Alblondon Avaliações 

Absolutely loved my dress from ALB! The fit was perfect, the quality was amazing, and I had so many compliments when wearing it. I’ve just purchased another dress from there and it’s absolutely stunning! The quality and material is gorgeous once again, and I can’t wait to wear it x

Anne Louise boutique is a store to shop at. The quality of the dresses is beautiful, really can tell they pay attention to detail with there dresses. I relieved my dress within a few days. Super quick with there delivery. Will definitely order from them again!

Beautiful dresses and delivery was fast! I have the return process to be easy and refunded immediately.

Writing again to expose the scammers . They flagged my comment before and trust pilot said there was nothing wrong with it & put it back .
1. They will never do refunds
2. I got common wealth bank australia to get my refund which took 45 days after their formal dispute
3. They blocked me when I showed the evidence on their Facebook
4. There’s scammer Lisa writing it’s escalated but never
5. This is beyond a year now and scammer Mellisa did my original scamming
6. If anyone knows how to catch and expose them please write here thanks

I wanted to make a simple exchange. The dress was $600 and it didn’t fit. The website promotes hassle free exchanges. The process has been anything but hassle free. The links to return dont work, they want me to pay $60 for an exchange. Its not a return, its just an exchange! The sizing is not the same as it is in my country and when you click details it just says “true to size”. They say you have 14 days to return but they take 24 hours to reply and it feels purposeful that they are taking a long time to reply. Theyre advertising is all edited so you cant see the true colour. Quality was subpar. Not worth the price. Worst customer service I have ever experienced.

We purchased having read the reviews about the refund nightmare. "won't happen to us". It did.

Order on 2nd July, chose to keep one dress (which was great, no issues so far) and return the other. Refund request raised on 5th and item was confirmed delivered by the 8th July. All within policy.

Nothing heard for weeks. Chased and chased and kept being told they were processing the return.

Gets to 17th August, 6 weeks after returning the item, and they try and tell me the item was not able to be returned because it is a sale item. This was both factually incorrect (the item was full price) and a not stated anywhere in their T&Cs. When I informed them of this, I was told there was an issue with their payment provider and that I should raise a Section 75 refund request.

Utterly ridiculous.

Want my advice? Don't buy from them. Not worth the hassle. But if you do have to buy and return, use a credit card for the increased consumer protection, track your return and get every proof of delivery and chase them like mad to confirm it has been received. You have been warned.

The goods didn’t arrive on time, they weren’t suitable, I returned them (make sure you keep proof of purchase). They may try to get bad reviews taken down. They accepted the return, then that said they were having problems with their repayment system.I am now in discussion with my lawyer. I am also looking at reporting them to various national fraud lines for review. Other reviews seem to indicate that this could be something more than poor organisation. I have never been able to speak to anyone. They use a chat bot then escalate to Lisa who may or may not be human but I suspect not. The daughter of Michael Owen the footballer is an influencer and it was a recommendation of hers that caused us to look at making a purchase. I don’t suppose she would promote them if she read these reviews. All this started in late June and still they have over £700 of our money.

Refused a refund despite having evidence that I am entitled to return a product. Ghosted by the communications team. Now left with a dress that I cant wear and a commitment to never shop with them again.

Nearly two months on, I am still waiting for my refund despite returning my order and sending everything requested.

I have had numerous email exchanges with customer service, but every response contradicts the last. One email says my refund has been processed, the next claims their refund system isn't working, and then they go back to asking for proof of return that has already been provided.

In an effort to resolve this, I even contacted the owner via LinkedIn, but received no response whatsoever. At this point, it feels as though every avenue to resolve this issue has been ignored.

The constant excuses and conflicting information have been incredibly frustrating. It feels as though they are simply delaying the process in the hope that customers will give up. Based on my experience, I have no confidence that this company intends to honour its refund obligations.

Do not purchase from this company. Unfortunately, I am clearly not the only customer to have experienced these kinds of issues, as can be seen from the many similar reviews posted by others. My experience has been nothing but stress, poor communication, and an unresolved refund that should have been dealt with weeks ago.

I bought a dress from them at the end of June and it’s now the start if August and still haven’t received a refund. AI generated response from email. I eventually got a reply from customer care saying they were having a problem with their refund system. I only got this response because I commented on their top 6 posts on social media. Please don’t buy with this company as the returns are terrible.

