I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver mais
A empresa respondeu
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver mais
A empresa respondeu
Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! On... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informações de contato
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Reino Unido
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,3
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
2nd time ordering next day delivery…
2nd time ordering next day delivery fantastic service
21 de outubro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Ian,
We’re thrilled to hear that our next-day delivery met your expectations again. It’s great to have you as a returning customer, and we look forward to providing you with many more seamless experiences!
Regards,
Team Alectrofag
Great service
Great service. delivery is quick. easy use online website.
22 de outubro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Dear Tana,
Thank you for the wonderful review!
We're delighted to hear you enjoyed our quick delivery and found our website easy to navigate. We’re here to make your experience as smooth as possible and look forward to serving you again soon!
Kind Regards,
Team Alectrofag
Happy customer
Ive never had any problems either with the seller or the products. Always get a deal off them and the products are spot on. Long may it continue.
21 de outubro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Allan,
Thank you so much for your fantastic review!
We're thrilled to hear you've had such a positive experience with us and our products. It's always our goal to offer great deals and top-quality items, so we're glad to know we've met your expectations. Here's to many more seamless experiences—thanks again for your support!
Best regards,
Team Alectrofag
This is a second time I order liquid…
This is a second time I order liquid from you the first time you sent me
1- 2 Careless Ice Cream Raspberry Ripple E liquid 100ml Shortfill Expire already on 05/07/2024 and 07/05/2024.
2- And today i got my order 8 E liquid 100ml Shortfill no Expire date on it and the nicotine shot it has short time to expire.!
19 de outubro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Dear Sam,
We sincerely apologize for the issues you've faced with your recent orders. This is certainly not the experience we want for our valued customers. We’d like to resolve this as quickly as possible and ensure your satisfaction.
Could you kindly reach out to us at Support@alectrofag.co.uk? Our team will look into this matter and arrange a suitable solution for you.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
The Alectrofag Team
Amazing company
Amazing company, Brilliant vape products, Stunning prices and Brilliant Communication! 10/10
I Highly Reccomend Alectrofag.co.uk
2 de outubro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Andrew,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear you had such a positive experience with our products, prices, and communication. Your recommendation means the world to us! We're always here to provide top-notch service and look forward to serving you again soon. 10/10 feedback like yours really motivates us!
Kind regards,
Team Alectrofag
Super fast delivery and service and…
Super fast delivery and service and great prices and verity of products to choose from
27 de setembro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Mathew,
Thank you for the fantastic review!
We're thrilled to hear you enjoyed our fast delivery, service, and product variety. We're always here to offer great prices and a wide selection. Looking forward to serving you again!
Best,
Team Alectrofag
Reluctant to refund their error
Paid for next day delivery £7.99 and delivery went 2 days past the due delivery date. Company reluctant to give refund of delivery charge as per their “terms” and offered “points” reward scheme which requires either a very expensive order or multiple orders in order to make back the delivery charge. It has taken 29 emails back and forth to try and resolve. Borderline scam techniques.
13 de setembro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Azimuth,
I'm truly sorry to hear about your recent experience with our delivery service. This is definitely not the level of service we aim to provide, and I completely understand your frustration.
To help us resolve this situation swiftly, could you kindly share your order number and the registered email address associated with your order? We'll investigate the issue and work towards making this right for you as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to make things better.
Kind regards,
Alectrofag Customer Support
I have bought from these guys for a…
I have bought from these guys for a while now and never had an issue. Mistakes do happen and my recent order part was incorrect. Contacted customer services and with in a couple of days of reviewing my order, they are sending out the product I never received in my order for bo additional cost to me. I had sent them pictures of what I got so they knew my issue and I can't complain how my situation was resolved. Thanks again
4 de setembro de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Gary,
Thank you for your generous feedback on our products and service. It means a lot to us. We look forward to your next order and will strive to exceed your expectations every time.
Kind regards,
Team Alectrofag
Good service and easy to contact quick…
Good service and easy to contact quick response
27 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Alfie,
Your words mean a great deal to us. We're committed to supporting you every step of the way and hope to receive many more orders from you in the future.
Best regards,
Team Alectrofag
Excellent service and speedy delivery
Excellent service and speedy delivery, had a faulty device sent and the care team were prompt and professional in dealing with my issue, will continue to purchase from them!
