I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver mais
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Veja o que dizem as avaliações
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver mais
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Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver mais
A empresa respondeu
Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! On... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informações de contato
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Reino Unido
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,3
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Regular customer
I purchase from here regularly. I have no complaints. Especially with their customer services. Spot on : )
14 de maio de 2024
Avaliação não solicitada
Resposta da Alectrofag
Dear Lainey,
We're sincerely grateful for your valuable feedback. Your affirmations drive us to strive for excellence every day. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
A company worth ordering vapes from
Have been very good with two orders now. Excellent customer service and delivery timeframes.
2 de maio de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi,
Thank you for your kind words. We strive to provide our customers with exceptional service and top-quality products. We look forward to seeing you order with us again.
Best regards,
Nick
I ordered a vape the other day and it…
I ordered a vape the other day and it delivered to my address yesterday only lasted me today as it just litterly burned out the battery and they is no way I could of used all the juice up especially when they is 400 puffs in the vape I would like a refund and my money back I will never use this website again kind regards
chloe English
1 de maio de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Chloe,
Thank you for your review. We genuinely appreciate your feedback and are sincerely sorry that you've encountered an issue with one of our devices. Rest assured, one of our agents will reach out to you shortly to address your concern and offer the best possible solution.
Your satisfaction is important to us, and we will do everything we can to resolve this matter.
Kind regards,
Nick
Resposta da Alectrofag
Hi Cody,
We deeply appreciate your Kind words. Your feedback is invaluable to us, and it inspires us to maintain our commitment to delivering outstanding service. We eagerly anticipate the opportunity to serve you once more in the near future.
Warm regards,
Nick
Excellent customer services
Had issues with something I ordered. Company made contact almost immediately, replaced items, posted straight out to me. Really pleased and will use again for sure
19 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi David,
Thank you for your encouraging words. We truly appreciate your feedback, and it motivates us to continue providing exceptional service and quality products. We look forward to serving you again soon.
Best regards,
Nick
Impressed as always
It's been 3 years I'm connected with alectrofag ....quick service 10/10
Excellent flavours 100/10
Behaviour 10000/10
Really you guys deserve it ......I talked with Evan today with one of my orders ....boss seems very very very nice and friendly with me ....I'm impressed as always ....thank you Evan and alectrofag team for giving us such a wonderful service
18 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Asraful,
Your words mean a great deal to us. We're committed to supporting you every step of the way and hope to receive many more orders from you in the future.
Best regards,
Evan
I had a issue with delivery (Courier…
I had a issue with delivery (Courier problem not the shop) and they sorted my order out and fixed it with very little hassle.
Staff where quick with their response and very helpful.
18 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Murray,
Thank you for your kind words. We're dedicated to supporting our customers through any issues they face, and we will continue to do so with the utmost care.
Best regards,
Evan
I had a issue with my vapes but after…
I had a issue with my vapes but after sending an complaint by email they sent me out replacements
16 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hey Michael,
Thanks for your kind words. We're committed to providing you with top-notch service, and we'll work hard to earn that five-star review. Looking forward to seeing your next order soon.
Best regards,
Nick
Great Company to deal with
Great Company to deal with customer services is spot on if you have a problem and happy to help fix any issues. I will carry on using them for all my orders
16 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Chris,
Thank you so much for your kind words. Your feedback is what drives us to work tirelessly to satisfy our customers, and we promise to keep up our efforts to exceed your expectations.
Kind regards,
Nick
Faulty vape - replaced
I received a faulty vape, emailed yesterday and received a response today saying that they will send a replacement. Excellent service!
15 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Ruth,
Thank you for being such a loyal customer. Your feedback means a great deal to us, and we're committed to providing you with the support you need whenever you face any issues.
Best regards,
Nick
Customer service is so good like I was…
Customer service is so good like I was supposed to order which free e liquids I wanted with my order and Ewan answered so fast he was a literally god send and said he was able to still send the liquids despite me forgetting to order them.
I’ve never had a problem with any orders from there.
Alectrofag is just chefs kiss
11 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Jimena,
Your kind words mean the world to us. We look forward to serving you again and hope you'll continue to enjoy our products.
Kind regards,
Nick
Ivg 2400
Great help.
