Annelouiseboutique Avaliações 

Awful service. Item still not delivered after months, they won’t refund me or sort it out. They keep telling me they’ll come back with an update but never do. I have contacted them SO many times now. Absolutely scam of a company, no interest in customer service at all. Save your money and shop honestly ANYWHERE else. This has been going on since before May :(

Sent back two orders as ordered multiple dress sizes as I was unsure what would fit. This was 3+ weeks ago now and I have still not received a refund for either of the orders that were returned. Try to email the company which bounces back with a statement saying “The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly”.
This must show lots of people trying to contact them. Terrible customer service.
I want my money back as these dresses are not cheap!

As many have said, I wish I read the reviews before ordering. I ordered a trouser and top co-ord and when my order arrived I had been sent 2 tops and no trousers. I returned the delivery within a couple of days via Evri and this was confirmed to have been delivered on 3rd August. 3 and a half weeks later, I have still not received my refund, nor any acknowledgment that this is being processed - I am owed nearly £200. I have contacted customer service several times and keep being told this is being investigated and an update will be provided but there does not seem to be any progress. Terrible customer service.

Terrible customer service experience I have been waiting over 4 weeks for a my refund and have emailed multiple times and still no joy absolutely disgusting behaviour I would not recommend at all

I was offered £20 voucher to write my review 2 weeks ago. I received no voucher? Customer service ignore my emails!

Ordered a dress from website, it said 3-5 day delivery. Waited a week and was not sent so reached out to customer services who took an extra week to tell me the dress is out of stock. Now waiting for a refund as they are trying to offer me a different dress?! Just outrageous. Please return my money asap before I take further to trading standards as you are unable to fulfill my order.

Fabulous dress. Ordered two sizes and returned one of them.
ALB have responded saying they have refunded me but they haven’t !!!
Come on ALB please refund me!!!

This company is nothing but a scam. I ordered four dresses which unfortunately did not fit. I returned the dresses and over 6 weeks later I still do not have a refund. Their customer services email address is managed by generic responses and they have made every excuse not to provide a refund. They are now advising I claim via my bank or they gift me a gift card for their website. You have the clothing back and you are keeping my money. This is ILLEGAL. I am entitled to a refund under the LAW and this should have been processed within 14 days of the goods being received. I will now start legal proceeding. Please do not lie in your response to say this is resolved and please do not tell me to contact your customer care team. I have spent the last 6 weeks doing that. I have contacted the owner of the company, Anna Dempsey, directly. Will she actually respond?!

UPDATE 24/08/2026 - As expected a standard response received below from ALB. I have been contacting the email address you quote for weeks and weeks now with zero resolution. I am still owed nearly £600! You have the product back so I expect a full refund. When will this happen?

It is very unlike me to write a review, however, given that it is now August 2026 and I am still chasing a refund from October 2025 I have no choice. I have contacted customer services multiple times but receive automated responses and have been told this will be passed onto someone to deal with. I am still awaiting for a meaningful response. I am due a refund of £150 and yet to recieve. I really like the ALB dresses, however, this experience will prevent me from ordering from here again.

This is the worst place I have ever shopped, I placed my order February we are now August , no apologies, no getting back to me , no genuine reply’s at all, they are terrible don’t waste your energy on this company they do not care

Awful! I ordered a dress from this company unfortunately, the size didn’t fit, so I contacted them and was told exchanging it would be fine. I was sent an exchange code and returned the dress as instructed.
7 WEEKS LATER I am still without the new dress or my money back I have made contact with the company every week since and get the same email reply saying they are dealing with my request! I wish I had looked at the reviews first as clearly this has happened to more people than me!!

Horrible company and experience! Ordered a dress in June with confirmation email and I am still waiting on said dress. Every time you contact them they say they can’t find the order number even though I have sent them their own confirmation email or will have someone contact me which never happens. At this point, with no dress, no resolution, and out a large amount of money I feel it will be best to do a charge back on my credit card. Do not do business with this horrible company. It’s a scam.

