I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver mais
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Veja o que dizem as avaliações
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver mais
A empresa respondeu
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver mais
A empresa respondeu
Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! On... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informações de contato
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Reino Unido
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,3
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Alectrofag
Hi Kevin,
Thank you for your 5-star review!
We're so glad to hear that your order was delivered on time and packaged well. We appreciate your feedback and look forward to serving you again!
Best Regards,
Team Alectrofag
Next day delivery
Next day delivery, perfect service !!!!
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Jaroslaw,
Thank you so much for your 5-star review!
We're thrilled to hear that you had a perfect experience with our next-day delivery service. We look forward to serving you again soon! 😊
Kind regards,
Team Alectrofag
Ordered from this website many times…
Ordered from this website many times and have always loved it! However my recent purchase contained a IVG vape with only one pod that actually worked. I’ve switched the pods around and left the vape alone for days and it’s still not working and I believe the pods are empty. Usually love this website and have never had a problem before but this time was a little disappointing.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi there,
Thank you for your feedback. Our representative has reached out to you, but we haven’t received a response yet. We would appreciate it if you could respond to our email so we can address the issue and improve your experience with our customer service.
We look forward to your reply and ensuring the matter is resolved to your satisfaction.
Kind regards,
The Alectrofag Team
Straight forward buying
Straight forward buying, great range of vapes too. I'm very pleased with my vape, especially with the style and colour too, better yet it was delivered the next day. Top marks all round.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Maria,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a smooth buying experience and are pleased with both your new vape and the fast delivery.
We’re so happy you love the style and color as well! Your feedback means a lot to us, and we're grateful for your support.
If you need anything else or have any questions, feel free to reach out. We’re here to help!
Best regards,
Team Alectrofag
I have been buying off Alectrofag for…
I have been buying off Alectrofag for over 2 years.
Best prices, best selection, fantastic service, very regular offers..
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Simon,
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the past two years. We're thrilled to hear that you're happy with our prices, selection, service, and regular offers.
Your feedback means a lot to us, and we look forward to continuing to serve you with the best products and service.
Thanks again for your kind words, and don’t hesitate to reach out if you need anything!
Best regards,
Team Alectrofag
Good place to buy
Great prices good variety of flavours and a vape for all tastes
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Tracy,
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying our prices, variety of flavours, and the selection of vapes we offer. It’s always great to know our products are meeting your needs!
If you ever have any questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Team Alectrofag
Outstanding service great…
Outstanding service great selection,easy to use website,
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Colin,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that you had a great experience with our service, selection, and website. Your feedback means a lot to us, and we look forward to serving you again soon!
If there's anything else we can assist with, don't hesitate to reach out.
Best regards,
Team Alectrofag
Never had an issue with alectrofag…
Never had an issue with alectrofag always prompt fast delivery and had 3 surprises in my order which I didn't expect and truly thankful I've ordered a fair few times of them and always recommend to anyone of my friends, colleagues and family.
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi William,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you’ve had such a positive experience with us. It’s wonderful to know that you’ve enjoyed our fast delivery and the surprises in your order. We truly appreciate your continued support and recommendations to your friends, colleagues, and family—it means the world to us!
If you ever need anything else, feel free to reach out. We look forward to serving you again soon!
Best regards,
Team Alectrofag
Absolutely delighted
Easy to use web site quick delivery and you have my favourite flavour. Love your deals. absolutely delighted
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Miss Elaine,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you found our website easy to use, enjoyed the quick delivery, and are loving your favorite flavor. It’s great to know that our deals have made your experience even better!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Team Alectrofag
Easy to order, quick delivery
Was let down by my Amazon order for replacement pods, and found you. Ordered from you, easy to do, arrived very quickly, thanks. Will deffo use you again when I need more.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Nicky,
Thank you so much for the fantastic review! We're thrilled to hear that you had a great experience with us. It's always our goal to make ordering as easy and efficient as possible. We look forward to serving you again when you're ready for more! 😊
Thanks again for choosing us!
Best regards,
Team Alectrofag
Top tier service and very quick…
Top tier service and very quick delivery
Highly recommend
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Kevin,
Thank you for the amazing 5-star review!
We're so glad to hear you're happy with our service and quick delivery. Your recommendation means a lot to us. We look forward to serving you again soon!