Do NOT order from here.

Placed my order, they took payment, received an order confirmation but nothing ever since. Emailed customer service several times but just get an AI response saying they don’t recognise any order with my email address. Waited on live chat for 55 mins to no avail also. Have contacted my bank today to raise a disputed transaction and get my money back thank the lord.
Oh and also their returns policy only guarantees a refund if the parcel is “UNOPENED”. Ridiculous.

I ordered a dress having read reviews and to my surprise it arrived within 7 days although the Medium I ordered was a perfect fit I would say a medium is a small as I expected to have a medium with a litle room - still quality great, and no issues at all.

Do not order from this company i sent back a dress at the start of July which they recieved 4th July costing £160.00 I have emailed them numerous times as still no refund 3 weeks later. Terrible customer service.

1 ster

Zeer teleurstellende ervaring.

Ik heb een bestelling geplaatst, maar deze werd niet binnen de aangegeven termijn verzonden. Nadat ik contact had opgenomen, kreeg ik te horen dat ik mijn geld binnen 3–5 werkdagen terug zou krijgen. Inmiddels is die termijn verstreken en heb ik nog steeds geen terugbetaling ontvangen.

Daarnaast wordt er helemaal niet meer gereageerd op mijn e-mails. Het gebrek aan communicatie en het niet nakomen van afspraken vind ik onacceptabel.

Op basis van mijn ervaring kan ik deze webshop helaas niet aanbevelen. Ik hoop dat dit alsnog wordt opgelost, maar op dit moment ben ik zeer ontevreden over de service.

Would rate 0 stars if I could.

Returned a dress over two months ago and have sent probably over 10 emails asking for updates, to which I get generic AI responses. Considering their dresses are nearly £200 it's not a small amount to lose. I'm still not closer to getting a refund for this as I'm told ill be transferred to their "specialist" team and then hear nothing back.

I also received a FedEx charge of £80 through the post as they sent my dress from their US warehouse (I live in the UK). Nowhere on the website or on my order did it specify that it would be being sent from the US and may incur extra charges, if it had I would not have purchased from this company. Considering their name has London in the title and there's no mention of US shipping, this is extremely misleading. I have emailed them about this issue and being reimbursed for the charge but once again I'm just being sent generic responses and told my problem is being dealt with, when it isn't.

I truly believe this is a scam company and I am now £280 out of pocket.

DO NOT SHOP WITH THIS COMPANY. Their customer service is nonexistent and the only way I have been able to contact them is via email where I just get generic ai replies. I returned a dress in APRIL and I have still not had my refund despite following up every 2 weeks and promises of referring to a specialist for the matter to be resolved. Am now in the process of referring to trading standards as I do not believe they are operating in line with uk consumer law. Their dresses may be pretty, but if something goes wrong it’s a nightmare dealing with this company

Really bad experience of customer service. There return portal is not accepting my order number for some reason and they are not responsive. Not sure what to do

Leider war meine Erfahrung mit ALB äusserst enttäuschend.

Aufgrund eines Fehlers auf der Website wurde eine falsche Bestellung ausgelöst. Obwohl ich den Fehler sofort gemeldet habe, konnte die Bestellung nicht mehr storniert werden. Dadurch musste ich sowohl die Zollkosten als auch den Rückversand selbst bezahlen.

Auch die zweite, korrekte Bestellung musste ich retournieren (die Grössen fallen sehr klein aus bei den Kleidern). Der Rücksendeprozess war bei beiden Paketen extrem mühsam: Das Rücksendeportal funktionierte nicht, und ich erhielt mehrfach Links, die das Problem nicht lösten. Auf meine E-Mails kamen überwiegend automatisierte Antworten über einen KI-Chatbot, ohne dass mein Anliegen tatsächlich geklärt wurde.

Bis heute warte ich auf meine Rückerstattung und werde immer wieder vertröstet (Überlastung im Lager..)

Würde nie wieder dort bestellen! SCAM

Order arrived 2 weeks late. Dress received requires small steps. My friend does not make huge steps with huge force, and the dress ripped along the cut with no effort. Really poor stitch quality

Oder from February never arrived ! Wrote 100 emails and no money back until today , be careful !!