Unfortunately a scam organisation. They will accept your return but will not provide a refund. I have been emailing for weeks requesting my money back, they have alleged issues with their refund portal. Given the number of poor reviews, I do not believe this and believe they are deceiving customers into giving them money, knowing they will not refund. Communication is often AI generated and repeatedly says sorry we’re working on it … and then nothing. Really shoddy. Do not waste your money.

Completely different print of dress sent out from what was advertised online, sent item back & still a month later have not received a refund, company now ignoring all messages on Instagram & email.
Such bad customer service, steer clear

I ordered a dress & 2 months later it still hasn’t been shipped, so I’m unsure if I’ll ever receive it. I’ve repeatedly contacted customer services asking for an update/ for the order to be shipped but I only ever get a response from the AI generated response who states they will pass it onto a team to manage. But then I hear nothing. I’ve now asked for a refund which is not something the AI can deal with, but I’m still waiting for someone to contact me despite emailing over a week ago. I’ve previously ordered from this company and whilst I did receive the dress that time, I’d ordered 2 sizes and it was a real ordeal trying to get the refund for the size I returned. Overall I don’t trust this company & they have terrible customer service communication.

Awful experience ! Still waiting for a refund from a return for 4 weeks !! Only speaking to an AI robot when raising concerns. Will never use this company again

Total scam, dress was child size and awful quality. When I tried to return it within the 14 days the portal didn’t work. I have sent 4 emails and messaged on socials and nothing. Do not buy from this company.

Horrible customer service — I would give zero stars if I could. Scam scam

I ordered a dress that was advertised with 2–3 working day delivery, as I needed it for an upcoming wedding. It is now well over a week later and I still don’t have my dress.

When I eventually received a response, I was told that the dress was being held at customs. I then discovered that the customs value had been declared as €220, despite the dress only costing me €90. Because the value was declared incorrectly, I was given a customs charge of €90 — essentially the same price as the dress itself.

I have contacted the company multiple times about this and have repeatedly been told that they are “looking into it”, yet nobody seems to be able to give me a proper answer or resolve the issue.

To make matters worse, I was told that I should simply pay the €90 customs charge or the dress may be returned to the company, and that any fees they incur as a result would be deducted from my refund. This makes absolutely no sense.

I am NOT refusing to pay customs. I completely understand that, as I live in Ireland, I may have to pay customs charges. What I am refusing to do is pay €90 because the company incorrectly declared the value of my €90 dress as €220. Had the correct value been declared, the customs charge should obviously have been based on the actual value of the item.

The whole situation has been incredibly frustrating. I ordered the dress in good faith, paid for it, and expected it within the advertised 2–3 working days because I needed it for a wedding. Instead, it has been over a week, I still don’t have my dress, and I’m left chasing the company to correct an issue caused by their incorrect customs declaration.

The responses I am receiving feel extremely generic and automated — honestly, at times it feels like I’m communicating with an AI bot rather than an actual person who is taking responsibility for the issue. Every time I contact them, I am simply told they are “looking into it”, with no clear explanation, timeframe or solution.

This is absolutely not the level of customer service I would expect. Mistakes can happen, but when a mistake has been made by the company, the customer should not be left to deal with the consequences or pressured into paying an inflated customs charge.

I am now left worrying about whether my dress will even arrive in time for the wedding, despite ordering it specifically based on the advertised delivery timeframe.

Extremely disappointing experience from start to finish. I would not recommend ordering from this company based on the customer service I have received.

DO NOT BUY FROM THESE PEOPLE!!!

It has now nearly been 8 weeks since I returned my item and no refund. I warned them that I will be raising this as a legal matter to which quite quickly they stated they have processed my refund. Still no money!!!! Their emails are empty words and no action. They are scammers and will not give you your money back!

I will be raising this as a legal matter from today.

ALB do not reply to me with your templated reply, it’s pathetic.