Best regards,
The Alectrofag Team
Great product and fast delivery
Great product and fast delivery
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Sam,
Thank you so much for your kind words and the 5-star review! We're thrilled to hear you're happy with both the product and our fast delivery. We appreciate your support and look forward to serving you again soon!
Best regards,
The Alectrofag Team
Fast delivery and the taste off the…
Fast delivery and the taste off the vapes as expected so good thanks i'll be ordering again 4 sure!!!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Robert,
Thank you so much for the 5-star review! We’re thrilled to hear you’re happy with the delivery speed and the taste of your vapes. 😊 We can’t wait to have you order with us again!
If you need any help or have any questions, feel free to reach out.
Thanks again!
The Alectrofag Team
Order incomplete and items that were…
Order incomplete and items that were delivered were tasteless and probably out of date so binned the lot , zero rating not available
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Nigel,
Thank you for bringing your concern to our attention.
We are pleased to inform you that our representative has contacted you and resolved your issue to your satisfaction. We deeply value your trust and aim to ensure you never face any issues with us again.
If you’d like to share your updated experience, it would mean a lot to us and help others make informed decisions.
Should you have any further questions or concerns, please do not hesitate to contact us at our support email. We’re always here to assist you.
Kind regards,
Team Alectrofag
Had a problem with recent purchase…
Had a problem with recent purchase quickly offered refund or discount code to same value on next purchase sorted quickly
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Mr D Marsh,
Thank you for sharing your feedback! 🌟
We’re glad we could address your concern promptly and provide a solution that worked for you. Your satisfaction means the world to us, and we’re always here to ensure your experience is smooth and enjoyable.
We look forward to serving you again and turning that 4-star experience into a 5-star one! 💖
Kind regards,
Team Alectrofag
Always order from this site and have…
Always order from this site and have done a long time. I get everything I need and always good offers on and products are exactly how you'd expect. Delivery is quick and tracked
1 de setembro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Helena,
Thank you so much for your glowing review!
We’re thrilled to hear that you’ve been a loyal customer for such a long time and that you’re happy with our offers, products, and quick delivery service.
Your satisfaction is our top priority, and it means the world to us that we can consistently meet your expectations. We look forward to continuing to provide you with the best deals and service in the future!
Thank you for choosing us.
Best regards,
Team Alectrofag
Outstanding service and wow same day delivery!
Wow just wow - this is really same day delivery amazing and the products are always the highest quality highly recommend. I ordered around 1pm delivered by 6.30pm!
Go Alectrofag outstanding service
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Hi Dear,
We’re thrilled to hear that our same-day delivery service and product quality exceeded your expectations. Your kind words truly motivate us to continue providing outstanding service.
Thank you for choosing Alectrofag and for recommending us so highly.
We look forward to serving you again soon!
Kind regards,
Team Alectrofag
Resposta da Alectrofag
Dear Lily,
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear that you found our service quick, reliable, and the best. Your satisfaction means everything to us, and we’re grateful for your support.
We look forward to serving you again soon!
Best regards,
Team Alectrofag
First time I’ve ordered from them and…
First time I’ve ordered from them and will definitely be ordering again good prices and good shipping
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Dear SD,
Thank you for your fantastic 5-star review! We're delighted to hear that your first experience with us was such a positive one. It’s great to know you found our prices fair and our shipping efficient.
We truly appreciate your support and can’t wait to serve you again. If you ever have any questions or need assistance with your next order, don’t hesitate to reach out.
Looking forward to your next visit!
Best regards,
Team Alectrofag
Excellent
After an issue with faulty vapes , i contacted customer service and they dealt with the issue promptly and appropriately , excellent communication from them and they resolved the issue , would buy from them again
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Alectrofag
Dear Nathan,
Thank you for your feedback. We truly value your input and appreciate you bringing this to our attention.
For every Zap Instafill device, a set of manual instructions is included to help with understanding the working and assembly process. The manual provides step-by-step guidance on setting up the device. After assembly, it’s essential to turn the device upside down, allowing the e-liquid to flow into the coil. Additionally, giving the coil 10 minutes of prime time ensures it absorbs the e-liquid properly before use.
It’s unfortunate that you’ve had this issue, and we understand your frustration. We’ve received your email and will work to turn this experience into a positive one. Our team will follow up with you shortly to assist further.
Thank you for your patience, and we’ll do everything we can to resolve this matter to your satisfaction.
Best regards,
Ewan Stewart
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