21 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hello Ben,
We sincerely value your kind response. Your positive reviews are a testament to our dedication to customer satisfaction. We eagerly await the opportunity to serve you again.
Best regards,
Team Alectrofag
Horrible customer service and Always Late delivery
Horrible customer service. If you want next day delivery or just want it quick DO NOT BUY from here. paid extra for next day delivery, then 2 days later they sent me an email asking for ID when i already sent my ID the first time i ordered. They then ignore all my emails asking where my order is. It then ended up coming around 6 days later. Many of my friends have had the same problem. DONT WASTE YOUR TIME BUYING FROM HERE!
20 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hey there,
Thank you for reaching out to us. Please share your concern on our email "support@alectrofag.co.uk" so we can assist you properly
Best regards
Team Alectrofag
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE. Paid £6 for next day delivery for it to come 2 weeks later and one of the pods was broken
15 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hey there,
Thank you for reaching out to us. Please share your concern on our email "support@alectrofag.co.uk" so we can assist you properly
Best regards
Team Alectrofag
Never will I use these again in my…
Never will I use these again in my life, ordered stuff, some things missing, other stuff came
16 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hey Kellie,
Thank you for reaching out to us. We have checked and one of our agents is assisting you with the issue you have had. We'll make sure that you get what you have ordered.
Best regards
Team Alectrofag
I had a problem with the courier not…
I had a problem with the courier not delivering my order, I contacted electrofag’s customer service team via email and arranged a replacement order to be sent out and provided me with updates throughout.
16 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Kerry,
Thank you for your 5-star review! We’re glad to hear that our customer service team could assist you promptly with your delivery issue and keep you updated throughout the process.
Your satisfaction is our priority, and we’re happy to know we could make things right for you. If you need any further assistance, don’t hesitate to reach out.
Thanks for choosing Alectrofag!
Best regards,
Team Alectrofag
Great customer service
Customer service is great (thanks Evan). I had some issues with delivery that weren’t Alectrofag’s fault. Both the response given and response time have been great.
I order from here frequently and the dispatch and delivery time is very quick.
7 de agosto de 2024
Resposta da Alectrofag
Hi Cath,
Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with our customer service team and that Evan could assist you effectively.
We truly appreciate your frequent orders and are glad you’re satisfied with our quick dispatch and delivery times. We're always here to help and ensure you have the best experience possible!
Thanks again for your support!
Best regards,
Team Alectrofag
Great customer service
Have made fair few orders. Any issues they were sorted promptly.
Can't fault Evan. My new go to for my vapes 5*
30 de julho de 2024
Avaliação não solicitada
Resposta da Alectrofag
Dear Carole,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’ve had such a positive experience with us, and we’re glad to know that Evan was able to help you promptly with any issues.
We appreciate your loyalty and look forward to being your go-to for all your vape needs!
Best regards,
Team Alectrofag
I placed a few orders with Alectrofag…
I placed a few orders with Alectrofag in the past, on the last occasion Royal Mail never delivered my items. After making contact with the customers services at Alectro. They resent the order without any hassle. Highly recommend and will continue to buy my items through Alectrofag! 👍🏻 Top customer services.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Lee,
We’re grateful for your kind words. Feedback like yours inspires us to keep working hard to meet our customers' needs.
Warm regards,
Alectrofag Team
Have had a excellent service my vapes…
Have had a excellent service my vapes were all brilliant fast delivery customer service out standing will recommend every time
2 de agosto de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Sarah,
We truly appreciate your kind words. Your feedback is invaluable and encourages us to keep striving for excellence in serving our customers.
Warm wishes,
Alectrofag Team
great customer service with evan
had an issue with a disposable not working but evan who i spoke with dealt with it very well and is sending a replacement out, very good customer service.
30 de julho de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Luke,
Your kind feedback is much appreciated. It’s great to hear from happy customers, and your words inspire us to continue delivering our best.
Warm regards,
Alectrofag Team
Great product
Great product
Despite an issue with one of the products very quick to resolve and send me a replacement. Great customer service and value for money
30 de julho de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi there,
Your kind feedback is much appreciated. It’s great to hear from happy customers, and your words inspire us to continue delivering our best.
Warm regards,
Alectrofag Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.