I order Ivg 2400 vapes often the most recent one I have used was not the best. When I used the first pod inside the vape it had burnt within an hour where as normally it would last at least 24 hours. Normally good vapes but this time it was a let down.
28 de março de 2024
Resposta da Alectrofag
Hey David,
Thank you for your candid feedback and for being a loyal customer. One of our agents will reach out to you via email shortly to resolve this matter to your satisfaction.
Best regards,
Nick
Faulty overheating ELUX 3500
Ordered 6 elux 3500 puff vapes and 3 of them continue burning whilst sitting on countertop, overheating ! Burnt out themselves within a day and could hardly pick them up for the heat they produced! One of these are going to cause serious harm , ordered last time and one out of 5 did the same! These need taken off shelves immediately and reviewed straight away
3 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Darren,
Thank you for taking the time to respond. We are truly sorry for the inconvenience you experienced. After reviewing the details of your order, we can confirm that the issue has been resolved to your satisfaction. We value your patience and understanding as we worked to address the problem.
Rest assured, we're taking steps to ensure that such issues won't occur again. We look forward to serving you in the future and providing you with a seamless experience.
Kind regards,
Nick
one of the vapes lost flavour within a…
one of the vapes lost flavour within a day
28 de março de 2024
Resposta da Alectrofag
Hi Jadon,
I hope you're doing well.
Thank you for sharing your feedback. We truly value your honest review and are sincerely sorry for the inconvenience you experienced with your order. After reviewing the details, I can confirm that one of our agents has successfully processed a refund for the faulty items.
We appreciate your patience and understanding. We look forward to serving you again in the future and will ensure that you do not face any further issues.
Kind regards,
Nick
Very prompt service
Very prompt service. Good choice of vapes with a variety of offers saving you money.
Customer service is very good. A very quick response to resolve any issues.
27 de março de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Jenny,
Thank you for your generous feedback on our products and service. It means a lot to us. We look forward to your next order and will strive to exceed your expectations every time.
Kind regards,
Nick
Always come on time love the ivg…
Always come on time love the ivg disposable vapes, great vape very enjoyable gives me great satisfaction x
28 de março de 2024
Resposta da Alectrofag
Hi Sharon,
Thank you for taking an interest in our products. Your feedback means the world to us.
Best regards,
Nick
excellent service
excellent service
replacement was sent entirely free of charge when i informed them about a faulty item
1 de abril de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi Sophia,
Thank you for your generous feedback on our products and service. It means a lot to us. We look forward to your next order and will strive to exceed your expectations every time.
Kind regards,
Nick
Superstar Evan
Have been buying from this site for quite a while now and they have always provided excellent service and swift delivery.
Recently I bought a new vape and it was working properly l. I contacted them and they quickly provided me with a returns label and then a replacement product as well as sorting a quick refund of some juices.
Evan was amazing. As someone who works in customer service myself, I was very impressed with Evan's handling of my issue. He was quick to get back to me, the replacement was sent immediately on confirmation that I was to receive it and he was pleasant, helpful and friendly throughout.
Thank you Evan and the whole team x
25 de março de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hi,
Thank you for your kind words. It’s our pleasure to serve customers like you, and we’re committed to maintaining this high level of service. We look forward to seeing your next order soon.
Best regards,
Nick
Fantastic support
Fantastic support, have helped sort out my order and have been in contact via email.
Brilliant service.
Thank you Evan.
28 de março de 2024
Avaliação não solicitada
Resposta da Alectrofag
Hey Shaun,
Thank you so much for the kind words. Your reviews are what keeps us working hard to satisfy our customer and we will try our best to not disappoint.
Kind regards
Nick
I had problem with the leakage of the…
I had problem with the leakage of the vapes i ordered.
email was responded efficiently and timely. couldnt falt these guys.
vapes are good too. just waiting for the order to arrive now. definitely buy again (as i have been doingfor the past months.
26 de março de 2024
Avaliação não solicitada
Resposta da Alectrofag
Dear Will,
We sincerely appreciate your gracious feedback. Your positive reviews serve as a cornerstone of our motivation. We eagerly anticipate the opportunity to serve you once more.
Warm regards,
Nick
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