to/from the local airports and generally had no issues. However, last weekend I booked one of their taxi's to take my wife and I for a spe... Ver mais
Booked a wheelchair accessible taxi on their website for Sunday 27th at 1:30, got given a booking code and all was great, however 20 minutes before the taxi was due to arrive I took a phone call to... Ver mais
Detalhes da empresa
Escrito pela empresa
At Albatross Cars, we're committed to providing a wide range of transportation services to meet all your travel needs. If you're looking for a standard journey, airport transfer, or a specialised trip, our fleet of vehicles and drivers are ready to ensure you reach your location comfortably and safely.
Informações de contato
14A Midland Rd,, DE1 2SN, Derby, Reino Unido
- 01332 345 345
- info@albatrosscars.co.uk
- www.albatrosscars.com
3,4
Bom
85 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Albatross Cars
Hi Zakir,
Thank you! We’re glad to hear you had an amazing experience with us.
Best regards,
The Albatross Cars team
Highly recommended
Highly recommended, very helpful team
26 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Sufyan,
We’re pleased to hear you found our team helpful and appreciate your recommendation!
Best regards,
The Albatross Cars Team
Very good team.
23 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Ali,
We’re glad to hear you think so highly of our team. Your support means a lot to us!
Best regards,
The Albatross Cars Team
beautiful service and comfortable…
beautiful service and comfortable conveyance
And best of all on the time
26 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Fouad,
Thank you for your review. That's wonderful to hear you enjoyed our service and found the journey comfortable. Being on time is always our priority!
Best regards,
The Albatross Cars Team
Very good company good stuff
Very good company good stuff
Great service for rider and driver good communication 👌👌👌👌 easy to book through the app available overall UK
Dr 259
26 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Zuhaib,
Thank you for your lovely feedback! We’re pleased to hear you had a great experience with our service and communication. It’s brilliant that you find our app easy to use. We really appreciate your support!
Best regards,
The Albatross Cars Team
Best service used them for 21 years…
Best service used them for 21 years never let me down always clean cars bang on time
19 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Yas,
That's amazing to hear! Thank you for your continued loyalty and for recognising that we’ve consistently delivered clean cars and timely service. Your support means a lot to us, and we’re committed to making each ride even better!
Best regards,
The Albatross Cars Team
Very professional members of staff
Very professional members of staff. The Best taxi company firm to work with.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Mohammed,
We’re glad to hear such great feedback from one of our fellow drivers! Thank you for your continued hard work and service; we’re delighted to have you with us.
Best regards,
The Albatross Cars Team
Good quality and very affordable…
Good quality and very affordable service provided.
3 de outubro de 2023
Avaliação não solicitada
Resposta da Albatross Cars
Hi Arshad,
Thank you for your feedback! We’re pleased to hear you found our service both affordable and of good quality.
Best regards,
The Albatross Cars Team
Fantastic service and excellent…
Fantastic service and excellent customer care
25 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Sami,
Thank you for your kind words! We’re delighted to hear you enjoyed our service and customer care and look forward to continue serving you.
Best regards,
The Albatross Cars Team
Won £100 on a competition they had at…
Won £100 on a competition they had at freashers fair Derby university!
Was a nice bunch a thanks guys!
12 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Leanne,
Congratulations on your win! We’re thrilled to hear you entered and enjoyed the competition. We hope to see you again in the future!
Best regards,
The Albatross Cars Team
Was having a problem with the App
Was having a problem with the App, spoke to the team at albatross they resolved this issues and kept in touch to let me know the progress. Issues now resolved, great service, friendly staff. Wouldn't use anyone else
25 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Sharon,
Thank you for your feedback! We’re glad the team resolved the app issue promptly and kept you updated.
It’s wonderful to hear you’re satisfied with our service, and we truly value your loyalty. We look forward to being your first choice in the future!
Best regards,
The Albatross Cars Team
Awful experience..wasn't asked which…
Awful experience..wasn't asked which route took me the way road works was and a normal 560 trip cost me 1270 ..rang the company wasn't bothered avoid them like the plague
17 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Tracy,
We are sorry to hear about your negative experience with us. Thank you for reaching out to us here and if your call was not answered, that is unacceptable and not the level of service we aim to provide.
It’s also concerning that you were not consulted about the route, resulting in an inflated fare.
Please directly email us at info@albatross.co.uk with further details so we can investigate this matter properly and work towards a resolution. Thank you for bringing this to our attention.
Best regards,
The Albatross Cars Team
Driver arrived promptly in a very smart…
Driver arrived promptly in a very smart estate car to take us to airport and on our return an equally smart people carrier picked us up but with a different driver. Both drivers were extremely pleasant and courteous with a very professional but friendly attitude. Very impressed with Albatross and will definitely use again and have no hesitation in highly recommending.
3 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Susan,
Thank you for your wonderful feedback! We're pleased to hear you had such a positive experience with both of our drivers and vehicles.
It's fantastic to know our team's professionalism and friendliness left a lasting impression. We look forward to welcoming you again and appreciate your recommendation!
Best regards,
The Albatross Cars Team
Fantastic service from Albatross Cars
Fantastic service from Albatross Cars. Drivers are always punctual. Cars are clean and tidy. The drivers are always friendly and welcoming.
Been using them for years and never encountered a problem. Fantastic!!
12 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Emma,
Thank you for your fantastic review and for being such a loyal customer over the years! We're delighted to hear that our punctual service, clean cars, and friendly drivers have consistently impressed you.
We truly appreciate your support and look forward to continuing to provide the service you can count on!
Best wishes,
The Albatross Cars Team
Albatross cars first class
I have been using Albatross cars for 18 years now & always get excellent service & the drivers are very professional & polite
10 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi John,
Thank you so much for being a loyal customer for 18 years! We’re thrilled to hear you’ve consistently received excellent service, and that our drivers have made such a positive impression on you.
We truly appreciate your continued support and look forward to many more years of serving you.
Best wishes,
The Albatross Cars Team
Brilliant taxi service
Life saver to get home after the Derby Weekender. I'm new to Derby and amazed how many cars there are just when you need them. Good price, good banter but not too much. Spot on.
31 de agosto de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Rachel,
Thank you for sharing your recent experience, and welcome to Derby! We’re so glad we could be your ride home after the Derby Weekender—it’s always a great event.
It’s wonderful to hear what you enjoy about our service, and we look forward to assisting you again soon!
Best wishes,
The Albatross Cars Team
Very efficient
Very efficient, quick service and friendly reliable drivers.
11 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Ali,
Thank you for your review of our service! We look forward to serving you again in the near future.
Best wishes,
The Albatross Cars Team
Always use Albatross.
Always use Albatross.
Never wait long. Bookings always on time. Polite friendly drivers. Used to use Western but find Albatross more obliging. Thank you.
11 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi David,
Thank you for your continued support! We're glad to hear about your experience with the timely service and friendly drivers who have made such a positive impression.
It's wonderful to know you've chosen Albatross, and we're always here to make your journeys smooth.
Looking forward to being of assistance to you again soon!
Best wishes,
The Albatross Cars Team
Always have an amazing experience…
Always have an amazing experience always happy to help couldn’t fault apart from are a little expensive due to being metered if this was a set price I would use them more
3 de setembro de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Kelly,
Thank you for your lovely review! We’re thrilled to hear you’ve consistently had a great experience with us.
We appreciate your feedback on pricing and will keep working on ways to be more cost-effective. Keep an eye out for our Autumn discounts—we hope to offer those soon!
Looking forward to serving you again!
Best wishes,
The Albatross Cars Team
Awful experience
UPDATE: THEIR REPLY WAS A LIE. I CALLED AND THEY SAID THEIR REPLY ON HERE WAS WRONG AND THEY WON’T MAKE THE REFUND. PETTY. STAY AWAY FROM THIS COMPANY.
Awful experience. My husband called to ask if they do pick ups with car seats for kids. They said yes as long as we provide the car seats. Husband dropped them off at their offices and next day they pick me up at Birmingham Airport with a car without isofix so my car seats couldn’t be fixed at all. They didn’t care about SAFETY OF PASSENGERS at all as they insisted to get my 7months old BABY and 2years old daughter in the car stating that that was safe. I called them straightaway to solve it and ask them to send me another suitable car. They refused. I asked them then to drop the car seats there and give me the money back-paid £80 in advanced- (with all the inconveniences of being left on my own with the kids & car seats). They refused. The only option they gave me was PUTTING MY CHILDREN AT RISK getting in a car with floating car seats. I paid them for a trip with car seats for obvious safety reasons. They couldn’t deliver and basically stole £80 from me. I ended up paying a UBER (1st car in has the isofix- most cars have them nowadays) and paid even less that this joke company charged (stole) me for nothing.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Albatross Cars
Hi Aida,
We are truly sorry to hear about your experience and fully understand your frustration. Ensuring the safety and comfort of our passengers, especially young children, is our top priority, and it is clear that we fell short in this instance.
We should have provided a vehicle equipped with isofix fittings as requested, and we sincerely apologise for the inconvenience and distress this caused. It is unacceptable that we did not address this issue appropriately or offer a satisfactory resolution.
Please contact us directly at info@albatrosscars.co.uk or call us at 01332 345345 so we can discuss this matter further. We want to make things right by addressing your concerns, offering a refund, and improving our service to prevent similar situations in the future.
Thank you for bringing this to our attention. We hope to resolve this to your satisfaction.
Best regards,
The Albatross Cars Team
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